AppleTV + iPhone randomly stops playing music.
My dad bought a appletv a few days ago and i set it up in his living room, about 40 feet from the wireless router, and it has 4 bars in the wireless settings menu. Everything is working fine, except when playing music to the appletv over airplay, it will randomly stop for 1 second, and automatically resume. Sometimes it will stop, and even disconnect him from the appletv completely, and he will have to go in and start streaming to it again.
Now, i have an iPhone too, and mine works fine. No pausing or disconnecting at all. I have the latest iOS, and my dad had i think 4.3 or something. So I updated him, thinking that would fix the problem, and at first it seemed it had, but after 5 or so songs, it was still randomly pausing for 1 second, then it would start right back up again.
This was happening in both Pandora and local music on the iPhone.
And again, mine works fine 4G verizon, it was his iPhone 4G AT&T that was having the problem.
Any ideas?
I had this issue when using music over iCloud / iTunes Match. I downloaded the songs to the iPhone and problem solved
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Thank you.I can confirm that I have exactly the same issue - music cuts out when using headphones. Sometimes it goes from play to stop and I can click play to start it again. Other times it stops (but is still playing) and I have to unplug and plug the headphone jack in again. Seemed tgo start after turnign on iTunes Match - Although the songs that stop are not in the cloud - they are on my phone. I have disabled itunes match to see if that will help and will report back...
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I initially blamed my recent software update to iOS 5.01 and hard reset the phone 3 separate times with varying temporary success (if you try a hard reset remember to back up first or you lose everything) I took it to an apple store and the assistant said he'd heard about the issue and after checking all my settings were ok he performed a soft reset which worked until.....I plugged my iphone back into its docking station.
I read a couple of threads online about the iPhone thinking it was in docking station mode and decided to gently poke a thin implement into the dock opening. Immediately and with the smallest of tweaks the volume controls appeared back on screen and my music played. It only appeared briefly but with a little more wriggling of the implement the control came back and so far has stayed put.
Apple want to charge 20 dollars for tech support calls but I've requested a call back for 'one off hardware faults' which makes the conversation free. I want to see what they have to say about what appears to me to be an inbuilt hardware problem. I'll keep you posted here. Beware that if you tinker with your equipment you could invalidate any warranty etc. I'm quite appalled that apple seem to have complete disregard for a their hardware failure and when we, as customers, pay top money for Their products we should expect top quality goods. The hardware should not be routinely confused by periphal hardware or lack thereof. Not good apple.
If you're reading this thread I assume you have the same problems and I wish you good luck. Maybe if we all call their support line (selecting the one off free call option) they might start to listen and do something about it......I am on my 2ndiPhone 4s (in less than a week) and BOTH have had this stop-start music issue…
I got a new one last night when my original 4s (received on Wednesday 11/02/11) would not play alerts, keyboard clicks, music, or videos without the ear buds or Bluetooth (after nearly a dozen hard restarts, one restore through iTunes and a “deep” restore for the firmware at the Apple store). After I got my replacement, I was told at the Apple store not to sync through iTunes anymore if I am using iCloud because that would contribute to the problem?!?!?! I thought maybe it’s an iCloud problem because it needs a strong Wi-Fi connection which I don’t have here at the office…
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- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Reset the iOS device. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
If not under warranty Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit -
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Try restarting your iPod first.
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Rachel,
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I have had the phone for somewhat more than a year now, I recon. The headphone jack is broken because of my own rough handling, but that wasn't a big deal so far because I use bluetooth anyway.
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Welcome to the community.
You could try booting the device in to safemode, at least this way you can find out if software is the suspect or if it is more likely hardware.
Safemode instructions
let us know how you get on.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page. -
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They play fine on the computer, just not on the iPhone.
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Seemed to do the trick.
Here are the instructions of what I was given- hopefully this will help you too:
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You will need to have iTunes open on your computer screen.
Please turn your iPhone off.
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