Application Crash: BEX AcroRd32.exe

Dear Ladies and Genlemen,
Situation is: XenDesktop 5.5, Windows7 Clients, Adobe Reader Update to 10.1.3 and still very often Adobe Reader crashes after opening an pdf file, after/during printing or after closing the application. any ideas, what can I do ?
Thanks

Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script

Similar Messages

Faulting application AcroRd32.exe, version 9.5.0.270, faulting module unknown

We run a large Citrix Xenapp estate based on Citrix XenApp 4.5 x64 technology in a 80 server farm with Windows Server 2003 x64 O/S.
We have recently experienced issues with thin client users using having their Adobe Reader version 9.5.0 crash whilst trying to print.
We un-install and re-install Adove Reader and the problem goes away for a little while but comes back soon with over 45 users using each Citrix server.
This is the Microsoft error code which is not very helpful
Faulting application AcroRd32.exe, version 9.5.0.270, faulting module unknown, version 0.0.0.0, fault address 0x000528ef.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
The only trigger appears to be the Microsoft Patch Tuesday roundup from December.
However rolling back these patches does not resolve the problem?
Has anyone had a similar problem?
Anyone got any ideas?
Thanks Sean London, UK

Hi,
The ADMPlugin is used by Acrobat or Reader to create dialog boxes. The reason for crash could be that the ADMPlugin file is either corrupt or their is some problem with the permissions of the file.
To resolve this issue you can fully repair Reader installation. Steps to do the same are mentioned below.
Close any running reader process.
Go to C:\Program Files\Adobe\Reader 9.0
Delete Reader folder.
Now try repairing the reader installtion from Control Panel->Add or remove Programs.
This should resovle the issue.
If crash occours even after repair then please share the MD5 and permissions of the ADMPlugin.apl file from C:\Program Files (x86)\Adobe\Reader 9.0\Reader\SPPlugins.

I can't not open pdf files give acro missing compwclass acrord32.exe application error

I can't not open pdf files give acro missing compwclass acrord32.exe application error any fixes known. I did the repair on the program

What is your operating system? Reader version?

Need help troubleshooting acrobat.exe application crash

Many of our agency Windows XP SP2 systems are having problems opening .pdf files in Acrobat 8.1.2 Pro. We can open Acrobat, by itself, but if we try to open a .pdf file it immediately crashes. We don't get a Dr. Watson log file or anything outside of a Microsoft Error Notificatioin that we had an Application Fault in acrobat.exe in module 'unknown'
I'm having trouble trying to figure out where to start troubleshooting!

Hi,
The following link may give some clue about your error.
https://community.informatica.com/thread/31331
http://support.microsoft.com/kb/942861
Please mark solved if I've answered your question, vote for it as helpful to help other users find a solution quicker
Praveen Dsa | MCITP - Database Administrator 2008 |
My Blog | My Page

We installed the Acrobat Reader 11.0.09 on Citrix enable Windows 2008 server a month ago , it was working. starting from this weeke we are receiveing error mesaage AcroRD32.exe - application error (Instruction at 0x...bad8 bad referenced memory at

We installed the Acrobat Reader 11.0.09 on Citrix enable Windows 2008 server a month ago , it was working. starting from this weeke we are receiveing error mesaage AcroRD32.exe - application error (Instruction at 0x...bad8 bad referenced memory at 0x....bad8 The memory could not be written Click ok to terminate the program)
Instruction at 0x...bad8 bad referenced memory at 0x....bad8
The memory could not be written
Click ok to terminate the program

Hi SUBRAMANIAN,
Are you still facing this issue? It seems to be conflict to me.
Are you using any third party plugins with Acrobat? Try disabling and to use it again.
Regards,
Ajlan Huda.

AcroRd32.exe Ver 10 Application error 0xc0000710 64bit win7 the fix

I feel i needed to post this because upon reading the above forums, Many folks seem to be getting this error and trying all things to fix it.
The fix is simple...and I figured it out myself by thinking as I knew from reading this newer adobe 10 was supposed to be more secure.
So I remember something somewhere else in another softare about a protected mode issue.. saw the check and wording and said what the heck lets try that..
bingo...
So
Go to
EDIT
Preferences
General
UNCHECK --> Enable Protected Mode at Startup....
YEP that is it!
Your application error is gone,
Just for folks knowledge,
Intel I5 Chipset,
Win7 Premium 64 Bit,
4 gig of Ram
I am running the Microsoft Security Essential Antivirus.
and a ton of other stuff on startup..

