AppleStore won't help customers download Mavericks, what to do?

I read on Macworld and the Missing Manual, to name two places, that AppleStore would download a copy of Mavericks for their customers.  I just went to one and they won't do it.  I don't have the bandwidth to do so at home, what to do?  What I need is to download the Mavericks installer onto a portable hard drive and then transfer the installer from the hard drive to my new iMac.

As a long time Apple user/admirer/fan, I have to say the employees in the AppleStore can be unhelpful, glueless, and smug.  Or maybe it's just where I live, in New York.  Whether they're busy or not is not the point.  They flat out told me they don't help customers download the installer unless I lug the iMac to them, which is impractical and a stupid suggestion to make.  They didn't offer for me to go to the Genius Bar.  All they did was to tell me what they "don't" do and not how to solve my problem.

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