Application frame not working plus other issues Illustrator CC Mac

Running Illustrator CC on a Mac. I'm missing the maximize, minimize, and close buttons in the top left corner. I have an "Ai" symbol in the top left, which I thought was only on the PC version? All my tools disappear when I turn on application frame. I deleted the preferences file, no luck. When I hold down command shift option during startup of Illustrator it says "error loading plugins"....Please help!

I am having this same issue. Should I just uninstall and reinstall? Or do they need to give me special instructions?

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