AppleId was not used to purchase Lion
Hi,
I am trying to reinstall my OS on my new MacBookPro 15" Retina display. Through the revovery process or Internet Recovery Process, I am asked for an AppleID. Once I enter my AppleID and Password, I get an error message. "This AppleID was not used to purchase Lion"
I am unable to proceed further with the reinstallation process. Kindly advise if this is an issue with the OS installation process or a local ISP issue?
Hi All,
I had the issue as reported earlier..It apparently seemed to be an issue with your local ISP that blocks the access to Mountain lion from App Store.
Try with different local ISP's and it should work.
In Singapore two local ISP's Starhub and SingTel have this blocked whilst it worked for me when i accessed Internet connection through M1 Service Provider..
See if that helps. I dont know where you are from Bend...
Similar Messages
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"this apple ID was not used to purchase OSX Lion"
Have the late 2009 imac (21.5" with 4GB and 500GB HD) and was running OSX Lion 10.7.5. This is my kids' computer and the hard drive was pretty much full up of junk. So I wiped the hard drive and began the process to reinstall OSX Lion using the original installation DVD that came with the computer when I purchased it. Goes through all the steps to install and then asks me to login with Apple ID and comes back with "This Apple ID was not used to purchase OSX Lion" Well, of course I purchased it. It came with the computer. It is the only installation disk I have. Talked to Apple support, tried different solutions with them. They even sent another disk. Same message.
Perchance, was there a USB Thumbdrive version Lion 10.7 included with the computer
when it was new? If you had that, (as the computer likely shipped with 10.7 installed only
if it had a backup installer) then you could install from there.
If the computer has an internal optical drive, there should have been grey-label install
restore media discs (DVD specific to that model build) with applications & OS X on it.
Such an original DVD disc set would also have an Apple Hardware Test on DVD.
The 10.7 Thumbdrive version was offered on a limited basis, no longer available, at $69.
Per the MacTracker database, the only model shown which shipped with 10.7 installed
and also had an optical superdrive, was the iMac (21.5, Late 2011) model. Earlier model
versions show the shipped OS X on media (DVD) as being OS X 10.6.x Snow Leopard.
Avoid Mavericks if you have/possess older software that you would be using regularly.
There may also be a firmware update that could make it hard to revert to the original
OS X version if the Mavericks is installed on certain models that supported it later.
Good luck & happy computing! -
i cannot sync my iphone music, i had used my i phone on another pc, which died. Ive managed to save the hard drive and transfer stuff across. I ended up smashing my phone and could update all other stuff on restore but cant sync any music. It is all grey at the top of the screen. Ive re installed itunes and cleared all phone data. Now when i bought a song on this computer from the apple store, i have just been sent an email that says Your Apple ID, was just used to purchase (a song ) by a computer that had not been previously associated with that apple id. So do i have to tell apple now somehow i am using itunes on this pc, and if so how? Because i authorised it and it said this pc was one of 5 aujthorised. if anyone can be of assistance then great!
I'm having a similar problem. I had previously (over a year ago) purchased 2 episodes of Law & Order. Then about 2 months ago, I purchased the 3rd season of Sons of Anarchy. When I downloaded these episodes to my iPad, about a dozen full seasons of various shows popped up, too. No money was removed from my iTunes account & theses particular shows aren't in my iTunes library on my desktop. I've tried every which way to delete them from my ipad, but can't. I went to the Apple store & they suggested I contact expresslane.apple.com for help. I submitted my problem, via email Friday, as they asked, but have not received any response. Any suggestions on how to get rid of these "phantoms?".
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When i use my laptop to make an iTunes store purchase, it always asks me to verify my account details by entering my credit card verification number. After i do this i then receive an email stating "Your Apple ID, ..., was just used to purchase ... from the iTunes Store on a computer or device that had not previously been associated with that Apple ID."
