Application Manager wont Install

My Application Manager wont download. I get the gray bar, but nothing happens. I have to control option delete just to turn it off. I have been through support and that have elevated me. They said I would receive a call 36 hours.
I need it to work today for my job. Can anyone help?
I have a Mac OS X VERSION 10.7.5

Bagwelldavid have you checked the configuration of your software firewall?  From the behavior you are describing it would appear that the Adobe Application Manager is being blocked from accessing the Internet.  You may also want to try the steps listed in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

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