Application Manager and previously installed Apps

1. My Creative Cloud Application Manager doesn't recognize that I have Photoshop installed (I had Photoshop before Creative Cloud). How can I get Cloud to recognize it?
2. Is there a way to check for updates via the Application Manager rather than from individual apps?

I've had this issue several times since the release of CS6 (on both windows 7 and windows 8, x64). It appears to be a 'not new' problem, and (I would think) must have been long ago entered into Adobe's defect/bug tracking systems. Having to reinstall applications that are already installed, activated, and updated is a real time-waster . . .time we don't have to waste. My last reset and clean reinstall of CS6 Master Collection (on a clean install of Windows) was about a month ago, and all was fine until yesterday.
Yesterday, Adobe Application Manager updated itself and now displays 'install' next to the following installed apps:
Photoshop CS6
Adobe Premiere Pro CS6 Family
Flash Professional CS6
Illustrator CS6
Flash Builder
Acrobat X Pro
Additional Adobe apps that I don't have installed are (of course) correctly reflected:
Muse
Edge Animate preview
Touch App Plugins
All other installed Adobe apps are correctly reflected.
Note that this is CS6 Master Collection, not the cloud version.
Control Panel (Programs and Features) shows the following items as installed:
Adobe Acrobat X Pro
Adobe Air
Adobe Creative Suite CS6 Master Collection
Adobe Encore CS6 Library
Adobe Help Manager
Adobe Premiere Pro CS6 Functional Content
Adobe Widget Browser
Adobe Content Viewer
I am currently running on Windows 8 x64; but, as previously stated, experienced the same behavior multiple times on Windows 7 x64.
Attention from the Develpment/Deployment/ALM teams to resolve these issues in the Adobe Application Manager would be greatly appreciated.
- Ray

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Re: Application Manager and previously installed Apps

I'm having the same issue.
I had downloaded trial versions of Photoshop CS6, Dreamweaver CS6, and Fireworks CS6. I then purchased the Creative Suite Design & Web Premium Hardcopy (CD). I uninstalled all of my Adobe programs before following the installation from the disc. However, my Adobe Application Manager shows that only Dreamweaver, InDesign and Fireworks are installed. The others are prompted for Download. I am currently using Photoshop, Illustrator and Acrobat Pro without any problems, nor am I prompted in those programs for updates.
I'm currently running Windows 7, Service Pack 2.
Ideas?
p.s. I've had problems in the past with the Application Manager giving me errors. The only way I've been able to fix this is to run the Setup.exe file and reinstall the Application Manager each time I want to open it. I've also had issues with Adobe Reader X and Acrobat Pro X not opening at all. This was fixed temporarily by deleting the cache.db file in the Common Files folder (under Program Files).

What version of the Adobe Application Manager are you using? Do you have a 64-bit version of Windows 7 or 32-bit?

In Windows 7 I mistakenly un-installed Adobe Application Manager and all applications (CS3E, CS5 and Elements 6) have disappeared from programs on the start menu

WIN7: Mistakenly un-installed Adobe Application Manager and now all Adobe apps (CS3, CS5 and Elements 6) have disappeared from the programs list in the start up menu.
CS5 Bridge is still there so I can get into the photo editor to de-activate it and re-install.
However, all of CS3 has disappeared so I cannot get into it to de-activate.
Question 1: Will downloading and re-installing Adobe Application manager get CS3 automatically back?
Question 2: If not, what to do to get CS3 back things working properly again? Remember, I can't de-activate it.
Thanks and have a happy day!

Don't worry about activation unless you are installing on a new and different machine. Simply reinstall in order. It should all work.
Then install any updates. Product updates
After that, let me know how it went and if there are any further questions.
Gene

I cannot update CS 6, Adobe Application Manager cannot be installed and doesn´t work

I have CS 6 installed on my Windows PC (Windows 7). It worked for a long time. Now I cannot update the Programm. At first I get the message "update failed, please download a new Version of the Adobe Application Manager". When I did it and tryed to install the application Manager, I got a new message: "Installer could not be initialized. Please download the Adobe support advisor to identifie your Problem." But the Support Advisor has been closed by Adobe and I cannot download the program. What can I do now? (please sorry for my bad english).

