Application Manager Updates Fail
Seen the new features in Photoshop CC and want to ipdate. All updates in Application Manager fail. Is that because the CC Connection isn't working either?
Jumped the gun on CC, sorry.
Starts to download then says: "Update failed." Updating through applications has issues too. Get a message that the updates are complete, then reads "Some of the components of the following products could not be updated successfully" and lists all the programs it was supposed to update.
Get a flashing alert that says: "Unable to sync file(s) Click to view online help." Which inturn says Cloud is ofline for upgrades. But that's it. Turn off the alert per instructions. Pretty sure I don't have anyting stored on the Cloud, so not really an issue. When't is coming back?
Similar Messages
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Application Manager - Update Failed (U44M1P20)
I'm having a hard time finding any details on this error code. The application manager (Mac version) downloads the update and then attempts to install the update only to show "Update Failed" when it reaches 100% completion. Has anyone else encountered this, is this a known issue, how do I update applications in the meantime? If it's any help the entry in the system log reads "executing /Applications/Utilities/Adobe Application Manager/CCM/../DECore/Setup.app/Contents/MacOS/Setup" right before the status reads "Update Failed".
I would suggest to update Adobe Application manager from
Windows : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
MAC: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
then try to install the update
If still you are not able to update software and getting same error then uninstall all the Adobe software selecting remove prefernces and Clean the remnants using Adobe CS cleaner tool.
Adobe CS Cleaner tool can be downloaded from : http://www.adobe.com/support/contact/cscleanertool.html
Now install the software again and try to update.
Regards,
Jatin Dembla -
Updating Adobe Application Manager updates fail!
Since i updated the Adobe Application Manager to version 6.2.112.0 i experience failures when updating programms!! Everytime i get these kind of messages:
Photoshop 13.0.1-update voor Photoshop CS6 en Photoshop CS6 Extended
Update is niet van toepassing. Foutcode: U44M1P28
Adobe Media Encoder CS6 6.0.2-update
Update is niet van toepassing. Foutcode: U44M1P28
Adobe InDesign CS6 8.0.1-update
Update is niet van toepassing. Foutcode: U44M1P28
DPS Desktop Tools CS6 2.04.2-update
Update is niet van toepassing. Foutcode: U44M1P28
Adobe Premiere Pro CS6 6.0.2 Update
Update is niet van toepassing. Foutcode: U44M1P28
Update 2 van Flash Pro CS6
Update is niet van toepassing. Foutcode: U44M1P28
Adobe Bridge CS6 5.0.1-update
Update is niet van toepassing. Foutcode: U44M1P28
DW CS6 12.1 Creative Cloud
Update is niet van toepassing. Foutcode: U44M1P28
What can i do to solve this problem?According to the log, there's 26 errors. From what I can figure, it's the same number on all of them. But not sure. You say you don't want any attachments here, so I guess there's no other way than posting the transcript righ here. Sorru for that...
