Application Error while generating printed documentation

I have Rh 10 installed in my 64-bit machine with Windows 7 OS.
The problem is when I click Printed Documentation and click Next in the Printed Documentation screen, Rh crashes.
Without clicking Next, if I click Save & Generate, pdf is generated with missing topics.
When I check the event log, I see Application Error. What exactly is causing this crash? Please help.

Which version of Word do you have installed and is it the 32 or 64 bit version?
The latter will not play nicely and even Microsoft recommend the 32 bit version for compatability with other apps.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

Application error while generating PDF form

Hello there,
I am getting the message "Application error while generating PDF form" and when you hover it has additional information Message Class HREIC_APPL - Message number 258.
I get this upon doing the following steps:
1. Enter SAP R3, enter HREIC on the transaction code input.
2. Enter EIC, Activity Search. Searched for an Activity, selected it and click the "PRINT" button.
3. After clicking the PRINT button, I get the error message "Application error while generating PDF form".
Installed this on development box, did the same configuration in test system, but still I get this error. ADS Configuration is working fine and configured fine.
Is there anything else that is needed to be checked? like Ports, Firewalls, etc?
Thanks a lot.

Be sure that the RFC name is "ADS" and not anything else.
Thanks.

Visual C++ runtime library error when generating printed documentation from RH9

I just upgraded a project from RH 7 to RH 9. I tried generating printed documentation in Word from it, but as soon as the Printed Documentation dialog opened, a Visual C++ Runtime Library error displayed. RoboHelp stopped working and I had to restart.
I tried using one of the sample projects -- same thing happened.
I then created a brand-new project. This time, opening the Printed Documentation dialog worked. I selected "Generate Word Doc" and the .docx extension, since I have Word 2010, and tried to generate printed documentation. However, the following message then displayed: Cannot find Microsoft Word installed on your system.
So I have two questions:
- How can I avoid crashing RoboHelp when generating printed documentation?
- How can I ensure that RoboHelp finds the Word 2010 installation on my system?
Thanks for any help!
OK, just played around a bit more and I was able to help myself on the first question:
- I created a new Printed Documentation Layout in the Single Source Layouts pane, and from there I was able to generate .pdf files, without encountering the Visual C++ runtime error.
- But the "Cannot find Microsoft Word installed on your system." msg still pops up when I try to generate .docx files. (When I generate .doc files, they have no content.)
Message was edited by: mizotto

First the fact that the problem is with old layouts suggest they were using an old template.
The PDF creation relies on a Word document being created in the background. The fact that you cannot generate a good doc or docx makes it odd that you get a PDF. The PDF is OK I take it?
I'm wondering if you have not applied the 901 patch and are running Word 2010 64 bit?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Error while generating printed documentatin in RH 7

Dear Sir,
while generatig Printed Documentation, the following message
appear:-
"Microsoft Word seems to not be responding , would you like
to continue waiting for a response?"
then "The Macros in this project are disabled, please refer
to online help"
then "VBA Macro version register is incorrect , please re
install printed documentation"
thanks.

It's probably as simple as change the Word security settings
to Medium.
If not, take a look at Print Issues on my site.

Getting error while generating Forms5.0

Dear all,
I m getting an application error while
generating/compiling an .fmb file. And
it is coming out of the form builder.
Is it possible generate an .fmb file
from dos prompt. If so, how do i do that.
If anybody have solution for this, pls let
me know ASAP.
Regds,
Rajesh

Wrong forum..
Post in JDeveloper Forum

"Error while generating pdf" error come when clicking on "Print Version "

Hello ,
When we execute Query in the Portal there is a 'Print version' button.
When you select it, it opens up print dialog and click OK
It is supposed to send 'pdf' stream to Web browser client on end user but it is not able to generate the pdf .
getting ' Error while generating pdf '
I am working on BI 7.0 .
The same is running fine in the Q Environment .But in Production we are getting this error .
Thanks ,
Rahul

