Application Manager doens't update/install after first download

i just purchased an annual memebership on creative cloud.
I downloaded the .dmg for the Application Manager - I try to install but it's stuck while "updating Adobe Application Manager" it hasn't moved for 1 hour now?

Hi Je van Se,
Might test installing from a different user account with Administrative rights.
-Dave

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Adobe application manager fails to update/install

Please help me resolve this error and update App Manger properly.
I have downloaded and am running Creative Cloud CS6 versions of Illustrator and Photoshop that I installed back in Decmember. Now I'm trying to download more applications and am encountering this error:
I click 'download' on InDesign (for example)
Download initiates launch of Application manager, App manager opens main window then "initializing installer window"
Application manager flashes this warning for a split second: "other instances of adobe application manager are currently running which must be closed before installing this product. Please close or wait for them to complete." (see image). This warning closes on its own after just a second.
Then it continues to install for a few minutes, asks for my password then fails with the message, "We've encountered the following issues, Adobe Application manager failed to install" (no error number, see image)
Photoshop and Illustrator still run fine, but none of my Adobe apps (including Air) will update properly now. I have tried deleting the App Manger files from applications > utilities and re-installing, but that also creates an error.
I have searched for duplicate app manager files but have come up empty. I've run the support advisor app and it checks out fine. I have a token from that if it helps.
I'm running iMac 10.6.8 and I also have CS5 installed on this computer if it makes a difference.
Any help would be appreciated. I'd like to be able to run the apps I'm currently paying a monthly fee for.

I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
Step 1: start task manager and close ALL adobe running apps including akami session
Step 2: click on the windows icon and type in search bar %appdata%, enter
Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
Step 4: Click Local, then Adobe, then oobe, delete the oobe file
Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
Step 8: close the black window
Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and download the creative cloud adobe application manager
Step 10: Run the application
Step 11: Log in and download the software you want
If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps. I'm not sure I had to do this step but I was desperate after 2 days doing whatever. Each tech person gave me different information. The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer. If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
Hope this helps anyone who hasn't figured it out!

Adobe Application Manager won't update on Win 8.1 - cannot install apps

Since updating this PC to Windows 8.1, the Adobe Application Manager which manages the Creative Cloud apps will not update itself, hence we cannot install or update CC apps (specifically, Acrobat).
On clicking the download button on the Acrobat page of CC, the Adobe Application Manager starts to update itself, then quits with the error:
We've encountered the following issues:
Adobe Application Manager failed to install.
[Quit]
Repeated attempts fail. We urgently need to admin several CC apps so to be forced to use the App Manager causes us substantial business interruption.
/src Illuminant NYC

Hi illuminantpartnersnyc ,
Please close all the Adobe application, browsers running at the back and try to install again. If still the same error please follow the mentioned steps:
1. Please navigate to C/Program Files(X86)/Common Files/Adobe/OOBE and rename to OOBE.old
Please go to C/User/User Name/App date/Local/Adobe/OOBE and rename it to OOBE.old
Log to to CC desktop: https://creative.adobe.com/products/creative-cloud and run as admin to install it.
If still the same error then please enable hidden admin: http://www.eightforums.com/tutorials/9650-built-administrator-account-enable-disable-windo ws-8-a.html and try to install again from hidden admin account.
Please review the log : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html if still the error persists.
Regards,
Romit Sinha