Thank you very much. That helped me and I can update my CS 6 again.
sam.am schrieb:
navigate to C:\Program Files (x86)\Common Files\Adobe
Delete Adobe Application Manager and OOBE
Then try to install it.

Since loading 7.0.2 i can not purchase apps on my iPhone 4S. Previously installed apps update, and I can purchase apps on other devices. Any ideas?

Since loading 7.0.2 i can not purchase apps on my iPhone 4S. Previously installed apps update, and I can purchase apps on other devices. Any ideas?

Mine's much worst - can't send nor receive emails from Yahoo and Gmail. It simply won't connect. Gmail first gives an error about the SSL and to try again without it. But, it still won't connect. Yahoo on the other hand keeps on saying that the apple.imap server is not responding no matter what settings I change. It really does seem that there's something wrong on their end, however, it seems selective.
This is on top of the fact that all of my contacts were erased and the Personal Hotspot disappears intermittently.
By the way, I came from 4.2. I updated my wife's from 4.1 and her's is just peachy.

Why does Adobe Application Manager fail to install?

I just subscribed to the Creative Cloud. I am trying to download applications. The download starts with an update to Application Manager. Each time, I get the error message,"We've encountered the following issues: Adobe Application Manager failed to install." I'm not able to install any of the CC applications. [I've tried Acrobat and Photoshop.]

I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
Step 1: start task manager and close ALL adobe running apps including akami session
Step 2: click on the windows icon and type in search bar %appdata%, enter
Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
Step 4: Click Local, then Adobe, then oobe, delete the oobe file
Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
Step 8: close the black window
Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and download the creative cloud adobe application manager
Step 10: Run the application
Step 11: Log in and download the software you want
If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps. I'm not sure I had to do this step but I was desperate after 2 days doing whatever. Each tech person gave me different information. The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer. If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
Hope this helps anyone who hasn't figured it out!

"Application Manager Failed to Install"

I get two errors when trying to download CC for PS:
" We've encountered the following issue: Application Manager Failed to Install
and
"Download Error. Adobe Application Manager is corrupted and must be reinstalled. Please Conact Customer Service"
And I find nothing to help me online, and although Chat says 24/7, it says unavailable.
Please help.
Thanks, Bill

You should try this
1. Rename the OOBE folder to OOBE.oldthe locations are
For windows
C:\Program Files (x86)\Common Files\Adobe\OOBE and C:\Users\[User Name]\AppData\Local\Adobe\OOBE.
For Mac :--
Macintosh HD>Library>Applciation support>Adobe>OOBE .
Note: The library will be hidden in Mac OS X version 10.7 and later you can access the hidden library ie the root library by In the Finder, choose Go > Go To Folder.
In the Go To Folder dialog, type ~/Library and click Go to access the hidden library.
2. Go to www.creative.adobe.com and login with your Adobe Id.
3. Under the tab 'Download Center' you will see an application named "Creative Cloud .
4. Download Creative Cloud applicaiton. This Creative cloud app is an upgrade to the Adobe application manager.
Thanks
Kapil Rupani

The Adobe Application Manager failed to install

When I try to download an app, a new window opens and begins updating Adobe Application Manager. Then I receive an error message stating "We've encountered the following issues: Adobe Application Manager failed to install" Then Quit. I also don't see the Creative Cloud installed on my system. What am I missing? Help!

Spin It Creative please see http://forums.adobe.com/message/5424231#5424231 where this topic has been discussed.

What next? Photoshop CC download, Application Manager fails to install

I have Photoshop CS6 already installed. I am trying to also install Photoshop CC. I am running Windows 7, 64 bit. I went to the CC download site, clicked on Photoshop download, and the Adobe Application Manager started to update. After several minutes I received the following error message: We've encountered the following issues: Adobe Application Manager failed to install."
I tried this first using Chrome and then again using the Explorer browser. Both failed. What can I do next?!

Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe (64bit)
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.
Note: In case it doesn't resolve the issue. Please revert the OOBE_old to original name.

Application Manager Always Shows Install

I installed every application, but for Edge Animate and Touch App Plugins it's showing the Install option even though I have already installed it. Everything else shows Up to date. I've already tried uninstalling those particular ones and reinstalling. I've tried reinstalling the Application Manager as well. It's a bit anal I know, but just wondering if there's a way to show that it's all up to date like the rest of the installed apps, or if this is normal for those apps?

