Apple wireless mouse update 1.0 and iTunes 9.0.1
I downloaded the wireless mouse update in anticipation of buying a magic mouse. After downloading, installing, and the mandatory restart iTunes will now crash before it launches. I tried deleting and reinstalling itunes and tried launching from the admin account on my mac to no avail. Here is the error report:
Process: iTunes [618]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: ??? (???)
Build Info: iTunes-9010901~2
Code Type: X86 (Native)
Parent Process: launchd [112]
Date/Time: 2009-10-28 09:20:26.658 -0700
OS Version: Mac OS X 10.6.1 (10B504)
Report Version: 6
Interval Since Last Report: 227891 sec
Crashes Since Last Report: 66
Per-App Crashes Since Last Report: 26
Anonymous UUID: 2C52373E-35FB-4A9E-B6C4-3A05413A6844
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNPROTECTIONFAILURE at 0x00000000bf7fffec
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
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Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x944ae69d ecx: 0x00000000 edx: 0xa04e6700
edi: 0xa023370c esi: 0x00000000 ebp: 0xbf800028 esp: 0xbf7ffff0
ss: 0x0000001f efl: 0x00010286 eip: 0x9656210b cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xbf7fffec
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Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.93 GHz, 4 GB, SMC 1.45f0
Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.91.19)
Bluetooth: Version 2.2.3f8, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD6400AAKS-40H2B0, 596.17 GB
Serial ATA Device: PIONEER DVD-RW DVRTS08
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0x24400000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0x24100000
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0x24130000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0x24120000
USB Device: Hub, 0x0409 (NEC Corporation), 0x005a, 0x26200000
USB Device: Silicon Media R/W, 0x054c (Sony Corporation), 0x01bd, 0x26220000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
FireWire Device: Iomega USB2/1394, Iomega, Up to 400 Mb/sec
FireWire Device: My Book, WD, Up to 400 Mb/sec
Try deleting these plist files in yourUserName~/Library/Preferences...
com.apple.itunes.connect.ApplicationLoader.LSSharedFileList.plist
com.apple.itunes.connect.ApplicationLoader.plist
com.apple.iTunes.eq.plist
com.apple.iTunes.plist
com.apple.iTunesHelper.plist
Similar Messages
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I have an Apple Wireless Mouse (model A1015 EMC No. 1938).
I metal "strip" fell out. I can not figure out how to put the strip back in.
Leaving it out, the mouse doesn't work (no light, no nothing).
Does the strip actually belong and if so, where does it go?
I went to the Apple site and looked up how to replace the batteries and started off saying to turn off the mouse. I have no idea how to turn off the mouse. It also did not show a metal strip on the inside.
When I opened the mouse, the battery cover popped off. Without the metal strip, the cover does not pop off and is very hard to remove.
HELP!!!See: https://discussions.apple.com/message/1958068#1958068
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My apple wireless mouse scrolls in the opposite direction. When I scroll up, down, right and left it always scrolls the opposite direction. Can anyone help?
Hi Malky H.,
Thanks for visiting Apple Support Communities.
If your mouse is not scrolling in the direction you are expecting, check this Mouse setting in System Preferences:
Choose Apple menu > System Preferences, then click Mouse.
Scroll direction: natural: Select this option to move the contents of a window in the same direction as your fingers.
You can find this information here:
OS X Yosemite: Use an Apple Magic Mouse
Note that these steps apply to previous versions of Mac OS X as well.
Best Regards,
Jeremy -
Apple wireless mouse and keyboard stop working ... now says OS X version and bluetooth incompatible
For no apparent reason my apple wireless mouse and keyboard stopped working. I was not upgrading or installing anything, the batteries are good, nothing was changed as far as I know. Now bluetooth discovers the paired devices, connects for about 30 seconds, the disconnects ... or stays connected but doesn't work.
What's happenned ... I'm rushing to finish a big job ... any ideas? I've tried re-pairing but doesn't work ... says that OSX version may be incompatible with device bluetooth ... I'm using Lion so maybe there is another lion problem?Hello:
Barry: What do you mean with "making devices favorites"?
This is the method:
Go to system preferences>bluetooth. Highlight an item in the sidebar. If detailed information does not appear, click on the little gear and select show more info. Then click on the gear again and select favorite.
And how could an hardware-related problem be (temporarily) solved rebooting the OS?
Intermittent problems are, IMHO, most often caused by hardware. Restarting will occasionally "fix" problems - why, I do not know.
Barry -
Apple Wireless mouse and keyboard with Windows on iMac Intel
Hi there!
Is it possible to use the Apple Wireless mouse and keyboard on the iMac Intel running Windows XP?
My bluetooth setup assistant can't find any of them.
Thanks!Actually if You Use the wireless mouse during the setup for windows it works fine the only drawback it that using the wireless mouse on windows is that it drains the battery more quickly than Mac OS X does. So make sure you have extra batteries around
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My MacBook keyboard and track pad stopped functioning after pairing an Apple wireless mouse and keyboard. Any suggestions?
