AppleTV will no longer play movies

I have been using AppleTV for years now and have loved it...till now!
I've purchased lots (over 200) of movies through iTunes and watch them on my AppleTV.  The movies are streaming from the iTunes service (via Internet), NOT from a computer running iTunes.
Recently, I cannot watch any of my movies.  AppleTV says "Movie will be available in X.xx hours".  It ranges everywhere from 4 hours to over 22 hours.  Once it was less than an hour, so I let it sit.  It never changed and never played the movie.
I bought a brand new AppleTV and made sure the software was the latest...no difference.
I tried using my iPad Air to play the movie...no difference.
I tried streaming NetFlix (on the AppleTV) and it worked fine.  So the problem is NOT my network.
I tried power cycling the AppleTV...no difference.
I unplugged the power cord from the AppleTV to hard cycle it...no difference.
I actually have 4 AppleTV's and they ALL have the same problem. It is EXTREMELY unlikely that all 4 would fail the same way at the same time.  As a side note...I am NOT trying to watch (stream) movies from them at the same time.
I have two separate physical locations with two separate internet connections.  The problem is exhibited on both networks.  Which is further evidence that it is not my network.
Occationally, I CAN watch movies on my AppleTV, but only about 10% of the time.
I have Comcast as my internet provider.  Other services seem to work just fine (netflix, online gaming, etc.) so I don't think I am having service provider problems,
I think that either Apple's streaming service is maxed out or Apple and Comcast are fighting (negotiating) over internet bandwidth.
Is anyone else having problems?

Netflix adapts to the connection. iTunes content is fixed, and will need to load a portion before playback begins.
It is best to troubleshoot the network to truly rule things out.
What is your current connection, via speedtest.net
Make sure DNS is set to automatic (settings - general - network)
If on wifi try Ethernet
Make sure router is up to date, reboot along with ATV
There may also be ISP throttling

Similar Messages

  • I am now getting a error message of -9808. I have to sign in to iTunes constantly and now my disc drive will no longer play movies or anything. I have Windows XP Tablet Professional Version. Both companies are pointing the finger at each other.

    I am losing my ability to play and listen to the music I paid for on iTunes. I have to constantly sign in, I am now getting an error message of -9808. I can not even play movies any more.  I am terrified to add iTunes to another computer. HELLLLLPPPPP!!!!!!

    Netflix adapts to the connection. iTunes content is fixed, and will need to load a portion before playback begins.
    It is best to troubleshoot the network to truly rule things out.
    What is your current connection, via speedtest.net
    Make sure DNS is set to automatic (settings - general - network)
    If on wifi try Ethernet
    Make sure router is up to date, reboot along with ATV
    There may also be ISP throttling

  • A movie I bought a while ago will no longer play, instead it just shows a black screen and no audio. All of the other movies in my library play fine. Any ideas as to whats going on or how to fix it? Thanks for any help.

    A movie I bought a while ago will no longer play, instead it just shows a black screen and no audio. All of the other movies in my library play fine. Any ideas as to whats going on or how to fix it? Thanks for any help.

    Hi 22chill,
    I recommend that we delete and re-download the movie from your purchase history:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    Thanks,
    Matt M.

  • Here is a crazy problem. My home movie will no longer play in iTunes.

    I created a home movie using Final Cut Pro X.  I shared it to ITunes.  The video played ok.  I then changed the name of the video under the "get info" tab in iTunes, and the thumbnail view of the video changed from the first frame of the movie to a picture of a film reel and the movie will no longer play.  I tried changing the name back to the original, shutting down iTunes and the computer itself, copying the movie, all to no avail.  I also tried accessing the movie from the finder, and it would not open using QuickTime or VLC.  Any ideas?

    The lack of a purchase date, although I am not quite sure why it happens, does not in itself prevent the track from being authorized and played.  However, since the account name is correct and they have disappeared from your purchase history, something may have been corrupted.
    Unless someone here has a better idea,  you should take it up with iTunes Customer Service.

  • When I import audio and move it into my timeline the project will no longer play?

    When I import audio and move it into my timeline the project will no longer play?

    The audio is a .wav file created in Audacity.
    The OS is Windows XP
    The verison is CS4
    I have included images of the Sequence settings and the playback settings because I was not sure what information you would need.
    I am not sure what you mean by waiting for the Audio to conform but I know I have imported the audio and gone back the next day and tried to place it in the timeline and it still did not work.