Hi,
I think this is an ADS error. This is a reason why pdf's are not working. We had the same issue.
You can check your installation:
Usage of SAP NetWeaver BI Diagnostics & Support Desk Tool
SAP Note Number: [937697|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes/sdn_oss_bw_bex/~form/handler%7b5f4150503d3030323030363832353030303030303031393732265f4556454e543d444953504c4159265f4e4e554d3d393337363937%7d]
Exceptions: Prerequisites for messages in the area BI Java
SAP Note Number: [1224043 |https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes/sdn_oss_bw_bex/~form/handler%7b5f4150503d3030323030363832353030303030303031393732265f4556454e543d444953504c4159265f4e4e554d3d31323234303433%7d]
Solution in our case was to update the SAPADS package to 7.00 17.1
Regards
Andreas

Viewing an Analysis Application in BI Launch Pad : "Error while generating Web Item"

Dear all,
I'm testing an Analysis Application containing an SDK Extension.
It works fine when I execute the application locally.
However, when I execute it on the BI Platform, this error message comes up : Error while generating Web Item
I do have installed the Extension on the Platform :
The Adaptive Processing Server running the Analysis Application Service has been restarted.
Thanks for your help
Hans

Hi Hans,
We are also facing the same issue, were you able to resolve this issue by any chance, if yes please share the solution.
Regards.
SJ

Error while generating PDF - in Bex Web

Hi Experts,
I am currently having the issue that I receive the error "Error while generating PDF" when using the "Print Version" functionality. This problem only occurrs for the Bex Web Query. I know that the ADS service is configured correctly- The webservice test is successful and other applications (Guided Procedures, MSS) also use it successfully.
Please see below the excerpt from the default trace:
A message was generated:
ERROR
Error while generating PDF
com.sap.ip.bi.webapplications.pageexport.PageExportRenderingRootNode PageExportRenderingRootNode_0001
Message: 28
Stack trace: java.lang.ArrayIndexOutOfBoundsException: 28
at com.sap.ip.bi.export.xfa.impl.SizeCalculator.getColumnSizes(SizeCalculator.java:178)
at com.sap.ip.bi.export.impl.ExportController.setSizes(ExportController.java:220)
at com.sap.ip.bi.export.impl.ExportController.calculateAndSetSizes(ExportController.java:611)
at com.sap.ip.bi.export.impl.ExportController.doExportPrep(ExportController.java:408)
at com.sap.ip.bi.export.impl.ExportController.convert(ExportController.java:336)
at com.sap.ip.bi.export.controller.ExportResult.createExport(ExportResult.java:58)
at com.sap.ip.bi.webapplications.pageexport.PageExportRenderingRootNode.createPDF(PageExportRenderingRootNode.java:453)
at com.sap.ip.bi.webapplications.pageexport.PageExportRenderingRootNode.doExport(PageExportRenderingRootNode.java:105)
at com.sap.ip.bi.webapplications.pageexport.PageExportRenderingRootNode.processRendering(PageExportRenderingRootNode.java:252)
at com.sap.ip.bi.webapplications.runtime.impl.Page.buildRenderingTree(Page.java:3809)
at com.sap.ip.bi.webapplications.runtime.impl.Page.processRenderingRootNode(Page.java:3867)
at com.sap.ip.bi.webapplications.runtime.impl.Page.processRendering(Page.java:3510)
at com.sap.ip.bi.webapplications.runtime.impl.Page.doProcessRequest(Page.java:3470)
at com.sap.ip.bi.webapplications.runtime.impl.Page.processRequest(Page.java:2489)
at com.sap.ip.bi.webapplications.runtime.controller.impl.Controller.doProcessRequest(Controller.java:892)
at com.sap.ip.bi.webapplications.runtime.controller.impl.Controller.processRequest(Controller.java:813)
at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService.handleRequest(BIRuntimeService.java:456)
at com.sap.ip.bi.webapplications.runtime.jsp.portal.components.LauncherComponent.doContent(LauncherComponent.java:21)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522)
at java.security.AccessController.doPrivileged(Native Method)
at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365)
at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944)
at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266)
at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
If you have any idea or clue it would be greatly appreciated.
Thanks in advance for every support,
Jan

Hi Jan,
Most possible causes for encountering this issue are:
Possible cause:
- The ADS is installed on a plattform, that is currently not supported by SAP for ADS. Please check the avaliablity at: Product Availability Matrix
- Mixing of different Netweaver releases (NW04 and NW04s) -> This is unfortunatelly not possibble the J2EE engine release has to match with the ABAP stack release in order connect them properly.
- The ADS SP level does not match the J2EE engine SP level. -> Please update the software components to have the same support package level.
Hope this helps!!
Regards,
Arafat

