Applecare replaced battery says "check battery"

Hi
I took my Macbook Pro 2.4ghz Santa Rosa in for a Applecare repair 5 weeks ago because it would not boot from the battery and the audio port needed fixing.
The AASP repair shop diagnosed the battery was faulty on the spot and ordered the replacement 3 weeks later the computer was ready. They lost my power cable + brick and replaced it with a smaller used cable they had spare after arguing my case.
I finally got the cable and have checked the stats for the "new" battery and it says "check battery" here are the stats from System Profiler:
Model Information:
Serial Number: Sony-ASMB012-REMOVED-4eee
Manufacturer: Sony
Device name: ASMB012
Pack Lot Code: 0001
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0303
Charge Information:
Charge remaining (mAh): 2263
Fully charged: Yes
Charging: No
Full charge capacity (mAh): 2356
Health Information:
Cycle count: 71
Condition: Check Battery
Battery Installed: Yes
Amperage (mA): -784
Voltage (mV): 11991
To see if i can fix this i've run the battery down and charged it up again and i've updated all the software including the most recent firmwire.
I've read that Apple will replace the parts with reconditioned parts in the Applecare terms but will they also do the same with batteries ??
I don't really want to go back to the repair shop i wasn't impressed with the service. Does anyone think that Apple Store will replace the battery with a new one on the spot or calling the help desk could be persuaded to send me a replacement ?
Thanks
David

In addition to loosing your power supply and replacing it with a lesser model, the numbers looks like you were given a used AND defective battery. The health of that battery is only 42 percent if it's for a 1" MBP, and much less than that if it's a 17".
We don't know your geographic location. If you are in the US, I would call Apple Consumer Relations and calmly relate the story. That AASP's status should be reviewed.

Similar Messages

In 'about this mac' the battery condition says 'check battery'. Should I be worried?

Hey guys,
I've been looking at replacing a few parts for my macbook as it is getting a little old and beaten up now, and I don't have the money to buy a new one at the moment. I have just been searching through everything to see if anything is wrong. Mine is a white macbook from late 2009. So far I've had the bottom case replaced because the rubber was starting to peel off and was very scratched.
Now I am looking at getting my trackpad replaced (or fixed) as it is stuck down and doesn't click anymore. I've tried cleaning it incase there was something stuck in it, but hasn't worked. After some research I've found that this could be due to a swollen battery. I had a quick look at it when I replaced the bottom case but it doesn't look like it has swollen. So I checked to see the conditon of the battery and it says 'check battery'. I am only up to charge cycle 299 and there is no problem with charging it or its charge life (not that I've noticed anyway). Could there be another reason as to why it says this?

Firstly the trackpad could easily be due to the trackpad screw not being at the correct depth, easily fixable especialy if the tap to click works.
As for the battery check battery usually means the battery has become faulty in some way. You could try an SMC reset with your adapter plugged in. (Shift-Option-Command-PowerButton at the same time). Your battery should still work but 299 is way too little for a your year MacBook needing to be replaced.

Battery condition says "Check battery"

I have a MacBook Pro 2.33GHz Intel Core 2 Duo, and am now on my third battery, which is now only 12 months old. The nice people at the Apple Store gave it to me at no charge because my first two batteries had such short lives. Currently System Profiler says "Check battery" and that full charge capacity is only 3368 mAh after only 43 cycles.
Why do these batteries not last well? Dying after only 43 cycles? I need to return to the Apple Store for a fourth battery?

Hi Mactrix,
I did try that, and unfortunately, without warning, the machine shut off as I was sending mail and Mail got corrupted. I've calibrated the battery before, and always got a pop up that warned me that the machine is now running on reserve power. After the "reserve" ran out, it would sleep. But this time there was nothing, just a "click" and darkness.
Took the machine to the Apple store, they hooked up an iPod nano running a battey test program which said the battery was bad, Because the people there are so nice, they gave me a new battery (because it had so few cycles on it). No wonder Apple support is rated so high.
Fortunately, I could restore Mail from TimeMachine - although there are some quirks I'm working on.

