Application install damaged. Reinstall won't accept serial number. How can I reinstall?

I purchased Acrobat Pro 6 for Mac in 2004 and over the years, upgraded to 11.0, which I've used successfully until this morning. When I tried to open the app, I got a message saying it was damaged and needs to be reinstalled. I have not changed computers or OS since last week when it was working fine.
To correct the problem, I downloaded the program from the Adobe web site, but it won't accept my serial number to complete installation.

The options depend on your type of query, something which seems designed to frustrate. Adobe support do not answer "how to" (though they should help with troubleshooting, sure). Adobe must know that most people just click wildly rather than spending hours agonising over exactly the right description, and even if they did, the categories are poor.
Go for a more accurate description: Downloading installing, setting up; serial numbers and redemption codes ; still need help
This link might work Contact Customer Care

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