Application error when running reader v.10

after ignoring many requests to upgrade to version 10, i finally downloaded and installed the upgrade.  when running i get this:
i tried uninstalling and installing using a variety of combinations including installing as admin, running in admin, running under compatabiloity mode (winXP3).  when i do the winxp3 mode, i do get the program coming up and sometimes can see the pdf file, but then get the error popping up anyways.  i also stopped all virus protection.  i also can not install older version now.  in IE, for install of version 8 or 9, i get the get+ (something like this) error.

Dear SunBea. I am pretty sure that you do not need to install any kind of firewall software as Mac computers have been relatively safe from viruses and infections. There have been a few cases recently, but nothing too major. It is up to you, because you can if you want. But you dont have to.

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    Mike
    ====================
    Mike Baker
    Adobe Community Expert
    mike-baker at cox dot net
    "webacity" <[email protected]> wrote in
    message
    news:gfuorj$ebe$[email protected]..
    > Hi
    >
    > One of our users has reported to a error when running an
    authorware
    > session in
    > Vista:
    >
    > "I get the message when trying to open the session...
    >
    > It says:
    >
    > Authorware runtime does not work anymore.."
    >
    > Any ideas why this user is getting this problem?
    >
    > thanks
    > Jon
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