"Application Not Found" CS4 installation error
Problem: "Application Not Found" CS4 installation error
Some Adobe Creative Suite CS4 Production Premium distribution disks issue an "Application not found" error while loading Disk 2 due to an error in the Autorun.inf file.
Does your Autorun.inf for Disk 2, 3, or 4 contain
[autorun]
open=Autoplay.exe -auto
icon=\csppdvd.ico
Autorun.inf should instead only say
[autorun]
icon=\csppdvd.ico
There should not be the line
open=Autoplay.exe auto
Only Disk 1 should have this line.
On Disk 1, Adobe has a file called Autoplay.exe which starts the installation.
"open=Autoplay.exe auto" runs the Autoplay application.
Autoplay.exe is not on Disk 2, 3, or 4 so having the open line generates the error.
Since you cannot edit the DVD, the trick is to turn off autorun so Windows doesn't run Autorun.inf upon loading Disk 2. Look at the Wikipedia description of "Autorun" for details. Wikipedia describes how to disable Autorun using
Start -> Run -> gpedit.msc
You will need to do this for XP. Vista has a Control Panel which allows you to "Take no action" for "Software and games". If this does not work, use gpedit.msc instead. You will know Autorun is off if upon inserting Disk 1, no installation window appears.
Wikipedia notes that "AutoPlay is the name of a different feature in Microsoft Windows" not to be confused with Autorun starting the Autorun.inf file.
Now that Autorun is off, manually double click Autoplay.exe on Disk 1 to start the installation. Disk 2 should now load properly.
By the way, it appears you cannot teach an old dog new tricks. Some Adobe Creative Suite CS3 Production Premium distribution disks had the same problem. Obviously, Adobe did not learn from their past mistake.
You may want to call Adobe to obtain replacement disks which don't have this error.
(800) 642-3623 Adobe Technical Support
(800) 833-6687 Adobe Customer Support
Petrula,
Can you look at the DVDs and send me the numbers you find on the inner edge? Also, any numbers on the outer DVD sleeves. This can help us to identify which sets of media are affected and possibly resolve it, or at least more specifically target solution information.
Thank you!
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