Application Explorer won't start unless logged into workstat

Since upgrading all our XP workstations to Zenworks Desktop Management Agent to 7.0.173.90519 (Zenworks7 Sp1R4) some computer's Application Explorer is failing to start properly.
The Application Explorer system tray icon is defective, it does not respond to anything and no application folders are loaded. However it does work ok if you use Workstation Only first then log into Edirectory afterwards
I have tried reinstalling the Desktop Management client, Novell Client, re-registering the workstation and clearing the NAL Cache. The only thing that fixes it is reloading Windows

If you are able to open an SR, I would recommend doing so.
What happens if you set "Application Explorer" so that is does NOT load
automatically.
Login Normally.
Then load "Application Explorer" manually.
If that helps, how are you loading "Application Explorer".
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
"Patrick Farrell" <[email protected]> wrote in message
news:YvXFm.357$[email protected]..
> neil france wrote:
>> Since upgrading all our XP workstations to Zenworks Desktop Management
>> Agent to 7.0.173.90519 (Zenworks7 Sp1R4) some computer's Application
>> Explorer is failing to start properly.
>>
>> The Application Explorer system tray icon is defective, it does not
>> respond to anything and no application folders are loaded. However it
>> does work ok if you use Workstation Only first then log into Edirectory
>> afterwards
>>
>> I have tried reinstalling the Desktop Management client, Novell Client,
>> re-registering the workstation and clearing the NAL Cache. The only
>> thing that fixes it is reloading Windows
>>
>>
> Sounds like you're having the same issue that I am having. See the
> thread "ZFD agent hangs after splash screen". Please post there so that
> Jared can get info from you as well to determine if it's the same issue.
>
>

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Craig Wilson - MCNE, MCSE, CCNA
Novell Support Forums Volunteer Sysop
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
"Steven Bellamy" <[email protected]> wrote in message
news:0F6fj.15128$[email protected]..
> Hi,
>
> Recently a few users have complained that their application icons are not
> appearing on their desktop.
> After a brief investigation, it appears that the Application Explorer is
> not starting correctly (I.e. The icon does not appear next to the time)
> All the Zen services have started and are running in the services control
> panel.
> The following services are running in task manager:
> NALAGENT
> NALNTSRV
> NALRSTRT
> NALWIN
> WM
> XTAGENT
> ZENREM32
> (I may have missed a few)
>
> I've uninstalled and re-installed the ZDM Agent but that doesn't work.
>
> Any idea as to why the Application explorer will not start?
>
> We're running ZDM 6.5 Sp2 IR1 on a Netware 6.0 Sp5 server and client
> version 6.5.20.13
>
> Thanks

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Last edited by gh02t (2013-06-17 02:32:51)

Application Explorer won't start unless logged into workstat

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