-------------------------------------- Summary --------------------------------------
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | - 0 fatal error(s), 26 error(s)
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | OSX version: 10.8.2
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 |
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 AE English Language Pack_13.1.2_AdobePhotoshop13-en_AE 13.1.2.0 {08599928-4B3D-40E5-91A9-FBDB79F026E3} requires a parent with following specification:
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 AE English Language Pack_AdobePhotoshop13-en_AE
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Turkish Language Pack_13.1.2_AdobePhotoshop13-tr_TR 13.1.2.0 {0C97B32E-6977-42BE-A8B6-4290B268694F} requires a parent with following specification:
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Turkish Language Pack_AdobePhotoshop13-tr_TR
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Finnish Language Pack_13.1.2_AdobePhotoshop13-fi_FI 13.1.2.0 {11529BB2-CA02-49C8-AA95-10AD42AE8DF7} requires a parent with following specification:
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Finnish Language Pack_AdobePhotoshop13-fi_FI
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Korean Language Pack_13.1.2_AdobePhotoshop13-ko_KR 13.1.2.0 {1F094134-D10F-43D2-A7E5-CF45C0D26968} requires a parent with following specification:
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Korean Language Pack_AdobePhotoshop13-ko_KR
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Russian Language Pack_13.1.2_AdobePhotoshop13-ru_RU 13.1.2.0 {3BA0C10C-75B9-4095-B511-B53E5C41C295} requires a parent with following specification:
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Russian Language Pack_AdobePhotoshop13-ru_RU
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Czech Language Pack_13.1.2_AdobePhotoshop13-cs_CZ 13.1.2.0 {435DEAC1-A812-4B03-96AE-AB6EA5B63CDE} requires a parent with following specification:
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Czech Language Pack_AdobePhotoshop13-cs_CZ
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Brazilian Portugese Language Pack_13.1.2_AdobePhotoshop13-pt_BR 13.1.2.0 {4392112C-36F7-410F-A6B0-C711A36021A3} requires a parent with following specification:
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Brazilian Portugese Language Pack_AdobePhotoshop13-pt_BR
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Norwegian Language Pack_13.1.2_AdobePhotoshop13-nb_NO 13.1.2.0 {50618DC4-290B-40E5-9C98-32D0C06D64F3} requires a parent with following specification:
02/11/13 17:19:18:251 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Norwegian Language Pack_AdobePhotoshop13-nb_NO
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Ukrainian Language Pack_13.1.2_AdobePhotoshop13-uk_UA 13.1.2.0 {7280899C-D15A-43ED-8188-4284EAA8D618} requires a parent with following specification:
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Ukrainian Language Pack_AdobePhotoshop13-uk_UA
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 German Language Pack_13.1.2_AdobePhotoshop13-de_DE 13.1.2.0 {83753042-07F9-441A-ADF9-A7C3B2E322D8} requires a parent with following specification:
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 German Language Pack_AdobePhotoshop13-de_DE
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Chinese Language Pack_13.1.2_AdobePhotoshop13-zh_CN 13.1.2.0 {875BE132-FCC8-49F5-90D6-C8525CB843E3} requires a parent with following specification:
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Chinese Language Pack_AdobePhotoshop13-zh_CN
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Spanish Language Pack_13.1.2_AdobePhotoshop13-es_ES 13.1.2.0 {8AA226A5-AAEB-4C68-8658-5AD47759E2B2} requires a parent with following specification:
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Spanish Language Pack_AdobePhotoshop13-es_ES
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Danish Language Pack_13.1.2_AdobePhotoshop13-da_DK 13.1.2.0 {964E13FD-3E6C-446A-BDE4-ECFE04DD509B} requires a parent with following specification:
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Danish Language Pack_AdobePhotoshop13-da_DK
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 MA French Language Pack_13.1.2_AdobePhotoshop13-fr_MA 13.1.2.0 {9D5D6D1A-A242-4612-B254-9CB5B2BCDF1E} requires a parent with following specification:
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 MA French Language Pack_AdobePhotoshop13-fr_MA
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Polish Language Pack_13.1.2_AdobePhotoshop13-pl_PL 13.1.2.0 {A5C995B0-2D65-4B93-ADF0-8C858BDC94A5} requires a parent with following specification:
