Application Manager says Muse is "installed". It is not. HELP
Application Manager says Muse is "installed". It is not. I found a legacy beta copy of Muse I had downloaded a long time ago, so I erased it and all of its files. That did not work. What to do? I purchased cloud in part for Muse?
I found a legacy beta copy of Muse I had downloaded a long time ago, so I erased it and all of its files.
I'm sure ther Muse forum contains instructions on how to do this the right way similar to this one for PS CS& Public Beta:
Adobe Forums: FAQ: How do I uninstall the Photoshop CS6 beta?
Mylenium
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Adobe Application Manager says Lightroom is installed. Its not.
I have been migrating my apps to a new drive and now I cant install Lightroom couse Adobe Application Manager says Lightroom is installed allready. What to do???
We have to Re-name the OOBE folder and so we will be able to install the software from AAM, once it is installed we can undo the OOBE folder.
Mac HD> Application support > Adobe> OOBE
For 32 bit : C:\Program Files > Common Files > Adobe\ OOBE
For 64 bit: C:\Program Files( X 86) > Common Files > Adobe\ OOBE
You can re-name the OOBE folder as OOBE.old.
Note: Please don't forget the Re-name the OOBE.old as OOBE once the software is installed. -
Application Manager Says Acrobat is Installed But it Isn't
I had to uninstall acrobat since it wouldn't start, some kind of incorect license message. It may have been installed, in fact it probably was originally installed from a disk I had. I assumed I would simply be able to re-install the creative cloud version from application manager but application manager insists it's installed. It ain't. This is after multiple reboots. Any ideas?
EricHi Eric,
You might try to uninstall the previous installation:
Uninstall Acrobat X in Mac OS®
In Applications > Utilities > Adobe Installers, select the Acrobat X Uninstaller and double-click it.
Follow the onscreen instructions to uninstall Acrobat.
In the Authenticate dialog box, type the user name and password for an administrator account and click OK.
Note: The uninstaller removes only Adobe Acrobat X files from the system. It does not remove Adobe Reader files, Acrobat user data, or files that are shared with other Adobe applications.
(Optional) Move any Adobe PDF Settings files that you created from the Library/Application Support/Adobe PDF folder and drag the folder to the Trash.
Uninstall Acrobat X in Windows®
Open Control Panel > Programs and Features (Vista/Win 7) or Add/Remove Programs (XP)
Find the entry for Acrobat X, select it
Click Uninstall and follow the on screen instructions
Note: be sure to check the list again after uninstallation to ensure the Acrobat components are removed
After uninstall try reinstalling Acrobat X from within the Adobe Applictaion Manger
-Dave -
Need to reinstall Acrobat X but Application Manager says it's installed.
I have to reinstall Acrobat X and used the uninstaller to uninstall Acrobat and Distiller. Application Manager in CS6 says it's installed. How do I reinstall?
Thanks!You might try to use the Adobe "Cleaner tool" to make sure all the bits of Acrobat Pro X are uninstalled and then AAM should let you install again. Another thing to try is download the Acrobat Pro X trial and install from that - after it installs AAM should figure out you have a CC subscription and give it license based on your subscription and let it run. Check the "Help" menu to see if the "Deactivate" is selectable. If it is then AAM has given it a license and you should be back in business.
You can download the "Cleaner Tool" at http://www.adobe.com/support/contact/cscleanertool.html
Good Luck...and make sure to read the ReadMeFirst.pdf file that comes with the cleaner tool.
-Bob -
Application Manager Shows Muse as Installed and It's not
How come the Application Manager for Creative Cloud, shows Muse as installed when it's not. I previously uninstalled Muse through Windows 7 Add/Remove progams.
How do I fix this.Hi Princess0333,
I would double check the list in Programs and Features to ensure Muse is not listed, If it is, run the uninstall again, if it isn't, you'll probably need to uninstall all Creative Cloud apps and then run to clearer tool to ensure everything is removed and then reinstall everything.
http://www.adobe.com/support/contact/cscleanertool.html
-Dave -
Adobe Application Manager says Acrobat is installed...but where?
I cannot locate where Acrobat is installed... or what I am supposed to do next.
It should be located inside your Applications folder. Please try locating it there.
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Adobe Application Manager says Dreamweaver is installed but it's not
Hi,
How can I reinstall Dreamweaver in Creative Cloud?
Can I desinstall the applications on my computer? If so, how can I do that?
Thanks !Hi,
I'm with Windows 7.
See below my screen shots.
As I subscribed to Creative Cloud especially for Dreamweaver and Photoshop,
it's very important to fix the problem.
Should I have to uninstall everything?
Please, help me.
Thanks.
Josée
Josée Leblanc
Sat Prem Kaur
www.creationsfantaisie.com <http://www.creationsfantaisie.com/>
www.sourcemoringa.com <http://www.sourcemoringa.com/>
www.facebook.com/angeterrestre -
Application Manager says "Up to date" but running 12.0
I installed the 12.2 update on my computer at work just fine.
But when I got home I tried to install it there as well. Ran the Application Manager and it downloaded the update and procedded to install it. I ran DW when it finished, but the update is not there. Now the Application Manager says my DW install is up to date, but when going to About DW it reads 12.0, not 12.2 and I do not have the Edge Web Fonts integration at home.
So my question is how do I run the update again? I have checked the Hosts file, Certificate, and Firewall. Nothing is blocked. All my other updates ran fine, but DW will not apply this 12.2 update for some reason.
I am running Windows 7 6-bit4 Pro with 32GB RAM and more HDD space than is necessary for an average home users PC (4TB).
