Apple, where are you now that we need you?

I've had a Ipod for several years and continually run into the problem with "lost" song files. And, no, I haven't been moving or deleting the files. In coming to this discussion group, I have posted my question and see that there is page after page with the same question. Sometimes answers are helpful, sometimes not. My question is this:why is Apple, a multi-billion dollar company with resources coming out of their yin yang, not helping out here. Why do they leave the burden of answering these questions to the same people that are having them? It can't be that they don't know the answers. It must be that rather than hire someone to answer, or at least codify and separate helpful answers from not so helpful, they throw consumer's problems to the wind and go on their merry way. And this is the good computer company! I would suggest Apple takes a short break from introducing new products and spends just a few moments on customer service. Can anyone imagine a car company telling its customers that if they have a problem, go and find someone else with the problem and work it out? What nonsense! What arrogance! As long as providing answers cost money, consumers are going to be in a "discussion" group which is a euphemism for "lost in the ozone."

I really do understand what you are saying but itunes does not monitor the these forums & they charge a few for customer support if you call them. Have you considered switching to yahoo! Music Jukebox their customer service is great but their software is 2 years old & may have see a big differance in customer support. I switched from yahoo! to itunes because of few issues with their software I'm just waiting until they fix it. I have yet to have problems with itunes! That's why all my music files is not in the itunes folder because I rip most of my CD's with Yahoo! Just so that you know the issues I had with yahoo! were very minor I just was getting really annoyed with no artwork/Incorrect artwork & sometimes not being able to rate artist & albums & one more thing sometimes yahoo! would the display the info for song playing it was totally differant/artist playing but these things may not happen to you i have nearlly 14,000 tracks on my computer. Yahoo! Really is a good Player but It may take some time before I go back to yahhoo! & besides I really like the coverflow display in itunes
Message was edited by: Movieman3001

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Apple where are you

Apple why don't you try to help your customers, your itunes 7 update is faulty and needs fixing urgently,I can't use my machine.If you don't help me I'll never touch another Apple machine ever again!I can't believe that you are still posting this severly faulty software!

On the 17th sept there were 46,000 visiting this forum but it went blank and reappeared with only a few hundred, the problem with itunes 7 failing to recognize shuffles(the problem seems to only be occurring in this model)is very widespread but large nos of people are now buying new shuffles and nanos as the models affected are around 12 to 15 months old, and the new models are very cheap.The fault is definately itunes 7 software,my shuffle works fine on older versions.But to use itunes store and have your computer recognize itunes store downloads itunes 7 is required .You have the choice no shuffle or no downloads(and u loose all prevoiusly bought tunes until u upgrade to 7). Apple is using the same ploy as injet printer manufacturers that like to tell u their cartridges are empty when their not! Apple is telling us they want us to buy new shuffles or nanos it's pretty obvious they aren't interested it rectifying this problem!Just remember that when purchasing this brand!

Bug fix for ios 6 and Music Match - hey Apple, where are you on this ????????

Very frustrating - none of the Forum fixes work. Did you release this untested??

What seems to be the problem?

@ Nokia - where are you?

OK, so as this is the official Nokia Support Discussions forum I'm wondering where is the input from Nokia addressing all the many, many complaints from disgruntled owners of Nokia devices after this screwed-up Belle 'update'?