  • Video will no longer play, cannot add video content either.

    Since this afternoon, iTunes video will no longer play. Not movies, not TV shows. I checked and music and podcasts still play. I thought it might be a conflict between purchased video vs video I added from my DVDs, but no such luck. Purchased content will not play. Nor can I add any new video, whereas I added a new TV show episode this morning.
    If I go into the iTunes LIbrary file and select a video and choose "Play with Quicktime" the video plays just fine. But if I select "Play with iTunes" nothing happens. At all. Not even an error code. It's like I didn't select anything. If I try to add content by the keystroke "command O" and choose the file … again, nothing. No error. Just no response at all. When I open that file on my computer, select "Play with Quicktime", then choose "Share with iTunes" inside Quicktime I do finally get an error. "This file cannot be shared (error 206)". I looked up this error code and found this: "The filename or extension is too long." This does not make sense. The file names are fine and the extensions are exactly what I always use to add content to iTunes.
    So it's like the entire video portion of iTunes has ceased to function. Any clues?
    iTunes 10.4.1
    OS 10.6.3

    There are a g-zillion posts sharing your problem... but still no answer from Apple. The odd thing is that it is not affecting all of us.
    I share your problem and it's doing my head in... if somebody mentions the 5 bloody R's again...!!!
    Before updating to 1.2, ask yourself... how bad do you you really want Tetris????

  • Lots of my music will no longer play after latest update

    Hello,
    I have a lot of music that will no longer play in my iTunes after the last update.  it doesnt happen with all my music, but a lot of it, and as far as i can tell, movies and tv shows are still good.  when i click on the song, it just skips forward over a lot of songs that it cant play until it gets to the next one that it can play.  to make things stranger, i synced my iPad to my iTunes, and the ones that cant play in my iTunes will play on my iPad.  when i try to open the song using QuickTime player, i get the following error: error -2002 a bad public movie atom was found in the movie
    what is a bad movie atom and why am i getting the error when trying to play an audio file, and why wont they play in my iTunes but will on my iPad.
    System: Win7 Ultimate 64bit AMD A10 8GB RAM
    iTunes : 11.4.0.18
    QuickTime : 7.7.5
    any ideas?
    thanks

    The contacts is saved on Google or Backup Assistance (Whichever you are using) and you can use ES File Explorer like I posted at http://community.vzw.com/t5/Android-Apps/Simple-way-to-Backup-apps-for-Hard-Reset/td-p/658707 , so you really wont loose anything but apps data...
    BUT, I am not saying that you do this if that is your only issue...  I was just pointing out that this is a good ideal to do with any Major Updates..
    If the contacts isnt linked again you should get the option to link them again once the OS boots, normally it checks and then prompt to link again..

  • I bought a Sandisk Connect Media Drive, downloaded the app from iTunes.  Before iOS 8, movies played fine.  After iOS upgrade I can no longer play movies downloaded from iTunes to the media drive.  Anyone else have a similar issue?

    I bought a Sandisk Connect Media Drive, downloaded the app from iTunes.  Before iOS 8, movies played fine.  After iOS upgrade I can no longer play movies downloaded from iTunes to the media drive.  Anyone else have a similar issue?

    I checked with SanDisk's own online support and they indicate that they have notified Apple of the issue.
    According to SanDisk, the problem lies with Apple not having the iOS 8 version of the Safari browser having DRM decoding enabled that the Media Drive relies upon to decode and play iTunes DRM titles. Non DRM encoded videos will play in the browser.
    DRM audio is not effected as this is handled by the native iOS music app.
    As of the date of this post SanDisk have not been given a timeframe by Apple for this issue to be resolved.
    I hope that Apple resolves this issue quickly as I have a large collection of DRM video titles on a 128Mb memory card installed in the Media Drive that I am unable to view.