Adobe Application Manager failed during update and fils to reinstall

G'day All,
I put this up in November last year in a Creative Suites discussion thread (sse blow the line), and though the original post has been viewed more than 280 times, I have received no responses. I simply cannot update my CS6 software. I have just reposted the information below there, and figured I should try here, also.
Details : CS6 design and web premium, HP Pavilion quad-core i7, now running Windows 8.1
Essentially my application manager failed while it was upgrading itself as I was attempting to fix a problem with Acrobat/the Adobe PDF printer constantly failing after printing only one PDF. The updater/application manager then simply disappeared from my system altogether.
At the time of the original problem I had downloaded ApplicationManager7.0_all.exe; if I attempt to run it I get a pop-up window 2/3rds of the way through the installation and the following message 'Installer failed to initialise. Please download Adobe Support Advisor to detect the problem'.
Adobe Support Advisor no longer exists.
So I tried the latest version - ApplicationManager8.0_all.exe. This installed just fine, but seems to be entirely oriented around CC applications, so I haven't tried it on my CS6 programs. Should I just uninstall it? I rather wonder why it says 'This patch will install the Adobe Application Manager that is included with Adobe Creative Cloud, Adobe Creative Suite 6, Adobe Creative Suite 5.5 products' if, in fact, it's just for CC products.
So, any suggestions on what to do now? I'd really like to be able to update my applications via a Manager that will actually function.
regards,
Bill
G'day All,
(CS6 design and web premium, Windows 8. HP Pavilion quad-core i7)
Frankly, this is ridiculous.
Having been driven nuts by the 'Acrobat manager is not activated' message which persisted in popping up if I made any attempts beyond one to create a PDF - that is, I could print one, and then no others without a reboot, nor having done so could I read any PDFs - I searched online and got a discouraging, tangled mess of suggestions, including the fairly obvious one of checking that all programs had been updated by the Application Manager.
'Ah,' I thought, 'maybe if I ensure everything's up-to-date this thing where Acrobat failing to start because it thinks it's not 'activated' means I can neither read nor print PDFs will be miraculously fixed without my having to install magical patches or deregister and reregister the entire suite in order to appease a program I don't even use or want!'
Poor naive fool that I am!
So I tried to run the Application Manager.
It momentarily flashed a message claiming (I believe - it was only there for a second) another instance of itself was running, then proceeded to run an update process for the application itself, then threw up an administration window seeking to allow the program to modify the system about 2/3rds of the way through, and then announced via a little window with one of those horrible little red 'fail' symbols that the application manager had failed to install.
It sure had!
That's it - I now have no Application Manager to attempt to manage updates through! No shortcut - that disappeared too! Nothing in the hideous Windows 8 start menu! No search will reveal it! It's simply gone. Yes, I've rebooted.
All I can find online suggests installing a new instance of the Application Manager, which is, of course, the CC version, and I'm not a subscriber. OK, maybe that will work, but, quite frankly, with two strikes against Adobe already I'm going to ask if anyody actually knows whether this approach, or any other, is likely to solve the problem.
regards,
Bill

Thanks for the reply, Jeff. Sure am! But that's not the main problem.
However, it appears the main problem has been fixed - via the installation of AAM 8 - a mere 9 months later! CS6 updates - woohoo!
This didn't fix the Adobe PDF printing thing - in fact, I just lost everything I'd previously typed in response to you testing this hadn't been fixed by AAM 8's updates (it hasn't!).
However, during the 9 month fallow period I've discovered that if I keep process explorer open and kill the splwow64.exe/acrotray.exe process tree after every single PDF printing I don't get bizarre messages telling me the Adobe PDF printer isn't 'activated' or have my system go into a tizzy and need rebooting. So it still doesn't really work, but I do have a work-around...
regards,
Bill

Adobe application manager not finding updates on PSE11

There should be a camera raw 7.4 update available, but it is not being found and I am not sure what other updates are not being found.
In addition I did a manual download of Adobe Patch Installer and when it was launched got the following message in the UPDATES pop up:
> Error loading Updater workflow
I suspect this may be the root cause of the application manager not finding updates.
Any suggestions on how to get this Updater workflow to load?

FYI - I did an un-install and re-install of PSE11 and it looks like that has worked as the system is now recognizing available updates :-)

Application manager fails to update AI CS6

Application manager fails to update AI CS6

tigerlily,
I believe this is one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup

Application Manager is not updating

Application manager is not updating and i keep getting an A12E5 error. I have also tried to install Creative Cloud app and i get error A12E6. I have a CC account and would like to start using the new software but i cannot install any of the managers to be able to access this. I am on OS 10.7.5. I have checked all my ethernet and internet connections with my IT and i am connected. Please can someone help with this as i am now quite frustrated with trying to figure out what the issue is and none of the forum threads appear to be woriking for me.

I have tried that solution and it doesn't work for me. Creative cloud desktop app is not installed on my machine as i cannot get the Adobe Application Manager to work which comes up with error A12E5.
Uninstall the Creative Cloud Desktop application.
Mac OS
Using Finder, navigate to /Applications/Utilities/Adobe Installers/ and double-click Adobe Creative Cloud.
Follow the onscreen instructions.
i cannot do this as it is not on my machine. Issue appears to be Adobe Application Manager where it keeps telling me that it can't update and this is holding up the Creative cloud installation as well as all my CC updates.

