Application Manger Software License Agreement for Acrobat Pro won't let me choose "Accept."

Just purchased the 12 month subscription to Creative Cloud and got most all programs I wanted installed, including Acrobat Pro. However, when attempting to open a PDF file an Application Manager window pops up with "CS6 Creative Cloud Membership" in the title and "Adobe Software License Agreement" in the header.
There is no other text in said window besides the options "Quit" and "Accept" in the lower right corner; below the Adobe logo in the upper left corner there is a drop menu triangle that opens an empty drop box.
The system we are using is a refurbished iMac 27" running OS x 10.6.8 Snow Leopard. Please advise; this is very frustrating.

Fix described here: http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html (see Blank EULA screen)
"Blank EULA screen. Problem: Mac OS only. On launch, a blank EULA screen appears, which cannot be accepted, and Acrobat does not run. This problem can appear if you have any products installed from CCM or from Creative Suite, and you tried installing Acrobat XI from a different source.
Workaround: Launch any other product which is part of the CCM or Creative suite. Then, deactivate it by choosing Help > Deactivate. Quit the application. Then, launch Acrobat and accept the EULA. Then, for the CCM subscription product, launch it and select License This Software to enable the CCM product again. If a CS application, launch it and reactivate it. [3338419]"

Similar Messages

  • How can I turn of the Software-License Agreement for my Users

    Hallo,
    I am owner of CLP-License for 44 Users of my Company.
    I Have installed an registered every Client-Installation in my Domain (WINDOWS 7 Professional 64 bit) - Thats OK (it,s my Job)
    After Restart the PC, Logoff/Logon of different Users, they must confirm the Software-License-Agreement ...?
    How can I Turn off this Funktion ?
    (Sorry for the Capitals - it is german-like :-))
    Ulf Hänsler
    (Thanks for your answers)

    Hi,
    the answer was usefull for my thinking, but it doesn't fix my issue.
    My Adobe Acrobat Version is DC (Standard/Professional):
    I've found this key in my registry HKLM:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\2015\AdobeViewer]
    "EULAAcceptedForBrowser"=dword:00000001
    "Launched"=dword:00000001
    These Data are fix after restarting and logon. But it doesn't help. A few seconds after starting DC Pro and opening a document the EULA will prompt.
    Where can I fix the acception of EULA for all my licensed Client and Users (without admin-rights for HKLM) ?
    Thanks for your answer
    Kindly regards
    Ulf Hänsler

  • Acrobat Pro won't let me save previously saved pdf

    Acrobat won't let me save current marked-up pdf even though I saved it halfway through. "Save" is grayed out, and when I click "Save As" and try to save with a new name, it says the doc can't be saved because the device is not ready. It won't even let me save it to Acrobat.com. Help! Can't lose all my comments and markups.

    Well, now it doesn't matter, because when I went back to the doc, all the text had disappeared in the doc...it only showed my markups. What does this mean?!

  • I get a Software License Agreement screen that is blank and won't let me choose "Accept", so how do I fix this?

    This happens when I open Acrobat.

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • Adobe Software License Agreement issue

    Every time I try to open Acrobat Pro (creatie cloud) I get this Adobe Software License Agreement with a blank screen.  It won't let me choose accept. Assuming there is a check box I need to check somewhere in the blank window. If i hit cancel it closes Acrobat.

    Blank EULA screen appears on Acrobat XI launch

  • Why does Acrobat XI installed via CC ask me for Adobe Software License Agreement?

    When I try to open a pdf with Acrobat XI Pro installed via Creative Cloud, after few second it starts Adobe Application Manager, it opens a completely blank window titled Adobe Software License Agreement asking to Accept. It's pointless to clic the Accept button: it doesn't do anything and Acrobat is unusable.

    Hello Michele,
    Please refer to following article:
    Blank EULA screen appears on Acrobat XI launch
    Regards,
    Anoop

  • When using Acrobat - Adobe Software License Agreement Pops Up - Accept doesn't seem to work - Application then automatically closes when existing the License Agreement pop up - Whats going on?

    When using Acrobat - Adobe Software License Agreement Pops Up - Accept doesn't seem to work - Application then automatically closes when existing the License Agreement pop up - Whats going on?

    Please try :
    Software License Agreement reappears after you click Accept
    Adobe's  "accept license agreement" pops up way too much and ruins UX
    Repeatedly asked to accept license agreement
    Hope it helps you.
    Regards
    Rajshree

  • I installed acrobat pro on my computer, and now I am unable to download items because I get a message that I need to open acrobat for the user agreement. opening acrobat pro does not help.

    I installed acrobat pro on my computer, and now I am unable to download items because I get a message that I need to open acrobat for the user agreement. opening acrobat pro does not help. What do i do?

    I have not contacted Adobe. I am using acrobat pro CC, and haven't noticed any problem with the software itself. The only problem I have had so far is when I try to download.

