AppleWorks 6.2.9 updater freezes at "gathering information"

I'm using AW 6.2.4 Japanese and tried to update to 2.9 international English. Everything goes well until "gathering information." I tried the 2.9 Japanese version and it did the same. Am wondering what I did wrong....

First of all, you can't update one language version of AppleWorks to another language version. The updaters are language specific. You must use the Japanese updater to update your Japanese version.
Apparent stalling at "gathering information" is usually due to having external drives or your iDisk mounted. Even though the updater may find an installed copy of AppleWorks on the start up drive, it checks every mounted drive "just in case" there is another copy. Unmount any other drives & try again.

Similar Messages

Appleworks 6.2.9 updater not responding

I am running Appleworks 6.2.4 and just downloaded the 6.2.9 updater. I was able to unstuff the file and double-clicked on the updater application. It opens and then I get a little window that says "gathering information", but it never progresses beyond that. I have forced quit and tried again, but to no avail. (Note: the first time I opened the updater application, I was greeted with the software agreement window, which I accepted. That window no longer appears when I've tried to re-run the updater.)
Thanks.

Even if AppleWorks finds a copy of AppleWorks to update on your startup drive, the updater looks at all connected drives to make sure there aren't any other copies of AppleWorks that need updating. So, the simple solution is to make sure all drives, including your iDisk, are unmounted before running the updater.

Updater freezes. Shuffle corrupted. Please help.

Before I get started I'll try to be clear on a few things.
UPDATER VERSION IS IRRELEVANT. I've tried with three different versions.
ITUNES VERSION IS IRRELEVANT. This is unrelated to itunes.
Short story: Program problem disallowed safe shuffle removal. It was corrupted as a result. I can't restore the ipod because the updater freezes up.
Longer story: Because of program I tried to run off my shuffle and my schools computer setup, things got messed up and when I tried to eject it it wouldn't let me. So I removed it manually. The shuffle got corrupted and was unreadable.
Seemed like a minor problem since I could easily restore the Ipod. I knew I had lost my files but that wasn't too bad. However the updaters all freeze when the ipod is plugged in or if they start while it's plugged in.
Now instead of just getting an error message when I try to do anything with my ipod the computer seems to be treating it as though it were an empty cd drive or something.
I doubt I can fix things. If I can't can anyone direct me to a replacement form and tell me if I've somehow voided the warranty?

I fixed it myself. The restorer was freezing up but apprently there is a third party one.
http://www.ilounge.com/index.php/ipod-software-windows/comments/anapod-reinitial izer-100/
It works great. it may help those of you who can't get the updater to recognize your ipod.

ZAC update freezes

Hi,
I have one user whose ZAC update just stops at the same point every time.
There are no errors being shown on either the client or the server. From
what I could figure out ZAC bootstrap updates files in batches. It may be
that it is opening (and not closing) more files than allowed by operating
system (I think I've seen that one before). But basically the symptom is
that the update just stops at the same point every time from any machine at
the that user's location (they have a pretty good pipe so the bandwidth
should not be a problem). It works fine for all other users.
Cheers,
Ivan

Ivan,
I've spoken with our technical support folks and I asked that you give us
another try. Someone should be able to answer your ZAC questions when you
reconnect with them.
Thanks,
Michael
Michael Girdley
BEA Systems Inc
"Ivan N. Zhidov" <[email protected]> wrote in message
news:3a22c1e1$[email protected]..
Some time ago I posted a couple of questions/wishes about ZAC andbasically
the response was that it is not going to get that much support. Well now I
think ZAC is no longer a existing functionality of WebLogic and my opinion
should be put into 'as-is' or 'use at your own risk' category. Since my
recent post about a problem I'm having with ZAC (see ZAC update freezes)was
unanswered (I totally understand that, a newsgroup is not the main support
venue) I went to the Customer Support and gave them a call. First it tookme
about five minutes to convince the rep that ZAC is a feature of WebLogicand
not a third party product since they have NEVER heard of it. Second, ittook
another three minutes to confirm that it is a WebLogic fetaure and when I
asked about when I should expect a callback I was told if I didn't receive
the call within a couple of days to call them again. Now, I filed the case
as a production level problem on top of it.
Conclusions:
1) DO NOT use ZAC as a PRODUCTION level deployment tool. IT IS NOT
SUPPORTED.
2) Lack of well trained, qualified, and timely support will be the causeof
shrinking WLS market share.
Meanwhile I'm going to dig in the archives...
Cheers,
Ivan

HELP ME UPDATER FREEZES OR GIVES ERROR WHEN TRYING TO RESTORE CORRUPT IPOD!