I deleted the mouse by selecting it in the bluetooth options and clicking the minus tab. I went ahead and reinstalled OS X right afterwards. Right now I am having to use a USB mouse and keyboard. I disconnected both prior to start up. I get a widow that shows a demonstration on how to install batteries into a wireless mouse only way to pass that screen was to reattach the USB mouse. Then with a fresh startup no resolve.
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Apple Wireless Mouse - Can't Get It To Work...
I just bought a new Apple Wireless Mouse and installed the software, followed the directions word for word and when I do the Bluetooth Setup Assistant and it searches for my mouse... it tells me that no mouse is found and to make sure my mouse is "discoverable".
Running latest OS. Software update is up to date. I've checked my Bluetooth settings and "discoverable" is clicked. Batteries are in right. Light blinks when I turn it on... now I'm just kinda confused.
Am I missing a step?
Any help or insight sure would be appreciated!
Thanks in advance!!I've tried taking the batteries out and re-installing them a few times. They're definitely in there correctly. I also tried the on / off switch like you said and the red flashing is no different than what I had previously. Solid for a few seconds at first, then it flashes about three times - pause - three times again - pause and so on.
The Bluetooth Setup Assistant just keeps looking for the device but keeps coming back with no devices found and says to make sure mouse is discoverable.
No, no keyboard... just the mouse.
Thanks for the input! -
Apple wireless mouse does not reconnect after changing batteries
The wireless mouse on my iMac quit working after I changed batteries. There was no response to mouse clicks, or movement, or scrolling. Eventually I connected a USB mouse, did an orderly shutdown of the system, rebooted, and the mouse started working again.
The long story ...
The first time I encountered this problem was the first time I changed batteries in the Apple Wireless Mouse that came with the iMac 3.06 GHz Intel Core 2 Duo I purchased in January 2010. (The OS is 10.6.2 without updates.) I switched the mouse on, the green light on the bottom of the mouse blinked for awhile (at least a minute), but clicking or moving the mouse got no response. The new batteries were Eneloop 1.2v rechargeables. I tried clicking and moving the mouse several times over a period of ten or fifteen minutes, nothing.
I started searching the web for clues about what to do and maybe a half hour or so later I tried the mouse again and it worked.
A few days later I wanted to see if the problem was reproducible. I don’t remember now whether I removed the batteries and reinserted them or just power cycled the mouse, but again the mouse quit working. The green light would blink for awhile, about a minute, then would go off completely. I took this to mean the mouse was searching for the Bluetooth network, not finding it, and giving up. Over the period of half an hour or more I tried switching the mouse off and back on several times. The green light would blink, but nothing more.
I started searching for tips about reconnecting an Apple wireless mouse after changing batteries. I ran across a (2005) discussion on MacRumors forums titled “Wireless mouse troubleshooting problem...” The symptom was a little different, the mouse was partially functional. In this discussion some contributors thought weak batteries could be to blame. So I replaced the rechargeable batteries with new alkaline batteries. Still no go.
I attached a USB mouse and looked at the Bluetooth preferences pane. I was surprised to see the Apple Wireless Mouse was listed there with status paired and connected. Still at this point switching the mouse off and on would produce blinking light on the mouse, but no functionality.
I tried various things in the Bluetooth preferences to see if I could get the mouse connection to restart. When I tried to delete the mouse connection there was an alert saying this was the only mouse connected, was I sure I wanted to disconnect. I said yes, but nothing changed in the Bluetooth preferences pane. I tried unchecking the Bluetooth “On” box, etc. Eventually I only succeeded in losing response to the keyboard as well.
I attached a USB keyboard, shutdown the system, and rebooted. I didn’t know if having the USB keyboard and mouse plugged in would interfere with the wireless devices, but it did not. After the reboot both the wireless keyboard and the mouse were functional again.
Since then I have tried removing the batteries briefly a couple of more times to see if the problem would recur. I actually put the rechargeable batteries back in. Both times the connection was remade as soon as I clicked the mouse. I also now have seen the Apple support article about setting favorite Bluetooth devices http://support.apple.com/kb/TA21371 . I'll try that if this issue comes up again.Hi, is this a question" Post?
or are you just offering an insight into your Mouse Issue?
Generally and at times we all have little idiosyncrasies appearing with the running of our Macs.
I use the same Logitech BT with my MBP. MB & iBook..(not at the same time) Only ever had one issue
and the cure was to completely Delete the mouse from BT -> Repair Permissions & Reboot then Re Install the BT mouse..Ihave just put a new set of batteries in the Logitech (only 2nd set ever)...L -
My 6th generation nano isn't recognized by my computer. When I plug it in an error message pops up, which says "USB Device Not Recognized". Does anyone know how to start trouble shooting this? I updated both windows and iTunes.
Work through all the suggestions in this Apple support document first.
iPod: Does not appear in Windows or iTunes and Device Manager is empty
B-rock -
Apple Wireless Mouse - No Longer Pairs with Mac Mini?