Thanks,
Joe.12.2 is Cloud only. The Creative Suite version is 12.0.3.
Which version are you running at home? -
I tried to instal Flash via the Application Manager the other day, my laptop went to sleep during install and when I woke it back up again the installation had frozen. I closed the manager and rebooted my laptop. The application manager now says that Flash installed and is "Up to Date"
But the application is not on my laptop... I looked in the adobe folder and there is nothing for flash. Searching comes up with no results.
I've tried uninstalling and reinstalling the app manager but the same thing appears, I have no way to reinstall Flash. If you have any ideas please let me know!
Thank you!Hi Jeff,
I am having a similar issue. Application manager says these programs are installed: Ps, Ae, Dw, Sg, Pl, Creative Cloud, but only Air and Premiere show in the Programs and Features panel as having been installed. The directories are all there, too, under Programs, but the programs won't run (nothing on start menu or in the programs list from that).
In addition, you say to uninstall the Application Manager, but it's not listed on the installed programs either. If I click on the downloaded file for it's intallation, it simply runs the program, as if it's already installed. Shouldn't it be under Progams and Features as an uninstallable program?
So, first, how do I uninstall the Application Manager? I like the idea of using this simple interface, so would like to continue to use it again after re-install.
Second, I would try manually installing the programs that are missing, but I don't know if that's safe considering the targeted directories are already full of files and data, as if they were installed, but didn't register properly with Windows to be able to be run.
I am not blaming Adobe on this, by the way, but I suspect that, because it was taking so long to install all the listed programs, I left the computer on and went to sleep, and possibly some power-saving feature interrupted the installation progress. It's a brand-new, very fast laptop, a Lenovo Y500 with Windows 8, and I just don't know how to control everything on it yet.
What to do? -
Application Manager says Acrobat X is installed when it isn't.
I had CS5.5 installed on my Mac, and then I also installed CS6 via the Creative Cloud and Adobe Application Manger to try it out. After deciding to sign up to the CC license, I used the Adobe uninstaller to delete CS5.5. That went smoothly, but now Acrobat X is gone (as it should be after running the CS 5.5 uninstaller) and the new Adobe Application Manager says that Acrobat Pro X is INSTALLED. I can't seem to find a way to reset AAM and get it to recognize that Acrobat is actually now uninstalled and install it again.
Any thoughts and help on the matter would be appreciated.
ThanksI'm moving this thread over to our installation forum.
For general Creative Cloud Membership questions, here is the FAQ link:
http://www.adobe.com/products/creativecloud/faq.html
-Dave -
Application Manager says Acrobat X is installed - but I can't find it on my PC. Help.
Application Manager says Acrobat X is installed - but I can't find it on my PC. Can you help please.
I am having the same problem. Control Panel shows it is installed(but all that does is let me uninstall it), but I can't find it anywhere. When installing it, it said installation completed, but some components failed to install. Would apprciate any help to figure out how to install this product. I have had no trouble downloading any of the other products I wanted from the Cloud.
The error report was as follows:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 2 warning(s)
WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0
WARNING: DW066: OS requirements not met for {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1310.Error writing to file: C:\Config.Msi\423cf0.rbf. Verify that you have access to that directory.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1310.Error writing to file: C:\Config.Msi\423cf0.rbf. Verify that you have access to that directory.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
Thanks,
Debbie -
Application manager says installed but its not
Application manager says DW installed but its not, and I cant clear it or install
I put a clean OS (Win7) on this week and installed CC on a fresh system. I also have a macbook pro and have problems with that also.Is it my account.
I have 2 macbook pros one running CS6 the other on CC and a PC workstation on CC.
Could this be causing the problem -
Adobe Application Manager says its up to date but
Hi,
I have just purchased a subscription with Adobe. I have installed the application manager. I installed acrobat pro but I noticed that photoshop, indesign, illustrator and premire pro CS6 family says up to date. There are no icons or applications downloaded to my computer. Is there a way to reset this application manager so I can instal and launch these applications? I'm also using a mac computer.http://helpx.adobe.com/creative-suite/kb/troubleshoot-update-issues-cs5-cs5.html#main_AAM_ says_no_updates_are_available
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Application manager says LR up-to-date, but LR says update available
(Mac OS Mountain Lion)
I am a Creative Cloud subscriber. My application manager says that lightroom is up-to-date; however, lightroom reports itself as version 4.1 and notes the availability of the 4.3.
The Main Question: How do I (safely) upgrade to 4.3?
-- Can I just download and install the lightroom upgrade? Or will this mess-up my creative cloud installation?
Thanks very much for your help.Lsfinn you have two choices on how to proceed.
First you can remove your current installation and redownload and install Photoshop Lightroom from your Adobe Application Manager. The version available through the Adobe Application Manager was recently updated to 4.3.
Your second option is you can download and install Photoshop Lightroom 4.3 from http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh. The installation of the update will utilize the licensing information available in Lightroom 4.1. -
Photoshop CC today opens Adobe Application Manager, says "Sign in Required", but with correct info gives error message. Also, CC desktop not working. I haven't had any problem in the previous two months. I also was just build two weeks ago, and had to update my billing information. I tried online chat, after 30 minutes of typing, I've been disconnected twice. The funny thing is, Photoshop CC does open, and it works fine. However this message is irritating concerning. I'm on a Mac running the latest operating system and hardware.
Please Update CC App from following link:
http://www.adobe.com/appsmanager/index.html and then try signing in.
Do let us know if it works for you.
Regards
Pragya
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