Hey! I was also having problems with Adober Reader X. After updating to 10.0.1, I kept getting a message after about two minutes saying Adobe Reader has suddenly stopped and then the program would close. I had the following error message in my event viewer:
"Faulting application AcroRd32.exe, version 10.0.1.434, time stamp 0x4d456f48, faulting module WININET.dll, version 8.0.6001.19019, time stamp 0x4d0c5473, exception code 0xc0000005, fault offset 0x0002387b, process id 0x102c, application start time 0x01cbf33fb3496067"
I unchecked enable protected mode at startup and so far it works. Thanks!

Just installed reader.Have windows 8.1 Lenova. cant open Reader or pdfs without error: AcroMissingCompWClass: AcroRD32.exe Application Error.

Just installed reader.Have windows 8.1 Lenova. cant open Reader or pdfs without error: AcroMissingCompWClass: AcroRD32.exe Application Error.

it only fails to open PDF attachments to Outlook 2010 operating with 8.1 or 8.2. you previw them and save them and open but not open directly.

When ever I use Adobe reader 11 with a USB device, I cannot safe remove the USB device and get the following message (or similar one) in system log: The application \Device\HarddiskVolume1\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe with pr

When ever I use Adobe reader 11 with a USB device, I cannot safe remove the USB device and get the following message (or similar one) in system log: The application \Device\HarddiskVolume1\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe with process id 6620 stopped the removal or ejection for the device USB\VID_05DC&PID_C75C\20131215015821328FC8.
I am running on Windows Server 2012 R2 in Desktop Experience mode.
Any ideas?
Roger

In addition to that symptom, I discovered that even though I had closed all Adobe Reader sessions, the processes kept running and used up 90%+ of my CPU.

I have re-installed Adobe Reader on to my Windows 7 PC. When I open a PDF I was getting an error message containing . . . .Acrord32.exe application error . . . . I now cannot open any PDF's. Adobe seems to be unresponsive.

I have re-installed Adobe Reader on to my Windows 7 PC. When I open a PDF I was getting an error message containing . . . .Acrord32.exe
I now cannot open any PDF's and Adobe seems unresponsive. I have tried to follow a step by step guide on how to fix this but Adobe won't stay open long enough for me to complete the steps. When I open Adobe it stays open for a matter of seconds then minimises to the task bar and when I click on it again I can't do anything with it and have to close it via task manager
Please help!?

Disabling Protected Mode should fix the problem. But since you cannot even open Adobe Reader by itself, you need to do it via the Windows registry. If you tell me your installed Reader version, I can give you a registry script to do that.

AcroRd32.exe process on Application Server Hanging Up

I run a print job in a reporting system that utilizes Adobe Reader 9.5 for Windows Server 2008. When the job runs, the AcroRd32.exe process hangs up, which prevents me from running anymore print jobs. I cannot end the process via Windows Task Manager, or even a force kill from cmd. I've had this issue for a while and I'm at a loss. I do notice that there is a adobe reader file that is under my common files (created from my print job) that I cannot delete because it says the file is open . I believe this is why the process is hanging up. It's weird because I can't even delete or close it from the server's 'Share and Store Management' because it doesn't show open.
Can anyone help me?
Does Adobe have any tech line I can call to debug? I'll pay.

The first thing I would try is to update to 9.5.5, or 10.1.8, or 11.0.4
If you want to contact support, go to http://helpx.adobe.com/contact.html?product=acrobat&topic=using-my-product-or-service and click I still need help.

DDE Server Window: AcroRd32.exe - App Error

I would like to know on what following error is about, and how to solve it.
Does anyone have any suggestions?
Thanks in advance for any suggestions :>
DDE Server Window: AcroRd32.exe - App Error
"0x8d18bad5" Reference to "0x8d18bad5" Memory, which memory cannot be written.

