AppleCare for iBook

I realize that this is not directly an iBook question, but I could not find a topic for AppleCare for iBook...
What EXACTLY does the AppleCare warranty cover? I have another 340sum days left, and today I had a little incident. I had my iBook in my laptop backpack, and when I went to swing it onto my shoulder, the shoulder strap broke, making the laptop fall 6 feet onto the ground. I opened it up, found the Combo drive door stuck, and the iBook no longer boots <Floppy w/ ?>. I have tried booting while holding option, but it does not give me selections other than the HD icon. I am in dismay! Lost all my purchased Lost and Desperate Housewives shows and my schoolwork! I just need to know if my AppleCare warranty will cover accidental drops, or if it is broad enough to blanket that subject?

No. AppleCare does not cover "accident or abuse."
Rachel R has written a great FAQ on Is phone support and warranty service free?, which you may want to check out.
Download the PDF's on AppleCare from this page.
Here are a couple of links to articles on recovering from a flashing question mark:
http://docs.info.apple.com/article.html?artnum=58042
http://www.bombich.com/mactips/openfirmware.html
If you have access to another Mac with FireWire, you may be able to access your hard drive and retrieve your important documents via FireWire Target Disk Mode.
Good luck.

Similar Messages

Can I Buy Applecare for Used iBook?

I am thinking of buying a used iBook that was first released about 6 months ago. Does anyone know if I can purchase Applecare for this iBook, that I am not the original owner of? Thanks for any insight.

I would of assumed so, but I have a nagging doubt that someone posted (ages ago) that this was not possible.
I would suggest that you contact Apple directly so that you will know for sure.
You can search for the terms and conditions of AppleCare, it talks about Transferring the plan. Being from Sydney I've linked to the Asia Pacific version (this maybe useless for you though - not sure where you're from).
http://www.asia.apple.com/support/products/pdf/Termsand_Conditions_English_APPCPU.pdf
See points 9 onwards
cheers

Does Applecare for Macbook/iBook work with uMB?

As the titles says, i just bought a AppleCare for Macbook/iBook from eBay. Is this guaranteed to work with my Unibody Macbook 2.0ghz? Late 2008 model. Thanks

Guaranteed? No, probably not on eBay. But if you are shipped the correct (and genuine) part for AppleCare for MacBooks AND the registration number in the AppleCare box hasn't been used yet, it should work when you go to register.
The source on eBay may or may not be reputable. Caveat emptor applies.

Does an older Apple care (MA519ZM/A) for iBook/Macbook work with Macbook air 2012?

I found an older model of the apple care (MA519ZM/A) for cheap online.
It says its for iBook / Macbook, but having googled the model number some websites seem to say its for the Air aswell.
So I was wondering if it would work with the MBA 13inch 2012.
Thanks.

Welcome to Apple Support Communities
The AppleCare you want to buy is designed for the MacBook, the MacBook Air and the 13-inch MacBook Pro, so you should be able to use it.
I recommend you to get it directly from Apple, so you can be sure it will be compatible, but it should also work

I have an Ipad My apple ID and password works for Ibooks and Icloud but when I try to get into the app store it doesn't show my entire email address on the account. When I try to get into the app store it tells me my password is incorrect. How can I corr

I have an Ipad My apple ID and password works for Ibooks and Icloud but when I try to get into the app store it doesn't show my entire email address on the account. When I try to get into the app store it tells me my password is incorrect. How can I correct this? I have been emailing support but so far they have been no help

Open the App Store app, go to the Featured pane, swipe to the bottom, tap the Apple ID and sign out. Tap again and sign in with the Apple ID of your choosing.

I have iphone 4s and just bought an ebook for ibook, trouble is the font is so tiny I can't read it and the font sizer is not working? Please help!

Hi, I have the iphone 4s and just bought an ebook for ibook, trouble is the font is so tiny I can't read it and the font sizer is not working? Please help!