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Polish Language Pack_AdobePhotoshop13-pl_PL
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 North American Spanish Language Pack_13.1.2_AdobePhotoshop13-es_MX 13.1.2.0 {A75965AC-A4D7-43A6-A93C-0004C4E6FDE1} requires a parent with following specification:
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 North American Spanish Language Pack_AdobePhotoshop13-es_MX
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 IL English Language Pack_13.1.2_AdobePhotoshop13-en_IL 13.1.2.0 {C5DC9C11-6A66-4E6A-9945-5A15033F71C2} requires a parent with following specification:
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 IL English Language Pack_AdobePhotoshop13-en_IL
02/11/13 17:19:18:252 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Japanese Language Pack_13.1.2_AdobePhotoshop13-ja_JP 13.1.2.0 {C9E143AD-BB1D-4B02-B501-288B652D1FC4} requires a parent with following specification:
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Japanese Language Pack_AdobePhotoshop13-ja_JP
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Italian Language Pack_13.1.2_AdobePhotoshop13-it_IT 13.1.2.0 {D1757F68-0594-4696-A066-002BF6F9EC7D} requires a parent with following specification:
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Italian Language Pack_AdobePhotoshop13-it_IT
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Hungarian Language Pack_13.1.2_AdobePhotoshop13-hu_HU 13.1.2.0 {E22B1847-FBD4-455D-8E99-58CE6187F4BD} requires a parent with following specification:
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Hungarian Language Pack_AdobePhotoshop13-hu_HU
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 International English Language Pack_13.1.2_AdobePhotoshop13-en_GB 13.1.2.0 {E554584D-11FD-44EF-AD36-5B7525BC414D} requires a parent with following specification:
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Chinese (traditional) Language Pack_13.1.2_AdobePhotoshop13-zh_TW 13.1.2.0 {E673F57E-1D23-4072-B1BA-FEC634FC4810} requires a parent with following specification:
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Chinese (traditional) Language Pack_AdobePhotoshop13-zh_TW
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 French Language Pack_13.1.2_AdobePhotoshop13-fr_FR 13.1.2.0 {F309136D-1209-4CD2-AC9B-D00DBAC659E3} requires a parent with following specification:
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 French Language Pack_AdobePhotoshop13-fr_FR
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Dutch Language Pack_13.1.2_AdobePhotoshop13-nl_NL 13.1.2.0 {F6EC4C1A-EB1D-42D7-B8FB-6860AA386D46} requires a parent with following specification:
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Dutch Language Pack_AdobePhotoshop13-nl_NL
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DW023: The extension payload: Adobe Photoshop CS6 Canadian French Language Pack_13.1.2_AdobePhotoshop13-fr_CA 13.1.2.0 {F71F7717-9840-4E85-AC46-29DB29313A88} requires a parent with following specification:
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | Family: Photoshop
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ProductName: Adobe Photoshop CS6 Canadian French Language Pack_AdobePhotoshop13-fr_CA
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | MinVersion: 0.0.0.0
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This parent relationship is not satisfied, because this payload is not present in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | This payload will be ignored in this session.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ----------- Payload: Adobe Photoshop CS6 Core_13.1.2_AdobePhotoshop13-Core 13.1.2.0 {4E02C584-5A78-4D4F-AB74-67C5665F8A00} -----------
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/Plug-Ins/Extensions/FastCore.plugin/Contents/CodeResources"(Seq 2)
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 |
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | Please search the above error string(s) to find when the error occurred.
02/11/13 17:19:18:253 | [INFO] | | OOBE | DE | | | | 431881 | These errors resulted in installer Exit Code mentioned below.
02/11/13 17:19:18:254 | [INFO] | | OOBE | DE | | | | 431881 | -------------------------------------------------------------------------------------
02/11/13 17:19:18:254 | [INFO] | | OOBE | DE | | | | 431881 |
02/11/13 17:19:18:254 | [INFO] | | OOBE | DE | | | | 431881 | Exit Code: 7 - Unable to complete Silent workflow.
02/11/13 17:19:18:254 | [INFO] | | OOBE | DE | | | | 431881 | Please see specific errors for troubleshooting. For example, ERROR: DS015, DW023 ...
