Apple won't help with iTunes freezing Problem!

I just spent ove 37 minutes on the phone last night with Appple (I don't) Care telephone support. The rep couldn't help me and would not transfer my call to a supervisor because "Supervisors do NOT talk to customers." I'm at a loss. I can't believe I paid for the Protection and Service Plan. I've always been a fan of Apple but now I'm about ready to buy a PC. Can anybody help?
I am running OS 10.3.9 on a G4 machine with 768 MB SDRAM. I downloaded the latest version of iTUNES. I Restored my iPOD twice. (I have a 30 GB Video iPOD). I tried transferring songs over 30 or less at a time. iTunes still freezes. WHen it does freeze, I can't stop the update, I can't Force Quit iTunes and I get stuck with the spinning beachball of death. I actually have to hit the power button to turn of my machine and start over from scratch. I'm about to give up and return my iPOD. Who else has had this problem and did oyu ever get it fixed?

There is no damage to repair. iOS 7 is operating within expected parameters.
The fact that you dislike the new OS is not something Apple "needs" to fix. Personally I like the new design.
iOS 7 has been out for almost a year.   If you did not know what it was going to look like before you updated by now, then its all on you for not doing your research.
And really the colorful icons are your main issue, what are you 5 years old?  Seriously grow up.
Find a yellow note taking App in the App store and move on.

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