Hello Glittergirl68,
Thank you for using Apple Support Communities.
It sounds like the function to reseize the Font in an iBook is not functioning properly.
I recommend a few things here. First close all the apps that are running in the background:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
From: iOS: Force an app to close
http://support.apple.com/kb/ht5137
When you have done that, restart the phone, and try again.
If the issue persists, I would follow these steps from the article:
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
2. Check for app updates
You can setup apps to update automatically in Settings > iTunes & App Store, but make sure that your apps are up to date:
Open the App Store and tap Updates. If updates are available, tap Update All.
If prompted, enter your iTunes Store account information. App Store will then download and install the app updates.
Note: Some apps may require a Wi-Fi connection to update.
3. Install another app from the App Store
If none of your user-installed apps will launch, there could be an issue with Apple ID authorization. Download and install an app that isn't already installed on your device to reset this information. You can also remove an app from your iOS device and download it again from the App Store or sync the app from your computer.Note: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.
4. Restart the app
If the issue affects only a single app, try closing just that app.
5. Restart your device
Turn the device off and on.
6. Reinstall the affected app
Remove the app from your device and reinstall it:
Tap and hold any app icon on the Home Screen until the icons start to wiggle and show a small "x" in the top-right corner of the app.
Tap the "x" in the corner of the app you want to delete.
Tap Delete to remove the app and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the app and then download it again.
All the very best,
Sterling

I have an iPad 2 and used old Apple ID for iBook app; now it wants to upgrade but I have a new Apple ID, how can I make certain I don't lose any data in my iBooks?

I have an iPad 2 and used old Apple ID for iBook app; now it wants to upgrade iBook but it is "stuck" on my old ID, yet I already created a new ID but it won't let me update the App. I have everything backed up on my MacBook so if I delete iBooks on my iPad and retrieve the App under my new ID and then sync with my MacBook, will I still have all of the books, etc.?

Your purchases are tied to your Apple ID. If you bought all of the books with the old ID then AFAIK you will have to continue to use that ID in order to continue to sync those books to the iPad.
You have to update the app with the old ID so I don't see how you could keep the books with the new ID. Maybe I am wrong about this, but someone else will chime in I'm sure and correct me if I am wrong.

AppleCare for iPhone 3G / Advance replacement service UK

Having had a good look around the UK online store, it seems as though the Applecare for iPhone is currently unavailable or has been deleted. Is anyone aware of what has become of it, whether it might return or will an alternative me made available otherwise?
Having made use of Apple's own support with respect to macs I've owned in the past, I'm keener to purchase Apple's own hardware/software support than that of a third party insurer.

Thanks for the reply. I've just checked with the UK online sales people; Yes, Applecare for iPhone is currently withdrawn. The phone itself has a 1 year hardware warranty from Apple, and tech support is available for the duration of the airtime contract (18 months in most cases with O2 UK).
With luck the AC for iPhone will return at some point as you suggest.

Looking for iBooks Author vendor

Looking for iBooks Author vendor to create multiple books based on an existing template. The books are operative techniques for the orthopaedic surgery industry. Need an idea of cost to outsourse. Here are the specs:
7 chapters
the first page of each chapter is an overview of the chapter that includes hyperlinks to each step in the operative technique
total of 44 pages
each page has at least one video widget (some pages have two), a photo gallery widget plus a static image and text
glossary index with 100 entries that include text and photos (would love to find someone who can program including collada 3-D images into the glossary. but that is a nice to have, not a need to have)
all images require resizing for the ibook (they are print images)
all videos require compression for the ibook
half of the pages have 3-d collada files
heavy typesetting is required
three pages include large interactive images with 20 labels
Looking for estimates to present to the company on the cost to outsourse as well as find possible vendors to talk to and provide more detail.
thanks.

i apologize. here is my contact email if anyone is interested in talk more about this.
[email protected]

I recently purchased a book from itunes on my ipad 2 but when i open the book in ibooks i get (incorrectly formatted or not formatted for ibooks) somebody please help

I am currently deployed over seas.. I recently purchased a book that im pretty stoked about. but when i open it in ibooks i get ( incorrectly formatted or not formatted for ibooks to recognize) the file is an .epub so i dont see how it could be a format issue.. I tried emailing apple but because of the situation they want me to call. I have very limited telecomminications at my location .. somebody please help

The Report a Problem link can also be found in iTunes/Store/View Account/Purchase History.
Before asking for a refund, also try deleting the book and redownloading it.
If you find that the iBookstore is does not meet your needs, you can try one of the others like Kindle, Nook, Kobo, Googlebooks, or Sony.
To let Apple know your views on their apps or services, use
http://www.apple.com/feedback

My mother never opened/registered her AppleCare she bought 1 year ago. I was told I can't use her AppleCare for my 4s I got this month because a newer version has been released, she can't even use it herself. Is this true? Can she get a refund?