RoboHelp 10: Problems generating Printed Documentation

Environment
Windows 7 Enterprise, Service Pack 1, 64-bit operating system
Office Professional Plus 2010 Versions 14.0.7106.5001 (64-bit)
RoboHelp 10: 10.0.0.287
Visual Studio 2010 Professional. I open RoboHelp from within Source Control (have been doing it for two years).
Problem
Sometime after moving to RoboHelp 10, and even after successfully generating Printed Documentation output, I encountered a major problem generating Printed Documentation from RoboHelp: “Internal error encountered. Failed to generated Printed Documentation”. The error occurred when I tried to generate Printed Doc using my default TOC, which looks something like this:
Topic A
Topic B
Book 1
Book 2
Book 3
Topic C
Topic D
Based on an old Peter Grainge reply to someone about a similar problem, I removed all but the first topic from the Chapter Layout pane and generated the Help. Everything was fine until I got to the topics after Book 3. At that point everything started to fail again. When I removed Topics C, D, etc. from the Chapter Layout pane, the output was built successfully.
I tried moving Topics C, D, etc. to the top of the Chapter Layout pane, and got the same error. I tried creating a new folder and put Topics C, D, etc. into that folder. Failure after failure.
As an experiment, I removed all the Topics C, D, etc from the Chapter Layout pane, but then added them to the Print Document Section Layout pane (not where I want them). The Printed Documentation built successfully.
During attempts to build with Topics C, D, etc. in the Chapter Layout pane, I kept getting a Word error: Word is trying to recover your information. After that there was always a failure.
Selecting PDF as the output did not work when the Topic C, D, etc. files were at the bottom of the Chapter Layout pane.
I create a new TOC and a new Printed Documentation SSL. Failed to generate.
As a matter of reference, I've been generating Printed Documentation from the same TOC for more than a year and so cannot figure out what has changed in RoboHelp or Word to cause this grief .
Has anyone experienced anything like this?
Carol

