Apple won't accept my FCP serial number

I am just trying to update software. I am having huge export issues. I am using 5.1.4 & 10.5.5 I am also thinking they may not like each other.
Anyone know why this might be. I have entered it correctly
TIA

Thanks David.
I am using compressor just now so that I can tell you what the error message is. But basically it just never finishes the job.
When I try to export using QT conversion a few things happen...
When I choose QT sometimes the end export is just a green movie, seriously.
Sometimes the aspect ratio is wrong.
When I choose to export as flash, FCP sometimes goes App not responding, or it finishes and then the final export only(in this one case) has 30 seconds of a 7 min piece.
Admittedly, I am not an expert editor. I am a one woman show here so I know a little about a lot. Thanks for your help.

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