My mother never opened/registered her AppleCare she bought 1 year ago. I was told I can't use her AppleCare for my 4s I got this month because a newer version has been released, she can't even use it herself. Is this true? Can she get a refund?

Only one way to find out: call AppleCare.

Creating a template in Pages is straight-forward as answered here previously. Is there and equivalent for iBooks Author which can start with a blank page and build up the template as required? or can one only adapt a ready made template?

Creating a template in Pages is straight-forward as answered here previously. Is there an equivalent for iBooks Author which can start with a blank page and build up the template as required? or can one only adapt a ready made template? This has proved unsatisfactory to me so far. Lines are left in etc.

There are two basic menus for fonts - one from the main menu bar and one from the toolbar. You can also bring up the font manage dialog.
I don't recommend trying to hard to force an otherwise foreign font, as it inevitably needs to be usable/supported on iOS as well, and that can get tricky w/3rd party fonts, as an example, even with the expanded font support in the latest iBA.
If you need to discuss fonts more, I suggest starting a new thread....preferably with a slightly more brief title, thanks.

HTML5 audio widget for iBooks Author

Hello!
I'm creating a HTML widget for iBooks Author and I want to add a audio tag of HTML5 in my HTML file. When I do this, I test in Safari Browser and the audio sounds good, so I add my widget with the HTML file, sounds, Default.png and Info.plist and I do a Preview for see in iPad. When I open the widget in iPad the sound doesn't work and it show me a message like this:
"cannot play audio file"
The audio have a .m4a extension. I don't know what can I do...
Someone can help me, please?
Thanks!

Hi Crisiii,
I have the same problem. However, in my case it does work if I test the widget in an new empty book. When I add the widget to the real book it does not work. mabe you should do the test to troble-shoot and have a better idea of what is wrong in your case.
I will try to find a fix to the problem and let you know if I do. Please do the same if you find what the problem is.
Thank you.

I need help with Compressor 4 settings to convert .mp4 files to .m4v for iBooks Author

I'm a curriculum design guy with no video background. I have Compressor 4, but don't really know much about how to best use it. I'd appreciate some help with getting the right setting for my project. Screen shots of settings would be much appreciated, since I don't know much video terminology.
I'm making an free iBook for students on WWII propaganda using old videos from the Internet archive.
I'd plan to use Compressor to:
1. Convert the .mp4 files to a .m4v that iBooks Author will accept. (I know I can use QT for that, but it increases file size)
2. Use Compressor to reduce file size so my iBook doesn't get too big
3. Get videos that look & sound the best, given the poor quality of the original source videos.
Here's some sample videos that I'll use:
http://www.archive.org/download/OutOfTheFryingPanIntoTheFiringLine/OutOfTheFryin gPanIntoTheFiringLine.mp
http://archive.org/download/AvengeDe1942/AvengeDe1942_edit.mp4
PS - I will also be editing some of the original videos in iMovie - if I use different settings to prep those videos for iBook Author, let me know.
Much thanks in advance for any help

Compressor is half the size compared to QtX encoding, 17 MBs...
File Format... H.264 for Apple Devices...
Device: iPhone Local/WiFi
Aspect Ratio: 4:3 480x368
Data Rate: 700
Uncheck Multi-pass

So what is better - time efficient - Google Sketch or Strata 3d SE for ibooks author use?

So what is better - time efficient - Google Sketch or Strata 3d SE for ibooks author use?

Yes, but I doubt if my definition of ease-of-use is the same as yours.
As always with these types of questions, the best method is to work with both, on your machine, using your environment, your content, your specs, your resources, with your time and then decide.

AppleCare for iBook

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