AppleMobileBackup crashes during restore

I need to restore my iPhone 3G from a backup. I connected it to my computer, right clicked on my iPhone in iTunes, and chose "Restore from Backup...".
It said it was restoring, but after several minutes Windows XP reported that AppleMobileBackup.exe had crashed. iTunes is oblivious, assuming that the restore is finished.
Google doesn't turn up any reports of this particular problem. Anyone have any ideas?
Thanks,
Ben

HEy dear,
for take your device to recovery mode you have to hold home and power then release the power and hold the home for 10 second. Then the iTunes will apear.
BUt for DFU mode you have to hold the home button until the itunes recognize your device and be availabe on your iTunes but there wont be any iTunes logo on your iPhone screen everything will be black on your iPhone. Try restoring your iPhone in DFU mode.

Similar Messages

IPod crashes during Restore! Critic!

Hi,
Few months ago I used to transfer media to my iPod from a Mac till this week which I switched to PC. As you might know I was needed to restore my iPod in order to transfer from the windows... well I clicked on restore, my iPod started the process but suddenly *crashed during the restore*.
From now on, my iPod crashes even when I launch games (like Vortex, Music Quiz...) and when I try to restore it.
BTW, there is a delay when I connect the iPod till iTunes recognizes it.
Please help me,
Thanks,
Maor

Apps crashing
See:
iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site if only one app.
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod

IPhone crashes during restore

I have an iPhone 5s, bought 14 months ago (without Apple Care, so out of warranty).
Background Information:
Since I updated to iOS 8.1.1, my iPhone has been crashing infrequently, in: Blue screen, Apple logo, back to blue screen, Apple logo, etc. This would solve itself after an hour or two (sometimes more), and the phone would then be useable again.
However, even though it would take a long time sometimes, eventually the phone would crash again. I went to my local Apple Premium Reseller (iCentre Delft, the Netherlands), and they said I should restore the phone via iTunes. I did and it worked fine for approximately 5 days. But then, this morning, it crashed again. Same thing as before. But this time it DID NOT go back to usable, and I decided to try and hook it up to iTunes again. It wasn't recognized, however, and therefore I could not restore my phone. I called Apple Support, and they said I should put the phone into recovery (DFU) mode. I did, and it clearly shows the iTunes logo with the lightning cable. But now comes the problem:
The problem:
When I connect to iTunes, I get the normal messages requesting me to reset the phone (2). It starts just fine, but when the first white appears on the bar on the iPhone, it gets stuck (while the bar in iTunes keeps moving). 10 seconds later, and the blue screen pops up again, after which it heads back to the basic recovery mode screen. On iTunes I get error 9, which shows USB connection issues. However, I doubt that this is the case and suspect that it gives this error because it has nothing else to give.
Does anybody have any suggestions?

HEy dear,
for take your device to recovery mode you have to hold home and power then release the power and hold the home for 10 second. Then the iTunes will apear.
BUt for DFU mode you have to hold the home button until the itunes recognize your device and be availabe on your iTunes but there wont be any iTunes logo on your iPhone screen everything will be black on your iPhone. Try restoring your iPhone in DFU mode.

Laptop crashed during restore.... Help!!!!

Just recently upgraded from a 4s to a 5s. I backed up my old phone and then plugged in the upgrade to itunes to transfer all my stuff across. About halfway through this process my laptop crashed and i am left with a phone thats half backed up. anytime i try to repeat the process I end up with a message halfway through which says it cant restore the iphone because the backup was corrupt or not compatible. Help please!!!!!!

If the backup is corrupted, you will need to delete it. Then plug your 4S to iTunes and backup again. Then restore our 5S from that backup.
iOS: Back up and restore your iOS device with iCloud or iTunes
to delete backup - edit - preference - device - backup

IPhone crashes during restoring. What should I do?

I was busy restoring my iphone 3G but I had no idea that iTunes will demand that your sim-card that was in the iPhone at the first you bought it. And unfortunately I have lost this sim-card, so my phone is kind of dead right now.

iTunes is responsible for making sure your phone gets activated properly, and therefore needs the sim card. You can take the phone to AT&T and give them your account information. They will give you a brand new sim for the device. Then try to restore with the SIM in. Should work fine after this.