02/11/13 17:19:18:254 | [INFO] | | OOBE | DE | | | | 431881 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/11/13 17:19:18:254 | [INFO] | | OOBE | DE | | | | 431881 | END - Installer Session
02/11/13 17:19:18:254 | [INFO] | | OOBE | DE | | | | 431881 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/11/13 21:21:29:716 | [INFO] | | OOBE | DE | | | | 492878 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/11/13 21:21:29:716 | [INFO] | | OOBE | DE | | | | 492878 | Visit http://www.adobe.com/go/loganalyzer/ for more information
02/11/13 21:21:29:716 | [INFO] | | OOBE | DE | | | | 492878 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/11/13 21:21:29:716 | [INFO] | | OOBE | DE | | | | 492878 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/11/13 21:21:29:716 | [INFO] | | OOBE | DE | | | | 492878 | START - Installer Session
02/11/13 21:21:29:716 | [INFO] | | OOBE | DE | | | | 492878 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/11/13 21:21:29:716 | [INFO] | | OOBE | DE | | | | 492878 | RIBS version: 7.0.0.91
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | OSX version: 10.8.2
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | ::START TIMER:: [Total Timer]
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | CHECK: Single instance running
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | CHECK : Credentials
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | Load Deployment File
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | deploymentFile option not given
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | CHECK : Another Native OS installer already running
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | Create Required Folders
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | Assuming install mode
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | Looking up install source path
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | Sync Media DB ...
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | ::START TIMER:: [Sync Media DB]
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | Pre check media db sync
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | End of Pre check media db sync. Exit code: 0
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | :: END TIMER :: [Sync Media DB] took 620 milliseconds (0.62 seconds)
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | Ready to initialize session to start with ...
02/11/13 21:21:29:720 | [INFO] | | OOBE | DE | | | | 492878 | ::START TIMER:: [CreatePayloadSession] -
Application Manager update failing
I'm getting the following errors when attempting to install the 5 updates to CS6 Production Premium the Application Manager called for this morning; This is on a Lion 10.7.4 installation. Premiere was already at 6.0.1, but it called for it to also be updated at 110MB. It called for a SpeedGrade update to 6.0.1 at 33MB. The other updates all were infrastructure updates. Adobe CSXS InfrastructureCS6 for Flash Professional, Illustrator, Photoshop, Prelude, and. Premiere Pro.
This was the result of two attempts:
Adobe SpeedGrade CS6 6.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
Adobe Premiere Pro CS6 6.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
Next Try:
Adobe SpeedGrade CS6 6.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
Adobe Premiere Pro CS6 6.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
Adobe CSXS InfrastructureCS6
There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
Any idea what is going on? Tried with the Premiere Pro 6.0.1 update unchecked, same result.Here is what my AAMupdater folder looks like now. The trials were referring to the updates. As you can see, the Premere 6.0.1 update is still there. Don't want to run it as I am already at 6.0.1 and don't wat to disturb any prefs or plugins by accident applying an update that has already been made. Got it from the adobe.com site directly. Why wasn't the the new AAM suggested as an update by the current AAM? Didn't know it existed. Also the XML's I referred to are downstream of the (Cont) Data_folder.
The new AAM you suggested Adobe Application Manager 6.2.38.0 which can be found at http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 worked on my other computer. It solved the problem for it. -
Adobe Application Manager: updates failed to install
It may be pertinent to tell you that I have re-installed Win7-64 and all my applications after a disk crash. I've reinstalled Bridge, Photoshop-- my entire CS5 package. All was well for a few days, then I got a popup to update several produces. The above shows what didn't update. What to do?
Bobbi999 I have heard a couple possible causes. Some individuals have reported if they set the clock back on their computer they are able to obtain the updates automatically.
Considering it is extremely unlikely there will be any additional updates released for Creative Suite 5 I would recommend applying the updates directly. You may also want to consider backing up the updates in case you need to reinstall them again in the future. -
Failed installation: How to rerun Adobe Application Manager updates for Photoshop CS6
Hi.
The installation of Adobe Extension Manager CS6 failed - while 2 others update for Photoshop CS6 did intall. I was installing Adobe Reader X .
That's why I discovered the notication from the application manager about updates for CS6 - and I just confirmed that as well.
Apparently the Reader installation blocked only the update installation of Adobe Extension Manager CS6 - saying another installation process was running ... such stuff happens sometimes.
However, it seems Adobes Application Manager update module does not track its failed installations? It does not automatically advertise that update has not been installed and notifiying me again to install it. At least not immediately ...
So how do I rerun the Adobe Application Manager update moduel to check for updates manually?You go Photoshop CS6 > Help > Updates ...