I have a 5th gen 60g ipod. I haven't used it in awhile and decided to get some vids on it. I hook the ipod up and it does not appear in itunes or anywhere. I use a 2005 updater and it tells me it's not mounted. I decide to restore it. I click restore and the updater freezes during the time bar. Because of being disconnected in the middle of the restore, my ipod is corrupted and just have the folder with the question mark. I decide to try to restore again, 5 more times. Freezes 5 more times. I download the new 2006 updater and while using that restore, it gives me the error "Error: An error occured updating or restoring iPod." Then I try it in Disk Mode for both updaters and the same thing happens. And when I try to update the ipod, the updater just force quits and doesn't even give me an error (with the 2006). The 2005 doesn't even allow me to update it as the option is transparent. Now I have no clue with what to do. Please, I layed out everything and I just want a simple quick answer. Thanks.

Try using Disk Utility to format the iPod just as you would a hard drive. Once that is complete, try the latest iPod updater again.
http://www.apple.com/ipod/download/

Updating Web CS6, Flash update freezes

Updating Web CS6, Flash update freezes, what is the problem?

In FB 4.5, if you go to the Data Services view, and then right click on the data service (WSDL) you connected to, there is an option there to refresh the WSDL. It works very well for me.

Ipod update freeze, firewire problem, possible fix for many.

Hello all,
I've been having a problem with my ipod 3rd gen updating in much the same way as many in this forum have throughout a number of topic threads.
PROBLEM:
During song/playlist/content (not software update or restore) updating function one of two things would happen:
- update would freeze at some point of the transfer (5, 74, 687 songs in to the update) and I would have to force quite itunes and, not being able to dismount the ipod through recommended procedure, I would physically dismount the ipod and receive a scolding for improper dismounting of device.
- system would crash at some point of the transfer yielding the shaded screen and a prompt to restart the computer by depressing the front panel button for two seconds.
In each of the above cases, no matter how many songs that itunes thought it had transferred, I would only have about a dozen songs on the ipod itself, perhaps indicating a bottleneck on the G4 end of the transfer.
DEADENDS FOR ME THAT MAY STILL SOLVE PROBLEM FOR SOME:
- swaping out cables
- ipod software restore or restore to earlier version
SOLUTION:
After contacting Apple support, I was led to the opinion that the problem was with the firewire port itself. This was confirmed by attaching my ipod with my cable to a roomates G5 resulting in a faultless transfer of his song library. I was ready to go out and purchase a new firewire PCI card but decided to research firewire problems in the G4 folder of Discussions. This is where I found the fix to my problem (see links at bottom of document). It would seem that Mac ports, both firewire and USB, have a tendency to bog down after awhile and need to be reset. This can be a addressed by one of three possible solutions. The first and easiest was the solution that worked for me (for other solutions please follow links at bottom of page):
- powered down and disconnected all firewire and USB cables from the G4
- disconnected power cable from G4 (for laptops I would guess that the battery would need to be removed, not sure if that causes any other problems though, please research)and let sit for about 30 minutes.
- reconnected all cables and restarted computer. Ports should be reset at that point
- I took the added measure to restart my computer once with nothing attached to USB and firewire ports and then powering down with front panel button before connecting cables and proceding with final restart.
RESULT:
Faultless transfer of 37.6 gigs of content in less that 45 minutes.
LINKS:
http://discussions.info.apple.com/webx?128@@.68bb1cb3
Dale Weisshaar, "Security Update killed my firewire ports" #1, 08:28pm Sep 27, 2005 CDT
Good Luck
GKE

This worked perfectly for me!!!
SOMEBODY PLEASE TAG THIS POST!!!
i have had the problem that everyone has posted about (i.e. - updated iTunes/iPod software and had the update/freeze problem, tried all solutions, to no avail, and was pretty much screwed.)
JUST DO EXACTLY WHAT HE SAYS TO DO (powermac g5, by the way):
1) power down the computer
2) unplug EVERYTHING (usb, firewire, power, monitor, etc.)
3) leave unplugged for 30 minutes
4) plug power back in
5) power up from main power button
6) wait for computer to start back up, then shut down from power button
7) plug everything back in and power up
8) restart once more for good measure
9) update your ipod
10) take a sigh of relief!
you are seriously a godsend...only one thing...I BOUGHT A NEW ONE ALREADY!!! i literally bought it the day that you posted this solution. After a month and a half of trying to fix this problem, i finally gave up and bought a 20GB iPod Photo with applecare...cost me about $380.
no matter, i think i'm gonna sell my "older" ipod to my mom or dad. they'll use it doing whatever they do. plus, that way, if there's any problem, i can fix it for them without feeling bad about screwing over some stranger.
thanks again, this solution worked perfectly.