Dear Peter,
Thanks for following up. Last Friday I finished extensive testing on my own and working with RoboHelp Support. Here's what I sent to Support this morning.
If after reading this screed, you think it worthwhile for me to get a copy from Source Control for you to look at, I will do so. Thanks for offering to look at it.
Environment
Windows 7 Enterprise Service Pack 1, 8.00 GB RAM, 64-bit OS
Microsoft Office Professional Plus 2010 Version 14.0.7106.5003 64-bit--Note: We repaired my current version of Word, in case that was the problem, but did not reinstall Office--we do not think that the Word version is the problem because we generated successfully with other TOCs and when generating individual documents.
RoboHelp 10.0.1.292. Upgraded from RoboHelp 9 in May 2013. Replaced hard drive in September 2013 and reinstalled RoboHelp.
Visual Studio 2010 Professional 10.0.40219.1 SP1Rel (I open the project from Source Control and check files out to a folder on my desktop.)
Issue
Printed Documentation failed multiple times with the default Table of Contents, which contains all the topics in the project. TOC specs are as follows:
Properties: .docx, desktop location, no conditions, embedded images, “Generate a single document”, “Retain hyperlinks”.
330 files, 12 top-level books, 15 second-level books, 7 third-level books, 6 fourth-level books, and 8 fifth-level books
Results
Generation to Printed Documentation does NOT fail for other, module-specific TOCs, nor to WebHelp Pro SSLs for the same sets of topics. In addition, and perhaps more important, generation to Printed Documentation does NOT fail with “Generate Individual Documents” selected, or when there are approximately fewer than 259 files in the TOC.
Did not fail consistently based on any particular topic.
Did not fail consistently based on location of any particular topic in the TOC.
Failed when I created new TOCs based on ‘working’ TOCs. For example, copied a module-specific TOC and then added topics to it from the default (superset) TOC. I did this in case the original default TOC was corrupted.
Failed when I create a new TOC with the same folder/file structure from scratch.
Failed when I created a new TOC with a flat file structure from scratch.
Failed when I retrieved an older TOC from the last release of the product.
Failed when I created new SSLs each time. I did this in case the SSLs had got corrupted.
Failed when I did not open the project from Source Control (removed project from Source Control and worked locally).
Began to see failure when there were more than about 258-263 files in the TOC. For example, successfully generated Printed Documentation with 262 files in the TOC. Added one topic and the generation failed. Removed that topic and added several others, one at a time. Consistently failed. To test this, I created a TOC with all the files in a flat structure, generated a report for the TOC, printed it, and counted the number of files. I then began deleting files and regenerating the Printed Document to try to identify the number of files in the TOC when the generation failed. Successfully generated up to about 258 files and then it began failing. (Occasional successes at 260 and 261, but that may be because I didn’t always consistently remove the Glossary and Index from the Chapter Layout pane.)
Other Comments
(I know that we should generally post non-RH issues to other forums, but in this case I wanted to include all potentially related issues in this posting.)
The first time you generate any type of output, the “Critical error of Source Control Provider. Please restart IDE.” Message appears. This message appears behind RoboHelp. As a result, if the RoboHelp window is maximized, you think that RoboHelp is hung. Forcing a close of RoboHelp leaves the partially generated Word document in an unstable state. When you re-open RoboHelp and try to generate the output again, RoboHelp says that the output is in use. Unfortunately, there is no way to ‘free’ the Word document and you have to restart the computer. In addition, when the dialog box is hidden, even using Alt+Tab to find the dialog box is complicated because you can’t grab it and click OK until RoboHelp completes its processing. The workaround is to reduce the size of the application window so that you can see the dialog box and try to quickly grab it and click OK. That said, as soon as processing is complete you can grab the dialog box and click OK; at that point RoboHelp displays its own error message about the success or failure of the output generation. It is not clear whether the RoboHelp API or Source Control puts up this error message, but it’s definitely a problem until you happen upon the workaround.
RoboHelp does not check SSLs even when I right-click the SSL in the Single Source Layouts pane, click Check In, select the XML and SSL files, and leave “Keep checked out” deselected. The red check mark remains next to the SSL name. In addition, even when I Check In All files before closing the project, the next time I open the project RoboHelp displays a series of Check In dialog boxes requiring me to check them in again.
When RoboHelp hangs during a Printed Documentation failure and the Version Control setting is to check in all files when closing a project (which I’ve now deselected to avoid this problem), Ctrl+Alt+Del indicates that you cannot shut down the program because RoboHelp is waiting for a response. Yes, RoboHelp was waiting for me to check in some files (because of the Version Control setting), but hid the Check In Source Files dialog box behind the application. This usually left a Word document in limbo, forcing me to restart the computer.
At one point RoboHelp stopped saving changes to an SSL after I made changes and clicked Save and Generate. Each time I reopened the SSL, I had to select .docx, etc. all over again.
Carol