-
I'm trying to update my Photoshop CS5, but continue to receive the same problem every time. The application manager update dialogue box simply states "some updates failed to install." There's no specific error code, but a link to contact support for further assistance. It doesn't take me to customer support, but does take me to a screen which states. "Error "This serial number is not for a qualifying product." I've checked my account and the product serial number is associated with my account., so I don't see any problem. I have not been able to find a resolution to this problem, so I hope that someone can point me in the right direction. Thank you!
update directly, Product updates
-
Application Manager updated to Creative Cloud?
Why did Adobe Application Manager update to a launch button for Creative Cloud? I don't have Creative Cloud. I typically run updates as I see the alerts come in, and just ran this update to find app. manager was replaced with a launch button to CC. I have no idea why this is on my desktop now. Should I be deleting this application? I have CS6 installed and thought I would need application manager for any updates to my software. If anyone can advise me, that would be great. This whole thing seems very weird to me.
Thanks,
KimIt seems that sometime in the past few weeks (months?) Adobe has updated the Application Manager so that when you launch it directly, or via a shortcut, it automatically tries to launch Creative Cloud instead of launching itself.
In Windows, the Application Manager application itself is located here:
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDapp.exe
Double-clicking this file used to run itself, the Application Manager. Now, double clicking this file makes it try to run the Creative Cloud app instead. If you don't have Creative Cloud installed, you get an error that Creative Cloud is missing and needs to be installed.
The same is true for clicking on the shortcut, Start Menu>All Programs>Adobe Application Manager. This is a shortcut to the above file. It used to run the Application Manager. Now it tries to run Creative Cloud.
The only way I have found to run the Application Manager itself now, is to open one of the Adobe applications, such as Photoshop, and then go to the Help menu and choose "Updates..." This will run the actual Adobe Application Manager.
If you open the Windows Task Manager while the Adobe Application Manager is running, select the Adobe Application Manager under the Applications tab, right click and select Go To Process, then right click on the process and choose Open FIle Location, you can see that the file that is running is still:
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDapp.exe
This means that:
1. when you run the file directly, it tries to run Creative Cloud
2. when an Adobe application such as Photoshop runs the file, it runs itself (the Application Manager)
There must be a command switch (or flag) being set by the Adobe applications when they run this file, telling it to run itself rather than launch Creative Cloud. I wish I knew what that switch was. If I did, I'd make a custom shortcut with the switch in it and replace my existing shortcut for Adobe Application Manager with the custom one.
In the mean time, I have avoided installing Creative Cloud (since I don't need it) and I am avoiding using the shortcuts (since they make it try to run Cloud). When I want to check for updates, I launch Photoshop and launch the Application Manager from in there instead, for now.
I hope either Adobe fixes this or someone posts the command switch info so I can make a shortcut. -
Application manager has failed to install
Application manager has failed to install
This might be caused due to the interference of some program running at the background.
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
> Reboot the machine
> Download AAM from : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 and Install and check. -
Extension manager update failed
Extension Manager 6.0.7 Update
Installation failed. Error Code: U44M1P7
In photoshop, the only adobe product i am using I am not abble to save files in pdf format, how do i fix this. The uodate of the extension manager failed as you can see at the error code
reinstalling earlier versions also failed.Thanks that worked. However saving as a pdf still gives the error message 'could not save as pdf because of program error'
Op 15 okt. 2013, om 03:20 heeft Carl Sun het volgende geschreven:
Re: Extension manager update failed
created by Carl Sun in Extension Manager - View the full discussion
You can simply delete the installation folder of Extension Manager CS6 then download and install the 6.0.7 full installer from http://www.adobe.com/exchange/em_download/em6_download.html.
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Start a new discussion in Extension Manager at Adobe Community
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Application Manager - Updating then Fails
Is their a way to uninstall the Application Manager and re-install? Everytime I open it I receive an "updating" then it fails.
TTAMX is right.
