Application Manager Downloads cause rainbow wheel of death

Each time I go to download an app with my Creative Cloud account via the Application Manager, it will download, but then once the install begins it continually starts the rainbow wheel of death. I'm running Snow Leopard, all up to date. Brand new MB Pro too. I have to continually shutdown my laptop manually and go through this whole process over again. Still continues to do the same thing. Any ideas? So frustrating.

At first download the Adobe applciation manager manually from the locations:
Mac: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID= 4438
Windows: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID= 4437
Later If you are still facing issue. Rename Media_db, pdb and OOBE folder.
The path for the above files will be:
1: OOBE
Windows: C>Program files or Program files(x86)>Common files>Adobe>OOBE and rename the OOBE folder to like (OOBEold).
Mac OS X : Macintosh HD>Library>Applciation support>Adobe>OOBE .
2:Location of Media_db, pdb files.
Windows: C>Program files or Program files(x86)>Common files>Adobe>Caps
Mac OS X : Macintosh HD>Library>Applciation support>Adobe>Caps.
After renaming OOBE, Media_db, pdb files run the Application manager which was downloaded and if the issue still persists then:
Create a new Administartor account and the restart the computer and log in back to the created new admin account , log in to CCm account and then try it will work.
If you still have queries regarding Creative Cloud installation and setup, you can contact support using the below link.
http://helpx.adobe.com/contact/
1) Choose 'Creative Cloud' from the field 'Select Your Adobe Product'
2) Choose the option " Download, installing and setting up" from drop down menu for the option ' Tell us what you need help with?'

Similar Messages

Adobe application manager - download error. please contact customer support

trying to download cc apps to my laptop (my second computer) - mac os 10.8.3 - safari browser (failed w/ firefox too)
been having this issue for a couple months... want to clear it up befor the new cc releases
so I just uninstalled and removed all adobe apps from my computer - including the adobe application manager
restarted my computer (shut down my desktop) - downloaded the 'new' adobe application manager
tried to log in and got the following error (same error I have been getting for months)
adobe application manager - download error. please contact customer support

I renamed the OOBE folder to OOBE_old
but I cannot find the opm.db file -
I do not seem to have a library in my user h2oonstone folder...
I did search the HD for the opm.db file - says nothing found

Re: Adobe Application Manager download

Hi,
I have recently subscribed to this creative cloud and have been trying to download some of the applications. However, I get as far as the Application Manager download and it gets nearly half way through according to the download bar and then tells me that there is a problem with the remote server responding in the proper manner, I have tried several times, at different times of the day since I subscribed last Friday.
Does anybody have any ideas?
Ta.

Hi Ta,
Did you ever get it fixed? Might test in a different browser?
Are you on Windows or Mac? What browser are you using?
-Dave

I get the rainbow wheel of death literally every two minutes

I get the rainbow wheel of death so often. I wiped my hard drive clean two weeks ago to get rid of the problem. It was okay for about two days, now it's back and worse than ever. It takes me almost 10 minutes to open up a microsoft word document. I can't do any work on it when this happens.

Adequate Backups must be your top priority, as your Boot drive may be failing.
Next on the list is to buy a new drive and install your favorite version of Mac OS X on it. Once you are running from a dependable drive, you can use the full power of Mac OS X to debug any remaining problems (if any) and determine whether that old drive can be saved.

Disk Utility Rainbow Wheel of Death!

I am erasing a 1tb hard drive and I after 2 hours it said 1 minute left and I suddenly got the rainbow wheel of death. It's been there for at least 20 minutes. I'm scared if I unplug the drive or force shut down the computer that my drive will get damaged. There's no end in sight and I don't want to leave my computer on all night. Help!! What should I do?

Did you do a secure erase, if so then let the system run. This is really necessary if you're going to be using the system. If you did not do a secure erase your HD may be damaged but I'd still let it run at least overnight.