Even if I'm not as satisfied with Belle (yet) as with Anna or previous Eseries platforms, I don't think it's fair to complain so much and blame Nokia for Belle, being "horrible", "non-user friendly", "step backward" and other negative adverbs.
Belle's been out for 2 weeks and getting used to the new UI takes some time. Some may like it immediately (I do), some need some time, others don't like it. There will always be people complaining. These same people will "not buy Nokia ever again" and will rather buy iPhone. Well, let's wait for a week and they'll login to the Apple's discussion forum asking "how is it possible that my XY app doesn't sync with my WZ software" or "this is much easier to do with Nokia, hey Apple, where are you guys?". Finally, "I overpayed this iStuff and expected it to work. I'll never buy an iPhone again.". That's life.
Think about - it's a nice gesture from Nokia to offer a FREE upgrade to Belle. It was OUR decision to upgrade, Nokia didn't made us to do it. Perhaps it would be wiser to make Belle payable (couple of euros, make it 20). THEN people should read the specs, what it features and decide if it fulfills the expectations. Making a formal complaint (reclamation) would be reasonable since you payed for it. And Nokia would benefit $$ and could actually pay the SW engineers from this income. But it was for free.
Personally, I like the interface and overall performance - it's smooth(er), battery life is extended, it's easier to control the BT, 3G, Wifi as some examples. I realized some bugs but am sure they'll fix them. I'm annoyed about Wifi bug, absence of remaining characters in SMS messages, but I think I'll survive.
I'm sure "Nokia" is following our discussions but releasing fixes every week is not even possible, reasonable nor feasible. Take time, get a buglist not only from 100 non-satisfied users but from larger pool of users and focus on the most important ones. These phones must work in Germany, California, Hongkong, Christchurch, Novosibirsk, Tahiti, Patagonia,... different languages, fonts, mobile network properties, operators -- you know what I mean?

HT201318 I registered my apple ID and Icloud with a US address, and live in Switzerland. I do not own a US credit card. Now that I need to buy more storage with my swiss credit card, I can't change the country's billing address from the US to my swiss one

I registered my apple ID and Icloud with a US address, and live in Switzerland. I do not own a US credit card. Now that I need to buy more storage with my swiss credit card, I can't change the country's billing address from the US to my swiss one. HELP PLS?

Did you actually watch the movie? You get 30 days in which to view it and if you didn't watch it, that could be why you are getting that message. If you have watched the movie and you're sure that is has expired by now, contact iTunes Store Support and seek their help.
Change the country in the upper left. - and click on Purchases, billing and redemption to proceed.
https://getsupport.apple.com/Issues.action

I accidentally added the app store apple id wrong, then I was able to put the right one but now that I need to update the application tells me to insert the id of the psw wrong, how do I change it?

I accidentally added the app store apple id wrong, then I was able to put the right one but now that I need to update the application tells me to insert the id of the psw wrong, how do I change it?

You must update the apps with the Apple ID that they are purchased with.
The only way to get round this is to re-purchase the app with the new Apple ID.

HT1620 where are the patches that are being discussed all over in the media??? i have an iphone and ipad and had no APPLE updates for a long time.

where are the patches that are being discussed all over in the media??? i have an iphone and ipad and have had no APPLE updates for a long time.

Thank you... one would think that if Apple needed to push out something so important they would make it more obvious!!!

There a lot of accounts of apple,where are many games,these accounts are sold every day,i know that only 5 person can download one app,i want to know why this accounts are not blocked

There a lot of accounts of apple,where are many games,these accounts are sold every day,i know that only 5 person can download one app,i want to know why this accounts are not blocked

This is not a technical question, and discussions of Apple's policies are not appropriate here. If you have some sort of problem with your own iTunes Store account, by all means let us know and we may be able to help you, but otherwise this question is not one we can discuss in these forums.
Regards.

I used my military (.mil) address as the backup for my appleID account, but now that I need to open the verification email from apple, the .mil doesnt allow me to open and verify that I am who I am?

I used my military (.mil) address as the backup for my appleID account, but now that I need to open the verification email from apple, the .mil doesnt allow me to open and verify that I am who I am?

Hey Edgew7,
Thanks for the question. The following resource may provide a solution:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
2. Tap Settings > iCloud and try to sign out.
3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
4. Tap Settings > iCloud and sign in with the new Apple ID.
Thanks,
Matt M.