TS3694 my iphone crashed during update now i have to restore but dont have my latest photos backed up ? i have a picture of itunes with the usb on my screen and cant go any further? is there a way to get it back without the update?

my iphone crashed during update now i have to restore but dont have my latest photos backed up ? i have a picture of itunes with the usb on my screen and cant go any further? is there a way to get it back without the update?

http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
worth looking at for the future to understand backing up etc

HT1414 My iPhone has crashed during a sync and now I can't restore from backup as it is asking for password to load the backup yet neither the lock code for the phone or my iTunes Password are working... I have no other password to all upon and need the r

My iPhone has crashed during a sync and now I can't restore from backup as it is asking for password to load the backup yet neither the lock code for the phone or my iTunes Password are working... I have no other password to call upon and need the restore to retrieve info onto my phone, I am a real novice to this...... please help, !!!!

If anyone else is looking for a solution to this same problem, I was able to get it working looking through several older discussions.
The solution was to use the password that I had on my iTunes account the very first time I set up the iPhone about a year ago. I changed my iTunes password about 10 months ago; but apparently, the backups continue to use the password that existed when the phone was first set up.
A couple of troubling things with this are that 1) I didn't apply a password when I did the backup this afternoon so I don't understand why it was required when I did the restore a few hours later. and 2) it makes zero sense why iTunes would not be smart enough to use the current accout password when requiring the password to restore from a backup made with no password.
I thought iTunes and Apple were smarter than that. With so many posts stating exactly the same problem, it is clear that this is bug in the software.
Best,
Craig

IPhone 4 crashed during ios update (5.0.1) and won't restore. anyone know how i can get my iPhone working again?

iPhone 4 crashed during ios update (5.0.1) and won't restore. anyone know how i can get my iPhone working again?

Try to force your phone into recovery mode. Disconnect it from the computer's USB cord. Turn it off if you can by holding the sleep/wake switch until you see the red slide to off. If you can't turn it off, please continue. Press and hold the home button while plugging it into the computer's USB cord. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message. See http://support.apple.com/kb/HT1808 for details.
Then you can restore your phone: http://support.apple.com/kb/HT1414

IPhone crashes during updates requiring restore & going over capacity

During the last two update 7.0.3 and 7.0.4 my phone failed mid update requiring a restore. This is a major headache. I am using an iPhone 4S and really don't have the time to keep having to restore the phone which takes a looooong time.
Moreover with the 7.0.4 update the phone mysteriously went from 1GB of space free to 500mb overcapacity.
Since I use my phone near capacity this is a real frustration for me.
Usually during restores if anything I find that the software seems to compact the space used when the apps are reloaded.
Not this time.
What happened?

I finally rid the error (Windows Firewall was blocking iTunes).
I did the restore but I'm still getting weird capacity ratings. They are constantly changing too.
Now it says it's not over capacity, but I have 0.36gb to spare - except it won't upload all of my songs and it's stuck at 3600 songs. When my library was 5700 songs.
Then after that, it said that everything was uploaded and I had 14gb to spare, which changes to 13gb to spare depending on when I connect it to my iPhone. (But again, not all of my stuff is uploaded).
So I know there's definitely a problem here, because the over capacity is not consistent.

Problem during restore from a file

Hello guys,
I'have a big problem during restore a backup, the situation :
I want to upgrade my iPhone from 4.0.2 to 4.3.3
I make a encrypted backup (I know password ...) of the old version -> ok no errors
I upgrade iOS -> ok
When I want to restore the version I ve just backup -> it crashs : iphone restart and error appears "the Iphone was disconnected" ... (it works fine with an older backup of december 2010 ...)
I try to unistall / reinstall iTunes, it's the last version -> same problem
I try one a another machine (Windows 7 and XP) -> same problem
The logs :
[4896 @ Mon Jun 20 22:33:02 2011] [com.apple.console AppleMobileBackup.exe] Unable to move temporary file "C:\Users\***\AppData\Roaming\Apple Computer\MobileSync\Backup\Logs\MobileBackup-unknown-20110620-223302-Restore-Co mputer.log" (3)
[4896 @ Mon Jun 20 22:33:02 2011] [com.apple.console AppleMobileBackup.exe] Unable to move temporary file "C:\Users\Hamad\AppData\Roaming\Apple Computer\MobileSync\Backup\Logs\MobileBackup-10b66065f7dbf1da28658fd7fbeb7b128a 871760-20110620-223302-Restore-Computer.log" (3)
[4896 @ Mon Jun 20 22:33:02 2011] [com.apple.console AppleMobileBackup.exe] WARNING: Restoring 10b66065f7dbf1da28658fd7fbeb7b128a871760 from 10b66065f7dbf1da28658fd7fbeb7b128a871760-20110619-224423
[5564 @ Mon Jun 20 22:34:09 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionReceiveMessage (thread 3352): Could not receive size of message: 0 No error
[5564 @ Mon Jun 20 22:34:09 2011] [(unknown facility) iTunes.exe] _read_thread (thread 3352): Could not receive message: 0xe8000001
[4896 @ Mon Jun 20 22:34:10 2011] [com.apple.console AppleMobileBackup.exe] ERROR: Connection to device lost (com.apple.MobileBackup.ErrorDomain/200)
[4896 @ Mon Jun 20 22:34:10 2011] [com.apple.console AppleMobileBackup.exe] ERROR: Restore error: -10
I want to restore at least my contacts, sms and photos, the issue was the backup is encrypted that why I cant't acceess directly to the concerned files ...
Can somebody help me?
Thanks