Application Manager download link is down

Hi Adobe folks, the Application Manager download link is down.
It's trying to pull it from:
http://ffc-crawler.oobesaas.adobe.com/AdobeProducts/EDGE/0_11/osx10/AAMmetadataLS17/AdobeA pplicationManager.dmg
The browser says:
Oops! Google Chrome could not find ffc-crawler.oobesaas.adobe.com

@AdamsonB - Glad to hear the workaround worked.
A fix is in progress, but it is on the server side so clearing your local cache will not fix it. When fixed the urls on the Creative Cloud Apps page https://creative.adobe.com should start with http://ccmdl.adobe.com instead of https://ffc-crawler.oobesaas.adobe.com. This is only if you do not have the Adobe Application Manager already installed in which case you should see links like aam://SAPCode=PHSP.

Adobe Application Manager Download Error (and other problems)

Last week I purchased a Creative Cloud membership (Student and Teacher Edition, if that matters at all). When I tried to download applications, the Adobe Application Manager seemed to be unable to connect and instead displayed "Download Error. Press Retry to try again or contact customer support." I read some of the responses to this problem on the forums, and after trying several things, I got it to work (I'm honestly not sure what I did that caused it to work). However, it is now failing to work again and I can't seem to fix it this time. As an additional problem, When I tried to open Adobe Premiere Pro (which I managed to download when I got the App Manager working for a while), I got the opening screen that asked me to open a project or start a new project. No matter what I clicked on, Premiere Pro closed with an error message. Just as with the App Manager (and at the same time), I managed to get Premiere Pro to work (it seemed to work after I set permissions so I thought I solved it), so I was able to use it for a day. However, now the problem has returned.
I don't know if these two problems are related, but they started working at the same time and stopped working at the same time, so I'm posting them together in case there is a connection. I am running Windows Vista on my home computer. I can sign on to the creative cloud online without problem so it recognizes me as a creative cloud subscriber. My Internet connection is working fine. I have disabled all firewalls and it still doesn't work. Very frustrating, obviously.
Thanks for your time and any help or suggestions you can give.
- KP

Kardypaine for your Internet configuration difficulties I would recommend reviewing Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
For the failure of Premiere Pro to open you will want to review the install log to see if you received an installation error. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

MacBook Pro extremely slow start up, Rainbow wheel of death. HELP!