I do not know the answer to this, but if you are willing to to do some troubleshooting:
Which version of windows are you using?
XP vista or 7, 64 bit or 32 bit.
Do you have Quicktime? If so does Quicktime launch?
Did you change anything on your computer just before this problem started?
Please look in the Event viewer for a helpful error message.
To open the event viewer:
Control Panel>>Administrative Tools>>Event Viewer
Or type Event Viewer into the search box.
Then select Windows Logs>>Application
Open the Event viewer immediately after iTunes crashes.
The error message should be at or near the top.
Double click on it to open more information and press copy.
Paste the result into your post.
You are looking for a message starting something like this:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.2.1.1
Application Timestamp: 4d756476
Fault Module Name: iTunes.dll

Powerbuilder application crashes after upgrade to 12.5.2 (build 5006)

I have already seen few similar posts on this forum for similar issue. However, I feel mine is different from those and could be some basic steps am missing. Thanks in advance for any comments.
We are evaluating the effort and benefits of migrating our PB 10.2.1 (build 9731) application to PB 12.5 Classic. After downloading the trial version from the SAP site, I could migrate the application easily with only a handful of warnings. However, while running the application either from build (EXE) or from IDE, it crashes (windows application failure) frequently. In addition to that, few of our application screens opens as blank screen (doesn’t display anything in the DW attached).
My operating system is Windows 7 (32 bit) Service Pack 1. The application has many calls external DLLs (both windows standard and custom), as samples at the bottom. I believe that the correct (from PB 12.5) DLLs are copied to Powerbuilder home directory (C:\Software\Sybase\PowerBuilder 12.5 & C:\Software\Sybase\Shared\PowerBuilder) and the source code directory in my attempt to ensure that there are no issues with DLLs. However, initially I had installed powerbuilder 12.5 also under the same root as Power builder 10.0, but as I read few posts that DLLs from different version residing in same place can cause issues, uninstalled and installed PB 12.5 on different location.
Our PB application also interact with the .Net modules of the application by communicating through a custom DLL. However, that seems still working and I am able to open the .Net screens from the migrated application.
Below are the main scenarios in which the application crashes and every time I get a DLL error as given below.
1. While running the application from IDE and selecting ‘Exit’ from the main window. This will close any instantiated objects and close the mutex by calling the windows API.
function ulong CreateMutexA(ulong lpMutexAttributes, boolean bInitialOwner, ref string lpName) library "kernel32.dll" alias for "CreateMutexW" function ulong GetLastError() library "kernel32.dll" alias for "GetLastError;Ansi"
function ulong CloseHandle(ulong hMutex) library "kernel32.dll" alias for "CloseHandle;Ansi"
This will result in the below crash.
Faulting application name: PB125.EXE, version: 12.5.2.5006, time stamp: 0x50f93412
Faulting module name: kernel32.dll, version: 6.1.7601.17932, time stamp: 0x503275b9
Exception code: 0xc0000005 Fault offset: 0x0004c372
Faulting process id: 0x2bdc
Faulting application start time: 0x01cf3e72371227c9
Faulting application path: C:\Software\Sybase\PowerBuilder 12.5\PB125.EXE
Faulting module path: C:\Windows\system32\kernel32.dll
Report Id: 8feef8fc-aa65-11e3-8049-f500274aecdc
2. Opening of certain windows results in the below crash. If I try to debug the code and move mouse over the line of code being executed, then also I get the same crash. I don’t do the mouse move then I can proceed with the same line, however it will crash at a later line calling ‘classname’.
Problem Event Name: APPCRASH
Application Name: PB125.EXE
Application Version: 12.5.2.5006
Application Timestamp: 50f93412
Fault Module Name: PBVM125.dll
Fault Module Version: 12.5.2.5006
Fault Module Timestamp: 50f93437
Exception Code: c0000005
Exception Offset: 00175357
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: 38ca
Additional Information 2: 38ca6ad0537dbd0555785bd862b8e94f
Additional Information 3: 0cd5
Additional Information 4: 0cd54a5b6672f15bf2ca366539d89c12
3. Few of the application screen opens but doesn’t display the datawindow attached to it.