Then you may want to work directly with our support team. You can contact our chat support at http://adobe.ly/yxj0t6.
Alternately you can try the following which should allow you to resolve your current difficulties:
Uninstall all Adobe Creative software using the uninstallers located in Applications/Utilities/Adobe Installers.
Use the CS Cleaner tool to ensure full removal has been completed - CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Reinstall the Adobe Application Manager and download and install your software.

Is there a way to remove an app from the list of previously installed apps?

Is there a way to remove an app from the list of previously installed app?
The list that comes up when you click on the Purchased icon when updating apps.
The list is becoming quite large after I installed and tried out a few apps.

nvm. I found it.

Adobe Application Manager fails to install when I try to download CC

I have tried to download CC but keep getting the error messate that Adobe Application Manager fails to install. How can I download CC?

For Windows 8, 64-bit,
I Renamed OOBE to OOBE_old located at
C:\Program Files (x86)\Common Files\Adobe
I then relaunched the Browser
I went to https://creative.adobe.com/products/creative-cloud
I Signed in with Adobe ID and password.
I clicked on the download button but absolutely nothing was happening.
You will find below a video showing what happens when I click the download button when OOBE is not renamed.
http://www.youtube.com/watch?v=Q9NlOVXrx4k
Pictures
I hope this bug will be fixed promptly because all my CC applications are now paid for a while and not yet presently accessible and useable.
I feel, in all fairness, until the problem is fixed, Adobe should provide a credit.
Thanks for your understanding.

CC Adobe Application Manager fails to install...

I just purchased Adobe CC (I'm a current CS6 Production Premium owner) and login in with my Adobe ID, attempted to download Adobe Photoshop CC and got the following error:
Adobe Application Manager
We've encountered the following issues:
Adobe Application Manager failed to install.
My system is Windows7 64bit. I looked thru my Windows7 event logs and NO errors are being shown.
I've attempted to contact "live chat support" but I appear to be on infinite "hold" with estimated wait that goes from 23 minutes to 22 minutes to 23 mintues to 22 minutes (has been doing this for 50 minutes now) -- I guess A LOT of people are having problems with CC.
I gotta say, my "introduction" to Adobe Creative Cloud has definitely NOT been a good one. If I can't get a solution soon, I'll just get a refund on my CC Subscription and look for alternate "creative" software. Not a happy customer. I suspected this CC subscription approach was going to be problematic, and it is!
Rob

I finally got thru to live support and they resolved the issue.
1. Moved a file omp.db from AppData\Local\Adobe\OOBE to desktop (it gets re-created later)
2. Tried to install AAM again from download center, it failed
3. Downloaded AAM to a local dir and extracted and "Run as administrator" on Setup.exe, it still failed.
4. Went to download center on web and tried to download AAM, click download button on web site and it opens AAM and I logged in ... most bizarre
I'm not really sure how or why this worked since the install still reported at Failed even when "Run as administrator", but AAM is working now and I was able to install other CC applications using it.
I'm almost 100% certain this is a security issue with Adobe's installer, somewhere in the chain something isn't getting/requesting elevated trust so when the installer tries to proceed it's hitting an OS security violation which is preventing the install. So you might want to take this bug back to your CC developers and let them know they've got a trust/permissions problem with their installer.
Rob

Installing cs6 on a new laptop, I get error message "Adobe application manager failed to install"

installing cs6 on a new laptop, I get error message "Adobe application manager failed to install"
Is this because I need to deactivate cs5 on one of the computers?
CS5 is on 2 old computers. I used Migration Assistant to migrate the applications to the new laptop which is a 3rd computer.
What do I need to do?

I used Migration Assistant to migrate the applications to the new laptop which is a 3rd computer.
Forget that part. The apps won't work. Adobe apps must be installed properly. That may well explain your issues with CS6, too. Generalyl, though, there is no need to uninstall older versions...
Mylenium

What to do if "Adobe Application Manager fails to install"?

What to do if "Adobe Application Manager fails to install"?

I get this same message. I am on Windows 8.1 and I was installing photoshop cc when I got the message. What other info do you need?
**Update**
If you follow the instructions in the email receipt when you buy, it works. If you follow the instructions on the screen, there's a couple of steps missing.
Lorraine

Application Manager and previously installed Apps

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