Hello, I had the same problem with my notebook (HP Envy 15) and iTunes 10.5 after install iOS 5. The restore backup fail and show the next text:
[4428 @ Mon Oct 17 00:44:41 2011] [com.apple.console AppleMobileBackup.exe] Unable to move temporary file "C:\Users\Dani\AppData\Roaming\Apple Computer\MobileSync\Backup\Logs\MobileBackup-unknown-20111017-004441-Restore-Co mputer.log" (2)
[4428 @ Mon Oct 17 00:44:41 2011] [com.apple.console AppleMobileBackup.exe] Unable to move temporary file "C:\Users\Dani\AppData\Roaming\Apple Computer\MobileSync\Backup\Logs\MobileBackup-71f0bc4bbd4f76087135ff002d3b0c7f6b 85ee0f-20111017-004441-Restore-Computer.log" (2)
[4428 @ Mon Oct 17 00:44:41 2011] [com.apple.console AppleMobileBackup.exe] WARNING: Restoring 71f0bc4bbd4f76087135ff002d3b0c7f6b85ee0f from 71f0bc4bbd4f76087135ff002d3b0c7f6b85ee0f
[4428 @ Mon Oct 17 00:44:41 2011] [(unknown facility) AppleMobileBackup.exe] _AMDDeviceAttachedCallbackv3 (thread 3008): Device 'AMDevice 004EFAA8 {UDID = 71f0bc4bbd4f76087135ff002d3b0c7f6b85ee0f, device ID = 1, location ID = 0x0, product ID = 0x1297}' attached.
[4428 @ Mon Oct 17 00:45:08 2011] [(unknown facility) AppleMobileBackup.exe] lockssl_handshake (thread 3008): SSL handshake fatal lower level error -1: SSL_ERROR_SYSCALL errno (No such file or directory)
[4428 @ Mon Oct 17 00:45:08 2011] [(unknown facility) AppleMobileBackup.exe] AMDeviceStartSession (thread 3008): Could not start session: kAMDInvalidPairRecordError
[4428 @ Mon Oct 17 00:45:08 2011] [(unknown facility) AppleMobileBackup.exe] _AMDNotifyHook (thread 3008): Could not load library SHLWAPI.dll from the AppleMobileDeviceSupport directory, C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\\SHLWAPI.dll.
[4428 @ Mon Oct 17 00:45:08 2011] [com.apple.console AppleMobileBackup.exe] ERROR: Error attaching to device
[4428 @ Mon Oct 17 00:45:08 2011] [YSLoader AppleMobileBackup.exe]
Without any doubt there's some problem with USB device during this operation of restore. After 5 hours looking for a solution, I copied the backup folder (C:\Users\Dani\AppData\Roaming\Apple Computer\MobileSync) to an external disk, installed iTunes in other PC, copy the backup and restore without any problem.
Regards

ITunes crashed during transfer purchases now says This computer has previously been synced with an iPhone or another iOS device

The problem that have started when I was going to sync my iPhone 4 with current iTunes running on 64bit Windows 7.
I started iTunes and plugged in my iPhone.
All looked good and the iPhone came up as the device as it should have.
Next I wanted to transfer purchases prior to syncing so I started the Transfer Purchases process.
iTunes stopped working during the Transfer Purchases process
Now when I plug in my iPhone iTunes takes me to the “setup your iPhone” screen and displays “This computer has previously been synced with an iPhone or another iOS device” and only allows me to restore and old backup or setup as new.
Obviously some files were not closed properly when iTunes crashed during the transfer purchases process, how can I cleanup iTunes so that it will allow me to backup and sync my phone.
I am a software developer and am sure that a fix is not in the menu options What I am saying is that I can easily remove or edit corrupt files to get it working.
Thanks, Mike

The error message you're seeing is likely the other way around -- i.e. something like "This iPhone has previously been synced with a different computer". There's no problem syncing multiple iOS devices to the same computer.
However, the reverse is not true for the iPhone -- you cannot connect an iPhone to another computer without it being erased, even if you manually manage music and video. So, it sounds like you've been syncing your iPhone to a different computer?
Also, 5.1 (not 5.0.1) is the latest iOS.