PC: i-tunes won't launch, update and restore greyed out - updater freezes

Hi - Please excuse the system info below - that refers to my laptop but our sons shuffle ismarried to our PC.
I found my son's shuffle sitting on the hall dresser today and he informed me that it has not been working for some time. He's 8 years old but he's only had the shuffle since Christmas - I'm inclined to think he really hasn't been able to use it much.
First signs of a problem were flashing green and orange lights - no songs I guess. Battery shows steady green.
Downloaded and installed latest i-tunes update and i-pod updater. When the i-pod is connected to our PC (running XP) the front status light and the back battery lights both blink orange. Unfortunately, we do not have any 2.0 usb connections on the Dell but we've been able to successfully connect our other son's shuffle to the back port.
When the shuffle is connected i-tunes will not launch. If I launch i-tunes and then connect the shuffle, i-tunes does not recognize the i-pod.
With the updater lauched and then connecting the i-pod the updater freezes at 'initializing' and both update and restore buttons are greyed out.
I have reset the i-pod many times and browsed the support discussions and articles - it seems I may need to remove the updater but I have not found instructions for the process appropriate to a PC.
Any help would be greatly appreciated - even if its just to say that we should bring it in for service. UGH - but where is the darned receipt?

Hey mmlise - glad to hear I'm not alone on this...
By the way - I uninstalled and reinstalled both i-tunes and i-pod updater as per Apple instructions for PC. At least this time the updater informed me as to what it updates but it is not even initializing now - it just keeps telling me to "plug in an i-pod to update it".
i-tunes still will not launch until I remove the shuffle from the usb.
I know that the usb is working (tried several other ports anyway) since windows pops up with a balloon to say that the device could perform faster on a 2.0 usb...
I've been out of the loop for awhile now on the boards - is this some sort of update bug?
Please help...

Genius freezes when gathering info from library

Hey,
I'm hoping someone can help me with this. I haven't been able to get Genius to work, during the first step (Gathering information from your library) the progress bar reaches about 3/4 full and then iTunes proceeds to freeze. I restarted my computer, "repaired" iTunes (by clicking the setup.exe again), tried to close any programs that were using a lot of cpu, but nothing helped. Every time I try to initiate Genius it gets stuck at the same place. My library isn't excessively large either, 20GB. Any help would be greatly appreciated!

I just realized I posted this in the wrong section, sorry!

Update freezes when installing safari 4.02

The update freezes ...
What should I do????
I have already done permission repair before I
update. Don't tell me to reinstall. My install disc
doesn't mount anymore. Thanks Apple.
Unstable Safari 4.0
Now there's an update but it crashes
have useless install disc
Now I am using my PC to post in here.
< Edited by Host >

As you seem to have mangled your system, try this (I presume you did the required restart?):
1. Go to Home/Library/Safari/ folder and remove the following two files:
• history.plist
• lastsession.plist
(Safari may not load properly If these two files are corrupted.)
2. Go to Home/Library/Caches/Metadata/Safari/ and remove the contents of that folder.
(These are just webhistory files and are not required for Safari to run. However, similar to preference files, problems can arise if they have become corrupt.)
3. Locate the cookies.plist file that's located in the Home/Library/Cookies/ folder and remove it.
(Again, faults in stored cookies may interfere with Safari's launch.)
4. Check whether any of your third-party internet plug-ins may be interfering with the launch of Safari by carefully moving them to the desktop (do NOT delete them at this stage). You can find these in two places:
Home/Library/Internet Plug-Ins/ folder, and Global plug-ins are located in the Macintosh HD/Library/Internet Plug-ins/ folder.
Restart Safari and place them back in the correct folders, one at a time, closing and re-opening Safari each time. If you discover that one of them was causing the problem with launching Safari, trash it and download and install a fresh copy.

Ios8 update freezes some functionality on iPhone 5

ios8 update freezes some functionality iPhone 5 - anyone else having the same problem?

have you installed the update to iOS 8.0.2, that has been released tonight? It has important bug fixes.

