Application Manager doesn't recognise Cloud apps

Hi all...
Now I am experioencing what I presume is another example of an activation server hiccup. I just upgraded OS from Lion to Mountain Lion 10.8.2.
The first time I opened an application (InDesign) it asked me to license the software; I entered my account info and it opened. I quit and opened again and confirm that "Deactivate" was an option in the Help menu. Opening other Cloud apps indicates the same status, ie it would appear, activated.
When I opened Application Manager it immediately updated itself. Now it claims that all the apps are available to install and thus presumably it thinks there are none actually installed on the machine. Wrong. If I click "Install" on one of them it duly starts downloading the app.
How do I synchronise the app manager status with the apps?
Thanks!
--Richard E

Hi Richard,
Try changing the language preference to English International in Adobe Application Manager and see if it recognizes them.
-Dave

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    6   com.adobe.ape.engine                    0x06b5a9f7 APXGetHostAPI + 2634311
    7   com.adobe.ape.engine                    0x06b5ab16 APXGetHostAPI + 2634598
    8   libsystem_c.dylib                       0x95e5c5b7 _pthread_start + 344
    9   libsystem_c.dylib                       0x95e46d4e thread_start + 34
    Thread 3:
    0   libsystem_kernel.dylib                  0x924ea8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95e61280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x95ee7095 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.ape.engine                    0x06b5a89f APXGetHostAPI + 2633967
    4   com.adobe.ape.engine                    0x068ebd9f APXGetHostAPI + 83439
    5   com.adobe.ape.engine                    0x06b5a98e APXGetHostAPI + 2634206
    6   com.adobe.ape.engine                    0x06b5a9f7 APXGetHostAPI + 2634311
    7   com.adobe.ape.engine                    0x06b5ab16 APXGetHostAPI + 2634598
    8   libsystem_c.dylib                       0x95e5c5b7 _pthread_start + 344
    9   libsystem_c.dylib                       0x95e46d4e thread_start + 34
    Thread 4:
    0   libsystem_kernel.dylib                  0x924ea8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95e61280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x95ee7095 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.ape.engine                    0x06b5a89f APXGetHostAPI + 2633967
    4   com.adobe.ape.engine                    0x068ebd9f APXGetHostAPI + 83439
    5   com.adobe.ape.engine                    0x06b5a98e APXGetHostAPI + 2634206
    6   com.adobe.ape.engine                    0x06b5a9f7 APXGetHostAPI + 2634311
    7   com.adobe.ape.engine                    0x06b5ab16 APXGetHostAPI + 2634598
    8   libsystem_c.dylib                       0x95e5c5b7 _pthread_start + 344
    9   libsystem_c.dylib                       0x95e46d4e thread_start + 34
    Thread 5:
    0   libsystem_kernel.dylib                  0x924ea8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95e61280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x95ee7095 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.ape.engine                    0x06b5a89f APXGetHostAPI + 2633967
    4   com.adobe.ape.engine                    0x068ebd9f APXGetHostAPI + 83439
    5   com.adobe.ape.engine                    0x06b5a98e APXGetHostAPI + 2634206
    6   com.adobe.ape.engine                    0x06b5a9f7 APXGetHostAPI + 2634311
    7   com.adobe.ape.engine                    0x06b5ab16 APXGetHostAPI + 2634598
    8   libsystem_c.dylib                       0x95e5c5b7 _pthread_start + 344
    9   libsystem_c.dylib                       0x95e46d4e thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib                  0x924ea8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95e612e9 _pthread_cond_wait + 938
    2   libsystem_c.dylib                       0x95e61572 pthread_cond_timedwait_relative_np + 47
    3   com.adobe.ape.engine                    0x06b5a867 APXGetHostAPI + 2633911
    4   com.adobe.ape.engine                    0x06b73a5e APXGetHostAPI + 2736814
    5   com.adobe.ape.engine                    0x06b5a98e APXGetHostAPI + 2634206