HT3782 What does it mean "Battery Health" Check battery in the battery menu bar?

What does it mean "Battery Health" Check battery in the battery menu bar?

Check the full status by going to the apple in the left side of the menu bar, About This Mac, More Info, System Report, Hardware, Power and see what it says about the Cycle count, Battery Condition, Battery Capacisty, charge remaining.
Condition should be Normal or there is a problem
Ratio of charge remaining to cpacity should be close, round off, to the reported battery charge percentage.
Cycle count tells how many charge cycles the battery has been through, typical lifetime cycle count for a current generation battery is 1,000 cycles.

Battery Health: Check Battery

Mid-2010 Macbook Pro. I use the app Watts to alert me as to when I need to condition the internal battery, which is done on a monthly basis. Just yesterday, right before the regularly scheduled monthly conditioning reminder was seen, I happened to click on the battery icon in the menu bar. In the drop down window was a yellow triangle with an exclamation point in it along with the words "Battery Health: Check Battery". At first I didn't think much about it, as soon afterwards the Watts app kicked in to remind me of the upcoming conditioning.
The conditioning has been done as per Watts' suggestion but the yellow triangle is still there.
Clicking on it brought me to an Apple support page (HT3782) for the battery menu extra bar, where the exact wording of the alert on my Macbook is not seen nor mentioned. Just as a precaution I've followed the steps suggested *prior* to resetting the SMC (sleep, restart, shutdown). The yellow triangle remains.
What's a Macbook Pro owner to do at this point?

Current Battery Cycle count is 538. Full charge capacity (mAh): 4273.
The laptop was purchased in October 2010 with Apple Care. What puzzled me was not being able to verify the meaning of the particular message in the battery extra menu bar.
If in fact this installed battery is at its expected life's end and a replacement is warranted, it's a blessing in disguise, as it has never performed anywhere near its nominal estimated life: despite efforts on my part to monitor screen brightness, turn BlueTooth off, quit unused applications and turn WiFi off when connected to Ethernet I've never been able to get more than 5 hours' use out of a fully-charged battery.
Thanks, leroydouglas and mende1 for the prompt replies and suggestions!

My battery status says check battery

Hi everyone
I have a macbook pro retina disp 13inch. i have a problem that based on battery bar menu it says me that check battery. I havent see this situation before. I made the last update from 10.9.1 to 10.9.2 and also made the security update called -002 then i started to see check battery quote in my battery info bar.
my battery options are like this;
Battery Information:
Charge Information:
Charge Remaining (mAh):          3073
Fully Charged:          No
Charging:          No
Full Charge Capacity (mAh):          5111
Health Information:
Cycle Count:          147
Condition: Check Battery
Battery Installed:          Yes
Amperage (mA):          -1132
Voltage (mV):          11365
Also i tried to finish my all battery and recharged fully again but i see again the check battery situation on the info bar. when i shut it down and reopen my mbook pro retina
sometimes check battery writing dissappears but like 15 min later it comes again. What i can do ? What am i supposed to do please help me for this situation. Do i have to
change my battery or doing another thing? Also i am out of warranty what will i pay for the battery for my MacBook Pro Retina display 13''?