Here is a link for the cleaner tool http://www.adobe.com/support/contact/cscleanertool.html
Just make sure when you get to these specific dialogs, you choose Creative Cloud, and on the next choose, Creative Cloud INSTALLER. It will not delete your installed apps just the app manager. Then after it is done and it will make a log. Then reinstall the Adobe Application Manager and you should be good to go.
I went through this yesterday after I patched all the apps. The application manager wouldn't work anymore after patching photoshop, illustrator etc etc. Using the cleaner tool was the step that fixed things for me. -
Adobe Application Manager Update Error U44M1P7
The application manager gives me a error U44M1P7 so I tried updates from the site but now I got a updates could not be applied message . This is for Bridge patch 5.0.2, Flash Pro CS6 update 2, FireworkS CS6 , Can't even Find the new Photoshop update for Creative Cloud Photoshop 13.1.2. This all started when I subscribed to Creative Cloud Photoshop yesterday. Can't even install photoshop 13.0.4 which is what I had before with creative suite.
I have been waiting for 170 minutes now for tech support to return call.
Message was edited by: ImagepointVinayak: Hello. Welcome to Adobe Technical Support.
Vinayak: Hi Pierre.
Pierre Clemente: Extension Manager 6.0.5 Update Installation failed. Error Code: U44M1P7 Photoshop Camera Raw 7.4 Installation failed. Error Code: U44M1P7 Adobe Bridge CS6 5.0.2 Update Installation failed. Error Code: U44M1P7 Adobe Photoshop 13.0.4 Installation failed. Error Code: U44M1P7 Adobe CSXS InfrastructureCS6 Installation failed. Error Code: U44M1P7 Adobe Media Encoder CS6 6.0.2 Update Installation failed. Error Code: U44M1P7 Flash Pro CS6 update 2 Installation failed. Error Code: U44M1P7
Pierre Clemente: Hello
Vinayak: I understand that you are unable to update the Photoshop product, am I correct?
Pierre Clemente: Extension Manager 6.0.5 Update Installation failed. Error Code: U44M1P7 Photoshop Camera Raw 7.4 Installation failed. Error Code: U44M1P7 Adobe Bridge CS6 5.0.2 Update Installation failed. Error Code: U44M1P7 Adobe Photoshop 13.0.4 Installation failed. Error Code: U44M1P7 Adobe CSXS InfrastructureCS6 Installation failed. Error Code: U44M1P7 Adobe Media Encoder CS6 6.0.2 Update Installation failed. Error Code: U44M1P7 Flash Pro CS6 update 2 Installation failed. Error Code: U44M1P7
Pierre Clemente: Please read what is written
Vinayak: \Thank you for information.
Vinayak: I will be glad to check and help you with this issue.
Vinayak: For security reasons, could you verify your complete name and billing address as mentioned on your account please?
Vinayak: Thank you for the information.
Vinayak: May I please have the serial number of the product, so that I can assist you better?
Pierre Clemente: Please give me a moment to go to my adobe sit and locate my serial number
Vinayak: Sure.
Pierre Clemente:
Vinayak: Thank you for the serial number.
Vinayak: Just to confirm are you facing the issue with only Photoshop?
Pierre Clemente: Extension Manager 6.0.5 Update Installation failed. Error Code: U44M1P7 Photoshop Camera Raw 7.4 Installation failed. Error Code: U44M1P7 Adobe Bridge CS6 5.0.2 Update Installation failed. Error Code: U44M1P7 Adobe Photoshop 13.0.4 Installation failed. Error Code: U44M1P7 Adobe CSXS InfrastructureCS6 Installation failed. Error Code: U44M1P7 Adobe Media Encoder CS6 6.0.2 Update Installation failed. Error Code: U44M1P7 Flash Pro CS6 update 2 Installation failed. Error Code: U44M1P7
Pierre Clemente: Please read what is written
Vinayak: I wish I could help you with that issue but we (chat support) handles issues with Installation, Download and first Launch of the Adobe CS 6 products.
Vinayak: In this case I will provide you the link to contact the phone support team so that they will be glad to assist you in this regard.
Vinayak: Please click here.