My Laptop is my home device and apart from purchasing app's on my iphone 4, i only use my laptop to make itunes purchases.I'm having a similar problem. I had previously (over a year ago) purchased 2 episodes of Law & Order. Then about 2 months ago, I purchased the 3rd season of Sons of Anarchy. When I downloaded these episodes to my iPad, about a dozen full seasons of various shows popped up, too. No money was removed from my iTunes account & theses particular shows aren't in my iTunes library on my desktop. I've tried every which way to delete them from my ipad, but can't. I went to the Apple store & they suggested I contact expresslane.apple.com for help. I submitted my problem, via email Friday, as they asked, but have not received any response. Any suggestions on how to get rid of these "phantoms?".
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My mac has issues with the software used to manage my hard drive and I have to reinstall it from scratch (the genius guy tell me that).
So, I have erased all my HD and try to reinstall Lion. But they ask me to login with the account used to purchase Lion and I don't know it since Lion was already install on my mac...
Do you know how I can find what is this account ? (I have already tried my 2 known apple account. Maybe there are others...)
Thanks in advance !Thanks for your answer !
Yes, I buy the MacBook Pro new with Lion installed.
I have already followed the steps described in the section "Recovery system" of your link. (command-R, ...). But when I want to reinstall, they ask me to login with the account used to buy Lion (which I didn't bought since it was already installed)...
So, I'm stuck there :/ -
Just received this email. Havn't purchased anything any idea????
Dear client(e),
Your ID, was just used to purchase "Wrecking ball.Mp3" by 'Miley Cyrus' from iTunes Store on a computer or device that has never been used by you before.
This purchase was initiated from 'BRAZIL'
If you made this purchase you can ignore this email, but if it was made in error, or if you believe an unauthorized person accessed your account, please reset your account informations immediately by going to
ireset.appleaccount.com => Confirm that you're the account holder and then
change your password.
N.B: If you don't update your account, Please note that it can be
used to make more orders in our stores, and then we'll be obliged to block it.
Thanks,,
Regards,
Customer SupportIt's a phishing attempt to get your account and payment details, it's not from Apple - if you clicked on the links in it and entered your details then you should change your password immediately e.g. by tapping on your id in Settings > iTunes & App Store on your iPad and selecting 'view apple id' on the popup and signing into it, via the Store > View Account menu option on your computer's iTunes or via http://appleid.apple.com
If you still have the email then you could forward it to Apple : [email protected] -
Hi,
I did not make this purchase – Is this a genuine e-mail account from Apple
Noel
CIE Tours International
From: Apple.Inc [mailto: ********
Sent: 09 May 2014 02:03
To: Caffrey Noel
Subject: Your recent purchase with your Apple ID
Your Apple ID ******** was just used to purchase "Assassin's Creed Pirates" from the iTunes Store on a computer or device that had not not previously been associated with that Apple ID. You may also be receiving this email if you reset your password since your last purchase.
This purchase was initiated from Russia.
If you made this purchase, you can disregard this email. It was only sent to alert you in case you did not make the purchase yourself.
If you did not make this purchase, we recommend that you go to Apple ID: Tips for protecting the security of your account .
Regards,
Robert Wills (Apple-Assistance)
<Personal Information Edited by Host>I can't see anything genuine about it!
Since the link to the Apple id: Tips for... actually says it goes to a site named "bingo", I think it's quite clear that this is a phishing email, designed to get you to click on and go to their site, not an Apple one. I hope you have not clicked on the link.
It is not a good idea to put your own persoanl information in a post on a public forum. I will ask our hosts to remove it and the link. Don't be surprised if they remove the entire thread. -
i tried to open my adobe illustrator and this window popped up saying my trial had ended. i was not using a trial version, i have been paying monthly. so i went into my account online and my account still reads that my plan is active and will be until March 11, 2015. can you please tell me what the issue is and what i need to do to fix the problem.
The CC purchased in March 2014 is active & working. Please follow :
Creative Cloud products revert to trial after upgrading to Mac OS X 10.7.4 | CCM
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
In case the issue is still unresolved, you can use the Contact Support link in the above links.
Regards
Rajshree -
Internet recovery says 'Must use Apple ID you used to purchase Lion'
I tried a clean install of Mavericks using internet recovery. It won't download instead it's says 'Must use Apple ID you used to purchase Lion' I did purchase Lion??