  • Adobe Premiere Pro CC will no longer play program after weeks of editing it

    Adobe Premiere Pro CC will not longer play my program when hitting the play arrow.  The first time I hit it will play.  But if I stop and then hit play again it just basically hangs up.  I've been editing this program for several weeks in Windows 8.1 with over 1TB of free disk space.  It would occasionally not play but if I restarted the program it would go again and I continued on.  However, now it has the problem on this program all the time.      Basically I'm not able to put the finishing touches on my program and have not been able to use Adobe Premier Pro for several weeks now.   I'm basically paying a 1 year subscription for a program that is not working correctly.  WHAT IS ADOBE DOING TO FIX THIS PROBLEM?   I see that there are countless people having this issue on the web, so I figure ADOBE is aware of this problem.    IS THERE A NEW RELEASE TO COVER IT?  IF NOT WHEN WILL THERE BE A RELEASE TO ADDRESS THIS ISSUE?
    If I start a new program it seems to work ok... but I probably have over 100 hours into the current program... starting over from scratch would not be good.. and what guarantee would there be that the problem would not occur again after another 100 hours was invested into it?   

    Thanks for the suggestion, I will give that a try.   It didn't work to go back a few weeks on the first try.  As I get a chance I will try more saves that are further back.
    Adobe Premiere Pro is working for me for the new music video project I'm working on today.
    It's just this other program is large.  1/2 hour length.   If I push play it will work the first time.  Then after I stop, and move the cursor to another spot, as long as I wait 2 or 3 minutes for it churn away and update the monitor, then it will play again.    As long as I wait 2 or 3 minutes each time it won't crash.   If I don't wait and start pushing multiple play and stop requests it will crash.   My machine has 12G of memory and 1Tb free disk space, and runs at burst speeds above 4GHz.
    Several weeks ago I also had this problem.   I deleted all the render files and rebuilt them, and after that it worked for quite a while.  This time I've tried that twice and it didn't help.
    Maybe it has something to do with the order in which I render the sequences?    I might try that again, and experiment with the order of rendering.
    There are 7 or

  • IPod-Video-80Gig No longer plays movies, videos, TV shows (older shows)

    What gives, only 6 months ago the videos played just fine...then I begin having a host of problems (started with the death of the battery at the ripe old age of 8 months). This $400 video iPod had played the few movies and TV shows I purchased...and it will play the audio of them...but will no longer play the video portion. I've tried the resetting (holding the MENU plus CENTER buttons at same time). No go still. I haven't played the movies/videos in a while; but now I'm going on a roadtrip and wanted to take them with me to watch on the plane. So sad. Any help anyone can pass along would be rightly appreciated!

    OMI...my daughter had told me she was "fiddling" with the settings and wouldn't you know, she changed the VIDEO SETTINGS "TV Out from Off to On." Word to people with kids...tell them to step away from the iPod.

  • TS3789 I have similar problem, my apple tv which has always worked properly with my Samsung tv will no longer play any audio after the latest 5.1 upgrade. Very frustrating as it was working perfectly before. I am starting to not trust apple upgrades until

    I have similar problem, my apple tv which has always worked properly with my Samsung tv will no longer play any audio after the latest 5.1 upgrade. Very frustrating as it was working perfectly before. I am starting to not trust apple upgrades until proven for example ios6 on iPhone with that stupid map app instead of google maps.
    I just want to buy and hear my iTunes music and videos on my apple tv, could before cant now. Thank you apple. Time to pack up the apple tv and start torrenting without the ios-bs.
    Disheartened apple fan.

    Welcome to the  discussion forums.
    Try going to synching in the sources menu on your tv and selecting 'change itunes library', when it gives you the passcode check itunes to see if the tv is showing up as a new device, if so try entering the pass code. It may be that your tv is seeing itunes as a different library because of a recent upgrade.

  • About 1/3 of my 4100 tunes will no longer play.  Please help!

    Over the past year I have spent countless hours painstakingly adding appropriate track information, cover art etc. I like the tracks to be attached to the original album, not a best of. I also have a lot of extended versions, remixes etc which then have to be attached to the specific 12" or cd-maxi single etc and a lot of hard to find - hard to attach stuff. Needless to say - I don't want to do it again.
    Anyway - I just noticed that a large quantity of tunes (looks like about 1/3 of the library) will no longer play. Double click on them and nothing happens. No cover art - it's as if the song is not there. A look at the "get info" shows the track in the right place with everything pointing to where it should be ... but no play. To add insult to injury, I can't get them back by double clicking on the track itself in Explorer. It still will not play. And these songs are not corrupt. I have been playing them for some time now without issue. How can I save my library and information and get these tracks to play again.
    Side note: this has happened before, usually after an iTunes update and typically with only a few tracks, never this widespread.
    Please help!

