Application icons have been deleted, but applications are still installed on phone

Hello~
The majority of my application icons have disappeared from my BB's main home screen, and I can't seem to access the applications themselves, even though they are still apparently installed on the phone. I can't dial any number on my home screen, so if I haven't got a number that I need to dial, im either screwed or have to go into messages, write a new message of the number and then say that I want to call it....long!
I turned my phone on silent last night and haven't been able to turn it onto loud as the little volume icon at the top (and from the main screen) has also gone, so I don't know if anyone is calling or not until I check my phone later! My camera doesn't even work when I press the button at the side...it's such a nightmare
The phone froze today while I was at an event so I left it to see what it would do and it remained frozen, so I did a battery pull and it seemed to be fine but then it froze again not long after so I turned it off  and turned it back on again and this took me to a white screen, and then a red screen with the vodafone (my network provider) logo in the middle. The phone then turned itself off by itself, so I turned it back on, and again, the red screen. If I want to get my main screen showing properly, I have to hold down the power button until it sayd "phone shutting down, press any key to abort" and I have to press any button, then do this a couple of times and then the phone decides to show me the main screen... I spoke to my network provider and they said I should send it off...I probably will, but want to know if anyone else has had the same or a similar problem?
Sorry for the essay of a message!

Hello hibkoko and welcome to the BlackBerry Support Community Forums.
It sounds like you may need to reload your device software.
Be sure to back up your device prior to the reload as all data will be wiped clean.
KB11320 will show you how to do this reload.
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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