Applecare Techtool Deluxe

I can't figure it out. When I insert the disk and it comes up, the images are jumbled. I took the disk to the Apple Store and put it in a 17 mbp and it seemed fine (someone was on the demo 15" like mine.
What have I got configured that makes it look like this.
How can I insert the screen shot here?

powerbook1701 wrote:
How can I insert the screen shot here?
See Rachel R's comments in this thread - http://discussions.apple.com/thread.jspa?messageID=7692857&#7692857
Make sure you are using Techtool Deluxe version 3.1.2. If you need to update, here are the instructions - http://docs.info.apple.com/article.html?artnum=61794

Similar Messages

AppleCare: TechTool Deluxe crashed during test...

Hi Everyone! Has anyone experienced the AppleCare TechTool Deluxe crashing during testing? After installing Leopard on my MacBook, I tested each application to find out if it runs fine. And I came up up to TechTool Deluxe, and I get a popup window saying, "TechTool Deluxe has not been fully tested with Mac OS X 10.5 or later. Application will continue" with the continue button available. I clicked continue and ran a test and it froze up my macbook. It was stuck for a long time and I forced it to restart with the power button. Is there going to be a fix or update of TechTool Deluxe to properly run on Leopard? thanks for your help...

http://docs.info.apple.com/article.html?artnum=25186
http://search.info.apple.com/index.html?q=applecare%20techtool%20deluxe&lr=lang_ en&search=Go&type=
https://support.apple.com/techtooldeluxe/main?id=dl
+"TechTool Deluxe is an abridged version of the TechTool Pro diagnostic utility made by MicroMat. TechTool Deluxe is available only through Apple by purchasing the Apple Protection Plan for your Macintosh computer. Through the AppleCare Protection Plan, Apple provides technical support for TechTool Deluxe."+
As far as I know, Micromat has not yet updated TechTool Pro for Leopard compatibility and I would assume that until Micromat does, AppleCare TechTool Deluxe won't be compatible either. You should never use a disk or system utility with a system upgrade like leopard unless you know that it's compatible. Bad things can happen. Hopefully you haven't hosed your system. You can probably go to Micromat's website and see what their timeline is for upgrading TechTool Pro.
Cloudhr

AppleCare TechTool Deluxe CD

I purchased the AppleCare Protection Plan at the time I purchased my 20" Intel iMAC. It comes with Micromat's TechTool Deluxe CD. Any opinions on whether this is safe to run in an Intel MAC (or even if it will run?) I would be more comfortable with one that was designed for the Intel MACs but see no hint of this on Micromat's site or the Apple site.

The MacFixit page says that TechTool is not compatible with the Rosetta technology that runs on your computer (or mine.)
Check here for more info:
http://www.macfixit.com/article.php?story=20060126094146180#comments
iMac Intel Core Duo Mac OS X (10.4.4)

AppleCare TechTool Deluxe CD - Computer Specific?

Is the TechTool Deluxe program available with AppleCare specific to the original computer it came with, or can it be used on another iMac computer, as well?
17" iSight iMac G5 Mac OS X (10.4.3)

Hi VJS --
I'm pretty sure that the Tech Tool Deluxe application available with the AppleCare Protection Plan is not computer specific.
That said, be sure to use a version that is compatible with your OS. See: http://docs.info.apple.com/article.html?artnum=301353
-- JDee

TechTool Deluxe (applecare CD) unmounted my hard drive

I'll just detail what happened, any and all suggestions would be helpful.
1. Ran Permission repair utility: everything checked out
2. Ran Disk repair utility: Catalog error found
3. Rebooted mac with techtool deluxe cd.
4. Enabled all tests (including volume structure test)
5. All tests check out fine save for volume structure: which is what I expected
6. prompted me to "repair" drive, clicked "ok"
7. After repair successfully completed rebooted mac
8. Kernel Panic upon reboot
9. After multiple reboots, restarted from Tiger install disk.
10. According to Tiger install disk, main hard drive is "unmounted" and un-journaled
11. Re-started again from TechTool Deluxe Cd
12. Ran Tests again (this time only Volume Structure) Passed
TechTool completely recognizes my hard drive, and everything on it (correct amount of space used etc. While OSX says I have nothing on it, and refuses to boot normally without the aid of a CD. What are my options at this point?

