AppleID email wrong and security questions not working...
What can you do when you can't remember your applied password and when you click on iForgot Password it takes you to where you can choose between to have the password sent to your email, and you can't choose that..., or ask you security questilons. When the security questions come it starts with your birthday.
I think I know my birthday... And it isn't working. It comes back and says I have entered in an incorrect date.
What am I to do?
I wish it would ask me all of the other security questions because perhaps when I set it up my account the date was entered wrong.
Any ideas out there Apple Community?
Contact Apple Support to get your Security Questions reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB
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Please help me!!!!
I have got a new Mac, I am trying to share my itues on it as well as my old mac, I have had two itunes accounts in my life, one is current now (this account) one I have not had access to the email for years. Since I have bought music off both accounts, I wish to play it all on both my macs. My Old mac has both accounts Authorised fine and all is good.
My new Mac, I have thios account running fine, but keep getting prompted for the password for my old account, I have no idea what my old password is, I have not had access to that email address for 5 years, and for some strange reason the security question isn't working eaither.
Since I do still have one Mac where it is Authorised, Is there any file I can copy accross or anyway to get the password out of the OSX 10.6.8 for my old account.
Secondly, is there anyway to roll both accounts into just my current one.
Many Thanks in advance for your help.
SteveI too am having this same problem but I have not seen ANY solutions for it. Looks like Apple is ignoring it!!!!!!!!?
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I accidentally screwed up my apple id when trying to change my primary email address. Password recovery options and security questions arent working either to restore. Created a new appleid just to get into forums to ask a question but hesitate to sync itunes and iphone with it as i may lose all purchased music apps etc. can anyone help? i have received no email response frm apple support, it's been over 48 hours
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
Appleid, recovery email address and security questions were hacked.
My son's recovery email address and security questions were hacked. How can we get these changed so he can purchase more apps? Currently he is being asked to answer security questions that do no pertain to him (like what were you doing on such and such date - he wasn't even born yet). The email address in the recovery section is r********@answers.com. We don't know who this is, but it appears they have hacked his account. He has an itunes balance and I don't want him to lose it.
You or your son will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update the rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
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See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
for got security questions: Apple Support Communities -
I forgot rescue email address and security questions
Help me what do I do if I forgot my resue email address and security questions?
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
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I forgot my recue email add. and security question
I forgot my recue email add. and security question. what should I do to recover my account?
If you don't have a rescue address, you might try contacting Apple through iTunes Store Support
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Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
Apple ID rescue email is wrong and security questions are too old to remember
The apple ID email is completely wrong to the point where ive never owned that email address. I cant change that email because my security questions are from 7 years ago so how do i fix this problem?
You will have to try to recover the password or contact Apple for help.
https://iforgot.apple.com/
IF you still cannot recover it, contact Apple according to the instructions here.
Apple ID: Contacting Apple for help with Apple ID account security - Apple Support -
Please help me, i have forgotten my alternate email address and security questios, i can't make any purchase in app store, but i have already used the app store girt card, please help me : (
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87468) -
Security questions not working- unable to set up rescue email and reset questions
I have been trying to buy things off of the app store for a few months now. Every time I am asked to answer my security questions, I will asnwer them (I know they are correct answers), but it keeps telling me they are wrong and then I get locked out of my account. I've tried looking up how to reset them, but when I go to do it, I dont have the option to reset, or even have a rescue email. I dont even recall having the option to set up a rescue email in the first place. On top of all this, apple's support is so inconvenient, I dont usually have the time to call. Has anyone else been having this problem?
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset - you might be able to set a time to call them when you're able to.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Alright so I had an iTunes account that as you'd expect was linked to my email. Long story short my email got hacked and hotmail shut it down because my email address which I could no longer get into was sending spam to all my contacts. Anyway I used to keep a lot of the same passwords for different things and I realised that I had the same password for my email as I did for my hotmail so I decided to change both the password and the email of my iTunes account but then I encountered some difficulties. I had to either answer the security questions or verify my email. I'd long since forgotten what I'd put for the answers of the security questions so now I was stuck. So I called apple and the guy helped me 'sort it out'.