    I have made it a standard practice to keep a copy of all music files - tracks under the Album -- at a separate folder location.
    Do you have such a back up location of your music tracks? If you do, I'd suggest to try this:
    Delete all tracks, that are NOT playing, belonging to one Album in iTunes. Then locate the folder in your backup location where this Album's tracks are located, and ADD this folder to iTunes. Then check to see if these play OK.
    If they do, then repeat the process for all the rest.

  • Help please: iTunes will no longer play downloaded songs

    ITunes will no longer play songs that I've downloaded from the iTunes Music Store. It used to play them, but now it won't play them at all. It will play only songs in the library from my CDs. I only have these downloaded songs on one computer, the same as I've always had. I can see the files in the folder My Music/[artist]/[album]. I have QuickTime 6.5.2 and iTunes 4. I don't know of anything that's changed on my computer since the songs were working.
    1) Is the problem that it's an old version of iTunes?
    2) If I switch to a newer version, will I lose all my downloaded songs?
    3) If the version of iTunes isn't the problem, any ideas about what could be wrong?
    Please help! I've only had iTunes for a few months and have barely been able to use it. (I can't understand why it would become so outdated so quickly.) Thanks in advance!

    Back up your purchased music before you upgrade, I've read at least 5 cases where purchased music has just gone.....missing.
    That is not supposed to happen, didn't happen to me or thousnds of other iTunes users, but you don't want to be the 6th person, do you?
    There are two things to try before you upgrade:
    Barbara Hall, "Unknown Error (-208)" #1, 07:42pm Oct 19, 2005 CDT
    http://docs.info.apple.com/article.html?artnum=302478

  • ITunes will no longer play nor add to the library any mp3 files which I have created by conversion from a wav file.

    I am running iTunes 10 on XP Pro and it will no longer play those mp3 files which I have created by conversion from wav files.  I tried to delete some from the library and then re-add them but iTunes will not add them back to the library.
    Can anyone help solve this, please?

    Back up your purchased music before you upgrade, I've read at least 5 cases where purchased music has just gone.....missing.
    That is not supposed to happen, didn't happen to me or thousnds of other iTunes users, but you don't want to be the 6th person, do you?
    There are two things to try before you upgrade:
    Barbara Hall, "Unknown Error (-208)" #1, 07:42pm Oct 19, 2005 CDT
    http://docs.info.apple.com/article.html?artnum=302478

  • ITunes will no longer play my music, all the albumss are there but it if I click on a song to play it I get a message saying " The song (name of song) could not be played because the original file coul not be found. Would you like to locate it."

    iTunes will no longer play my music, all the albumss are there but it if I click on a song to play it I get a message saying " The song (name of song) could not be played because the original file coul not be found. Would you like to locate it."

    You get this message because  iTunes can’t find the file. This can happen for a number of reasons:
    The song file or a folder in its path was renamed
    The song file or the folder it is in has been moved
    The song file has been deleted
    The device containing the song files e.g. external drive is not accessible or the drive letter has changed.
    Do any of these aply to you?

Maybe you are looking for

  • What's a Good FREE website Hosting site that I should use to import iWeb?

    The title basically says it all. I want to make a website. back in the day i use to use GeoCities but i dint really like and i still dont like it. I just want to publish my iWeb materials not using .Mac.

  • Shall v maintain price control  for material type with plant specific ?

    Hai Guru,                    In OMS2, we change HALB price control [valuation] as V or S.  whether shall v maintain this for plant specific.? Kindly guide With Regards Swetha

  • SAP implementation query

    Hi Team, We are going to start an implementation project and have the following queries.. 1..    Can more than one user log in into the system using the same username and password? -         2.     Will this amount to two users as per the license con

  • TXT file generation

    Dear all, I was wondering what would be the best way to handle a txt file generation from SAP on a daily basis required for futher treatment by an external system. Type of data: SD/MM Volume of data is not that big (10 k) Frequency once a day (night

  • Problem with 2.0 in Ipod touch..... eq setting messed up!!!!!!!!!

    I´ve been using Ipod touch since its launch, and been updating it regulary... even with the extra paid update from January... I´ve been using the R&B and Electronic EQ settings with my different headphones and they have been working the best.. well n