AppleTV 3 Needs Daily Reboot to Play Home Sharing Content

Our AppleTV 3 has been requiring daily restarts in order to play home sharing content. We are able to see and navigate the shared library with no problem, however, when we select an item to play, we get the spinning loading indicator and nothing ever starts. If we restart the ATV3, things seem to work well for many hours until the issue appears again and another restart is required. We most often play content purchased through iTunes (thus contains DRM) so I've been suspecting it is some sort of authentication issue perhaps.
All streaming services (Netflix, Hulu, YouTube, Trailers) play without issue.
The Setup:
Apple TV 3 w/ latest OS [Wired Connection to network]
Mac Mini MD387LL/A (w/16GB RAM) running Yosemite (iTunes and OS fully updated) [Wireless Connection to network]
ASUS RT-N66U (w/ CenturyLink 1Gb/s Internet Connection)
Thanks in advance for any suggestions/tips!

Welcome to the Apple Community.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
The following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Sources of Interference
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
Another potential source of your issue maybe some sort of issue with the HDMI connection, have you tried another cable or TV.

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In setting up my AppleTV it asks me to turn on "Home Sharing" on my computer. It is already ON. I have turned it off and back on several times. Rebooted the computer, rebooted the AppleTV. But the same message is up and stops me from progressing.

In setting up my AppleTV it asks me to turn on "Home Sharing" on my computer. It is already ON. I have turned it off and back on several times. Rebooted the computer, rebooted the AppleTV. But the same message is up and stops me from progressing to the next stage.
How can I access "Home Sharing" when it won't turn on?

Hello EagleyeMe,
Congratulations on your new Apple TV. I am sure you are eager to get it setup. I recommend following the steps in the article below to troubleshoot Home Sharing:
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
Thank you for using Apple Support Communities.
Best,
Sheila M.

The new iTunes update gives me no option for a "share" tab on the side bar for me to play home shared music. why? please help i need to listen to beyonce!! plzzz

The new iTunes update gives me no option for a "share" tab on the side bar for me to play home shared music. why? please help i need to listen to beyonce!! plzzz

"share tab on the side bar ..."
iTunes has not had a sidebar for over a year. You can see one (as iTunes 10 used to show) by doing View > Show Sidebar from iTunes' menu.
But I'm not sure if that is your issue. You do not need a sidebar to do home sharing. Are you running the current iTunes (11.1.3)? Have you turned on sharing in Preferences? Have you done File > Turn on Home Sharing?

HT3819 Since the last AppleTV update I can no longer use home sharing. chI have checked all IDs, rebooted iTunes, AppleTV, and my router, eck port settings in my firewall. Nothing works. Is it me or did this update screw things up?

Since the last AppleTV update I can no longer use home sharing. I have checked all IDs, re-booted iTunes, my router, and AppleTV, and checked the port settings in my firewall. nothing works. Is it me or did this last update really scew things up?

Hi,
I tried everythink, but same as before!
- droppings ot the main screen
- loosing Home Share
now even on iPads !
Frustrating!
I'm now more than convinced that this is caused by the latest iTunes version.
As some others stated in other threads .... it seems that Apple doesn't really take care of this problem. So what if, if we could make them feeling the same pain as we do. ... Just by dropping them a mail as soon as we have the problem again. Not more often, we don't want to be unfair, but everytime it happens.
I found this feedback site http://www.apple.com/feedback/itunesapp.html
I will start now with this.... maybe this will help to rise a little bit of attention
Tweety
This is the mailbody I always use
Hello all,
Since the last update to iTunes Version 10.6.1 (7) streaming content (Movies and TV shows) to Apple TVs and iPads has two major problems:
- Home Sharing is lost during streaming (streaming stops even if a large portion of the content is already preloaded)
- streaming stops and the main screen pops up (Home Sharing still available)
This happens sometime after some minutes, sometimes after several hours, but it surely happens.
I followed every advice I could found on this support website. There are now a lot of threads following this issue.
Sometimes it seems getting better, but hours later the same isues occured again. Watching content on this enviroment is a real pain and very frustrating.
As many others I'm now convinced that the latest update of iTunes caused this problem.
Our family enviroment contains the following Apple products:
- iTunes on a Win7 32 bit Noname PC (all content)
- second iTunes on a iMac with OS 10.6.8 (all content)
- third iTunes on a MacBook Pro with OS 10.6.8 (daughter, only selected content)
- fourth iTunes on a Win7 32 Samsung Notebook (son, only selected content)
- all iTunes sharing the same Home Sharing ID
- 2 Apple TV second generation
- 1 Apple TV first generation
- 2 iPod touch (bought last year)
- 2 iPads (second generation)
all firmware or software are on latest available patchlevel.
At this moment, I can not recomend to others to buy this products.
I will drop this feedback everytime my famiily and I facing this problem... just to help you to get a better feeling of the urgency of this issue.
Thanks for every effort in advanced.