Error while generating JAR using adadmin

Hi all,
EBS Version: R12.1.1
I am in the middle of migrating the EBS from windows 2003-32bit to Linux 5-64Bit.
I am getting the below error while generating the JAR files using adadmin.
Error generated in adadmin
Signing product JAR files in JAVA_TOP -
/u01/appltest/TEST/apps/apps_st/comn/java/classes
   using entity TEST_vm1213l and certificate 1.
Successfully created javaVersionFile.
Generating product JAR files in JAVA_TOP -
/u01/appltest/TEST/apps/apps_st/comn/java/classes with command:
adjava -mx512m -nojit oracle.apps.ad.jri.adjmx @/u01/appltest/TEST/apps/apps_st/appl/admin/TEST/out/genjars.cmd
Failed to generate product JAR files in JAVA_TOP -
   /u01/appltest/TEST/apps/apps_st/comn/java/classes.
adogjf() Unable to generate jar files under JAVA_TOP
Backing up restart files, if any......Done.
You should check the file
/u01/appltest/TEST/apps/apps_st/appl/admin/TEST/log/gen_jar.log
for errors.
Entries from gen_jar.log
Reading language information from applUS.txt ...
Temporarily resetting CLASSPATH to:
"/u01/appltest/TEST/apps/apps_st/appl/ad/12.0.0/java/adjava.zip:/u01/appltest/TEST/apps/tech_st/10.1.3/appsutil/jdk/lib/dt.jar:/u01/appltest/TEST/apps/tech_st/10.1.3/appsutil/jdk/lib/tools.jar:/u01/appltest/TEST/apps/tech_st/10.1.3/appsutil/jdk/jre/lib/rt.jar:/u01/appltest/TEST/apps/apps_st/comn/java/lib/appsborg.zip:/u01/appltest/TEST/apps/tech_st/10.1.2/forms/java:/u01/appltest/TEST/apps/tech_st/10.1.2/forms/java/frmall.jar:/u01/appltest/TEST/apps/tech_st/10.1.2/jlib/ewt3.jar:/u01/appltest/TEST/apps/tech_st/10.1.2/j2ee/OC4J_BI_Forms/applications/formsapp/formsweb/WEB-INF/lib/frmsrv.jar:/u01/appltest/TEST/apps/apps_st/comn/java/classes"
Calling /u01/appltest/TEST/apps/tech_st/10.1.3/appsutil/jdk/jre/bin/java ...
The JDK version is 1.6.0_10
Validating the files/directories specified for -areas option
ERROR: File/directory 61A9A14779A1A8 does not exist
ERROR: File/directory -keyPass does not exist
ERROR: File/directory AA65D2F9B26DDBABEF33 does not exist
ERROR: File/directory -storePass does not exist
ERROR: File/directory -keysEncrypted does not exist
Validating the files/directories specified for -outputSpec option
Validating the directory specified for -lstDir option
Error(s) have occurred; exiting with status 1
Failed to generate product JAR files in JAVA_TOP -
   /u01/appltest/TEST/apps/apps_st/comn/java/classes.
Kindly provide some inputs to troubleshoot further.
If you need further details, kindly let me know.
Regards,
Krish.

Hi all,
I have applied the consolidated JRI fixes - patch 17191279 .
Then, when generating Jar, received keypass is tampered error.
re-generated the key using $ adjkey -initialize.
Now, its working fine.
Regards,
Krish.

Error while generating PDF ( BEx Web Analyzer )

Hi,
Is there any limit to the number of pages we can print using ADS? We always get
" Error while generating PDF" Error when we try to print reports with more than 500 lines.
Thanks
Niveda

Great. It worked.
Points assigned.
Niveda

Error while generating HTML

Hi,
I have a design studio application I want to share publicly on BI Launch Pad for my company. The dashboard/application made in design studio works fine locally and on BI Platform public folder (through my login credentials).
However, when other people from the company try to view this DS application, it throws "Error while generating HTML"
The root cause is:
The initial exception which caused the request to fail was:
Index: 0, Size: 0
Any clue why such a thing might be happening?

What version of BI4x/patch?
Looks like this error has been shown before on older versions of the BI Platform - see Error HTML in Mobile BI App, not in local (version 1.4)

Error while generating PDF in portal but not in WAD

Hi,
When I execute the command to export to pdf, I have a screen to fill settings of my pdf, then I valid my choice and I have this message : "Error while generating PDF" in my portal.
However, when I want to execute on Web Application Designer and click on my command "export to pdf", I have a same screen and I can open or save my document.
Is someone have an idea : why it is possible to generate my pdf on WAD but not in my portal ??
Any information is much appreciated !
Thanks in advance
V.K.

Hi Pradnya,
Thanks for your answer. However it is for an old version of SAP NetWeaver..
I work with SAP BI 7.0 version.
Regards,
V.K.

Error while generating PDF BI 7 Report Designer

Hi,
I am getting this error Error while generating PDF when i tried print version on report designer,
I tried to find information on this error but there was no information regarding this , so posted here.
Please let me know if you have any suggestions.
Thanks,
Kumar

We have restated the java server and now the issue solved.
Kumar

Error while generating pdf in BI

Hi,
When i'm printing a report through my Bex Analysis ,i come with an error saying that error while generating the pdf .plz help me
java.lang.exception:incorect content type found "text/html"

Try checking the config document <a href="http://help.sap.com/saphelp_nw04s/helpdata/en/37/504b8cbc2848a494facfdc09a359b1/frameset.htm"> here</a> and see if that doesn't help you.
Cheers,
Andrew

Application Error while generating printed documentation

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