Did you try an SMC reset?
http://support.apple.com/kb/HT3964
Indicators
After performing normal troubleshooting, these symptoms may indicate that an SMC reset could be necessary.
Fans
The computer's fans run at high speed although the computer is not experiencing heavy usage and is properly ventilated.
Lights
The keyboard backlight appears to behave incorrectly (on Mac computers that have this feature).
The Status Indicator Light (SIL) appears to behave incorrectly (on Mac computers that have an SIL).
Battery indicator lights, if present, appear to behave incorrectly (on portables that use non-removable batteries).
The display backlight doesn't respond correctly to ambient light changes on Mac computers that have this feature.
Power
The computer doesn't respond to the power button when pressed.
A portable Mac doesn't appear to respond properly when you close or open the lid.
The computer sleeps or shuts down unexpectedly.
The battery does not appear to be charging properly.
The MagSafe power adaptor LED doesn't appear to indicate the correct activity.
System performance
The computer is running unusually slowly although it is not experiencing abnormally high CPU utilization.
Application icons may "bounce" in the Dock for an extended amount of time when launched.
Applications may not function correctly or may stop responding after being opened.
Video
A computer that supports target display mode does not switch into or out of target display mode as expected.
A computer that supports target display mode switches into or out of target display mode at unexpected times.
Port illumination
The illumination around the I/O ports on a Mac Pro (Late 2013) does not activate when you move the computer.
Resetting the System Management Controller (SMC)
Resetting the SMC on Mac portables with a battery you can removeResetting the SMC on portables with a battery you should not remove on your ownResetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
Additional Information
The System Management Controller (SMC) is responsible for many low-level functions on Intel-based Macs. These functions include:
Responding to presses of the power button
Responding to the display lid opening and closing on portable Macs
Battery management
Thermal management
The SMS (Sudden Motion Sensor)
Ambient light sensing
Keyboard backlighting
Status Indicator Light (SIL) management
Battery status indicator lights
Selecting an external (instead of internal) video source for some iMac displays
Note: Resetting the SMC does not reset, or otherwise change, the contents of PRAM, which is also known as NVRAM on Intel-based Macs.
Last Modified: Mar 26, 2014

'Check Battery' at 73 cycles. Any warranty?

My Macbook battery seems to have gone kaput and my Macbook will only work if I have my power adapter plugged in. It seems like my battery is at fault, since most of the threads I've read here say that if it does say 'check battery', that means it's dead and can't be fixed.
So my question is, does Apple cover this or do I have to buy a new battery? I bought my Macbook about 2 years ago pretty much new from someone who never opened theirs. Not sure what kind of warranty is on this though.

Hi Stikygum,
There's no right or wrong cycle count after a specific period of time. Apple's expectation is that at 300 cycles the battery should still be 80% of it's original full charge capacity. My understand (and this is rough estimation) is this is how Apple gets to that number:
300 cycles over 3 years (300/3) = 100 cycles per year
100 cycles per year over 12 months (100/12) = 8.333 cycles per month
~ 2 cycles per week
Again this is average, some users might be significantly greater than this (1 per day) or significantly less than this (1 per month). The important thing is that at least once a month you're cycling the battery. Some rough math would indicate you were putting a cycle on the battery about once every 7 to 11 days (give or take).
Apple's warranty (one-year) and AppleCare (three-year) only cover the battery if it's defective. But as you're past the one year and don't have AppleCare, regardless of whether or not the battery is defective (or depleted) you're outside of coverage. That's what I meant say.
It's very possible that you've got a defective battery but unfortunately without AppleCare (something that Apple offers you a 365 day window to purchase after you get the machine), you're not eligible for a free replacement.

Service battery shows in battery window?

I have the following
Battery Information:
Model Information:
Serial Number:          W0031TRERE1LA
Manufacturer:          SMP
Device name:          bq20z451
Pack Lot Code:          0000
PCB Lot Code:          0000
Firmware Version:          0201
Hardware Revision:          000a
Cell Revision:          0165
Charge Information:
Charge remaining (mAh):          4249
Fully charged:          No
Charging:          Yes
Full charge capacity (mAh):          4292
Health Information:
Cycle count:          935
Condition:          Check Battery
Battery Installed:          Yes
Amperage (mA):          327
Voltage (mV):          12590
conditions says check battery, but, the battery icon says service battery. This is on a three yrear old macbook. Should i take it in for service, or is this not necessary?