My Windows XP and Windows 7 iTunes no longer 'see' my AppleTV since latest update (25/02/2013). Also, my AppleTV tells me I must turn on Home Sharing which is already turned on.

My Windows XP and Windows 7 iTunes no longer 'see' my AppleTV since latest update (25/02/2013). Also, my AppleTV tells me I must turn on Home Sharing which is already turned on. I have the little arrow that normally selects my AppleTV in iTunes but AppleTV is no longer listed (only My Computer). Is there an issue with the latest update. This is probably my fault by telling everyone how good AppleTV is and that it just works! Doesn't work any more :-( I have tried all the usual restarting of AppleTV and PCs. I'm having to revert back to the Samsung Blu-ray player's PC sharing :-(

Restarted router(s) and it works again.

HT1420 hi, i need to deauthorize computers for home-sharing but i don't know which deviced they are. how can i identify them?

hi, i need to deauthorize computers for home-sharing but i don't know which deviced they are. how can i identify them?

There's no list available from your end. If you're out of authorizations, use the Deauthorize All function.
(74515)

Time capsule needs daily reboot to function. Any suggestions?

My time capsule is my primary wireless router. It needs daily re-boot [power off, power on] to function. Any help appreciated.

The 7.6.4 firmware is poor.
So first step..
Downgrade to 7.6.1 (that is firmware btw, not version of the TC.. the version is Generation 1 - 4 all of which can run any firmware up to 7.6.4).. if you TC is earlier say Gen3 then I would even take the firmware back to 7.5.2
Downgrade by holding down the option key when you select the version number on the summary page.
Second step.. Factory reset and start over with fresh names.. all names should be short, no spaces and pure alphanumeric.
Universal Factory Reset.. any model TC or AE.
Unplug your TC/AE from power or turn off at the power point.
Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. (this is often difficult without a 2nd person or a 3rd arm).
Release it when the status light flashes rapidly. If it doesn’t flash rapidly you have missed it and try again.
Note..
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations of the router.
No files are deleted on the hard disk in a TC.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
If you continue to have wireless issues, I recommend giving different wireless names to 2.4ghz and 5ghz.. eg TC24ghz and TC5ghz and set the channel to a fix value.
If the mini is connected by ethernet and has no problem then the issue is wireless.
Third step .. Make sure IPv6 is on and set to link-local. eg wireless in the computer.
And in the TC.

HT4557 Need iOS 4.3 for Home Sharing

I have a 2nd gen Touch. Running iOS 4.2.1. Ckd for update. Says its current version. Need 4.3 for Home Sharing. No generation limit listed for Touch in Home Sharing support. How can I get iOS 4.3? Is it available for 2g Touch?

