Application install damaged. Reinstall won't accept serial number. How can I reinstall?
I purchased Acrobat Pro 6 for Mac in 2004 and over the years, upgraded to 11.0, which I've used successfully until this morning. When I tried to open the app, I got a message saying it was damaged and needs to be reinstalled. I have not changed computers or OS since last week when it was working fine.
To correct the problem, I downloaded the program from the Adobe web site, but it won't accept my serial number to complete installation.
The options depend on your type of query, something which seems designed to frustrate. Adobe support do not answer "how to" (though they should help with troubleshooting, sure). Adobe must know that most people just click wildly rather than spending hours agonising over exactly the right description, and even if they did, the categories are poor.
Go for a more accurate description: Downloading installing, setting up; serial numbers and redemption codes ; still need help
This link might work Contact Customer Care
Similar Messages
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Had CS4 on Power PC Mac (Non Intel) along with prior Photoshop versions. Now I have new iMac and trying to install CS6 but it won't accept my original serial number (Starts with PSW401, etc.).
I know what you are saying. I had purchased the CS5.5 upgrade, and a week later got the CS6 upgrade. I did this back in 2012. I had a old Mac Power PC which does not allow you to install CS5.5 or CS6 because it was not an intel processor. So even though I had the upgrades I never installed them. I waited until my old MAC died which it did this past weekend. And now that I have a new iMac I tried to install the new software. All of my past upgrades referenced my original Photoshop that was still resident on my old Mac. But since the install no longer has that reference because of the new computer, it will not accept any of my past serial numbers that it needs for the install.
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Hi, I want to re install my cs5 in my computer but a did´t found my serial number, how can I recover it?
if you purchased or registered with adobe, check your account - https://www.adobe.com/account.html
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My computer was refreshed and the technician did not deactive the CS3 license first and the drive has been wiped. I have my serial number, how can I get it activated?
Hi pipper88,
You can reinstall CS3 and enter the serial number to activate the software.
Regards,
Rave -
I purchased and own photoshop elements 11 and have a serial number how can I download it provide me with steps
PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 11: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l -
i'm trying to open the photoshop and it's asking for a serial number how can i gent a serial number for photoshop, i buy the photoshop here
What version of Photoshop are you using?
Did you purchase it outright, or do you have a subscription?
Gene -
I lost my iPad and I dint have its serial number, how can I get its serial number
Please advice me on how to get my lost iPad, I don't have its serial number, how can I get the serial. Number please
If the iPad was running iOS 7, the thief will not ever be able to use it.
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
Apple (and no one else) can not assist (with serial number or iCloud) in finding a lost or stolen iPad.
Report to police along with serial number. Change all your passwords.
These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
What to do if your iOS device is lost or stolen
http://support.apple.com/kb/HT5668
iCloud: Locate your device on a map
http://support.apple.com/kb/PH2698
iCloud: Lost Mode - Lock and Trace
http://support.apple.com/kb/PH2700
iCloud: Remotely Erase your device
http://support.apple.com/kb/PH2701
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
What NOT to do if your iPhone or iPad is lost or stolen
http://www.tomahaiku.com/what-not-to-do-if-your-iphone-or-ipad-lost-or-stolen/
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
http://support.apple.com/kb/HT4061
Cheers, Tom -
Serial number how can i get it?
My ipod was stollen the police is asking me for the serial number how can i get it?
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
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My 3rd generation ipod has been stolen i have serial number how can i track the location?
my ipod has been stolen i have the serial number how can i find the location of the ipod?
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
The SN will only help identify the iPod as yours IF it is recovered. -
Photoshop elements 13 won't accept serial number I just redeemed
photoshop elements 13 won't accept serial number
Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html -
I lost my Iphone 3GS and I have IMEI,Serial number,How can I lock it?
I lost my Iphone and I hve IMEI,serial number,how ca I lock it? thank you
As I said in my previous post:
You should NOT post 'Personal' details in the forum.
Apple Support Communities Use Agreement
2. Submissions
11. Never reveal any personal information.
Which includes IMEI and Serial Numbers ! ! -
Acrobat Pro reinstall won't accept serial number.
I have an iMac running Yosemite. I had to reinstall Adobe CS3 suite on a partition because I have some files that I need to keep the older software for, but when I open the program Acrobat Pro after the install, which went OK, it says my serial number is not valid. I also entered the serial number for the previous version of Acrobat Pro, and the serial number for CS2, but still get the same message. All the other programs opened OK and accepted the serial number, and I have reinstalled before on both Snow Leopard and Mavericks with no problem. Any thoughts on the problem would be appreciated. Thanks.
