AppleMobileDeviceSupport.MSI Generates Outlook Send/Receive Error

I had to install AppleMobileDeviceSupport.msi seperately because on the initial install of itunes it errored. I updated to Vista SP1 and then installed just the MSI. Before I installed the MSI (and after the SP1 update) I was on Outlook and sent/received several times so it was working properly. But once the MSI was installed, Outlook started throwing 0x80042108 errors on send/receive.
Any suggestions/advice? Uninstalling the msi doesn't help!
Any assistance is appreciated!!

I updated to Vista SP1 and then installed just the MSI.
Doublechecking something related to the SP1 install part of proceedings.
In your "Start" menu, right-click "Computer" and select "Manage". Click "Device manager".
Is your Device manager currently completely blank?

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listed-as-unwise wrote:
Whenever I open up MS Outlook 2007, I get an error message:
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Hi Tom,
Does the issue reoccurs in OWA? If the issue only occurs in Outlook clients, it is recommended to post it in Outlook ITPro forum
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As of 2014-March, the same thing happening on my system. This seems to have occurred, after the latest batch of 28 patches (including SP2 - KB2687455) from Microsoft Updates applied on 13-Mar-2014 and 19-Mar-2014. I have been running Outlook 2010
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Not Implemented
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While reviewing the list of installed updates (Control Panel > Programs and Features > View Installed Updates), there are 28 approximate patches -
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Microsoft, what the #$%# is going on?
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issue. In fact, the new profile would not allow me to view/manage the associated accounts or data files.
(1) Remove your current Outlook Profile. No worries - this doesn't affect your mail data (.PST files):
http://office.microsoft.com/en-au/outlook-help/remove-a-profile-HP010356455.aspx
(2) Create a new Outlook Profile:
http://office.microsoft.com/en-au/outlook-help/introduction-to-profiles-HA010355553.aspx
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(3) If you previously had the Outlook Hotmail Connector installed, reinstall it. If not, then just ignore and the warning should go away after creating a new Profile.
32-bit connector: http://www.microsoft.com/download/en/details.aspx?id=24677

I was able to resolve this issue as follows. However, why it occurred is unknown at this time and
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Ok, I'm stumped! As soon as the user opens and loads Outlook, when it starts to do the send/receive, Outlook crashes. Here's a list of what I have tried along with the details that Windows
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Problem signature:
Problem Event Name:                        APPCRASH
Application Name:                             OUTLOOK.EXE
Application Version:                           14.0.6117.5001
Application Timestamp:                     4f3e2d20
Fault Module Name:                          mso.dll
Fault Module Version:                        14.0.6112.5000
Fault Module Timestamp:                  4e9b27af
Exception Code:
c0000005
Exception Offset:
0063a12a
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6.1.7601.2.1.0.256.48
Locale ID:
1033
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Faulting module path: C:\\Program Files (x86)\Common Files\Microsoft Shared\office 14\mso.dll
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LCID:
1033
skulcid:
1033
I have:
Disabled add-ons
Tried Outlook in safe mode but still crashes
Uninstalled and reinstalled Outlook
Ran scanpst.exe
I have even installed this mailbox profile on a different computer that had a functioning Outlook profile on it, and it now causes the same issue after syncing from the Microsoft
Exchange server.
So, I logged into the Microsoft Portal online and checked for any emails that did not download from the webmail app to the Outlook box in case there was a corrupted email.
Any help or suggestions would be greatly appreciated.
Many Thanks!

Hi,
Since the Faulting module is mso.dll, please browse to:
C:\\Program Files (x86)\Common Files\Microsoft Shared\office 14.
Find mso.dll and rename it to mso.old. Then go to Control Panel -> Programs and Features to repair Office, a new mso.dll should be generated, open Outlook to check if the issue is fixed.
As you mentioned the issue persists on another machine with the same mailbox, I suggest you use the tool MFCMAPI to see if there's any items stuck in the mailbox.
To download the tool:
http://mfcmapi.codeplex.com/releases/view/127629
Open the mailbox with the tool, then go to QuickStart -> Open Folder -> Inbox, check if there's anything stuck there which doesn't sync to Outlook. I suggest you order the items by size, since large items are more likely to be stuck.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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