If a Mac portable's battery is unable to hold a charge for long (or at all), the Battery menu will display either a "Replace Now" or "Service Battery" alert. If you see this, and if the battery in the Mac portable is removable, try removing and reseating it. Make sure the power cord is connected to your computer and a power outlet. If the battery is not removable, it may be necessary to reset the System Management Controller (SMC).
Your portable Mac's battery may need to be inspected and/or replaced if the issue persists.
http://support.apple.com/kb/HT3782
Also, in system info in your utilities folder, copy and paste your batteries stats. It's under "power".

Battery issues, new battery wont help!

When I unplug my power adapter from my MBP it dies instantly. My status on the battery is 'check battery'. I have switched batteries with a friend who has the same model and it still does the same thing. His battery works fine on his identical MBP but doesnt work on mine.
I have the right battery update installed and I have tired resetting every ** thing in the world, but nothing.
Here are some specs:
Model Information:
Serial Number: SMP-AS*f-612 <Edited by Host>
Manufacturer: SMP
Device name: ASMB012
Pack Lot Code: 0001
PCB Lot Code: 0000
Firmware Version: 0102
Hardware Revision: 0300
Cell Revision: 0200
Charge Information:
Charge remaining (mAh): 3907
Fully charged: Yes
Charging: No
Full charge capacity (mAh): 4073
Health Information:
Cycle count: 110
Condition: Check Battery
Battery Installed: Yes
Amperage (mA): 0
Voltage (mV): 12423
For the MBP:
Model Name: MacBook Pro 15"
Model Identifier: MacBookPro2,2
Processor Name: Intel Core 2 Duo
Processor Speed: 2.16 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 3 GB
Bus Speed: 667 MHz
Boot ROM Version: MBP22.00A5.B07
SMC Version (system): 1.12f5
Serial Number (system): YD726*W0G <Edited by Host>
Hardware UUID: 00000000-0000-1000-8000-0017F2D55390
Sudden Motion Sensor:
State: Enabled
I just bought the new iMac and I want to get this fixed so I can give it to a friend of mine, please help!!

Time for a trip to an Apple Store.

Battery checks say change battery, but it charges and works fine. Help?

Hey there,
Just having a problem with my Laptop battery. My product type is a HP G61 Notebook PC. The battery icon in the bottom left says the battery should be replaced, with checks saying it has reached the end of it's useful life.
I find this hard to believe since I've had the laptop a year and it still charges and works fine. I don't want to spend any unnecessary money at the moment so I'm not sure whether to wait and ignore it to see how it goes.
Suggestions?

Hi,
Jamie2812 wrote:
Hey there,
Just having a problem with my Laptop battery. My product type is a HP G61 Notebook PC. The battery icon in the bottom left says the battery should be replaced, with checks saying it has reached the end of it's useful life.
I find this hard to believe since I've had the laptop a year and it still charges and works fine. I don't want to spend any unnecessary money at the moment so I'm not sure whether to wait and ignore it to see how it goes.
Suggestions?
I suggest that you perform a calibration of your battery.
regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Applecare rejected to provide a battery replacement

Hi,
I finally decided to call Applecare UK after reading several posts in this forum about the expected health of a MBP battery. In my case, after 67 cycles, the full capacity was just above 3000, which is 55% of its original capacity. As a rule of thumb, it seems like less than 80% before 300 charging cycles is a sign of a faulty battery.
And so, I phoned them. After verifying the serial number, the guy told me it wasn't in his list of direct replacements, and so he called for supervision to see if he could send a replacement anyway, because these figures were indicative of a faulty battery. When the guy came back to me, he told me that because the battery was almost two years old they couldn't send a replacement. ***? Is not even 2 years, but almost, and they say they can provide a replacement!!
Anyway, if any of you have any suggestion on how could I proceed from now on, please post it. I don't know if going to an actual store would help.
Thanks!!