Hi there
My Mac has just suddenly started becoming very slow. Upgraded to Mavericks 2 months ago. Had an issue at first install that was resolved with re-installation.
Has become very slow to boot, freezing at the Grey Screen with the Apple and spining cog. (Kernel I think?)
It is also very slow once logged in. Nothing has changed system wise. Any help would be much appreciated.
EtreCheck version: 1.9.11 (43) - report generated 6 June 2014 1:53:23 pm AEST
Hardware Information:
          MacBook Pro (15-inch, Mid 2010)
          MacBook Pro - model: MacBookPro6,2
          1 2.66 GHz Intel Core i7 CPU: 2 cores
          4 GB RAM
Video Information:
          Intel HD Graphics - VRAM: 288 MB
          NVIDIA GeForce GT 330M - VRAM: 512 MB
System Software:
          OS X 10.9.3 (13D65) - Uptime: 0 days 0:32:16
Disk Information:
          Hitachi HTS545050B9SA02 disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 499.25 GB (56.74 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          MATSHITADVD-R   UJ-898
USB Information:
          Apple Internal Memory Card Reader
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Inc. Built-in iSight
          Apple Computer, Inc. IR Receiver
Gatekeeper:
          Mac App Store and identified developers
Kernel Extensions:
          [not loaded] com.ZTE.driver.ZTELTEUSBCDCACMData (5.0.1) Support
          [not loaded] com.ZTE.driver.ZTELTEUSBMassStorageFilter (5.0.1) Support
          [not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.12) Support
          [not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.12) Support
          [kext loaded] com.digidesign.iokit.DigiDal (9.0.4f4 - SDK 10.5) Support
          [not loaded] com.maudio.usb.fasttrackpro.driver (1.8) Support
          [not loaded] com.paceap.kext.pacesupport.leopard (5.7.2) Support
          [not loaded] com.paceap.kext.pacesupport.master (5.7.2) Support
          [not loaded] com.paceap.kext.pacesupport.panther (5.7.2) Support
          [kext loaded] com.paceap.kext.pacesupport.snowleopard (5.7.2) Support
          [not loaded] com.paceap.kext.pacesupport.tiger (5.7.2) Support
          [not loaded] com.roxio.TDIXController (1.7) Support
          [not loaded] com.seagate.driver.PowSecDriverCore (5.1.1) Support
          [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.1.1) Support
          [not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.1.1) Support
          [not loaded] com.seagate.driver.SeagateDriveIcons (5.1.1) Support
          [not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0) Support
          [not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0) Support
          [not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0) Support
          [not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.5) Support
          [not loaded] com.zte.LTEdriver.cdc_ecm_qmi (1.0.2) Support
          [not loaded] com.zte.LTEdriver.cdc_usb_bus (1.0.2) Support
Startup Items:
          DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
          PACESupport: Path: /Library/StartupItems/PACESupport
Problem System Launch Agents:
          [loaded] com.paragon.NTFS.auth.plist Support
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist Support
          [loaded] com.adobe.versioncueCS4.plist Support
          [loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist Support
          [loaded] com.macpaw.CleanMyMac2.Agent.plist Support
          [running] com.paceap.eden.licensed.plist Support
          [loaded] PACESupport.plist Support
Launch Agents:
          [loaded] com.adobe.CS4ServiceManager.plist Support
          [running] com.seagate.SeagateStorageGauge.plist Support
          [running] com.sierrawireless.SwitchTool.plist Support
User Launch Agents:
          [loaded] com.adobe.ARM.[...].plist Support
          [loaded] com.google.keystone.agent.plist Support
          [not loaded] com.macpaw.CleanMyMac.helperTool.plist Support
          [loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
          [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
          [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
          [running] com.spotify.webhelper.plist Support
User Login Items:
          None
Internet Plug-ins:
          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
          FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
          Default Browser: Version: 537 - SDK 10.9
          AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
          AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
          Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
          QuickTime Plugin: Version: 7.7.3
          iPhotoPhotocast: Version: 7.0
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
          Unity Web Player: Version: UnityPlayer version 2.6.1f3 Support
3rd Party Preference Panes:
          Adobe Version Cue CS4 Support
          Flash Player Support
          M-AudioFastTrackPro Support
          Paragon NTFS for Mac ® OS X Support
Time Machine:
          Auto backup: YES
          Time Machine not configured!
Top Processes by CPU:
               3%          WindowServer
               0%          TextEdit
               0%          fontd
               0%          aosnotifyd
Top Processes by Memory:
          119 MB          mds_stores
          106 MB          Google Chrome
          66 MB          Finder
          57 MB          WindowServer
          45 MB          Dock
Virtual Memory Information:
          1.77 GB          Free RAM
          1.13 GB          Active RAM
          213 MB          Inactive RAM
          787 MB          Wired RAM
          442 MB          Page-ins
          0 B          Page-outs
Battery Info
Charge Information:
Charge Remaining (mAh):          3391
Fully Charged:          No
Charging:          Yes
Full Charge Capacity (mAh):          5599
Health Information:
Cycle Count:          806
Info received after running syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tai in Terminal
Jun 1 17:56:26 shaunmahallsmbp kernel[0] <Debug>: nspace-handler-unblock: did not find token 10524
Jun 2 12:12:30 shaunmahallsmbp kernel[0] <Debug>: nspace-handler-unblock: did not find token 94
Jun 6 09:24:24 localhost kernel[0] <Debug>: Previous Shutdown Cause: -60

