Application freezes when I try to record

I'm trying to make a training tutorial with Captivate 3 for a
new version of our software. The program was done in Power Builder
10.5, and it freezes every time I try to record. Any ideas?
BTW, I'm a dietitian, not a developer. I convinced our IS
dept to purchase an upgrade to v3 so I could make these tutorials.
The powers that be chose not to buy any service plans since I'm the
only one using this and I had no problems with earlier versions of
Captivate and RoboDemo, and our software. Please advise if I need
to request more help. I suppose I can convince our unit to spring
for some help.....
Thanks for any info.

Hi Judy,
Sorry no one has replied before now. I know nothing about
Power Builder, other than it is a RAD (Rapid Application
Development) tool now owned by Sybase - and that's it. Let's see
... looking ...
Just did a search for PowerBuilder and it seems this problem
is not a new one, but not widespread, either. One solution that has
been said to have worked was to open the PowerBuilder application
on a different workstation, and access it with Captivate through a
desktop screen-sharing program. Mark Fletcher (Community Expert)
suggested "Real VNC" in one thread, and it was said to work a
treat. But the idea is to use any desktop-sharing application so
that the PowerBuilder software and Captivate are separated from the
same OS.
This might not make sense to you, Judy, but if you take it to
your IT guru, it should make sense to him or her. Let us know how
it works out for you ... and best of luck.
Larry

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    7:13.993 17200 17208 V DeviceStorageMonitorService: Threshold Percentage=10
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    7:13.993 17200 17208 I DeviceStorageMonitorService: Posting Message again
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    What is your operating system?  If Windows, see http://forums.adobe.com/thread/945765

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