That is just recovery. It installs whatever is currently loaded. Internet Recovery installs the shipping OS and doesn't require a password. It is accessed with cmd-opt-r, or if you don't have an available boot drive.
If your Mac shipped with Mountain Lion, but was shipped very close to its release, Apple's database may think it shipped with Lion, and it will want a password to install Mountain Lion. You'll have to contact App Store Support to clear that up. There is a link in the App Store near the account links. -
I moved from the UK to Sweden. My trial expired in the UK but I was not able to purchase CC in Sweden for some reason. I was told to create a new account in Sweden with a new Adobe ID. When I did, the trial downloads did not work and I could not purchase the CC at discount price.
Moving this discussion to the Adobe Creative Cloud forum.
Kriskristferson if you are facing difficulties with your order then please contact our support team directly at Contact Customer Care. -
my document.numbers can not be opened how can i recover the version from yesterday? i was not using time machine and it was not in icloud. is there an app i can buy that might help
Thanks Andy,
I wish I could have told my sister about this as she could not open my homepage back before my new iWeb site. She now can open my site without the yet in case denial window does appear = I thank you.
I think my iWeb site works as Noone has said otherwise from any platform etc...
Alex L
I do agree that should not have to be a consideration for any users so i agree that it would be great if Apple could allow simplicity to run seemlessly.
I have had this problem since Homepage, and here is
what has worked for me. I send out the link, and
then for PC users I send the link with "<" after the address (without quotation
marks. e.g., <http://site.com>).
I also put a note that if that doesn't work, to just
copy and paste the link into a browser. With that I
have only had 1 person say they still can't open.
Everyone else gets it to work.
It's a lot to do and seems like a hassle, but you get
used to it.
Hope this helps!
Andy Martini
PS - APPLE! When are you going to fix this??! It
seems like such a small thing yet you guys have been
stumped for YEARS on this! -
Yahoo app on iPhone seems to be sending spam to all my yahoo contacts. I know this because my "Sent" folder on my app shows i sent it out at 5 AM this morning and I was not using my phone at that time.
Also the signature show signature from iPhone
"Sent from Yahoo! Mail for iPhone"
Aside from deleting application does anything else have to be done?Backup your iPhone. Tap Settings > iCloud > Storage & Backup > > Back Up Now
iCloud: Backup and restore overview -
I have recently updated m iPhone 4 which was not used since months. It has to be updated from5.1.4 to iOS 7.0.4 and it has taken more than 15 hours to get started. Plz help me. It took about 5 to 6 hrs to prepare for updating.
I am having this problem. At first with the new iPhone 5, and then with the iPad 2. I am not sure why this is happening.
My gut feeling is this is an iO6 issue and here's why -
The problem mainly occurs with apps. I have about 150 apps, and when I plugged in the phone, iTunes went to sync all of them. The process would hang up after about 20 - 30 apps were loaded onto the phone. I could tell where about the process hung up because the apps on the phone showed up as "waiting".
Then on the iPad 2 I plugged in to sync and saw there was a huge "Other" component in my storage. It required me to restore the iPad 2 from backup. With this restore the same issues occurred - putting the apps back on the iPad would hang up. The videos on the iPad also got stuck - maybe after about 10 hours of videos transfered iTunes crashed.
My solution has been to soft reset the device, restart Windows, and continue the process until it's complete. This is remarkably inefficient and time-intensive but everything works with patience.
I have been wondering if others have had these same problems. -
I reset the ipad. hoping it would help. but still it needs password for activation. the owner already forgot password for icloud as well as password of the email since it was not used since 2011. help please.
Your sister can go to https://iforgot.apple.com/ and see if she can recover her password.
There is nothing anybody else can do. -
I was not using the cellular data on my Ipad, yesterday I reset my account to start using it again but i can't, please help!!!!!!
I was going to say either that or to remove the email from your email account settings(on ipad) and put it back on. Happens everytime im forced to change my work email password. I need to delete the account and add it again for it to accept the new password.
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