Application Manager failing on new CC install

hi
i just joined CC - and am trying to download Dreamweaver - but am getting an error on the application manager, such as the following:
i have seen mention of an uninstaller tool or something - i am wary of using this, as i have a previous version of CS installed and want to keep it, even with CC inctalled.
i have a PDApp.log if that helps
thanks

Moving this discussion to the Creative Cloud Download & Install forum.
Kneidels this topic has been discussed at http://forums.adobe.com/message/5522143#5522143.

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Please help me resolve this error and update App Manger properly.
I have downloaded and am running Creative Cloud CS6 versions of Illustrator and Photoshop that I installed back in Decmember. Now I'm trying to download more applications and am encountering this error:
I click 'download' on InDesign (for example)
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Then it continues to install for a few minutes, asks for my password then fails with the message, "We've encountered the following issues, Adobe Application manager failed to install" (no error number, see image)
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I have searched for duplicate app manager files but have come up empty. I've run the support advisor app and it checks out fine. I have a token from that if it helps.
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I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
Step 1: start task manager and close ALL adobe running apps including akami session
Step 2: click on the windows icon and type in search bar %appdata%, enter
Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
Step 4: Click Local, then Adobe, then oobe, delete the oobe file
Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
Step 8: close the black window
Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and download the creative cloud adobe application manager
Step 10: Run the application
Step 11: Log in and download the software you want
If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps. I'm not sure I had to do this step but I was desperate after 2 days doing whatever. Each tech person gave me different information. The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer. If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
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I have tried to download CC but keep getting the error messate that Adobe Application Manager fails to install. How can I download CC?

For Windows 8, 64-bit,
I Renamed OOBE to OOBE_old located at
C:\Program Files (x86)\Common Files\Adobe
I then relaunched the Browser
I went to https://creative.adobe.com/products/creative-cloud
I Signed in with Adobe ID and password.
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http://www.youtube.com/watch?v=Q9NlOVXrx4k
Pictures
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CC Adobe Application Manager fails to install...

I just purchased Adobe CC (I'm a current CS6 Production Premium owner) and login in with my Adobe ID, attempted to download Adobe Photoshop CC and got the following error:
Adobe Application Manager
We've encountered the following issues:
Adobe Application Manager failed to install.
My system is Windows7 64bit. I looked thru my Windows7 event logs and NO errors are being shown.
I've attempted to contact "live chat support" but I appear to be on infinite "hold" with estimated wait that goes from 23 minutes to 22 minutes to 23 mintues to 22 minutes (has been doing this for 50 minutes now) -- I guess A LOT of people are having problems with CC.
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4. Went to download center on web and tried to download AAM, click download button on web site and it opens AAM and I logged in ... most bizarre
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I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution:
I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that)
Step 1: start task manager and close ALL adobe running apps including akami session
Step 2: click on the windows icon and type in search bar %appdata%, enter
Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData)
Step 4: Click Local, then Adobe, then oobe, delete the oobe file
Step 5: Go the the following to download the "cleaner tool": http://download.macromedia.com/pub/creativecloud/cleanertool/win/Adobe_Creative_Cloud_Clea ner_Tool.zip
Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 7: select (e) in the black box for "english", select (y) for yes, select creative cloud (whichever option # that is) and again anything with creative cloud (this did NOT delete my other adobe files, which I feared may - but I was simply instructing it to clean/delete the creative cloud.
Step 8: close the black window
Step 9: Click here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and download the creative cloud adobe application manager
Step 10: Run the application
Step 11: Log in and download the software you want
If that doesn't work, what I did is between steps 4 and 5 I restarted my computer, then I went into task manager and closed all adobe apps. I'm not sure I had to do this step but I was desperate after 2 days doing whatever. Each tech person gave me different information. The last person helped me best, but I spoke with her via chat AFTER I had rebooted the computer. If you need support click http://helpx.adobe.com/contact.html and I personally did the "chat" so I wouldn't have to wait.
Hope this helps anyone who hasn't figured it out!

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Hi Gerald,
Welcome to the Community!
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"Application Manager Failed to Install"

I get two errors when trying to download CC for PS:
" We've encountered the following issue: Application Manager Failed to Install
and
"Download Error. Adobe Application Manager is corrupted and must be reinstalled. Please Conact Customer Service"
And I find nothing to help me online, and although Chat says 24/7, it says unavailable.
Please help.
Thanks, Bill

You should try this
1. Rename the OOBE folder to OOBE.oldthe locations are
For windows
C:\Program Files (x86)\Common Files\Adobe\OOBE and C:\Users\[User Name]\AppData\Local\Adobe\OOBE.
For Mac :--
Macintosh HD>Library>Applciation support>Adobe>OOBE .
Note: The library will be hidden in Mac OS X version 10.7 and later you can access the hidden library ie the root library by In the Finder, choose Go > Go To Folder.
In the Go To Folder dialog, type ~/Library and click Go to access the hidden library.
2. Go to www.creative.adobe.com and login with your Adobe Id.
3. Under the tab 'Download Center' you will see an application named "Creative Cloud .
4. Download Creative Cloud applicaiton. This Creative cloud app is an upgrade to the Adobe application manager.
Thanks
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I have Photoshop CS6 already installed. I am trying to also install Photoshop CC. I am running Windows 7, 64 bit. I went to the CC download site, clicked on Photoshop download, and the Adobe Application Manager started to update. After several minutes I received the following error message: We've encountered the following issues: Adobe Application Manager failed to install."
I tried this first using Chrome and then again using the Explorer browser. Both failed. What can I do next?!

Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe (64bit)
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.
Note: In case it doesn't resolve the issue. Please revert the OOBE_old to original name.

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I am trying to install/upgrqade dreamweaver CC from CS5.
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I have rebooted.
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Hi Odysseus55555,
Login to https://creative.adobe.com/ using your Adobe id and password.
Go to Download Center and download Creative Cloud Application.
Follow the Onscreen instructions for the installation.
Once Creative Cloud Application is installed you can install DW CC from there .
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HI tvkappel,
Can you please mention the error message ?
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Adobe Application Manager failed during update and fils to reinstall

G'day All,
I put this up in November last year in a Creative Suites discussion thread (sse blow the line), and though the original post has been viewed more than 280 times, I have received no responses. I simply cannot update my CS6 software. I have just reposted the information below there, and figured I should try here, also.
Details : CS6 design and web premium, HP Pavilion quad-core i7, now running Windows 8.1
Essentially my application manager failed while it was upgrading itself as I was attempting to fix a problem with Acrobat/the Adobe PDF printer constantly failing after printing only one PDF. The updater/application manager then simply disappeared from my system altogether.
At the time of the original problem I had downloaded ApplicationManager7.0_all.exe; if I attempt to run it I get a pop-up window 2/3rds of the way through the installation and the following message 'Installer failed to initialise. Please download Adobe Support Advisor to detect the problem'.
Adobe Support Advisor no longer exists.
So I tried the latest version - ApplicationManager8.0_all.exe. This installed just fine, but seems to be entirely oriented around CC applications, so I haven't tried it on my CS6 programs. Should I just uninstall it? I rather wonder why it says 'This patch will install the Adobe Application Manager that is included with Adobe Creative Cloud, Adobe Creative Suite 6, Adobe Creative Suite 5.5 products' if, in fact, it's just for CC products.
So, any suggestions on what to do now? I'd really like to be able to update my applications via a Manager that will actually function.
regards,
Bill
G'day All,
(CS6 design and web premium, Windows 8. HP Pavilion quad-core i7)
Frankly, this is ridiculous.
Having been driven nuts by the 'Acrobat manager is not activated' message which persisted in popping up if I made any attempts beyond one to create a PDF - that is, I could print one, and then no others without a reboot, nor having done so could I read any PDFs - I searched online and got a discouraging, tangled mess of suggestions, including the fairly obvious one of checking that all programs had been updated by the Application Manager.
'Ah,' I thought, 'maybe if I ensure everything's up-to-date this thing where Acrobat failing to start because it thinks it's not 'activated' means I can neither read nor print PDFs will be miraculously fixed without my having to install magical patches or deregister and reregister the entire suite in order to appease a program I don't even use or want!'
Poor naive fool that I am!
So I tried to run the Application Manager.
It momentarily flashed a message claiming (I believe - it was only there for a second) another instance of itself was running, then proceeded to run an update process for the application itself, then threw up an administration window seeking to allow the program to modify the system about 2/3rds of the way through, and then announced via a little window with one of those horrible little red 'fail' symbols that the application manager had failed to install.
It sure had!
That's it - I now have no Application Manager to attempt to manage updates through! No shortcut - that disappeared too! Nothing in the hideous Windows 8 start menu! No search will reveal it! It's simply gone. Yes, I've rebooted.
All I can find online suggests installing a new instance of the Application Manager, which is, of course, the CC version, and I'm not a subscriber. OK, maybe that will work, but, quite frankly, with two strikes against Adobe already I'm going to ask if anyody actually knows whether this approach, or any other, is likely to solve the problem.
regards,
Bill

Thanks for the reply, Jeff. Sure am! But that's not the main problem.
However, it appears the main problem has been fixed - via the installation of AAM 8 - a mere 9 months later! CS6 updates - woohoo!
This didn't fix the Adobe PDF printing thing - in fact, I just lost everything I'd previously typed in response to you testing this hadn't been fixed by AAM 8's updates (it hasn't!).
However, during the 9 month fallow period I've discovered that if I keep process explorer open and kill the splwow64.exe/acrotray.exe process tree after every single PDF printing I don't get bizarre messages telling me the Adobe PDF printer isn't 'activated' or have my system go into a tizzy and need rebooting. So it still doesn't really work, but I do have a work-around...
regards,
Bill

Application Manager failing on new CC install

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