Hi Jason, and a Warm Welcome to the Power Mac G5 Forum!
There is some(!) discussion of this problem here
http://discussions.apple.com/thread.jspa?threadID=120264&start=0&tstart=0
And some stable door here
http://docs.info.apple.com/article.html?artnum=301269
You could try (if you haven't already) using the Disk Utility on the 10.4 retail disk to Mount and Repair the boot drive
http://docs.info.apple.com/article.html?path=DiskUtility/10.5/en/duh1018.html
You may be able to use Firewire TDM to access the drive, if you have another Mac
http://docs.info.apple.com/article.html?artnum=58583
and try Disk Utility from there - and maybe rescue your data, if you need to.
I haven't read it all the way through... but the early posts seem to have ended in an Erase and Install of OS X; Disk Warrior did not appear to help - but is a useful Utility to have, so may be worth a try
http://www.alsoft.com/DiskWarrior/index.html
and highly-recommended by many in this Forum.
You can download and burn a current TechTool CD here
https://support.apple.com/techtooldeluxe/main?id=dl
- if you have AppleCare, of course.
Good Luck.

FYI: Updated version of TechTool Deluxe 3.1.2 available for AppleCare users

Just a heads-up that Micromat has recently released an update to TechTool Deluxe, the disk and system utility that comes bundled when you purchase an AppleCare protection plan for Macs. This update requires that you have a previous 3.x version installed on you HD and can be [downloaded right here|http://www.micromat.com/index.php?option=com_content&task=view&id=199&Item id=104].
Cheers!

Does this update apply to me as my Apple care does not expire until June 2008, and if so, should I do the update?...am always a bit scared of doing anything new.
I seem to remember once reading a warning on this forum about TT deluxe,(which is installed on my Mac') but can't now remember what it was about!
Any advice would be welcome, please. Thank you.

Is AppleCare's TechTool Deluxe 3.1.2 ready for Snow Leopard?

I have another year left on my AppleCare and it came with TechTool Deluxe 3.1.2. I checked the Micromat site and there is no other update.
Does anyone know if it is compatible with Snow Leopard?
Thom

It seems the current techtool deluxe apple offer for download is also incompatible with more recent models of MackBook Pro. WHen I went to download the Techtool Deluxe from https://support.apple.com/techtooldeluxe/main?id=dl I get this message:
+Note: The MacBook (13-inch, Aluminum, Late 2008) and MacBook Pro (15-inch, Late 2008) *are not fully compatible with this version of TechTool Deluxe*. The MacBook Air is fully compatible with this version of TechTool Deluxe when used with the MacBook Air SuperDrive. Please check back later for a new version of TechTool Deluxe+
Does anyone know if this update (TechTool Deluxe 3.1.3 Updater) fixes just Snow Leopard compatibility - or hardware as well?

Installing techtool deluxe from Applecare Protection Plan DVD fails

As I was having some problems with my mac, I decided to try the Techtool Deluxe utility that came with the protection plan. But the install fails: it stops at 0 items remaining, uses 100% CPU (or one core), and stays at that for at least 15 minutes - apparently doing nothing.
I can't find a download from apple support site either - the update page has link to latest version, but I only get a page that points to quick assist page.
Any ideas on where I can find a downloadable copy (or a form to ask apple for a new copy of the disk)?

I purchased a MBP in 2008 & an iMac in 2013. Neither came w/ TTD when I purchased AC. I am assuming Apple no longer includes TTD w/AC.
I purchased TTPro (at a discount) & DW on my own.

Techtool deluxe on osx lion does not run video ram test

I ran Techtool Deluxe after having installed OS X Lion. When it gets to the Video Ram test it quits. If I disable this test all is fine. What's wrong with testing video ram on OSX Lion?
Thanks.
G

Same problem. I've been having a lot of weird issues ever since Lion. Safari has crashed about ten times in the last two days and my mac keeps logging off all by its self. It seems that Techtool Deluxe and Lion don't go well together...when it starts it says that it hasn't been tested with Lion, and they no longer include it with AppleCare, so it seems that apple has discontinued the application. I'd say that from here on out, Techtool Deluxe will simply be a memory of the past...so probably just don't use it anymore.