Thanks for all the suggestions guys, I'm not too Mac savvy, so the help is very much appreciated. So here's what I've done...
Had already tried to delete CleanMyMac. So I got EasyFind, and used it to delete/destroy the rest of the files. Did the same for Roxio, Sierra Wireless and Seagate. PaceAp would have been installed with Pro Tools, which is now gone.
There are several files associated with Sierra, PaceAp and Seagate (.plist & .bom files) that I cannot delete, as I get an error saying that cannot be deleted.
Tried Verifying and Repairing Disk Permissions - All was OK
Ran through the Sleep, then Restart, then Shutdown sequence. Noticed no difference.
Reset P-Ram.
Reset SMC
Rebooted again, holding command + R and ran the disk utility.
First Verified the disk. Got errors:
Invalid Directory item count
Volume bitmap needs minor repair for orphaned blocks
The volume Machintosh HD was found corrupt and needs to be repaired.
So I then ran Repair disk, it ran through and then said:
The volume Machintosh HD was repaired successfully.
The battery condition is normal
Charge Information:
Charge Remaining (mAh):          5420
Fully Charged:          Yes
Charging:          No
Full Charge Capacity (mAh):          5482
Health Information:
Cycle Count:          806
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          12401
I then rebooted, but nothing has changed. At the moment it boots to the grey screen with the Apple logo and cogwheel. Takes about 10 mins to then go through to log in. Often the fan will start running as if the system is under load.
When I click login the rainbow wheel pops up and it freezes for a while. Then it eventually loads the home page. Takes another 10 - 20 mins to load everything, the clock and wifi connections in the top right take ages to load.
It will be extremely slow for another 20 mins or so. Cant open folders or do simple tasks without getting the rainbow wheel. Then after a little while it seems to run OK, but still sluggish.
There are no programs that are launched on startup, and I close all programs before shutting the system down. I have over 100 GB free space on the harddrive. Yet I notice in the data from EtreCheck, it states there is only 66 Gb.
Haven't used Time Machine, as my external harddrive is formatted to FAT32, and I have nowhere to store all its contents to reformat it to Mac Extended Journal. I have backed up all the files from the system that I need.
So is there anything else I can try? Should I try a full system wipe and reinstallation? If so, how do I go about this?
I'm assuming unlike PC's, it's not just a simple task to replace the harddrive, if it is failing hardware?
I'm in rural Australia, so not readily near a Mac Support Shop. But if it is hardware, I'll just have to figure out some way to get to one.
Here's the updated info from EtreCheck, if its of any use..
Thanks again everyone the help, muchos gracias!
EtreCheck version: 1.9.11 (43) - report generated 7 June 2014 1:54:42 pm AEST
Hardware Information:
          MacBook Pro (15-inch, Mid 2010)
          MacBook Pro - model: MacBookPro6,2
          1 2.66 GHz Intel Core i7 CPU: 2 cores
          4 GB RAM
Video Information:
          Intel HD Graphics - VRAM: 288 MB
          NVIDIA GeForce GT 330M - VRAM: 512 MB
System Software:
          OS X 10.9.3 (13D65) - Uptime: 0 days 2:11:8
Disk Information:
          Hitachi HTS545050B9SA02 disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 499.25 GB (66.67 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          MATSHITADVD-R   UJ-898
USB Information:
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Internal Memory Card Reader
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Computer, Inc. IR Receiver
          Apple Inc. Built-in iSight
Gatekeeper:
          Mac App Store and identified developers
Kernel Extensions:
          [not loaded] com.ZTE.driver.ZTELTEUSBCDCACMData (5.0.1) Support
          [not loaded] com.ZTE.driver.ZTELTEUSBMassStorageFilter (5.0.1) Support
          [not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.12) Support
          [not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.12) Support
          [kext loaded] com.digidesign.iokit.DigiDal (9.0.4f4 - SDK 10.5) Support
          [not loaded] com.maudio.usb.fasttrackpro.driver (1.8) Support
          [not loaded] com.paceap.kext.pacesupport.leopard (5.7.2) Support
          [not loaded] com.paceap.kext.pacesupport.master (5.7.2) Support
          [not loaded] com.paceap.kext.pacesupport.panther (5.7.2) Support
          [kext loaded] com.paceap.kext.pacesupport.snowleopard (5.7.2) Support
          [not loaded] com.paceap.kext.pacesupport.tiger (5.7.2) Support
          [not loaded] com.roxio.TDIXController (1.7) Support
          [not loaded] com.seagate.driver.PowSecDriverCore (5.1.1) Support
          [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.1.1) Support
          [not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.1.1) Support
          [not loaded] com.seagate.driver.SeagateDriveIcons (5.1.1) Support
          [not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0) Support
          [not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0) Support
          [not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0) Support
          [not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.5) Support
          [not loaded] com.zte.LTEdriver.cdc_ecm_qmi (1.0.2) Support
          [not loaded] com.zte.LTEdriver.cdc_usb_bus (1.0.2) Support
Startup Items:
          DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
          PACESupport: Path: /Library/StartupItems/PACESupport
Problem System Launch Agents:
          [loaded] com.paragon.NTFS.auth.plist Support
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist Support
          [loaded] com.adobe.versioncueCS4.plist Support
          [loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist Support
          [loaded] com.macpaw.CleanMyMac2.Agent.plist Support
          [running] com.paceap.eden.licensed.plist Support
          [loaded] PACESupport.plist Support
Launch Agents:
          [loaded] com.adobe.CS4ServiceManager.plist Support
          [running] com.seagate.SeagateStorageGauge.plist Support
          [running] com.sierrawireless.SwitchTool.plist Support
User Launch Agents:
          [loaded] com.adobe.ARM.[...].plist Support
          [loaded] com.google.keystone.agent.plist Support
          [running] com.spotify.webhelper.plist Support
User Login Items:
          None
Internet Plug-ins:
          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
          FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
          Default Browser: Version: 537 - SDK 10.9
          AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
          AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
          Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
          QuickTime Plugin: Version: 7.7.3
          iPhotoPhotocast: Version: 7.0
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
          Unity Web Player: Version: UnityPlayer version 2.6.1f3 Support
3rd Party Preference Panes:
          Adobe Version Cue CS4 Support
          Flash Player Support
          M-AudioFastTrackPro Support
          Paragon NTFS for Mac ® OS X Support
Time Machine:
          Auto backup: YES
          Time Machine not configured!
Top Processes by CPU:
               8%          Google Chrome
               8%          WindowServer
               2%          hidd
               0%          mdworker
               0%          fontd
Top Processes by Memory:
          254 MB          coreservicesd
          127 MB          Google Chrome
          111 MB          com.apple.IconServicesAgent
          86 MB          Finder
          61 MB          Google Chrome Helper
Virtual Memory Information:
          780 MB          Free RAM
          1.52 GB          Active RAM
          716 MB          Inactive RAM
          917 MB          Wired RAM
          823 MB          Page-ins
          0 B          Page-outs