You didn't read my post above. I can't give you credit for the answer. Also, it appears that you are not familiar with the American idiom. I really couldn't care less what you prefer for me. You have no idea what my application is for Home Sharing.
I am able to use Home Sharing to stream my music from iTunes on my computers to my various audio systems in the digital domain, preserving the original resolution of the files. I can use the iPad Camera Connection Kit with my iPad. I then have to use a USB DAC to convert the stream to analog. Tethering my iPad to my various systems is not always convenient. My iPhone works with Home Sharing using my Wadia 170 iTansport.This eliminates the need for a USB DAC. but i don't want to tie up my phone just to play music. This is why I would like to use my 2g Touch.
I'm sure the iOS version limitation has to do with the CPU in the Touch, but it is exasperating, especially when there is conflicting information on the Apple support site about iOS 4.3 being required and then saying iOS 4.2.1 is OK with AppleTV. Also, the instructions listed for using the iOS devices are incorrect. There is no Settings>iPod selection. It is Settings>Music for iPhone, iPad, and even version 4.2.1 on the Touch.

Can't play home sharing music on iPad

I have switched on homesharing in iTunes on iMac. (2011 running OSX 10.9.3 and iTunes 11.2.2(3)
I have selected the library from the "Shared" option in Music on the iPad. (Air iOS 7.1.1)
(It shows the iPad itself as a shared library - don't know if that is right?)
Now I can see the shared music on the ipad.
But as soon as I try to play anything, it does one of the following:
- shared icon (bottom right) disappears and I have to restart app
- app ends itself (and the shared option has vanished when I go back in.)
I've stopped and started apps on Mac and iPad. Have not used homesharing before, but everything else seems to work fine.
Anyone any ideas please?

Hi tobybarker,
If you are able to see but not play the iTunes library on your Mac from your iPad via Home Sharing, you may find the troubleshooting steps outlined in the following article helpful:
Apple Support: Troubleshooting Home Sharing
http://support.apple.com/kb/ts2972
Regards,
- Brenden

Apple TV - Air Play - Home Sharing Problem

I have 2 ATVs. They are both the 3rd generation models. One is brand new and the other is about 1 year old. I also have a newer Macbook Pro and a 2013 Time Capsule. I like having my ATVs connected to my network via Ethernet because 1 - load times are faster and 2 - the year old ATV experiences Wi-Fi drops. Air Play or Home Sharing do not work at all while connected to Ethernet. As soon as I unplug them from the Ethernet the Airplay icon magically appears. This is frustrating because like I said one of my ATVs cuts in and out and I have to always hard reset it to get it to connect again. I have read tons of forums and spend countless hours changing settings on both my computer and router. Has anyone figured out a fix for this?

Not sure about the Wifi issue, obviously it shouldn't be happening..may want to look into your network setup.
For the remote, disable the IR receiver on your Macbook (System Pref - Security - disable remote control infrared receiver)
In regards to the last one, are you saying you can't rent content directly on ATV, not sure what the question was here?

How can i download home shared content on my ipad

I have some non ITunes movies on my PC computer that I have home shared. I can import them onto my MAC via ITunes. I can see and play them on my IPad but I don't see how to download them. I would like to be able to play them when I'm not connected to the Internet. I don't want to sync with ITunes on my computer to get them as that would require syncing everything else (I think).

if they are in the supported format you just connect the ipad to the computer and navigate to it and click on the movies tab and set them to sync
then click the sync button and they are syncronized to the storage of your ipad

How do I copy home sharing content to my iPad so it is available off-line

My iPad is not synchronised with my Mac, I use iCloud. How do I transfer an album from iTunes on my Mac that is shared using home sharing to my iPad so that it is also available when I am off line? (similar to synching when plugging the iPad into iTunes on the Mac and selecting the album for synching)

It's just not possible. A project can only be worked on in the library that contains it.

Will Home Sharing content remain on new computer when I throw out the old?