IPhoto crashes during Flickr set up

I installed the iLife 09 family suite on my computer then on my husband's (iMac 2.4 GHz intel core duo). iPhoto works flawlessly on my husband's. On mine however, it started out with the same problem others have posted: iPhoto crashing (or closing unexpectedly) upon starting. I followed the advice in a post to turn off AirPort and then start iPhoto turning AirPort on again once iPhoto was running. This seemed to solve that problem.
My problem now is that iPhoto crashes (or closes unexpectedly) when I try to "set up" Flickr to work through iPhoto. I click the Flickr button and it brings up Safari to have me log into our Flickr account then I am supposed to select the "ok, I'll allow it" button - but somewhere in there iPhoto always crashes in the background. The log below is from one of these occasions (I have only pasted what looked important to me).
Process: iPhoto [1732]
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier: com.apple.iPhoto
Version: 8.0 (8.0)
Build Info: iPhotoProject-3930000~2
Code Type: X86 (Native)
Parent Process: launchd [80]
Date/Time: 2009-04-08 14:16:04.752 -0500
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x000000001b7c5ffc
Crashed Thread: 5
Thread 5 Crashed:
0 libSystem.B.dylib 0xffff0f20 __memcpy + 1920 (cpu_capabilities.h:246)
1 libsqlite3.0.dylib 0x96e5f652 allocateBtreePage + 1810
2 libsqlite3.0.dylib 0x96e62a83 incrVacuumStep + 851
3 libsqlite3.0.dylib 0x96eac6ce sqlite3VdbeExec + 2606
4 libsqlite3.0.dylib 0x96eb7ea2 sqlite3Step + 386
5 libsqlite3.0.dylib 0x96e98624 sqlite3_exec + 260
6 com.apple.CFNetwork 0x90a49696 __CFURLCache::ExecSQLStatement(sqlite3*, char const*, int ()(void, int, char**, char**), void*, long) + 64
7 com.apple.CFNetwork 0x90a262b9 ProcessCacheTasks(__CFURLCache*) + 483
8 com.apple.CFNetwork 0x90a1ffca CFURLCacheTimerCallback(__CFRunLoopTimer*, void*) + 180
9 com.apple.CoreFoundation 0x968b8b25 CFRunLoopRunSpecific + 4469
10 com.apple.CoreFoundation 0x968b8cd8 CFRunLoopRunInMode + 88
11 com.apple.CFNetwork 0x90a1febe CFURLCacheWorkerThread(void*) + 396
12 libSystem.B.dylib 0x92113095 pthreadstart + 321
13 libSystem.B.dylib 0x92112f52 thread_start + 34
I've tried to publish to MobileMe as well, and iPhoto always crashes during that scenario as well.
I used my husband's computer to test the Flickr feature using the same library my computer was working with - his published perfectly.
Here are the troubleshooting techniques I have used (all have yielded the same crashing of iPhoto during MobileMe/Flickr setup):
tried both with and without the iPhoto Update 8.0.2
tried restoring iPhoto 08 from Time Machine (can publish to MobileMe even as recent as the day I installed 09); then reinstalled iPhoto 09
tried reinstalling iPhoto 09 while iPhoto 09 was still on the computer
tried deleting the the com.apple.iPhoto.plist (but not the com.apple.iphotomosaic.plist)
tried rebuilding photo library with all 5 options selected
tried resetting Safari with all 9 options selected
have opened and saved a file in Garage Band (I know I'm reaching now)
tried starting with other libraries, including creating a new one
Interesting: my new iWeb published content and pictures to MobileMe no problem!
Background: my MacBook was not "born" with Leopard or iPhoto 08 - I put those on a year(?) ago (about the same time I upgraded my memory). And, my iPhoto 08 had been crashing or hanging when ever I tried to export (one of the reasons I wanted 09 so badly - to fix that problem). I thought that might have been due to my dotphoto file exported plugin - but I've deleted it and I've tried restoring past the time I installed it. iPhoto library has 6,700 pictures and 70 movies taking up 13.1 GB.
Any suggestions as to what I might be doing wrong? It feels like iPhoto 09 doesn't "talk" to the internet correctly.