Question Adobe Application Manager download error

I've bought Photoshop CC this evening and I've a download error and this what is saying: Adobe Application Manager is damaged and need to be installated again. Please contact customer service. I also can't install it again.
So I like to know wahat i've to do!!
Elizabeth de Vries

Hi Elizabeth,
You can perform the following steps.
1. Update the CC App
http://helpx.adobe.com/creative-cloud/help/install-apps.html
2. You can run the cleaner tool & reinstall
http://www.adobe.com/support/contact/cscleanertool.html (cleaner tool link)
http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download .html#installation_failed (troubleshooting)
Please let us know if it was helpful.
Note: Prior to any steps mentioned,please check that system requirements are met.(http://www.adobe.com/products/creativecloud/tech-specs.html)
Regards,
Rajshree

*FIX?* Adobe Application Manager - Download Error (Creative Cloud)

So I just started the subscription for the Creative Cloud and I downloaded the Adobe Application Manager, which seemed to have installed fine, and when I go into my creative cloud and click download, under for example photoshop, I get Download Error - Contact Customer Support in my AAM (Adobe Application Manager). I have tried many things that people in the forums have suggested from turing off my firewalls, to uninstalled and restarting my computer, I downloaded the most up to date AAM. Any other suggestions? I just got my subscription literally moments ago so I am a little bummed I can't access any of my new software.
I am using a Mac, if that makes any different. Hope someone can help.
Also, when I go to open up the AAM without clicking download for a adobe product the same Download Error pops up.
*So I may have fixed the problem accidentally, I downloaded a trial of photoshop. When I downloaded the photoshop trial it allowed me to use my subscription for my creative cloud. It also had me download the Adobe Download Assistant. I think the Adobe Download Assistant was the thing I was missing, now my AAM seems to let me download the rest of the programs I need. Hope this helps anybody else.*