My Iphone 5(purchased in Jan 2013) has suddenly developed a multicolored hue in the center of the **** screen. it looks pathetic and totally whacked out. Its rainy and humid where I stay this time of the year. Apple guys are you reading this?

my Iphone 5(purchased in Jan 2013) has suddenly developed a multicolored hue in the center of the **** screen. it looks pathetic and totally whacked out. Its rainy and humid where I stay this time of the year. Apple guys are you reading this? does the management go through this website.? Hey Apple guys, can you replace my phone for me.Its so slippery and slides out very easily from my hands. I have owned smartphones before but yours is a real slimy slider. so while I was shooting pics in varanasi in march it fell out of my palm (it was drizzling) and the rear screen (the section next to the camera) kinda cracked real ugly and obviously due to this the camera is behaving kinda crazy too. can you guys help me out here.?

If your phone is defective (aside from the accidental damage) Apple will fix or replace the phone. You saud you purchased the phone in January so it is still under warranty.
If you have an Apple Store in your area, make a Genius Bar appointment.
If not, Contact Apple Service Center:
http://support.apple.com/kb/index?page=servicefaq&product=iphone

HT4867 Now that I've switched to ICloud where are the mailboxes that were stored on my Mac?

Now that I've switched to ICloud where are the mailboxes that were stored on my Mac?

On your mac, mailboxes are listed under one of several categories. Some are "on my mac" and others are in "icloud". Those emails in mailboxes "on my mac" are strictly local, they do not connect with iCloud. As Julian points out, all mailboxes on your mac are still there. They will not be on your other devices.

Hey Apple when are you going to fix the problems with IOS 8.3??

Hey Apple when are you going to fix the problems with IOS 8.3??
Message is working weird.
I don't have internet service when I'm away from my WiFi, because my phone won't use LTE now.
Should I wait for a IOS 8.3.1 update or reset my phone to factory and start over?
If there's a fix coming when will we see it?
(I'm using iPhone6 plus)
I've tried everything else to fix the problems I'm having. Soft restart. Hard restart. Used your chat line. Called Verizon. Reset network settings.... Help!!!!!
I've posted on the Apple Communities about all this and I've sent in a couple of bug reports.
I live up in the mountains and MUST be able to access my Verizon LTE for information if there is a fire! I'm in California!

I have a Verizon iPhone 6 and am having none of those problems.
SueMac wrote:
Should I wait for a IOS 8.3.1 update or reset my phone to factory and start over?
Didn't they already have you do that? If you haven't, yes, you should restore your phone as new and test.
I live up in the mountains and MUST be able to access my Verizon LTE for information if there is a fire! I'm in California!
If you are in a situation where you may need emergency information, organizations such as the Red Cross recommend things like this:
http://www.amazon.com/Epica-Emergency-Digital-Flashlight-Certified/dp/B00CZDT30S /ref=sr_1_1?ie=UTF8&qid=1429463666&sr=8-…

I need to know the best, safest way to convert video for Mac. I just had home movies converted to a DVD format a realize now that I need another step to burn them to my computer.

I just had home movies converted to a DVD format a realize now that I need another step to burn them to my computer. This is for a Christmas present! Help.

I don't think you need to use a ripper program to read a home movie DVD. Those are primarily for copy-protected commercial DVDs, right?
I think you just need to transcode the DVD files using a utility like Handbrake, which is free and fast.
http://handbrake.fr/details.php

Smg123 where are you?

smg123 where are you?
I have a question related to post:
http://forum.java.sun.com/thread.jsp?forum=31&thread=347231
Was the dll ever completed and is it available?
I know smg123 changed usernames last year because of password problems...but I haven't seen that username (smg123NewAndImproved) since December.

although i still would like to see if that dll was ever made, I was able to do what I needed on my own, creating a shortcut in windows from java.

I tried to open Photoshop Elements 11. I got a message that components of the application are missing and that I needed to reinstall Photoshop Elements. I purchased the software by downloading it from Adobe so how can I reinstall it?

I tried to open Photoshop Elements 11. I got a message that components of the application are missing and that I needed to reinstall Photoshop Elements. I purchased the software by downloading it from Adobe so how can I reinstall it?

Are you launching Pages from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Pages from there.

Apple, where are you now that we need you?

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