Application Errors when running iTunes in Windows 7

Question

I am getting the following Errors in Windows when running iTunes 9. Seems to only occur when I want to view anything in the iTunes store or when listening to any music in my library that was purchased from the store.
- I have removed and reinstalled the product.
- I have been successful in replicating this issue on 2 other Windows 7 and Vista machines.
- I am running the Windows 7 Pro RTM 32bit (not the RC or Beta) and Vista Business SP2. All 3 machines worked fine before the upgrade to iTunes 9.
Log Name: Application
Source: Application Error
Date: 9/16/2009 8:41:38 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXXXXXXXXXX
Description:
Faulting application name: iTunes.exe, version: 9.0.0.70, time stamp: 0x4aa72598
Faulting module name: iTunes.dll, version: 9.0.0.70, time stamp: 0x4aa7257d
Exception code: 0xc0000005
Fault offset: 0x0083d68a
Faulting process id: 0x1028
Faulting application start time: 0x01ca36caf8f662ba
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Program Files\iTunes\iTunes.dll
Report Id: 46722d5c-a2be-11de-8f42-00241dd1c2d2
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-09-16T12:41:38.000000000Z" />
<EventRecordID>2098</EventRecordID>
<Channel>Application</Channel>
<Computer>DTKB</Computer>
<Security />
</System>
<EventData>
<Data>iTunes.exe</Data>
<Data>9.0.0.70</Data>
<Data>4aa72598</Data>
<Data>iTunes.dll</Data>
<Data>9.0.0.70</Data>
<Data>4aa7257d</Data>
<Data>c0000005</Data>
<Data>0083d68a</Data>
<Data>1028</Data>
<Data>01ca36caf8f662ba</Data>
<Data>C:\Program Files\iTunes\iTunes.exe</Data>
<Data>C:\Program Files\iTunes\iTunes.dll</Data>
<Data>46722d5c-a2be-11de-8f42-00241dd1c2d2</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 9/16/2009 8:41:40 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DTKB
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 9.0.0.70
P3: 4aa72598
P4: iTunes.dll
P5: 9.0.0.70
P6: 4aa7257d
P7: c0000005
P8: 0083d68a
P9:
P10:
Attached files:
C:\Users\KB\AppData\Local\Temp\WER5F4F.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\KB\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrashiTunes.exe_b6d47595155ab54de22d60b9eed093f37f18d02a109365c5
Analysis symbol:
Rechecking for solution: 0
Report Id: 46722d5c-a2be-11de-8f42-00241dd1c2d2
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-09-16T12:41:40.000000000Z" />
<EventRecordID>2099</EventRecordID>
<Channel>Application</Channel>
<Computer>DTKB</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>iTunes.exe</Data>
<Data>9.0.0.70</Data>
<Data>4aa72598</Data>
<Data>iTunes.dll</Data>
<Data>9.0.0.70</Data>
<Data>4aa7257d</Data>
<Data>c0000005</Data>
<Data>0083d68a</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\KB\AppData\Local\Temp\WER5F4F.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\KB\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrashiTunes.exe_b6d47595155ab54de22d60b9eed093f37f18d02a109365c5</Data>
<Data>
</Data>
<Data>0</Data>
<Data>46722d5c-a2be-11de-8f42-00241dd1c2d2</Data>
<Data>1</Data>
</EventData>
</Event>
--------------------------------------------------------------

Answer 1

Hummmmmm,
I had similar problem today with a laptop with Itunes / Vista
The issue occured when it was connected to the internet. Error message is related to Itunes.dll in the event viewer, and Itunes crashed.
I fixed it by checking the internet options / connection. Just make sure to have unchuck all proxy related option if you are directly connected to the internet.
Tell me if it fixed the issue.
Itunes crashed because it tried to use a proxy setting that was configured but not set to any adress (there was a blank line).