Appleid, recovery email address and security questions were hacked.
My son's recovery email address and security questions were hacked. How can we get these changed so he can purchase more apps? Currently he is being asked to answer security questions that do no pertain to him (like what were you doing on such and such date - he wasn't even born yet). The email address in the recovery section is r********@answers.com. We don't know who this is, but it appears they have hacked his account. He has an itunes balance and I don't want him to lose it.
You or your son will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update the rescue email address for potential future use : http://support.apple.com/kb/HT5312
Similar Messages
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I forgot my rescue email address and security questions
i forgot my rescue email address and security questions...i cant remember which email address i used for my rescue email address id
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
for got security questions: Apple Support Communities -
I forgot rescue email address and security questions
Help me what do I do if I forgot my resue email address and security questions?
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96426) -
Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
Please help me, i have forgotten my alternate email address and security questios, i can't make any purchase in app store, but i have already used the app store girt card, please help me : (
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87468) -
Please help me!!!!
I have got a new Mac, I am trying to share my itues on it as well as my old mac, I have had two itunes accounts in my life, one is current now (this account) one I have not had access to the email for years. Since I have bought music off both accounts, I wish to play it all on both my macs. My Old mac has both accounts Authorised fine and all is good.
My new Mac, I have thios account running fine, but keep getting prompted for the password for my old account, I have no idea what my old password is, I have not had access to that email address for 5 years, and for some strange reason the security question isn't working eaither.
Since I do still have one Mac where it is Authorised, Is there any file I can copy accross or anyway to get the password out of the OSX 10.6.8 for my old account.
Secondly, is there anyway to roll both accounts into just my current one.
Many Thanks in advance for your help.
SteveI too am having this same problem but I have not seen ANY solutions for it. Looks like Apple is ignoring it!!!!!!!!?
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I don't have a recovery email address and i have forgotten my security question answers which means i am unable to purchase items from my itunes account which has a considerable sum of money in it, is there anything i can do?
Click here, phone Apple, and ask for the Account Security team.
(80430) -
What if someone else put my apple id email for there rescue email address and security for their itouch but i accidently gave them a wrong apple Id what can i do to hellp them and myself with this situation???
No need to get in touch with account security because they will only tell you what I'm about to tell you...
Just log into the appleid.apple.com website > sign in with his/her apple id > go to password and security in the left side > enter the security questions > and from there you can edit the rescue email. -
What do I do when the recovery email for my security questions doesnt exist anymore?
What do I do when the recovery email for my security questions doesnt exist anymore?
Forgot security questions:
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form. -
I forgot my recue email add. and security question
I forgot my recue email add. and security question. what should I do to recover my account?
If you don't have a rescue address, you might try contacting Apple through iTunes Store Support
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I got an iPod touch 4 years ago for Christmas. The recovery email and security questions are linked to an email account which is no longer in use. I recently bought an iPad and cannot purchase anything from the App Store as I don't know the answer to the security questions and the email is inactive. Help?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103371) -
Hello,
I have suddenly decided to purchase some music off iTunes Today (Oct 21 - 19:45 CET) and I have forgotten my security questions. I therfeore had to try and reset them using my rescue email address. I clicked "Send reset security info to ..." on the apple.id.com page. I went over to hotmail and i couldn't remeber my password so tried the security questions which I also couldn't remeber. What I am trying to ask is, Is there anyway that I can change/reset my security email under the "Passwords and Security" sections of appleid.apple.com and under the question tabs?
If so could you please tell me.
Thank you for helping me.No, you won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
How can i change email address for security questions and password resets
I've noticed that my password reset requests are going to an old email acount. In fact, i am not sure where they are going.
the real issue is that i don't see a way to change it when i am logged in (it took me many tries to actually log back in) to my apple id account.
I've changed alternate email accounts, but again i don't see a way to change my destination email account for security section of the account.
Also i would rather reset these via text (ATT has this option for my cell phone account reset and i love it). I don't see an option like that from Apple at all.
Any suggestions and help will be much appreciated. Don't want to struggle with password resets every time i need to get in.If you're able to supply two of your security answers, click here and follow the instructions to change your rescue email address.
If not, you need to contact Apple.
(125051) -
AppleID email wrong and security questions not working...
What can you do when you can't remember your applied password and when you click on iForgot Password it takes you to where you can choose between to have the password sent to your email, and you can't choose that..., or ask you security questilons. When the security questions come it starts with your birthday.
I think I know my birthday... And it isn't working. It comes back and says I have entered in an incorrect date.
What am I to do?
I wish it would ask me all of the other security questions because perhaps when I set it up my account the date was entered wrong.
Any ideas out there Apple Community?Contact Apple Support to get your Security Questions reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB -
Alright so I had an iTunes account that as you'd expect was linked to my email. Long story short my email got hacked and hotmail shut it down because my email address which I could no longer get into was sending spam to all my contacts. Anyway I used to keep a lot of the same passwords for different things and I realised that I had the same password for my email as I did for my hotmail so I decided to change both the password and the email of my iTunes account but then I encountered some difficulties. I had to either answer the security questions or verify my email. I'd long since forgotten what I'd put for the answers of the security questions so now I was stuck. So I called apple and the guy helped me 'sort it out'.
I got my new account with its new email and new password and new email. But here's the thing now I can't get any of my old purchases. I've basically lost everything! So I need to get back into the old account and I've managed to get my broken old email restored so it should work now. But it doesn't the verification email doesn't come through! I need to get back on my old account. Someone please help!You can't get any of your purchases because you created a new Apple ID, you didn't change the email on your old one. App and other content is forever tied to the Apple ID used to purchase it. There is no way to transfer them and no way to merge Apple IDs.
You need to call Apple back, explain the situation and tell them you need to change the email on your old Apple ID - NOT create a new one.
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