Application manager failed to update error A12E1
I signed up for the Creative Cloud Photography package (Lightroom and PS) about a week ago and today it informed me it required an update. So i clicked on update, as you do? After a while the afore mentioned error code popped up.
After several failed retries, on both my laoptop and desktop pcs running windows 8.1 and 7 respectively, both 64 bit, I decided to uninstall and try restarting from scratch. So i uninstalled the Aplication manager from Control Panel.
Now it wont even reinstall on either PC, i get the little grey window pop up with the green bar that goes across and that is it??
Where do i go from here? I have only had it a week and its broke, cant say i am overly impressed with CC to be honest, it wasn't exactly straight forward to get PS etc installed in the first place and now this.
Mac124x please see A12E1 error installing Creative Cloud products | CC - http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html for information on how to resolve the A12E1 error.
Similar Messages
-
Application manager fails to update AI CS6
Application manager fails to update AI CS6
tigerlily,
I believe this is one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup -
Adobe application manager fails to update/install
Please help me resolve this error and update App Manger properly.
I have downloaded and am running Creative Cloud CS6 versions of Illustrator and Photoshop that I installed back in Decmember. Now I'm trying to download more applications and am encountering this error:
I click 'download' on InDesign (for example)
Download initiates launch of Application manager, App manager opens main window then "initializing installer window"
Application manager flashes this warning for a split second: "other instances of adobe application manager are currently running which must be closed before installing this product. Please close or wait for them to complete." (see image). This warning closes on its own after just a second.
Then it continues to install for a few minutes, asks for my password then fails with the message, "We've encountered the following issues, Adobe Application manager failed to install" (no error number, see image)
Photoshop and Illustrator still run fine, but none of my Adobe apps (including Air) will update properly now. I have tried deleting the App Manger files from applications > utilities and re-installing, but that also creates an error.
I have searched for duplicate app manager files but have come up empty. I've run the support advisor app and it checks out fine. I have a token from that if it helps.
I'm running iMac 10.6.8 and I also have CS5 installed on this computer if it makes a difference.
Any help would be appreciated. I'd like to be able to run the apps I'm currently paying a monthly fee for.I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
Step 1: start task manager and close ALL adobe running apps including akami session
Step 2: click on the windows icon and type in search bar %appdata%, enter
Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
Step 4: Click Local, then Adobe, then oobe, delete the oobe file
Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
Step 8: close the black window
Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and download the creative cloud adobe application manager
Step 10: Run the application
Step 11: Log in and download the software you want
If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps. I'm not sure I had to do this step but I was desperate after 2 days doing whatever. Each tech person gave me different information. The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer. If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
Hope this helps anyone who hasn't figured it out! -
Application Manager Failed to Update Itself
When I booted up my Windows 7 system on Monday I was prompted to update Adobe CS6 applications. Application manager (which had been working fine since last year) failed to update itself. The Application Manager icon disappeared from my desktop and Application Manager no longer appears on the start menu. However, when I opened Photoshop CS6 and ran an update, Application Manager opened and successfully ran updates on four installed applications.
A phone support technician suggested finding and running the adobeapplicationmanager.exe executable already installed on my system. I did, but Application Manager failed again. I downloaded and ran Adobe Support Advisor. It reported "cpsid 82829s1 A restart is pending" and created support package 40-92950-074702072013. I have restarted the system with no effect.
How do I restore desktop access to Application Manager?Ok then I would recommend reviewing your installation logs to determine the root cause of your installation difficulties. You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
Please feel free to post to this discussion any specific errors you might have questions on. -
Extension Manager fails to update, Error code 49? Please help. Thank you.
Extension Manager fails to update. Error code 49?
JJk4567 49 can be due to a download error. Please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for additional details.
-
Adobe Application Manager failed during update and fils to reinstall
G'day All,
I put this up in November last year in a Creative Suites discussion thread (sse blow the line), and though the original post has been viewed more than 280 times, I have received no responses. I simply cannot update my CS6 software. I have just reposted the information below there, and figured I should try here, also.
Details : CS6 design and web premium, HP Pavilion quad-core i7, now running Windows 8.1
Essentially my application manager failed while it was upgrading itself as I was attempting to fix a problem with Acrobat/the Adobe PDF printer constantly failing after printing only one PDF. The updater/application manager then simply disappeared from my system altogether.
At the time of the original problem I had downloaded ApplicationManager7.0_all.exe; if I attempt to run it I get a pop-up window 2/3rds of the way through the installation and the following message 'Installer failed to initialise. Please download Adobe Support Advisor to detect the problem'.
Adobe Support Advisor no longer exists.
So I tried the latest version - ApplicationManager8.0_all.exe. This installed just fine, but seems to be entirely oriented around CC applications, so I haven't tried it on my CS6 programs. Should I just uninstall it? I rather wonder why it says 'This patch will install the Adobe Application Manager that is included with Adobe Creative Cloud, Adobe Creative Suite 6, Adobe Creative Suite 5.5 products' if, in fact, it's just for CC products.