"Volume Structure Failed" in TechTool Deluxe

I tried to run Disk Utility on my laptop last night and it said that it "stopped reapiring "XXX" because the following error was encountered. The underlying task reported failure on exit (-9972)" It said there was an invalid catalog record type and volume check failed.
I then ran the lastest update of the TechTool Deluxe CD. Everything passed except the Volume Structure.
There were some "used nodes" and "free nodes" that differed--those numbers showed up in green as "favorable changes". "Leaf Record Count" showed up in red as an "unusual change". When I go to repair, it says that "unusual values in the volume structure have been dectected. Before repairing the volume structure, it is suggested that you back up your data. FAILURE TO BACKUP YOUR DATA MAY RESULT IN PERMANENT LOSS OF DATA!".
I do have a Retrospect Backup on my external drive, but I'm still a little nervous about clicking the "repair" button. How likely is data loss with this particular error that it's trying to repair?
I'd like to call Apple Support (I'm still under AppleCare for another week or so), but I'm not sure if they have Saturday hours.

Okay, here's what I ended up doing. I did end up calling Applecare Tech support, but mostly only to inquire about potential coverage if I needed it--since I was one week away from the expiration of Applecare. They opened a "case" for me and Applecare would remain in effect for 30 from the opening of the case. This was good news.
I tried using Disk Utility to repair the problem but it wouldn't work. I had repaired permissions and attempted to run “Check and Repair Disk”. Disk Utility said that it “stopped repairing ‘xxx’ because the following error was encountered. The underlying task reported failure on exit (-9972)”. It then said that there was an invalid catalog record type-volume check failed-volume was not repaired.
A friend of mine has DiskWarrior for Panther so we were going to try that before trying the TechTools Deluxe CD that I had just updated from the Apple site.
Went over today to do that. Unfortunately, we couldn't get the computer to boot up with the DW disk. It would boot up with the Install disc & TTD, but not DW. We tried booting with the option key. It did show that we could boot from "utility CD", but the minute we hit the arrow key after selecting it, we got a circle with a slash through it. We called DW support and they said that my computer was newer than the CD. This was strange since my friend's larger G4 Powerbook was only a couple of weeks older than mine and DW works fine on hers.
Anyway, we ran TTD and let it repair. Ran DU again and it still showed a problem that it could not repair. Ran it again--same thing. Ran TTD again--just to test. It showed that there was nothing that needed repairing. Ran DU yet again--3rd time for the afternoon. Did repair permissions first, then Repair Disk. Strangely enough, now it said the volume was fine and needed no repairing.
So, at least for the moment, things seem okay. Not sure exactly which step worked or if it was just a combination, but I'm just happy that it finally passed DU check.
I will continue to monitor for the next few weeks.

TechTools Deluxe (Re: Video RAM and reinstall)

I have the annoying screen inverter/logic board whine (yes I know this has been talked to death here), sometimes not so bad and sometimes I can hear it over a desktop PC is the bearing going out in one of the fans. I happen to be visiting family in a city with an Apple Store this weekend, so I thought I would talk to a real person face to face. Anyways, I ran the TechTools Deluxe CD that I received a week of so after I got my MacBook Pro. To see if there was anything else besides, my whine to mention to them and will you look what came up
Video RAM
Failed
Video RAM, as all components of your video circuitry, must be fully functional for graphics to be properly displayed. Damaged VRAM can cause missing bits, screen noise, system lock ups, or freezes. TechTool Deluxe tests the VRAM on the Macintosh main logic board, as well as some third-party video cards.
If the VRAM test should fail, try these steps in order and run the test again after each step:
o Quit all other applications.
o Restart the system.
o Check any recently-added hardware for proper installation.
o Run the computer from another volume (if available).
o Reinstall the OS.
o Contact AppleCare.
I have done everything except reinstall the OS and contact AppleCare.
Anyways I wanted to know first of all if anyone else had gotten this error and if so did a reinstall fix it? Secondly how hard is the reinstall, I come from years and years of DOS, 3.1, 95, 98, Me, and XP, and one thing all of them have tought me, is reinstalls are horrible, drivers don't work again, ect. So is OSX easy or should I just ask them to look at it this weekend?
Oh and the Apple Diagnostic on the OSX cd 1 says everything is fine.

Well the apple test (on disk 1 of OSX) states that nothing is wrong. Though I will test again when the temp gets high since some people had been detecting problems.
as for 10.4.6 I downloaded it the other day.
I repaired the permissions had a couple things that it corrected (I don't know if I posting them would do any good) Out of curiousity how to permissions get incorrect? I'm so used to the windows file structure and DOS before that that i am a little confused. The last apple used alot before this macbook was an old Applee IIE.
and the TechTools still says there is an error, every time I have run the test. Though there have been some differences when I reboot or turn of and wait a second and then restart.