    6   com.adobe.ape.engine                    0x06b5a9f7 APXGetHostAPI + 2634311
    7   com.adobe.ape.engine                    0x06b5ab16 APXGetHostAPI + 2634598
    8   libsystem_c.dylib                       0x95e5c5b7 _pthread_start + 344
    9   libsystem_c.dylib                       0x95e46d4e thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib                  0x924ea8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95e612e9 _pthread_cond_wait + 938
    2   libsystem_c.dylib                       0x95e61572 pthread_cond_timedwait_relative_np + 47
    3   com.adobe.ape.engine                    0x06b5a867 APXGetHostAPI + 2633911
    4   com.adobe.ape.engine                    0x06ce9028 APXGetHostAPI + 4266104
    5   com.adobe.ape.engine                    0x06b5a98e APXGetHostAPI + 2634206
    6   com.adobe.ape.engine                    0x06b5a9f7 APXGetHostAPI + 2634311
    7   com.adobe.ape.engine                    0x06b5ab16 APXGetHostAPI + 2634598
    8   libsystem_c.dylib                       0x95e5c5b7 _pthread_start + 344
    9   libsystem_c.dylib                       0x95e46d4e thread_start + 34
    Thread 8:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib                  0x924e87d2 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x924e7cb0 mach_msg + 68
    2   com.apple.CoreFoundation                0x91e12f89 __CFRunLoopServiceMachPort + 185
    3   com.apple.CoreFoundation                0x91e1896f __CFRunLoopRun + 1247
    4   com.apple.CoreFoundation                0x91e1802a CFRunLoopRunSpecific + 378
    5   com.apple.CoreFoundation                0x91e17e9b CFRunLoopRunInMode + 123
    6   com.apple.Foundation                    0x982e563a +[NSURLConnection(Loader) _resourceLoadLoop:] + 395
    7   com.apple.Foundation                    0x983497c8 -[NSThread main] + 45
    8   com.apple.Foundation                    0x9834974b __NSThread__main__ + 1396
    9   libsystem_c.dylib                       0x95e5c5b7 _pthread_start + 344
    10  libsystem_c.dylib                       0x95e46d4e thread_start + 34
    Thread 9:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib                  0x924eabe6 __select + 10
    1   com.apple.CoreFoundation                0x91e5c660 __CFSocketManager + 1632
    2   libsystem_c.dylib                       0x95e5c5b7 _pthread_start + 344
    3   libsystem_c.dylib                       0x95e46d4e thread_start + 34
    Thread 10:
    0   libsystem_kernel.dylib                  0x924eb0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x95e5f0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x95e5ee79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x95e46d2a start_wqthread + 30
    Thread 11:
    0   libsystem_kernel.dylib                  0x924eb0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x95e5f0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x95e5ee79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x95e46d2a start_wqthread + 30
    Thread 12:
    0   libsystem_kernel.dylib                  0x924eb0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x95e5f0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x95e5ee79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x95e46d2a start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x983110a7  ebx: 0x983110a7  ecx: 0x93ebe5ce  edx: 0x0c758b5b
      edi: 0x00000000  esi: 0x0058b810  ebp: 0xbfffa658  esp: 0xbfffa634
       ss: 0x00000023  efl: 0x00010282  eip: 0x91919a8b   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x00000000
    Logical CPU: 2
    Binary Images:
        0x1000 -    0xa2ffb +com.adobe.PDApp (7.0.0.324 - 7.0.0.324) <08FC5963-86A3-3F85-BE1F-5C7C03F20E20> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
       0xb3000 -    0xbaffb +com.adobe.ape.shim (3.4.0.29366 - 3.4.0.29366) <97387687-C9B4-76C5-FD95-8D4419271592> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
      0x335000 -   0x342ff3  com.apple.Librarian (1.1 - 1) <68F8F983-5F16-3BA5-BDA7-1A5451CC02BB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
      0x700000 -   0x780ff6  com.apple.xquery (1.3.1 - 30) <F6B4DB2B-47A3-3B61-9297-FA2B53859DFF> /System/Library/PrivateFrameworks/XQuery.framework/XQuery
