Application crashes after printing

Question

Sorry if this is the wrong forum, but we are a K-8 school district just beginning to Manage the network using AD/OD. Ever since we've begun this process, Word documents have crashed immediately after printing. Printing is not managed, but seems to have been adversely affected by us starting this process. Any help you can give would be much appreciated.

Answer 1

Sonal2890, thanks for your inquiry and I will try to provide as much information as possible.
1. What happens if inspite of using 'Print on both sides', you check Duplex setting from Properties dialog (As you do previously)?
      The Adobe Reader X Shuts down and is unable to print and displays a message stating it has incurred a problem. Please note, we are running IE7.
2. What happens if you print with any other application (Word/notepad)
     The documents print fine. IT is only when you print this particular document which is enabled in protected mode and double sided. Have tried the patch and the resolution of unticking the duplex methodology and the issue still persists.
     Crash Logs have already been submitted already. Have added the SEnd Error Report that was provided when the error occurs. The PDF stopped printing after page 6 of a 236 page document and provided the error above.