  • Acrobat Pro Won't launch.  Software agreement endless loop

    I am trying to get acrobat x pro working on my computer.  It is installed as part of the Creative suties 6 design standard package.  When I go to launch it all i get is an endless look of the Adobe Software LIcnese agreement.  I click accept and it happens again.   I am running it on windows 7 64bit
    I have tried reinstalling
    I have tried using the trick of deactivating another program, then resigning in.
    I even have tired the adobe cleaner tool.nks
    Any thoughts?
    Machines  specs
    Windows 7 64bit
    Core i5
    8 gigs of Ram
    128 gig ssd
    Thanks!
    Dan

    https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=46 71
    [email protected]
    发件人: penton
    发送时间: 2014-11-22 10:22
    收件人: wang jun
    主题:  Acrobat Pro Won't launch.  Software agreement endless loop
    Acrobat Pro Won't launch.  Software agreement endless loop
    created by penton in Downloading, Installing, Setting Up - View the full discussion
    I am trying to get acrobat x pro working on my computer.  It is installed as part of the Creative suties 6 design standard package.  When I go to launch it all i get is an endless look of the Adobe Software LIcnese agreement.  I click accept and it happens again.   I am running it on windows 7 64bit
    I have tried reinstalling
    I have tried using the trick of deactivating another program, then resigning in.
    I even have tired the adobe cleaner tool.nks
    Any thoughts?
    Machines  specs
    Windows 7 64bit
    Core i5
    8 gigs of Ram
    128 gig ssd
    Thanks!
    Dan
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6952827#6952827 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/6952827#6952827
    To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
    Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Volume licensing for Acrobat pro or standard

    We might purchase Adobe Acrobat XI pro or standard.
    We have 10-12 computers that program needs.
    Can we get volume licensing for acrobat pro or standard?
    how much it would be for pro and standard?

    Team license links that may help
    -http://www.adobe.com/creativecloud/buy/business.html
    -manage your team account http://forums.adobe.com/thread/1460939?tstart=0

  • I just purchased a month to month subscription for Acrobat Pro and I am getting an error when I try to download the software.

    I just purchased a month to month subscription for Acrobat Pro and I am getting an error when I try to download the software. after about 50% of the way, it just crashes.
    Thank you,
    JTF

    I am having the same problem - the install crashes around 40%. 
    I am using MAC OS 10.10.2 and purchased Acrobat Pro monthly subscription.  The error message is: 
    'Acrobat installer has encountered an unexpected failure.  Please try again.  If it continues to fail, contact Adobe support.'
    I have tried several times but keep getting the same error message.  Any ideas?
    Thanks,
    Cindy

  • Acrobat XI Software License Agreement Not Showing Up

    When I open Acrobat, downloaded through the APPS section of the Creative Cloud, the software license agreement box that pops up is blank and doesn't do anything when I press on Accept.

    Known issue.
    See http://forums.adobe.com/message/4835712

  • Can I download a trial version for acrobat pro 11, and then use purchased license to register it?

    as the title: can I download a trial version for acrobat pro 11, and then use purchased license to register it?

    You should find the licensing info and download at https://licensing.adobe.com/ then.

  • Adobe Software License Agreement pops up over and over when I try to use Acrobat. Even after I "Acce

    Adobe Software License Agreement pops up over and over when I try to use Acrobat. Even after I "Accept".

    I have the same problem as Pam101. I am on OS X 10.9 and Safari 7 (actually on 2 iMacs). The one iMac is fine but the other with the same versions and settings Adobe Reader will not work. What happens is the Adobe Reader icon appears on the dock, bounces once and that's it. When trying to open a .pdf file from a website a new tab is opened on Safari, the background is black and there is a pop up message (black test on a white background) that reads: "Adobe PDF Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement." This is all very well but if Adobe Reader will not launch how on earth is it possible to accept the End User License Agreement terms? Very, very annoying, especially since it all works just fine if I launch a .pdf file from a website using Chrome. What is going on here and who do I talk to in order to fix this problem - Apple or Adobe?

  • Write - bad serial number for ACROBAT PRO  9.0 volume license, cannot activate/desactivate .

    Bad s/n for ACROBAT PRO  9.0 volume license

    Hi Petras ,
    Please refer to the following links and see if they are helpful.
    Error "The serial number is not valid for this product" | Creative Suite
    https://helpx.adobe.com/x-productkb/global/find-serial-number.html
    https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    Regards
    Sukrit Dhingra

Maybe you are looking for

  • Deleting New Event in iCal on iPad

    Unwittingly, I have "entered" a "New Event" in iCal on my iPad 2.  I would like to delete it but haven't been able to do so. Does anyone know how I can delete the "New Event"? I would appreciate your help and suggestions. Thanks. Vernon

  • Officejet pro x476dw legal sized paper adf scan

    Hi, I have been using officejet pro x476dw for 6months, and I figured out that I can't scan 2-sided legal sized document. Is it impossible to scan 2-sided legal size documents on ADF? Do I have to scan them MANUALLY? If this machine doesn't support 2

  • Need alternative wireles adapter for Photosmart 8150. Cannot findan hp bt300

    Are there any solutions to wireless printing with this printer?  I cannot find an HP BT300 anywhere.  I even saw an HP bt500 on newegg and it is out of stock. Please help.  Thank you

  • What is "reliable message" wait event?

    Hi, all. What is "reliable message" wait event? The wait class is "Other", not "Idle". From time to time, I can see "reliable message" wait event in the Top 5 Timed Events section from AWR reports. In addition, what is "CPU time" in the Top 5 Timed E

  • Help for  user toolbar in a Form

    Hi, In a form I have created a toolbar with button SAVE, NEW, DEL, QUERY, RUNQUERY, CANCELQUERY and I have a datagrid based on table. Save, New, Del, and Query work correctly; but if I click on button RUNQUERY or CANCELQUERY no actions are execute. I