Hi rolandk43,
Are you still facing this issue.
Do you have separate serial number for Acrobat and CS3 suite?
Also attach the screen shot of your problem when you reply.
Regards,
Ajlan Huda. -
Trouble Installing - won't accept serial number
Help! I'm trying to install my ipod mini on my home computer and I can't get past the serial number part of the installation. My computer just beeps every time I press any key and nothing appears in the box.
I installed my ipod on my work computer and that worked great. Updated my home computer with service packs 3 & 4. (Home doesn't have internet.) Then tried to install ipod software and the serial number is as far as I could get.
What do I do?
How can I fix this?
Please, help!
PS: I tried a search on the install shield website and only got error messages from them saying their search is down.How can I start to write this ...? Wow, eventually, I succeeded to contact Adobe's service center.
But, ... Actually, I also considered the worst possibility and it was the worst. The staff of the
service center said politely but with flat voice, "The number is not correct at all. Perhaps, you
might get the product from wrong route, not official."
I send an e-mail to the distributor. That is all. I think my case would be nothing worth for
case studies for the others. I suppose someone can delete my messages, if necessary.
I should not write where I got the package from (at that time, I was not expected the worst
case, even though counting it). I am sorry for many things and thanks for all members.
You are very cheerful for me.
I also need to apologize to S. M. Salvaneschi about my interruption. I just want to show you
my sympathy as the one under the similar situation. I am afraid that I might failed it. -
RohoHelp 7 - Won't accept Serial Number
HI,
I've installed the trail version of RoboHelp 7.Our company
has now bought licenses for RoboHelp 7. When I enter the proper
Serial on the activation screen, the key is not accepted
(markedwith a red cross). On a machine without the trail, the
installation + serial works 100%.
What can I do?
D.Hello dmostert,
I suspect that the issue here has already been partially
identified. You need to get a successful uninstall of the trial
version product prior to attempting to install the full retail
copy. Given that you have already partially uninstalled the trial,
I would suggest the following:
1) Download the trial version again (unless you still have
the download available).
2) Reinstall the trial version. It is possible that this
install will give a setup maintenance dialog. If this is the case,
simply uninstall and then skip to #4.
3) Once the trial has successfully been reinstalled, you
should be able to uninstall from add/remove programs. If it is not
listed there, simply re-launch the trial installer and it should
give you that option.
4) Install your full retail version and enter your serial
number.
Other things to note:
* The zeros and o's thing mention above is a common reason
for this failure.
* Fdisking the MBR is not likely to help in this particular
scenario as you still have many of the registry entries and files
left over from the trial install on your system, even after
deleting robo*. I would strongly advise against doing this.
* If the above solution does not work for you, you can use
the CS3 clean script to fully remove this product. Yes, it will
work, even though its not a CS3 application. You will need to run
it at level 4 (you will need to key in 4 manually). Please note,
this should be the last used solution as it will remove *all* Adobe
applications that you have installed.
http://www.adobe.com/go/kb402767
I hope this helps.
Thanks,
Bobby W
Adobe Customer Care -
CS4 Web Premium Acrobat won't accept serial number
Acrobat 9 keeps asking for a serial number and doesn't accept the CS4 serial number. I upgraded from CS3WP and all the other applications work fine. I hate to reinstall again because that means reinstalling CS3 and CS4... any ideas?
MBP 15" (late 2007) 2.6Ghz, 4GB RAM running 10.5.5Bob - it seems that Adobe support don't provide much help either. After taking about half an hour to grasp the situation, the support rep I spoke to suggested wiping CS4, running the clean script, running Windows Installer Cleanup, and then reinstalling everything - a good eight hours work when we have better things to do.
The best method is to uninstall Acrobat using its own .msi file: C:\Program Files\Adobe\Acrobat 9.0\Setup Files\{some-random-string}\AcroPro.msi - rick-click in Windows Explorer, select uninstall, and reboot when its done.
Then use the CS4 disks to reinstall Acrobat (it will be down towards the bottom of the component list), run another CS4 application to update the registration data (which will happen automatically if the rest od CS4 is still activated) and then Acrobat will behave itself.
However, it has to be sad that this particular registration system is very counterproductive, as can be seen by searching this forum of online. Why not just provide the Acrobat key with the software and save customers all the hassle?
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