... many calls external DLLs (both windows standard and custom),
You have a very complex application and it is unlikely that you will receive much help in this type of setting. As Chris has already pointed out, previous efforts appear to have been done in a sloppy manner; something indicated by the ANSI qualifiers on API functions that are not needed or relevant. In addition, the PB alias of CreateMutexA for the API function CreateMutexW is also suggestive.
I believe that the correct (from PB 12.5) DLLs are copied to Powerbuilder home directory (C:\Software\Sybase\PowerBuilder 12.5 & C:\Software\Sybase\Shared\PowerBuilder)
You should be very very careful about doing things like this. One should not simply scatter DLLs across directories without very good reasons as it often leads to strange problems. On a machine with the IDE installed, you should allow PB to install everything where it wants them. Copying or moving files is something done as a last resort - it is certainly something that you need to document in case you need to undo it or redo it at a later time.
Lastly, you might reconsider attempting this with the trial version. I don't how "current" the trial version is but I suspect it might be a bit buggier than the most current maintenance build. I'm guessing that you will have to do a bit more than recompiling to get the functionality related to "opening .Net screens" working. It might help to try creating a new application and put in some basic functionality to interact with all of these external processes, screens, dlls, etc since I suspect this is where the bulk of your problems exist.

Multiple crashes in nspect.exe during system update

While running Lenovo System Update on a stock ThinkPad T61 with 3 MB memory running the initial install of Windows XP, there are multiple reports of a crash in nspect.exe .
A typical message from the Application Log is:
Event Type:     Error
Event Source:   Application Error
Event Category: None
Event ID:       1000
Date:           7/4/2013
Time:           9:33:08 AM
User:           N/A
Computer:       WIZZBANG
Description:
Faulting application nspect.exe, version 4.22.3.0, faulting module tvtcoreutil.dll, version 4.21.11.0, fault address 0x00002436.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data&colon;
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 6e 73 70   ure nsp
0018: 65 63 74 2e 65 78 65 20   ect.exe
0020: 34 2e 32 32 2e 33 2e 30   4.22.3.0
0028: 20 69 6e 20 74 76 74 63    in tvtc
0030: 6f 72 65 75 74 69 6c 2e   oreutil.
0038: 64 6c 6c 20 34 2e 32 31   dll 4.21
0040: 2e 31 31 2e 30 20 61 74   .11.0 at
0048: 20 6f 66 66 73 65 74 20    offset
0050: 30 30 30 30 32 34 33 36   00002436
0058: 0d 0a                     ..
All the messages are exactly the same.
I don't know if the problem is connected to the following crash in the Ultranav driver:
Event Type:     Error
Event Source:   Application Error
Event Category: None
Event ID:       1000
Date:           7/2/2013
Time:           9:00:30 PM
User:           N/A
Computer:       WIZZBANG
Description:
Faulting application syntpenh.exe, version 16.2.19.7, faulting module syntpenh.exe, version 16.2.19.7, fault address 0x000a5f72.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data&colon;
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 73 79 6e   ure syn
0018: 74 70 65 6e 68 2e 65 78   tpenh.ex
0020: 65 20 31 36 2e 32 2e 31   e 16.2.1
0028: 39 2e 37 20 69 6e 20 73   9.7 in s
0030: 79 6e 74 70 65 6e 68 2e   yntpenh.
0038: 65 78 65 20 31 36 2e 32   exe 16.2
0040: 2e 31 39 2e 37 20 61 74   .19.7 at
0048: 20 6f 66 66 73 65 74 20    offset
0050: 30 30 30 61 35 66 37 32   000a5f72
0058: 0d 0a                     ..