I'm dumping my old PC that I originally had my iTunes on, but before I do that, I want to double that that wiping that computer will not have an impact on the iTunes on my MacBook Air (which received my iTunes content from the PC via Home Sharing.)
Thanks!
Travis

I wouldn't use Home Sharing for this. These are two possible approaches that should work.
Method 1
Backup the library with this User Tip.
Restore the backup to your new computer using the same tool used to back it up.
Deauthorize the old computer if you no longer want to access protected content on it.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase are reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
tt2

HT2688 Is home sharing content available off line on ios device?

Can content be synced to multiple devices through Home Share?

Sorry, content can only be streamed to an iOS device using home sharing (not synced).

Airport Extreme Needs Daily Reboot to re-enable Wifi

All,
I bought an Airport Extreme in Nov 2014, firmware 7.7.3 in Bridge mode acting as an AP, my network consists of a 24port gig dell switch a Sonicwall TZ-210W (wireless off) and a windows 2008R2 file server also used for DHCP, DNS etc.
I have issues where my airport will stop letting certain devices on the network via wifi. I will get on my phone and it will be connected (iphone 6), get on the wifes macbook air, it will be working (sometimes), have my laptop from work that was connected fine 12hrs ago not get connected, my ipad (3rd gen) will not connect to the network, but my imac that is hardwired (connected directly to the airport (using as a switch for my imac) ) will connect just fine, but i can reboot any of the devices it seems like the ones that had a connection continue working but new ones will not or even if they were new in the past 12 hrs... All i have to do to get all of them online is to restart the base station (airport) I typically do that from my mac using the airport utility once it comes back up all of the devices previously working or not reconnect automatically and start working fine.
What I have tried...
1. Reset to defaults and re-setup Still fails
2. tried setting the channels static after using the wifi utility in my imac to see what channels would work best. still fails
3. i have tried moving it to different locations in my house - no luck still fails
4. i would try different firmware, but haven't seen any others avail.
5. searched forums saw posts of people a couple years ago with the previous version had similar issues and it was firmware related - No Luck
6. thought about sending home with a co-worker let them run it for a while, but number of devices etc. could be a cause. I probably have 40ish devices max on my network wired/wireless.
Do I have a lemmon? Can anyone give me other options? or do I need to have this replaced..

So just an update to anyone with similar issues. After posting my initial issue here and seeing John's reply I contacted Apple, and here is what they had me do and I have not had to restart my AirPort in a week now.
So I called them explained what I had going on at first the tech was a bit puzzled at why I would be having these odd symptoms, but we walked through each page in the Airport Utility on from my iMac and the only setting that he thought looked a little odd was that I had WPA/WPA2 Personal enabled as my wireless preference. He asked why I responded and told him because I had some family members that had older devices that were not compatible with WPA2 so I enabled rev 1 as well. So seeing that this was the only setting that looked odd he had me do a full factory reset, now I thought I had done this via software, but it turns out there are a couple different ways and the software way doesn't do it completely.
Doing a Factory Reset.
1. Unplug and disable wireless on any Mac that had used the airport utility to connect to the airport. (we did this because we wanted to make sure nothing pushed old settings into the airport.)
2. unplug power from the device. ( i found it was much easier todo this at the wall as you will need two hands in the next step.)
3. Find a paperclip or a tack that you can push the little button on the back of the airport in.
4. Push the tack or paperclip into the reset hole in the back of the device. (right next to the power connector, it was easier to jack into the wall than plug power at the airport while holding the reset button next to the power connector.)
5. Continue to hold the button until the unit boots and starts flashing orange, let it flash orange for 5-10sec then let go, it should continue to flash orange for a bit then go solid.
6. Once the light stops blinking you should be able to see this in an iOS device, he recommended doing the setup via an iPad or iPhone as it is a very streamlined and simple setup.
7. I then set my password and my wireless name etc. let it do the security on its own and that was that.
Like I said after doing that I have had no issues. Seems a bit strange to me that it would be the WPA option as if the option is there in my mind it should work fine or it should be removed. Anyway if this helps you out please post it, kinda wonder how many others have a similar issue...

AppleTV 3 Needs Daily Reboot to Play Home Sharing Content

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