I got my new account with its new email and new password and new email. But here's the thing now I can't get any of my old purchases. I've basically lost everything! So I need to get back into the old account and I've managed to get my broken old email restored so it should work now. But it doesn't the verification email doesn't come through! I need to get back on my old account. Someone please help!You can't get any of your purchases because you created a new Apple ID, you didn't change the email on your old one. App and other content is forever tied to the Apple ID used to purchase it. There is no way to transfer them and no way to merge Apple IDs.
You need to call Apple back, explain the situation and tell them you need to change the email on your old Apple ID - NOT create a new one. -
Newly reset security questions not working? How long until they become active?
Okay so, I contacted Apple Support, talked to the advisor, i was able to reset my security questions and add a rescue email and a message showed up saying (With a check mark) that my information hasb een changed. Great.
After, I then decided to go to the Password and Security page (just to make sure everything was working) and I tried to enter the questions (that i had JUST reset) and all three of them came out wrong.
So obviously I was confused but...due to my amount of re entering, I got locked out.
My question, is that is there a time limit to how long after the questions are reset and until they become active?Anyone?
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I just purchased a refurb Mac Book Pro from the Apple on-line store. When I received the machine (serial number) I purchased 3rd party (OWC) parts. All of these were installed by the authorized, local Apple repair store I have had excellant results with past issues with my 2006 MBP. The parts installed are: 16 meg ram, 240 SSD and a 1 T installed replacing the optical drive.
Feeling ready now, I had the Apple store do the migration from my 2006 MacBook Pro (OS 10.6.8) over to the 2012.
When trying to get the new machine into the production flow, I cannot get email to work. It will launch but I cannot access accounts.
During the One to One, then moved over to the Genius Bar appointment, they reentered the account(s) data. Nothing.
Also at this time they noticed that the Internet connection was not working.
A new internet account was set up and it worked. They (Genius) launched email and the Internet connection crashed. This was repeated about 5 times.
The computer was left with Apple to reinstall the OS (10.8) - their best suggestion as a fix and I have now had a call to say that the install did not correct the problem. Now they are questioning the install of the 3rd party parts as the possible problem.
I'm to go back into the Apple store to discuss the next steps.
I would really, really appreciate anyones thoughts / suggestions on this problem. Is it software or hardware? Should I re-install the original ram and 500 m hard drive to start over with the migration? I'll be honest here and state - I'm not a technician in computers or this side of technology. That is why I have reliable parties do the install and trouble shoot. Not a comfortable feeling being at their mercy.
Advanced thanks to all who believe they have answers.Back from the Apple store with my 2012 MacBook Pro.
After one re-install of the OS - no better - a clean install was performed - purging all of the data that they had migrated over from my 2006 MBP last week.
The belief is, that the migrated data from my 2006 MBP was too great of a leap for the new 10.8. My (a lot) software was too dated and there in was a "blip" of some sort in some / one of the programs.
So - all of the OWC parts and pieces that I had installed are not the issue - as they all show up on the About this Mac - and other things are functional. Yeah.
I now have my 2012 back (with upgrades) in the original form (OS and programs) and I will start a one by one migration of programs that I do need and use. Being cautious not to make one large transfer.... weeding out programs that will no longer be needed or will work on the OS 10.8. I will manually set up the email accounts one by one.
Fingers crossed. -
Hello,
I have suddenly decided to purchase some music off iTunes Today (Oct 21 - 19:45 CET) and I have forgotten my security questions. I therfeore had to try and reset them using my rescue email address. I clicked "Send reset security info to ..." on the apple.id.com page. I went over to hotmail and i couldn't remeber my password so tried the security questions which I also couldn't remeber. What I am trying to ask is, Is there anyway that I can change/reset my security email under the "Passwords and Security" sections of appleid.apple.com and under the question tabs?
If so could you please tell me.
Thank you for helping me.No, you won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312
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