    0x1c00000 -  0x1cfdff3 +AdobePIM.dylib (7.0.0.324 - 7.0.0.324) <CDF03182-F2E6-37C5-B0EA-1261E9F3D034> /Applications/Utilities/Adobe Application Manager/*/AdobePIM.dylib
    0x1d10000 -  0x1d64fef +com.adobe.ape (3.4.0.29366 - 3.4.0.29366) <FEA983C9-2221-4A47-D3E2-95DEA682B378> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/adbeapecore
    0x4c17000 -  0x4cc2fff  libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
    0x4dcf000 -  0x4dd4fff  com.apple.audio.AppleHDAHALPlugIn (2.3.7 - 2.3.7fc4) <081467DA-1F55-3C0C-8081-062A985F36B7> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Conten ts/MacOS/AppleHDAHALPlugIn
    0x4dd9000 -  0x4de7fff  libSimplifiedChineseConverter.dylib (61) <60899F9C-A79F-3BC2-855E-DC5C78B98FEB> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    0x4f22000 -  0x4f34ffd  libTraditionalChineseConverter.dylib (61) <519CAA3F-715E-3CAE-B158-57EC95D916B1> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
    0x68a2000 -  0x77eaff3 +com.adobe.ape.engine (3.4.0.29366 - 3.4.0.29366) <35BD8121-4596-CA6E-194B-FCE0D0635448> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/Libraries/adbeapeengine.bundle/Cont ents/MacOS/adbeapeengine
    0x9f7e000 -  0xa03cff3  ColorSyncDeprecated.dylib (400) <35E3054C-5DF1-30D4-A368-C4FDB0992373> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/Resources/ColorSyncDeprecated.dylib
    0xc103000 -  0xc3a5fff +CCMNative.dylib (7.0.0.324 - 7.0.0.324) <C6CCBE00-B63F-33B5-9A6F-0635C9B0A42E> /Applications/Utilities/Adobe Application Manager/*/CCMNative.dylib
    0xcb00000 -  0xce31ffb +com.adobe.AAM.AdobeUpdaterCoreFramework (UpdaterCore 7.0.0.63 - 7.0.0.63) <C0BBC152-9025-359B-9547-7F50DB88907A> /Applications/Utilities/Adobe Application Manager/*/UpdaterCore.framework/Versions/A/UpdaterCore
    0xcf4e000 -  0xd149fe3 +adobe_oobelib.dylib (7.0.0.155 - 7.0.0.155) <A9C36CA1-C095-32A9-B454-D3E5CA0C2808> /Applications/Utilities/Adobe Application Manager/*/adobe_oobelib.dylib
    0xd165000 -  0xd1d2ffb +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <82DA9279-45D2-AD40-C86C-F5A94B9DAAFF> /Applications/Utilities/Adobe Application Manager/*/LogSession.framework/Versions/A/LogSession
    0xd2b5000 -  0xd3b0ffb +P7Native.dylib (7.0.0.324 - 7.0.0.324) <34AC0F13-2C83-3128-B328-B4D412ADE7E3> /Applications/Utilities/Adobe Application Manager/*/P7Native.dylib
    0xd3c3000 -  0xd49bfff +IMSLib.dylib (7.0.0.37 - 7.0.0.37) <9CC26669-4BB6-3082-B450-D98A49ED6911> /Applications/Utilities/Adobe Application Manager/*/IMSLib.dylib
    0xd4af000 -  0xd56eff7 +axlibv7.dylib (7.0.0.155 - 7.0.0.155) <AF51B5E1-E8AA-30D0-97DA-C66CE5493E40> /Applications/Utilities/Adobe Application Manager/*/axlibv7.dylib
    0xd57c000 -  0xd677ffb +adobe_upgrade.dylib (7.0.0.155 - 7.0.0.155) <B735F663-8A76-340F-B509-A2B9AC6DA101> /Applications/Utilities/Adobe Application Manager/*/adobe_upgrade.dylib
    0x8fef3000 - 0x8ff25e57  dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
    0x90885000 - 0x90886fff  libDiagnosticMessagesClient.dylib (8) <39B3D25A-148A-3936-B800-0D393A00E64F> /usr/lib/libDiagnosticMessagesClient.dylib
    0x90887000 - 0x90887fff  com.apple.quartzframework (1.5 - 1.5) <9018BE5B-4070-320E-8091-6584CC17F798> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    0x90888000 - 0x90888fff  com.apple.Cocoa (6.7 - 19) <354094F0-F36B-36F9-BF5F-FD60590FBEB9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x90889000 - 0x90891fff  libcopyfile.dylib (89) <4963541B-0254-371B-B29A-B6806888949B> /usr/lib/system/libcopyfile.dylib
    0x90892000 - 0x90941ff7  com.apple.CoreText (260.0 - 275.16) <873ADCD9-D361-3753-A220-CDD289196AD8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
    0x90942000 - 0x90946ff7  libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
    0x9098a000 - 0x9098efff  com.apple.IOSurface (86.0.4 - 86.0.4) <6431ACB6-561B-314F-9A2A-FAC1578FCC86> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x9098f000 - 0x909d3ff7  libGLU.dylib (8.7.25) <0CC1A4D8-C095-3F2B-B55C-FDEBEA0E9CFE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x909d4000 - 0x909d4fff  com.apple.Carbon (154 - 155) <604ADD9D-5835-3294-842E-3A4AEBCCB548> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x909d8000 - 0x90dd4feb  com.apple.VideoToolbox (1.0 - 926.87) <D6460276-E1CF-317D-B32F-80EAE916168C> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