Hi there,
I've had an Apple Wireless Keyboard and an Apple Wireless Mouse for several months. Unfortunately, the Apple Wireless Mouse no longer pairs with the Mac Mini (Core Duo, 1.66) -- it is getting very frustrating.
I've tried rebooting the machine, restarting the mouse, and nothing works. Sometimes I get the Bluetooth Setup Assistant which says that it found 1 Mouse, but it failed to pair.
I replaced the batteries, but nothing changes.
Help!Normally that's caused by debris under the trackball preventing the rollers from moving. Turn the mouse upside down and rub the trackball Vigorously with a microfiber cloth.
The symptoms are usually that scroll will work one direction but not the other.
Captfred -
Why is my boot camp setup stuck at Apple Wireless Mouse?
Well I finally got Windows 7 on my Macbook Pro and when I try to put Bootcamp on the Windows side it gets stuck at the instalation. It's been on Apple Wireless Mouse for a good bit now. Did I mess up somehow?
The wireless mice you're buying.... are they 2.4GHz wireless ones (the ones that come with their own micro-dongle) or Bluetooth? If they're the 2.4GHz wireless ones, go buy yourself a good bluetooth one. Your Mac has bluetooth in it and can connect to one of these mice without the need to use the dongle that comes with them. I've seen a quite a bit of issues (jerky movement due to low battery too far away or other movement problems) with the non-bluetooth wireless ones.
Also, be aware that if the mice you're using are laser based, the movement will be laggy and jerky if they're not used on the proper surface. Only the more expensive ones have better laser systems in them that can be used on multiple surfaces, but still not all. -
Tried to use my apple id to update some apps and got"Connection Manager::invoke:: Failed to find service connection url" After this occured a few times I reset the id password, and this was confirmed by email. It still fails with same message. Ideas?
Hi, you have to logout from your iTunes account and reconnect it:
Settings / iTunes & App Stores / ...
https://mobilfunkexperten.de/news/13450/sporadische-probleme-im-itunes-und-app-s tore
Hope this helps... :-) -
Anybody using an Apple wireless mouse on the Mac Mini ?
Just bought the bluetooth wireless mouse and keyboard for my new Mac mini core due. The performance of the wireless mouse is disappointing. I believe the timing gap between the hand movement with the cursor movement on the screen is far too long so it is difficult to control the mouse smoothly. I have been using radio type wireless mouse on other PCs and the Apple wireless mouse is the worst mouse I have ever used. Don't know whether anybody here has smiliar experience. Any recommendation to retify or improve this?? I'm happy with the new Mac mini though, and the wirelss keyboard is only okay ( it loses connection with the Mac occassionally even in short distance).
Mac Mini Core Duo Mac OS X (10.4.5) Window XP PC
Mac Mini Core Duo Mac OS X (10.4.5) Window XP PCI had a same trouble in my Core Duo 1.66. I posted the same message in Apple Japan Discussions. There is no reply. Then, I checked U.S. Discussions and find your message.
First, I think a low battery issue in Apple wireless mous, but not. The mous was working for Mini G4. I asked replacement the Mini, then I got another new one. It had the same trouble.
I found It depends on a distance between Mini and the mous.
<30cm, it worked perfect.
<div class="jive-quote">30, <50cm, it did not work anytime, cursor movement was not smooth.
1m, it did not work smooth, every time cursor was skipping on the monitor.</div>
I tried it on two new Minis. Mini G4, it works perfectly even it is >5m.
I believe that it is bletooth issue.
Could you check the distance dependance between Mini and the mous.
Finally, I returned the Core Duo 1.66 and refund. If This issue is solved, New Mini performance will be good enough for me. -
How do I get the apple wireless mouse open to replace the battery?
How do I get the apple wireless mouse open to replace the battery?
Thank you! I am 71 also, and broke a fingernail trying to get the thing open, thought there must be a trick to it. After many attempts, when I had your reply it opened right up. I think Apple delights in making people look stupid. Love the machines, but dislike the smooth surfaces with no obvious switches to run the machine itself. Computer is still not "discovering" the mouse, so there may be some further problem to be resolved. The whole setup worked fine until a few days ago when the computer started to lose the mouse now and then. I thought probably the mouse needed batteries, as I just had replaced the contemporary batteries in the keyboard.
I'm retired, too, in Portland, Oregon, USA, and write poetry (though not for advertising agencies), get lot of rejections and an acceptance about once a year.
<E-mail Edited by Host> -
Can anyone please explain why my Apple wireless mouse keeps disconnecting from my imac? The batteries are good and the mouse in good clean order. Never had an issue previoulsy but now every 4 or 5 minutes the mouse diconnects and takes 20 seconds or so to connect again. Anyone else experienced this one?
Thanks
Jon.Some folk have reported a similar issue apparently caused by the batteries being a bit loose in their box. The suggested fix for that is to insert a thin piece of cardboard between the battery cover and the batteries.
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