Hello,
Is the ThinkPad still on Windows XP RTM level? If so, try installing Service Pack 3 for Microsoft Windows XP and then re-running the ThinkVantage System Update Utility. There might be some dependencies in those faulting modules which require functionality in the XP SP3 level Windows kernel.
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
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Application Crash while updating a Bill of Material

Hi,
I am currently developing an addon for SAP Business One. When updating a BOM record I have the following problem:
If i call the Update Method of the ProductTrees Object the SAP Business One Application Crashes with the Error:
"Runtime Error!
Programm: E:ProgrammeSAPSAP Business OneSAP Business One.exe
R6025
- pure virtual function call"
The Code i am Calling looks like this:
Protected Sub closeBundleBillOfMaterial(ByVal sCode As String)
        Dim oRec As SAPbobsCOM.Recordset = cInit.getInstance.getSboCompany.GetBusinessObject(SAPbobsCOM.BoObjectTypes.BoRecordset)
        Dim sSQL As String = "SELECT OITT.Code FROM ITT1 INNER JOIN OITT ON ITT1.Father = OITT.Code WHERE ITT1.Code = '" & sCode & "'"
        Dim oBOM As SAPbobsCOM.ProductTrees = cInit.getInstance.getSboCompany.GetBusinessObject(SAPbobsCOM.BoObjectTypes.oProductTrees)
        Dim iRetVal As Integer = 0
        Dim sItemCode As String = ""
        Try
            oRec.DoQuery(sSQL)
            oRec.MoveFirst()
            While oRec.EoF = False
                sItemCode = oRec.Fields.Item("Code").Value
                If oBOM.GetByKey(sItemCode) Then
                    oBOM.UserFields.Fields.Item("U_Status").Value = "C"
                    iRetVal = oBOM.Update()
                    If iRetVal <> 0 Then
                        Throw New Exception("Fehler bei Methode Update in closeBundleBillOfMaterial")
                    End If
                End If
                oRec.MoveNext()
            End While
        Catch ex As Exception
            cLog.err("Fehler beim Ermitteln der verbundenen Stücklisten. ", ex)
        Finally
            cUtil.deleteObject(oRec)
        End Try
    End Sub
My stats are:
- SAP Business One 8.8 PL 16
- SQL Server 2008 Standard Edition with SP2
- Visual Studion 2010
I hope someone has a solution for this problem. Thanks a lot.
Regards
Michael

Hi experts;
I´m getting the same error on one of my ADDONS. Did migrating the SAP B1 database to PL 18 Worked? I'm very frustrated with this error. Thanks for your hekp.

AIR application crashes at certain point in windows vista

Hi Dudes,
I am facing a problem in Window vista. It always crash when we open the window component using Adobe AIR. I am creating the Dynamic window and adding the child component as window.rawChildren.addChild(object) like this.. we made the setup , it is running perfect in all OS except Windows vista 32/64 bit.
When we work with our AIR application in conjunction with our own h/w product(Tablet Driver).[without connection of Tablet slate with PC it works fine but with it not].
S/w Details:- AIR Installer above 2 and SDK above 2.
OS- Win-Vista 32/64 bit.
AIR application crashes at certain point and shows the error like:-
Problem signature:
Problem Event Name:                        APPCRASH
Application Name:                             GTMP.exe
Application Version:                           0.0.0.0
Application Timestamp:                     4bde2f02
Fault Module Name:                          Adobe AIR.dll
Fault Module Version:                        3.1.0.4880
Fault Module Timestamp:                  4eb760e8
Exception Code:                                  c0000005
Exception Offset:                                003ca9be
OS Version:                                          6.1.7601.2.1.0.768.3
Locale ID:                                             2057
Additional Information 1:                  0a9e
Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
Additional Information 3:                  0a9e
Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I found one more error in debugging mode..the Alert message is
Microsoft Visual C++ Runtime Library
R6025 -
pure virtual function Call.
As per my view it is about some .dll and .CPL file makes some issues with AIR Frameworks is it? !!!!..
Please give some ideas to resolve it.
by
Beerahamedkhan

Could you try this against the released 3.2 version of AIR and our 3.3 beta to see if it still occurs? If so, please open a new bug report on this over at bugbase.adobe.com? Include any sample code or application to help us easily reproduce the problem. If you'd like to keep your code private, please feel free to send it to me directly at [email protected] In addition, if you can give us a .dmp of this crash it could be very helpful.
Please post back with the URL so that others affected can add their comments and votes.

Application Crash: BEX AcroRd32.exe

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