Can't Create a Bootable DVD of TechTool Deluxe

I am trying to create a bootable dvd of TechTool Deluxe (from AppleCare) and it just isn't working.
I have followed the instructions to the letter, but when I try to boot from the disk (either by holding down C or changing the startup disk before restarting) all I get is a gray screen that eventually shuts down to black and tries to start again.
I've tried the disk on my brand new 24" iMac as well and it isn't working there either. I previously made a TechTool Deluxe disk for my Mac Mini (now sold) and it did work, so I am confused as to why there is a problem now.
Thanks for any advice!

Bottom line here is that the TechTool Deluxe from my AppleCare for my MacBook is not bootable on my MacBook.
That's because that disc does not have the right bootROM on it.
Don't worry about it. That TechTool Deluxe disc that comes with AppleCare is a Mickey Mouse lite version of Tech Tool Pro. The idea is to get you to buy TTP.
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Macsimum News Associate Editor  Creator of 'Mac611 - Mobile Mac Support'

TechTool Delux - VRAM Failed and Volume Structure Failed

So I ran TechTool Delux today.. my VRAM failed, as well as my Volume structure.
Now, it says that I should quit all apps, restart, check recently added hardware for proper installation, run the computer from another volume (if available), reinstall the OS, and finally contact applecare.
now, is it really necessary to reinstall the OS? i'm not even sure if I could, i'm not experienced with reinstalling an OS.
as for the Volume structure fail, it asks me to run techtool on boot, which is what i'm about to do.
anybody have experience with these fails? any help is appreciated.

When VRAM fails on a Powerbook, it means the logicboard needs replacement as the graphics chip is usually on the logicboard.
Volume structure failure may indicate a hard drive dying or simply a damaged directory. If your data isn't backed up, I'd get Prosoft Data Rescue and external hard drive to attempt to recover data from the drive. If your data is backed up, I'd get Alsoft Disk Warrior to attempt to repair the directory. To learn how to backup your data, see my FAQ*:
http://www.macmaps.com/backup.html
* Links to my pages may give me compensation.

TechTool Deluxe wont install

I got the TechTool Deluxe CD with my Applecare back in 2006. I am trying to resolve some issues with World of Warcraft crashing my computer since the day I've had it.
I'm trying to either install TechTool Deluxe or boot the system up from the CD but both are giving me a hard time.
When I restart the computer and hold down the 'c' key, it just loads up to the desktop as normal.
When I double click the TechTool Deluxe installer, it hangs at the final stage "finishing up"
How do I get this to work?

Jeremy, an expert systems engineer with Applecare, recommended that we try creating a new user directory using the Accounts pane of System Preferences, logout and re-login as the new user, and then reinstall Tech Tool Deluxe.
That worked. Not only did the installer run properly and finish installation, but TechTool is now available to all users of an individual computer who can pass authentication, so it isn't necessary to log into the new user directory each time it's necessary to run the program.
Apparently there must be a software conflict between TechTool and other software in the primary user directory. We tried this approach on both our MacPro and iMac G5 and it worked on both computers.
One other point: the best practice would probably be to remove all files and folders from the incomplete installation before installing TechTool into the new user directory.
Big thanks to Jeremy and to his Applecare team for yet another promptly resolved issue. Good to see that the best support operation in the industry keeps rolling along. Fine work!

TechTool Deluxe contradictory results

I could not determine where to post regarding TechTool Deluxe (included with AppleCare). Is there a better forum to have used?
I've just purchased AppleCare for my recent iMac acquisition. I downloaded the latest TechTool Deluxe (v. 3.1.3). After burning a cd and also installing it, I went ahead and ran all the tests enabled by default (i.e. all but "Surface Scan").
Each "Passed". But, when it got to "Volume Structure", the visual indication said, "Fail". However, report window showed "Passed". So, I ran it again (just that test). Same thing; failed visually, and passed in report. I tried a different test (RAM); it passed in both.
So, now I am confused.
What does it mean for TTD to tell me that it Failed and also Passed? Is this a known bug in TechTool Deluxe?

It doesn't mean anything. If you need to repair your drive use Disk Utility, not TTD. If you have questions about TTD the best place to ask is to call AppleCare or contact the developer, MicroMat.

Applecare Techtool Deluxe

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