Apple, why won't you help me

Apple, I hate you. You sold me a product that does not work. I would contact you by calling you but the phone you sold me does not work. It constantly needs to be restored. Fine, annoying, but I can handle that. However now, my phone is telling me that it cannot be restored because there is a problem with my backup data. So what am I supposed to do? Just not have a phone? I can't lose my backup data as much of the information in my phone is very important and work-related. So what happens now? I am just screwed? I would call you but I can't because of your faulty product. I would use your online support but it won't let me unless I have my serial number which I can't get to because my phone that you sold me won't restore. I need help in this situation. As of right now, your product and your customer service is a complete debacle and I urge anyone reading this who may be on the fence about purchasing an iphone to spare themselves from these types of frustrations! Don't do it! Either buy an android or a windows phone or a flip phone or a house phone or anything! But not an iphone! You don't want to go through this kind of trouble....

tronc wrote:
Apple, I hate you. You sold me a product that does not work. I would contact you by calling you but the phone you sold me does not work. It constantly needs to be restored. Fine, annoying, but I can handle that. However now, my phone is telling me that it cannot be restored because there is a problem with my backup data. So what am I supposed to do? Just not have a phone? I can't lose my backup data as much of the information in my phone is very important and work-related. So what happens now? I am just screwed? I would call you but I can't because of your faulty product. I would use your online support but it won't let me unless I have my serial number which I can't get to because my phone that you sold me won't restore. I need help in this situation. As of right now, your product and your customer service is a complete debacle and I urge anyone reading this who may be on the fence about purchasing an iphone to spare themselves from these types of frustrations! Don't do it! Either buy an android or a windows phone or a flip phone or a house phone or anything! But not an iphone! You don't want to go through this kind of trouble....
There is no Apple here to read your rant.
We user here don't care if you switch over to a different company or phone.
Instead of calling or emailing, how about you actually take the phone into Apple store and have the people at the genius bar take a look at it.
let me guess you have no means of transportation to get there

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Message was edited by: dima_st

Hey dima_st,
We are not Apple here. This is a user to user support community. If you have feedback you would like to share with Apple, do so here:
Apple - Feedback
If you have any questions or issues that you would like to see if a Community Member can help you with, then please formulate your questions, and we will see if we can help you.
Cheers,
GB

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Message was edited by: dfakkeldy

Whats wrong with you?
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-> no apple staff here
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