Appleworks 6.2.9 and OS 10.4.2 Problem

Question

When I use the Assistant in Appleworks to prepare an envelope, Appleworks crashes at the moment I try to select the Page Setup. I have tried deleting Appleworks and reinstalling from 6.2 CD and then the 6.2.9 Update to no avail. I may have more than one appleworks on HD. Help!
Harold

Answer 1

I doubt that the problem is related to having more that one copy of AppleWorks on your hard drive, although there is no need to have more than one copy of the same version & language, i.e. US/North American English 6.2.9 (which also contains 6.2.8 if you purchased the retail box) or French 6.2.4/6.2.3.
Personally, I don't use the assistant to prepare an envelope as I set up my own template/stationary in ClarisWorks long before there were assistants. Others also have problems with the various assistants. Since it crashes when you go to Page Setup, the problem could be in AppleWorks (more likely) or in your printer driver (less likely). The first thing to do is delete the AppleWorks preferences. Deleting AppleWorks & reinstalling does not touch the preference files, they must be moved manually. It also is necessary to delete these preferences after every AppleWorks crash. See my user tip, AppleWorks has stopped working correctly, for more information. If this doesn't work, please post back, especially with the make & model of printer you are using.
Peggy
Edit: It is not necessary to post a question more than once. Since this is a user-to-user forum, people answer questions as they have time & ability. If you accidentally create a duplicate post you have up to 30 minutes or until someone posts a reply to delete the post by clicking the little trash can when viewing the thread. You can also edit a post by clicking the pencil.