    0x90dd5000 - 0x91168ff3  com.apple.MediaToolbox (1.0 - 926.87) <F3623474-03AD-3A7F-8BD1-46A44A12E74E> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
    0x91169000 - 0x91399fff  com.apple.QuartzComposer (5.1 - 284) <4E8682B7-EBAE-3C40-ABDB-8705EC7952BD> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framewor k/Versions/A/QuartzComposer
    0x91713000 - 0x917aaff7  com.apple.ink.framework (10.8.2 - 150) <D90FF7BC-6B90-39F1-AC52-670269947C58> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
    0x917ab000 - 0x917adfff  libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib
    0x917ae000 - 0x917b0ffd  libCVMSPluginSupport.dylib (8.7.25) <C8FC6227-5209-3138-89CD-03CAD11F3EC3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib
    0x917b1000 - 0x917c6fff  com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
    0x917c7000 - 0x91822ff7  com.apple.AppleVAFramework (5.0.19 - 5.0.19) <3C43A555-0A22-3D7C-A3FB-CFADDDA43E9B> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
    0x91823000 - 0x91831ff7  libz.1.dylib (43) <245F1B61-2276-3BBB-9891-99934116D833> /usr/lib/libz.1.dylib
    0x91832000 - 0x9187aff5  com.apple.opencl (2.2.18 - 2.2.18) <004A1DE4-49C6-3938-8B54-CD1DC23BDBE5> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x9187b000 - 0x91913fff  com.apple.CoreServices.OSServices (557.6 - 557.6) <E1600639-3EEC-3DF8-BD40-747BB2117988> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
    0x91914000 - 0x91a21057  libobjc.A.dylib (532.2) <FA455371-7395-3D58-A89B-D1520612D1BC> /usr/lib/libobjc.A.dylib
    0x91a22000 - 0x91b3effb  com.apple.desktopservices (1.7.3 - 1.7.3) <7157C51D-C695-3C9E-B532-F551E7E55B56> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
    0x91b3f000 - 0x91b52ff9  com.apple.MultitouchSupport.framework (235.29 - 235.29) <451701B6-03CE-3F26-9FF0-92D8DA1467EE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
    0x91b53000 - 0x91b70fff  libxpc.dylib (140.42) <1E419D55-C5C1-33FF-B52E-6C7FFBEA5E1F> /usr/lib/system/libxpc.dylib
    0x91b71000 - 0x91bcbfff  com.apple.Symbolication (1.3 - 93) <684ECF0D-D416-3DF8-8B5B-3902953853A8> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
    0x91bcc000 - 0x91cd7ff7  libJP2.dylib (849) <B2D0E844-C390-376C-91D9-F3501B5C7A83> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x91dd6000 - 0x91dd6fff  libsystem_blocks.dylib (59) <3A743C5D-CFA5-37D8-80A8-B6795A9DB04F> /usr/lib/system/libsystem_blocks.dylib
    0x91dd7000 - 0x91de0ff9  com.apple.CommonAuth (3.0 - 2.0) <34C4768C-EF8D-3DBA-AFB7-09148C8672DB> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
    0x91de1000 - 0x91fc9ffb  com.apple.CoreFoundation (6.8 - 744.18) <68AFEE40-0078-347E-9DEE-32CFE0062A10> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x92265000 - 0x923c2ffb  com.apple.QTKit (7.7.1 - 2599.24) <39CC892D-2874-33FE-BE30-87FE07D875BD> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
    0x923c3000 - 0x923c4fff  libdnsinfo.dylib (453.19) <3B523729-84A8-3D0B-B58C-3FC185060E67> /usr/lib/system/libdnsinfo.dylib
    0x924d6000 - 0x924f0ffc  libsystem_kernel.dylib (2050.22.13) <70C520E8-0394-3DFB-823B-FE8C251C169A> /usr/lib/system/libsystem_kernel.dylib
    0x924f1000 - 0x924fcfff  libcommonCrypto.dylib (60027) <8EE30FA5-AA8D-3FA6-AB0F-05DA8B0425D9> /usr/lib/system/libcommonCrypto.dylib
    0x924fd000 - 0x9251bff3  com.apple.openscripting (1.3.6 - 148.3) <F3422C02-5ACB-343A-987B-A2D58EA2F5A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
    0x92540000 - 0x9254cffa  com.apple.CrashReporterSupport (10.8.3 - 417) <A4A45B14-8992-3739-82BC-3C5E5C2686F9> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
    0x9254d000 - 0x927a6ff8  com.apple.JavaScriptCore (8536 - 8536.28.10) <B02A662A-7DE6-3C9D-AB08-AA746D48FF2B> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x927a7000 - 0x927b5ff3  libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
    0x92803000 - 0x92830ffb  com.apple.CoreServicesInternal (154.2 - 154.2) <DCCF604B-1DB8-3F09-8122-545E2E7F466D> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal
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