Call them back and reference the link below, or visit a store with a printout of the linked page.
http://www.apple.com/support/macbook_macbookpro/batteryupdate/
You have the symptom "+Battery exhibits low charge capacity/runtime when using a fully charged battery with a battery cycle count (as shown in System Profiler) of less than 300"+. Note the part at the bottom +"This program extends repair coverage on the battery for up to *two years from the date of purchase* of the computer for Intel Core Duo-based MacBook and MacBook Pro computers"+.
You should be covered by this program. Some tech are apparently unaware of this, and are only aware of the recall which affects specific serial numbers - that's a separate program.
By the way, the 80% for 300 cycles is more than just a "rule of thumb" - Apple states that at the bottom of the right column on this linked page. Feel free to point that out to the tech as well.
Hope this helps...

The battery for my macbook pro 13 says "service battery". Now I want to get a replacement but the reviews for it are horrible! Does anybody have any suggestions?

The battery for my macbook pro 13 says "service battery". Now I want to get a replacement but the reviews for it are horrible! Does anybody have any suggestions? I don't want to spend 130 dollars on something I'm going to have to replace in less than a year (which is what normally I been reading) I do design work and I take my mac everywhere. Having to always look for a plug or having to be constantly plugged in doesn't sound ideal to me. Please help me. what should I do???

Why does it matter if it a scam????? I'll let you figure that out by yourself. If I'm going to replace it, why should I be contempt with a battery that I have to replace within months (as stated by some people in the comments). The issue here is not if I should or not replace it OBVIOUSLY I'm going to have to before it starts going crazy. The underlying issue is why is the replacement battery for a lack of better words " a bit crap." It comes with a 3 month guarantee?? Is that a joke?!??!?! Some people complained it malfunction after only 8- 9 months? I'm sorry but as an Apple fan I think it's absolutely rubbish. I know there is no magic cure I'm just hoping someone shines the light on how crappy this replacement is.

Apple says they replaced my bad 4s battery, but I have my doubts.

My 4s has been draining at a rate of 1% per minute (and that's with everything optimized-no location services, etc.). I've been to the Genius Bar four times, and every time they say the battery is fine, it's a software issue. But after a complete restore didn't help, they said they'd replace the battery anyway. They did the whole patting you on the head, "We'll do it this one time" Genius Bar thing, and told me that my battery life would still not be optimal, because some software component was draining it, and took it in the back and replaced it.
The battery is the exact same as it was: Normally I'm at 30% by lunch, and I am today, even with a new battery. I understand the new battery won't be perfect, but a one day old battery should show SOME improvement over an 18 month old one, right?
I know it sounds crazy, and I wouldn't even ask if they hadn't been so blatantly humoring me in the store, but it makes me wonder what they did back there. I don't want to complain because I don't want to get anyone in trouble, but has anyone had this happen to them, or have any fixes?

That was my first thought as well, but I did that already. The guy at the store when I returned today said the problem was in three native apps that were draining the battery. Restoring it as a new phone should have worked, but for some reason didn't fix the problem. I think they're going to give me a new one. I appreciate the help!

Recently replaced my battery - already says 'Service Battery'. Help?

I recently replaced my battery as my old battery had swollen and was adviced to replace it. I have had my new battery for about less than a week and it is now telling me to replace the battery. (3 Battery loadcycles)
Anyone else had this problem, or know how to fix it?
Thanks.

Try to get a refund from the 3rd party, hopefull it did not cause any damage, then have an authentic Apple battery installed, by an authorized installer, so that you have a warrranty.
That is why most folks asay to go to Apple for this, as it is less costly in the long run.
Best of luck

Mac Book Pro info says to check battery, what should I do now?

Won't turn on without being plugged in and turns off like 5 minutes after being turned on
Charge Information:
Charge remanining (mAh): 2944
Fully Charged: Yes
Charging: No
Full charge capacity (mAh): 3019
Health Information:
Cycle count: 811
Condition: Check Battery
Battery Installed: Yes
Amperage (mAh): 0
Voltage: 12349

Charge Information:
Charge Remaining (mAh):          3538
Fully Charged:          Yes
Charging:          No
Full Charge Capacity (mAh):          3568
Health Information:
Cycle Count:          1023
thats wat mine says

Applecare replaced battery says "check battery"

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