Application Error: "Shop not found"
Hello Experts,
Hopefully someone can help with this strange error that is being returned.
When attempting to login to our Webshop, a limited numbers customers have reported receiving the following error:
"An application error occurred
A serious system error has occurred
Shop not found
Contact the administrator"
The error logs provide the following detail:
"Error Panic /Applications/UserInterface com.sap.isa.isacore.action.b2b.StartApplicationAction"
For the vast majority of users, no such error is returned. Interestingly, it seems the error is linked to certain devices used as users who have received this error confirm that it is not present when attempting to login on another device.
Any idea's on where I should be looking to find the source of the issue?
Thanks in advance.
Any further ideas as to where I could be looking?
Here is the log extract:
[EXCEPTION]
com.sap.isa.core.PanicException: shop.notFound
at com.sap.isa.isacore.action.StartApplicationAction.doStartApplication(StartApplicationAction.java:80)
at com.sap.isa.isacore.action.StartApplicationBaseAction.ecomPerform(StartApplicationBaseAction.java:112)
at com.sap.isa.isacore.action.EComBaseAction.doPerform(EComBaseAction.java:353)
at com.sap.isa.core.BaseAction.execute(BaseAction.java:211)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at com.sap.isa.core.RequestProcessor.processActionPerform(RequestProcessor.java:674)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:391)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at com.sap.isa.core.ActionServlet.process(ActionServlet.java:243)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)
at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)
at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
at com.sap.isa.core.RequestProcessor.processForwardConfig(RequestProcessor.java:267)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
at com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:391)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at com.sap.isa.core.ActionServlet.process(ActionServlet.java:243)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:117)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:62)
at com.tealeaf.capture.LiteFilter.doFilter(LiteFilter.java:98)
at com.sap.isa.isacore.TealeafFilter.doFilter(TealeafFilter.java:61)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:58)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:384)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(AccessController.java:219)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)
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