Vinayak: Did you get the link?
Pierre Clemente: You are not listening
Pierre Clemente: The is an error problem with updates
Pierre Clemente: Let me speak to a supervisor
Pierre Clemente: i have been trying to solve this problem since May 8
Vinayak: Pierre , we truly understand your concern, and we are the Chat support for the download and install of the actual products and we do not have support for the update install, so for the update install issue you need to contact the support over phone to resolve the issue, I hope you can understand the situation. -
Adobe Application Manager: Installation Failed
Hello, my name is Keem.
I just signed up for creative cloud as a student. I installed the Adobe Application Manager, which from what I hear is what allows you to install the software's onto your computer.. Now, whenever I try to install one of the applications, for example; Adobe Premiere, it gives me an orange highlighted text that reads "Installation Failed". Under the dropdown arrow for it, it reads "Administrative priveledges are required to install, please retry, or cancel to install later."
Is this normal?
I would appreciate any help! Thank you
**Update
I fixed the problem and the programs seem to be installing fine, however; having had an old version of Adobe Premiere/Photoshop/After Effects, Illustrator ETC, I decided to delete them off of my computer. The problem is though, that on my Adobe Application Manager, they say "Up to date" when they aren't even located on my hard drive anymore. How can I fix this?Hi icaptureart ,
Basically you are facing two different issues . First of all , to install any of the Adobe products , we need to be logged in as the Local computer's Admin so that the required changes/modification can take place succesfully .
Second issue that you are facing where in the Adobe application manager is still saying the products are available on your system because we only moved the products to trash,we never deleted the actual products. To delete the products on your machine , i would request you to kindly navigate to Utilities>Adobe Installers and select the uninstaller from within this folder .
Please let us know if the above mentioned helps .
Kartikay Sharma -
Adobe Application Manager - Always Failing
I have CS5 Extended and CS6 Extended, but - what they call
"Adobe Application Manager" (and i must call rubbish) - always fails
to install any updates after downloading them.
I have tried few times, and would suggest to Adobe: to stop being
embarrassed this way, and re-write the manager that really does the job.
It's clear that this "manager" part of so great CS software now is:
undoing all that good.
And - it's constantly giving you the warnings as this - not even true to what is going on
(in this case i am NOT running the manager already, and here is one of many wrong warnings,
before it fails to install any updates (again and again) - this is just one sample i've made today:
Michael.
=============1. You can open your Finder and navigate to Extension Manager CS6( "/Applications/Adobe Extension Manager CS6" ), and drag it to Trash.
2. Then download and install Extension Manager 6.0.4 full installer from
http://download.macromedia.com/pub/dw_exchange/extension_manager/mac/A dobeExtensionManager6.0.4All.dmg
3. After that, ignore the update message that "Extension Manager 6.0.4 is available".
Try installing the updates.
also uninstall & re install the adobe application manager.
try updating the program.
If still doesnt help then download & install the updates manually. -
Application Manager Update problem
I am using Windows 7 64 bit.
I just tried to download Lightroom.
Before it would download, application manager had to perform an update.
After the update nothing will download anymore. When I try to install a program, I get "Installation Failed" message.
"The download appears corrupted. Press Cancel, wait a few minutes and try again. (-60)"
Canceling and waiting doesn't do anything. I even tried changing the application directory in preferences.
Nothing woks. Nothing installs.Unfortunately that doesn't work either. As I posted in the Lightroom discussion, I tried to download the trial version of Lightroom. The download link doesn't work.
Apparently this is a fairly widespread problem. The Adobe solution is to use a different browser.
That is not an option since we can only use Internet Explorer at work.
It baffles me that downloads don't seem to work with Internet Explorer arguably the most used Internet client.
And yes I have everything turned off as far as addins and security.
If only Adobe would provide a simple link to downloads, it would be extremely easy to use and Adobe would not have to handle all these complaints.
I don't have problems downloading software from any other web site, only Adobes.
Sorry for the rant, but it is frustrating that something that should be so simple seems to always cause problems lately with Adobe.
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