Apple Wont replace In Warrenty iPod

i broke my old ipod so i got a new one through home insurance and all thye gave me was a invoice saying 30gb white ipod and its broke now still in warrenty by like 20 days and apple are dragging this out and are been very repetative saying its not enough proof to prove that mine is the ipod matching that invoice and ive rang them 4 times, emailed thier change the date of purchase email and gone in the shop 3 times and theyve been consistantly unhelpful and clearly are waiting till its out of warrenty so they don't have to give away one lousey ipod
i can no longer trust apple to be helpful

Put the iPod serial number in the box at the bottom of this page -> http://www.apple.com/support/
to see when the warranty is up.
If it's still in warranty, fill out a service request here -> http://depot.info.apple.com/ipod/

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Do I have to send in my broken iPod to Apple, or can I simply take it to my local Apple store for repair?
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Has anyone had problems with Domayne using generic third party RAM for memory upgrades? My RAM is now faulty and had to be removed, but Apple wont replace it under Apple Care because its not a genuine component?

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Domayne replaced the genuine components (8GB stick) with generic components (2x 16GB sticks) to save money and boost margin.
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Has anyone made Domayne or other third party resellers acountable for this misleading behaviour?
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Stick with Brand name RAM and reputable distributors. Mac is finicky about low quality RAM
Try OWC http://www.macsales.com/
Crucial http://www.crucial.com/
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Apple Wont replace In Warrenty iPod

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