So, any suggestions on what to do now? I'd really like to be able to update my applications via a Manager that will actually function.
regards,
Bill
G'day All,
(CS6 design and web premium, Windows 8. HP Pavilion quad-core i7)
Frankly, this is ridiculous.
Having been driven nuts by the 'Acrobat manager is not activated' message which persisted in popping up if I made any attempts beyond one to create a PDF - that is, I could print one, and then no others without a reboot, nor having done so could I read any PDFs - I searched online and got a discouraging, tangled mess of suggestions, including the fairly obvious one of checking that all programs had been updated by the Application Manager.
'Ah,' I thought, 'maybe if I ensure everything's up-to-date this thing where Acrobat failing to start because it thinks it's not 'activated' means I can neither read nor print PDFs will be miraculously fixed without my having to install magical patches or deregister and reregister the entire suite in order to appease a program I don't even use or want!'
Poor naive fool that I am!
So I tried to run the Application Manager.
It momentarily flashed a message claiming (I believe - it was only there for a second) another instance of itself was running, then proceeded to run an update process for the application itself, then threw up an administration window seeking to allow the program to modify the system about 2/3rds of the way through, and then announced via a little window with one of those horrible little red 'fail' symbols that the application manager had failed to install.
It sure had!
That's it - I now have no Application Manager to attempt to manage updates through! No shortcut - that disappeared too! Nothing in the hideous Windows 8 start menu! No search will reveal it! It's simply gone. Yes, I've rebooted.
All I can find online suggests installing a new instance of the Application Manager, which is, of course, the CC version, and I'm not a subscriber. OK, maybe that will work, but, quite frankly, with two strikes against Adobe already I'm going to ask if anyody actually knows whether this approach, or any other, is likely to solve the problem.
regards,
BillThanks for the reply, Jeff. Sure am! But that's not the main problem.
However, it appears the main problem has been fixed - via the installation of AAM 8 - a mere 9 months later! CS6 updates - woohoo!
This didn't fix the Adobe PDF printing thing - in fact, I just lost everything I'd previously typed in response to you testing this hadn't been fixed by AAM 8's updates (it hasn't!).
However, during the 9 month fallow period I've discovered that if I keep process explorer open and kill the splwow64.exe/acrotray.exe process tree after every single PDF printing I don't get bizarre messages telling me the Adobe PDF printer isn't 'activated' or have my system go into a tizzy and need rebooting. So it still doesn't really work, but I do have a work-around...
regards,
Bill -
Application manager fails to update.
i get the green progress bar.. then suddenly a error message "can not install application manager".
of course no further explanation...
tried a few times.
we use CS6 with a volume license at work.no, it has nothing to do with CC.
i just wanted to update the application manager that comes with CS6.
or better say i just wanted to start AAM. but it immediatley goes into "update mode"
the download works, then i see the progress bar that says AAM is installed.... and then i get the error message that the installation failed.
the result is.. i can´t start AAM because next time the same game starts again.
that is exactly the kind of problems i expect and fear from all this "always update, everything good comes out of a cloud" stuff.
i just want to start an APP i already HAVE on my system and nothing works because it has to call home and decides it NEEDS an update right now.
and now i sit here.. for hours.... and try to fix this problem. -
Application manager fails to update CS6 Extension Manager
I've tried to do the update several times in the last week or so. I've tried rebooting my Mac (MBP running 10.6.8 2.66 Core2 Duo w/ 8GB of RAM). I've tried repairing permissions, I've tried just about anything else I know. The update worked fine on my iMac (running the same OS).
Any help would be appreciated to avoid future update issues. Thanks.
JLAre you experiencing diffficulties with updating Extension Manager to 6.0.2? If so please try the solution offered by LeeWarner at http://forums.adobe.com/message/4618691#4618691.
-
Application manager failing to update with this message!
Adobe Photoshop 13.0.3
There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
Adobe Illustrator CS6 Update (version 16.0.3)
There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
Photoshop Camera Raw 7.3
There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
DPS Desktop Tools CS6 2.05.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
Then updates dmgs Downloaded from web site but same thing happened. Please Help!!
console message:
04/01/2013 14:56:21
GoogleSoftwareUpdateAgent[2245]
*** Assertion failure in -[KSProductKeyedStore initWithPath:](), /Volumes/BuildData/pulse-data/agents/hpae14.eem/recipes/160981244/base/branches/MacKeysto ne_release_branch/googlemac/Keystone/../opensource/update-engine/Core/KSProductKeyedStore. m:36
04/01/2013 14:56:21
GoogleSoftwareUpdateAgent[2245]
An uncaught exception was raised
04/01/2013 14:56:21
GoogleSoftwareUpdateAgent[2245]
KSPersistentTicketStore requires a store path.
04/01/2013 14:56:21
GoogleSoftwareUpdateAgent[2245]
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'KSPersistentTicketStore requires a store path.'