Patrick-
Thank you for the suggestion. I still encounter the same problem after running repair disk permissions. Here's what I get: Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/..."
the specific plugins vary (there are about 16) then it states ".../Contents/CodeResources", should be -rw-r--r--, they are lrw-r--r--.
It also states this for nine /CoreServices/Front Row.app/
There are also warnings; one is: SUID file "System/Library/Filesystems/AppleShare/afpLoad" has been modified and will not be repaired.
It ends by saying Permissions repair complete. I have no idea what to do with this information!

Itunes crashed during backup and I can't get help from apple support on the

website.
Stupid Itunes crashed on disk 41 of 46 when backing up.
There is no help available on the apple website and no way to request help on the apple website for any issue with Itunes.
How do I fix this problem?
How do I tell Itunes which disks it backup up so it won't try backing them up all over again. Did it destroy a list of what was backed up? What's going on with itunes anyways? Does it always crash when it backs up this many cds? I don't want to start all over again and ruin another 41 CDR disks trying to back it up. How do I get it to continue from where it crashed or do whatever has to be done to get it to resume where it crashed during backup?
Stupid program wouldn't let me do anything after it crashed. said it will take a minute or two (more like forever) to cancel backup. Don't even know why it was trying to cancel the backup. I didn't tell it to.

Apparently there are some bugs in the latest itunes. DO NOT USE ITUNES TO BACKUP YOUR LIBRARY! UNLESS IT COMPLETES THE BACKUP, ITUNES IS NOT SMART ENOUGH TO FIGURE OUT WHICH FILES WERE BACKED UP. TECH SUPPORT DOES NOT KNOW HOW TO MAKE ITUNES KNOW WHAT FILES WERE BACKED UP SO IT CAN CONTINUE FROM WHERE IT LEFT OFF. AFTER 41 CDS WORTH OF BACKUPS, ITUNES CRASHED AND IT TRIED TO CANCEL THE BACKUP BUT NEVER FINISHED DOING THAT.
SO AFTER 60 CDS WORTH AND ABOUT 6 HOURS OF WASTED TIME, THE ONLY WAY IS TO BACKUP THE ENTIRE LIBRARY ALL OVER AGAIN WHICH IS A TOTAL WASTE OF MONEY, TIME, AND CDS WITH NO GUARANTEE THAT IT WILL WORK ANY BETTER THE SECOND TIME AROUND.
EVEN TRYING TO RESTORE FROM CDS DOESN'T TELL ITUNES TO UPDATE ITS LIST OF BACKED UP FILES. I'M SURPRISED THAT SUCH A BIG BLUNDER WITH ITUNES HAS GONE UNNOTICED.
ITS A SERIOUS ENOUGH ISSUE THAT SOMETHING NEEDS TO BE DONE ABOUT IT. I BACKED UP MY ITUNES TO HD AND THERE WERE NO PROBLEMS SO OBVIOUSLY ITS AN ITUNES ISSUE.
NEEDLESS TO SAY, ITS A VERY ANNOYING PROBLEM TO PUT SO MUCH TIME AND EFFORT INTO GETTING NOWHERE.

Crashed during defrag

Hello All, My Satellite a205-0608 0sap3u(hard to see figures) Crashed during a defrag now XP cannot find the HD to reinstall Xp, Tried system restore disk all but same thing. Tried a new HD and the same. Toshiba set can see it. Please help.
Thank You
Bruce

Hi, not clear so I will ask. Is the HDD working but your restore can not see it? Have you tried to use SAFE mode (F8) to get access, if so you could run a CMD prompt and launch chkdsk /f/r from the DOS prompt. This might get your disk back to OK and not have to do a restore.
Good luck

Crash during sync, now all my apps are gone.

My laptop and iphone crashed during a sync. Laptop would lock up as soon as the phone was plugged in, and the phone started random reboots and freezes.
I reinstalled WinXP and itunes on the laptop, but still could not sync. The phone would come up "sync in progress", but then nothing happened. Left it sit overnight, and sync still would never complete.
Restored the phone to factory settings, and now everything seems fine. Only problem is that all of my downloaded apps are gone. I can see the history where I purchased them in the itunes store but they are not in itunes. If I try to reload them it wants me to pay for them again. Is there any way to recover previously purchased apps?

You can re-download purchased apps for free. Click on buy, click yes to I want to purchase, another popup will appear, you have already purchased, do you want to re-download, click yes.

AppleMobileBackup crashes during restore

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