Application Manager Preferences requires an "Install Location"

Application Manager Preferences requires an "Install Location". Is the "Location" for the Application Manager itself or for the programs it installs? My Win 7 64 bit OS has two separate program files locations for 64 bit and x86 programs. Which do I use?

I await your instructions, but if it involves getting "under the hood" with the database settings, I'd rather not. Really this situation should not even be allowed to occur in the first place. If there was any explanation as to what the "location" field means in the UI, then obviously most peaople would leave it well alone unless they know what they are doing. As it is it just looks like a blank field which is REQUIRED to be filled. The developers NEED to get on to this quickly and sort it out! It is a VERY shoddy UI design. And as a result there is now a need for a reset option, also required urgently.

Application Manager Says Acrobat is Installed But it Isn't

I had to uninstall acrobat since it wouldn't start, some kind of incorect license message. It may have been installed, in fact it probably was originally installed from a disk I had. I assumed I would simply be able to re-install the creative cloud version from application manager but application manager insists it's installed. It ain't. This is after multiple reboots. Any ideas?
Eric

Hi Eric,
You might try to uninstall the previous installation:
Uninstall Acrobat X in Mac OS®
        In Applications > Utilities > Adobe Installers, select the Acrobat X Uninstaller and double-click it.
        Follow the onscreen instructions to uninstall Acrobat.
        In the Authenticate dialog box, type the user name and password for an administrator account and click OK.
         Note: The uninstaller removes only Adobe Acrobat X files from the system. It does not remove Adobe Reader files, Acrobat user data, or files that are shared with other Adobe applications.
    (Optional) Move any Adobe PDF Settings files that you created from the Library/Application Support/Adobe PDF folder and drag the folder to the Trash.
Uninstall Acrobat X in Windows®
    Open Control Panel > Programs and Features (Vista/Win 7) or Add/Remove Programs (XP)
    Find the entry for Acrobat X, select it
    Click Uninstall and follow the on screen instructions
Note: be sure to check the list again after uninstallation to ensure the Acrobat components are removed
After uninstall try reinstalling Acrobat X from within the Adobe Applictaion Manger
-Dave

Application Manager won't update Windows 7

Trying to download additional CC app and the Application Manager when I open it goes to "update" and won't complete. Says "Application Manager Failed to Update" then only option is to close it.
Need Help

Hi wesharper1977
Please refer : http://helpx.adobe.com/creative-suite/kb/troubleshoot-update-issues-cs5-cs5.html
http://forums.adobe.com/message/5450736
http://forums.adobe.com/message/5429177#5429177

Application Manager check for updates

How can I add AIR, Flash Player and Reader to the list of applications that Elements 10 Application Manager checks for updates?

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Adobe Application Manager says Lightroom is installed. Its not.

I have been migrating my apps to a new drive and now I cant install Lightroom couse Adobe Application Manager says Lightroom is installed allready. What to do???

We have to Re-name the OOBE folder and so we will be able to install the software from AAM, once it is installed we can undo the OOBE folder.
Mac HD> Application support > Adobe> OOBE
For 32 bit : C:\Program Files > Common Files > Adobe\ OOBE
For 64 bit: C:\Program Files( X 86) > Common Files > Adobe\ OOBE
You can re-name the OOBE folder as OOBE.old.
Note: Please don't forget the Re-name the OOBE.old as OOBE once the software is installed.

Application Manager will not update to Lightroom 5

I updated all of the apps via Application manager. It updated Lightroom but only to version 4.3. Why is it not updating it to the latest version?

Janja77 is the Adobe Application Manager listing Lightroom as up to date? Also which operating system are you using?

Application Manager says Muse is "installed". It is not. HELP

Application Manager says Muse is "installed". It is not. I found a legacy beta copy of Muse I had downloaded a long time ago, so I erased it and all of its files. That did not work. What to do? I purchased cloud in part for Muse?

I found a legacy beta copy of Muse I had downloaded a long time ago, so I erased it and all of its files.
I'm sure ther Muse forum contains instructions on how to do this the right way similar to this one for PS CS& Public Beta:
Adobe Forums: FAQ: How do I uninstall the Photoshop CS6 beta?
Mylenium

Application manager is not updating photshop or dreamweaver get Error Code: U43M1D204

application manager is not updating photshop or dreamweaver get Error Code: U43M1D204

http://forums.adobe.com/message/4629442#4629442

Application Manager doens't update/install after first download

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