AppleTV won't scroll

I have 3 Apple TV's .   All are model MC572LL/A and are updated to the most recent software.
2 of the units work fine.   1 unit will not scroll through menu options (such as a list of movies) when pressing and holding the up or down menu.
I had originally thought it was the remote, but I have ruled that out as the same remote that does not work for the 1 ATV works fine for the other 2.
Other posts indicated that lighting might play a role, but the unit that is not working is located in a cabinet.
Any insight would be appreciated.

Hi there Bob109x,
That does sound like an odd issue, but it looks like you have isolated it to the software on the Apple TV. You may want to try restoring the device via iTunes as an additional troubleshooting step. Take a look at the article below for more information.
Apple TV (2nd and 3rd generation): Restoring your Apple TV
-Griff W.

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Many Thanks, Kurt.
I knew I'd seen the solution you've provided somewhere - either in MacWorld or MacFormat - but couldn't remember the Gatekeeper bit!
I shall save it somewhere VERY safe now in case this happens again …
You have made an old man very happy and saved me from worrying that senile decay had suddenly set in. (I was 70 last week so you might understand the situation from that.)
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