*** Call stack at first throw:
0 CoreFoundation 0x925e26ca __raiseError + 410
1 libobjc.A.dylib 0x95ced5a9 objc_exception_throw + 56
2 CoreFoundation 0x925e23f8 +[NSException raise:format:arguments:] + 136
3 Foundation 0x98bbf66d -[NSAssertionHandler handleFailureInFunction:file:lineNumber:description:] + 101
4 UpdateEngine 0x0010cad1 KSUpdateErrorCreate + 17101
5 UpdateEngine 0x0010e907 KSUpdateErrorCreate + 24835
6 GoogleSoftwareUpdateAgent 0x00006a04 0x0 + 27140
7 Foundation 0x98af64c4 -[NSThread main] + 45
8 Foundation 0x98af6474 __NSThread__main__ + 1499
9 libSystem.B.dylib 0x9a85a259 _pthread_start + 345
10 libSystem.B.dylib 0x9a85a0de thread_start + 34
04/01/2013 14:56:22
com.apple.launchd.peruser.504[782]
(com.google.keystone.user.agent[2245]) Job appears to have crashed: Trace/BPT trap
04/01/2013 14:56:22
ReportCrash[2246]
Saved crash report for GoogleSoftwareUpdateAgent[2245] version 1.1.0 (1.1.0.3659) to /Users/paul/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2013-01-04-145622_pr -printbureau-m02.crashYou could turn off the Google Updater, could you not?
Mylenium -
Application Manager won't update Windows 7
Trying to download additional CC app and the Application Manager when I open it goes to "update" and won't complete. Says "Application Manager Failed to Update" then only option is to close it.
Need HelpHi wesharper1977
Please refer : http://helpx.adobe.com/creative-suite/kb/troubleshoot-update-issues-cs5-cs5.html
http://forums.adobe.com/message/5450736
http://forums.adobe.com/message/5429177#5429177 -
Hey, I am getting an error in updating with 'Adobe Application Manager' "There was an error downloading this update. Please quit and try again later." Anyone able to help? Tried restarting etc. No avail.
I am running Adobe CS5 on my new laptop. Any help would be great.@them,
I'm just a user like you who volunteers my time here. Your technical question requires the response from a support engineer.
I do sincerely think you'll get a better response by asking in the Downloading, Installing, Setup forum which I referenced in post #3. They have support engineers who monitor that forum for these kind of issues. This forum can only deal with general issues. Sorry. -
installing cs6 on a new laptop, I get error message "Adobe application manager failed to install"
Is this because I need to deactivate cs5 on one of the computers?
CS5 is on 2 old computers. I used Migration Assistant to migrate the applications to the new laptop which is a 3rd computer.
What do I need to do?I used Migration Assistant to migrate the applications to the new laptop which is a 3rd computer.
Forget that part. The apps won't work. Adobe apps must be installed properly. That may well explain your issues with CS6, too. Generalyl, though, there is no need to uninstall older versions...
Mylenium -
Application Manager fails to open on iMac since system update
Since system update Application Manager fails to open. Have tried new installation without success. Works OK on my MacBook pro.
Hi,
Please rename the OOBE folder to OOBE.old from these location and reinstall AAM.
Click Go/Go to Folder and type
~/Library/Application Support/Adobe
/Library/Application Support/Adobe
You can download AAM from this location
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID=4438
Please let us know if it helps.
Abhijit -
I begin to download but I get the error message :|"Application Manager failed to install"
I begin to download but I get the error message :|"Application Manager failed to install"
Hi Gerald,
Welcome to the Community!
Please go through this thread http://forums.adobe.com/message/5428322, it has the initial step and then other steps if that doesn't resolve.
Thanks!
Ankit -
Hello,
Cannot install Adobe Application Manager. I get error message: "Installer failed to initialize". What can I do about this?if mac:
go to HD>library>application support>adobe>caps and rename the caps folder.
go to USER library>application support>adobe>OOBE and rename OOBE folder
install Adobe application manager from below link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Maybe you are looking for
-
Web Application Designer: Column width on analysis_item with BW 7.0
Hi, I'm new to SAP world and I have found a problem I'm not able to solve. I'm working with the Web Application Designer and I want to modify the cell properties (such as cell width) for aligning different queries. In fact, my question are: <b> 1. Is
-
Photoshop CS5 crashes when opening CS3 psd files?
I just upgraded my Mac Pro 1,1 to OSX 10.6.4 and Photoshop CS5 and have installed the latest updates. When I try to open psd files created in CS3, Photoshop crashes. The files still open OK in CS3. Any fixes? Here are a few lines of the crash report.
-
Spry Menu and website differ on linked pages
Two pages on my website (www.SimplyGreen.biz) are pointing to an incorrect page on my Spry Menu Bar. When I look at the Spry Menu Bar set up - it is correct and when I look at the code behind that menu bar - it is pointing to the correct page also.
-
PDF download in 3.1 fails with "could not open" error
Just created a couple interactive reports and was truly dazzled by the functionality. But when I try to download to PDF, Acrobat Reader 8.1.1 errors with msg "... could not open <file> because it's either not a supported file type or because the file
-
I made iOS7 update, a big mistake , such a ****, how can I get the previous version ?