TGarcia if you are on a managed network then please work with your I.T. department to ensure that the Adobe Application Manager/PDApp.exe has proper access to the Internet.
If you are on a non-managed network then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

Adobe Application Manager Download Error

I'm having problems with installing the Adobe Application Manager (latest version) on my iMac running OSX 10.7.3. I've attached a screen shot of the error message I get when launching Adobe Application Manager.
I've managed to successfully install it on my MacBook Air also running OSX 10.7.3. Any help would be much appreciated.
Thanks!

Download and install the Adobe Creative Suite Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html and select the 3rd option and remove cleative cloud.
Then, download Adobe Application Manager for the below link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

Application Manager Download Error

I downloaded and installed the Adobe Application Manager and it worked finr the first time, but upon subsequent tries it fails to open correctly. I contacted support and they worked through the problem, having me change a few names on some associated program files on my hard drive and downloading it again. This allowed it to work properly but only the first time i opened it. It is again giving me the "Download Error - Contact Support". Surely there is a way to resolve this without having to rename files and redownload everytime.
Any help is greatly appreciated. This is on Windows 7.
Daniel.

Hi Flynnie_boi
Please refer : http://forums.adobe.com/message/5369406

Application Manager "download error" even after using Cleaner Tool

I have Creative Cloud working on my primary computer and am trying to get it going on my laptop, a MacBook Pro on which I just installed Mountain Lion OSx.
I have not been able to install the Adobe Application Manager to start some software downloads. I get a window that pops up after the installer starts that says "Download Error. Contact Customer Support", then a button below that says "QUIT".
After reading a few posts about this, I tried the Cleaner Tool and restarted the computer.
After restart, I get the same problem and am not sure what to do next.
I am logged into Creative Cloud.
Any ideas?

I had edge, photoshop, illustrator, dreamweaver and lightroom on my laptop - (this is my 2nd computer - most apps are on my desktop system)
I uninstalled all of those and deleted Applications/Utilities/Adobe Application Manager folder then I downloaded and reinstalled the application manager then tried to downlad the appd from my Creative Cloud account - it gives me the same error
before I deleted - I did try downloading Audition as a trial and then sign in on my CC account and it gave me that same error
march 1 - I tried to download a trial version on Photoshop - it will not download to my applications folder - due to "restrictive access privledges"
thought it might have to do with security preferences - changed to allow all - and it still will not download...
also tried to update Adobe Story and it also errored
so can't load any adobe apps to my laptop -
have tested on my desktop with same account and it works fine
Message was edited by: h2oonstone

Where is an Application manager download

Hi,
I was confused by having a computer without a cd slot and have no intention of being involved with clouds, this led me to incorrectly install illustrator, InDesign and Illustrator by dragging them to the new computer.
This action does not transfer the Application manager for uninstalling all those files.
Is there somewhere I can download an uninstaller or is there something else I can drag over to the new computer that has an uninstaller.
I'm kind of stuck. I've been using Adobe since the mid 90's and have never once used the Bridge, don't plan to use it or the Cloud. All I want to do is use Photoshop, Illustrator and InDesign but it appears Adobe is determined to force me to other software, is this true? Do I have to use the cloud?
Garrett

Your best bet is to reload the OS after wiping the disk and start from there. There are downloads of all the Adobe products from Adobe.com which means you don't need a built-in drive, just a good internet connection and the serial numbers of the products.

Application Manager Download

Everytime I try to launch my trial of Adobe Illustrator I am told I need a copy of Application Manager which I already have. I have since deleted that copy and dowloaded the latest with no effect. Can anyone help?

It is under the Download Center tab:
~Raghuveer

Application Manager Downloads cause rainbow wheel of death

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