Application Update Freezing & Multiple Data Mails

Hi, I'm new to forums so please excuse any beginner's errors.
I have a Blackberry 8310 and the other day when synchronising using the Desktop Manager the following message came up
"Checking for device application updates. Please wait...."
But the desktop just froze. After repeated re-tries I uninstalled Desktop Manager, downloaded version 4.6 and installed that. Unfortunately when going through the set-up I checked the wrong server box (I should have checked the one at the bottom re Internet server) and ever since then I have been flooded by hundreds of Data mails, plus the Application Update is still freezing. I have uninstalled and reinstalled a couple of times more (making sure to check the right server box) but still no luck. So, I have two problems
1) Why does the Application Update freeze the Desktop Manager and
2) How do I stop the myriad mails? I've seen an answer to this about uninstalling and using the BIS option but I didn't understand what that means.
Thanks!
Message Edited by Ranpan on 09-12-2008 01:42 PM
Solved!
Go to Solution.

hello,
about 2) :
when you own a Blackberry, it has two ways of connection to Blackberry technologies : BES and BIS. BES is for corporate Blackberry : your company has Blackberry servers in the company. BIS is for regular users.
When you install of configure the Desktop Manager, at some point it asks you whether you are under Enterprise Solutions or Internet Service. You should select Internet Service (aka BIS).
To do so, you don't have to uninstall the Desktop manager. In windows, go to paramers >> configuration panel >> add/remove application.
Select the Blackberry Desktop Manager and modify it. There should be the option to choose beween BES and BIS again.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

I am seeing "gathering information" forever

When I start iTunes it goes through "Gathering information about your iTunes library" and the prgress bar goes all the way to the right. And nothing beyond that ever happens. Activity Monitor shows iTunes using (at this moment, 60% CPU but I have seen it as high as 170%. If I use the Stop button it stops but resumes shortly after. I tried turning Match off and then back on but that didn't change a thing.
When I originally did the Match it seemed to go fine. I had a few errors, quite a few "Matched", many "Uploaded" and even more "Purchased", and what seemed to be a lot of "Waiting" but those cleared mostly over a few days. Now everything is either "Waiting" or "Not Eligible" ...
I haven't seen anyone else with the problem yet and thought you all might be able to help.
Bill W

I have seen similar problems with individual songs in 'Gathering for Information' never proceeding after I have been able to get my whole library into match. Every once in awhile, match will go back and do an update or I will add some music and it will get stuck. What I am finding is it gets stuck on songs it downloaded via match (i.e. matched songs from my library or purchased songs I deleted and redownloaded from match). Perhaps my solution for this case pertains to those with new libraries - I think it is a corrupt file or library entry in iTunes and I found a way to see which file it is stuck on.
On OSX:
- open up Activity Monitor
- Select the iTunes process. It usually shows activity constant around 60%
- Choose inspect
- Select Open Files and Ports
- Watch or scroll thru the list. Eventually you will notice a file name and path for a song to repeatedly flash or show up in the list and disappear. It may take a few seconds looking at different parts of the list to notice the changes as the list updates in real time. If a file contines to repeat, this is the song that is messed up. Remove it from your itunes library and see if match will then work.
If it was a bad file, you can try to re-add it but it will likely fail again. For songs I had downloaded from match that caused this for me, I just redownloaded from match and then it worked. I don't know if it was the file or the itunes library itself that was corrupt.

ITunes Match unable to complete "Gathering information about your iTunes library."

All week I have been trying to get 2 separate iTunes accounts on 2 different Macbook on Air's both running iTunes 11.3.1(2) on Mavericks 10.9.5 - the progress bar crawls along and never actually reaches the end. Both iTunes Match accounts are completely empty (i.e. show zero media available on connected iOS devices). I have signed in and out of iTunes Match, deleted the libraries and re-added them etc. but the scan just isn't working.
So, is iTunes Match being discontinued ahead of the announcements on 9/9 or is this a temporary glitch, or something thats just local to Spain?

I'm having the exact same issue on a fresh windows 7 install...pretty annoying. After a few minutes of Genius in iTunes 9.0.2 gathering information about my music library my PC crashes and turns off. This is the only issue my computer has...help?

Itunes stops working when gathering information in match

recently bought itunes match since then it stops working when gathering information on the last step . i have up to date itunes and everything ive had no problems before this plz help .

when I look at the error report it says something about APPCRASH
Could you paste a copy of the contents of one of those problem reports here for us to have a look at please, Tony?

AppleWorks 6.2.9 updater freezes at "gathering information"

Similar Messages

Maybe you are looking for