Application reverts to trial mode

I recently paid for a Creative Cloud membership and I
am trying to download Photoshop in Creative Cloud and it says 'trial expired'. WHAT DO I DO?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

Why does CC now sign out several times a day and applications revert to trial mode almost instantly?

Since the last update my Creative Cloud connection signs itself out several times a day. Applications continuously revert to trial mode and need to be relicensed. I cannot stress how annoying it is to be reading a PDF only for Acrobat to close and then be invited to start my "trial". Whilst this doesn't actually stop my use of the Adobe applications it is very disruptive to my normal work flow. What I struggle to understand is why the appliactions so quickly revert to trial mode. Surely even if the CC connection is lost they should remain licensed for days?
Running Windows 7 and the main apps I use are Illustrator CS6, Illustrator CC, Photoshop CS6, Photoshop CC & Acrobat XI Pro.
Richard

Jo: hello
Jagadish: Hi Jo .
Jo: Since I last updated Photoshop some weeks ago, connection signs itself out several times a day. Applications continuously revert to trial mode and need to be re-licensed.
Jo: I can see this was mentioned in a forum a couple of years ago but can't see there was a definate solution
Jo: I spoke to someone here yesterday, they had me sign out of creative cloud and back in, but that froze my computer, as all adobe programs do at the moment, and the chat window disappeared
Jo: I have tried the things suggested on this page https://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
Jo: except for Download the IMSLib Replacer, because the link is broken
Jo: which i mentioned yesterday, but it would appear it has not been fixed
Jagadish: I understand that you wish to activate software .
Jo Wickham: Oh my gosh no

Re: Why does CC now sign out several times a day and applications revert to trial mode almost instantly?

Same problem here. It is very disruptive and very aggravating... seems like something a major company like Adobe should, with all its resources, be able to easily fix.

Branching this to a separate discussion as the discussion you responded to was resolved in a previous version of the Creative Cloud Desktop application. More details can be found at Creative Cloud Help | Creative Cloud app for desktop | Release Notes.
MRFranz what operating system are you using? How often are you signed out of the Creative Cloud Desktop application? Are you on a managed network?

Creative Cloud applications unexpectedly revert to trial mode

Hello,
I have an Creative Cloud account and all my apps reverted to the trail mode. I have tried the help provided bij Adobe but this does not work ( Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM.
I follow the instructions but it keeps asking for the Key.
Is there a way to repair it?
Jan

Hi Skora,
Please follow the article: Creative Cloud applications ask for serial number which will help you to fix this issue.
Let me know if it works or not.
Thanks,
Ratandeep Arora

(not working)Creative Cloud applications unexpectedly revert to trial mode

I have an Creative Cloud accound but photoshop keeps gooing back to the trail mode. I have tried the help provided bij Adobe but this does not work ( Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM ). There should be an deactivate option in the help section but this is nowhere to be found. Hope there is an other sallution or maybe i should just delete and reinstall everything. But then i need a way to recover my action's.

in cc apps there is no deactivate option. that's been changed to a 'sign out' option.

Adobe Photoshop CC Reverted to Trial Mode?

Hello:
My Photoshop subscription has reverted to Trial Mode. What can I do to fix this? I have a photoshoot that I need to finish processing, and it needs to be done today. I tried customer support chat, but they basically hung up on me because they were too busy. They recommended asking here.
Help??
Thanks.
Diana

Try this. http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

CC applications went to Trial mode after I had to change my password

Adobe's Customer Security e-mail asked me to change my password a week ago. I did that, but now all my CC applications start in trial mode. I can choose between License or Trial. But in the last 11 months of being a Creative Cloud member I've never received a serial for licensing. Also, I can't sign in to the Creative Cloud desktop app ("Sign in is currently unavailable"; it's been like this for a week)

Thanks, but it seems I've been signed out for a week now. This is the message I get each time I try to sign in:

My legally licensed CS6 has stopped working and reverted to trial mode. I paid a bundle for this and don't care to pay more to keep the software I legally own. There seems to be no customer support for this anymore, what do I do?

My legally licensed CS6 has stopped working and reverted to trial mode. I paid a bundle for this and don't care to pay more to keep the software I legally own. There seems to be no customer support for this anymore, what do I do?
The only answers I found were things like:
Upgrade to CC or You're out of luck.
This is not okay.
Please Help!

"Similar" problem here. I have bought a new PC, and want to install my precious CS5.5 to the new system.
All I get is an "illegal serial number" message. Even though I deactivated on the old pc and even though I copy the serial (for the pc version) from my official products page (or whatever that page is called)...
That's when the ordeal started to get someone at Adobe to figure out what is wrong.
No voice support for my "old" version. 2011? Old? Come on?!
The chat support is a Turin test, with no solution whatsoever.
The websites linked to in the final "chat" lines which should answer my questions are utterly useless.
So last attempt: I try overhere... and add my questions to you, OP...
Note that the only way in which I can get a fast human reply is by calling the number for buying the new CC! Shame on you Adobe!

All my applications are in trial mode. I paid for my student plan and still cant install, keeps saying that my trial has expired and then asks me for serial number which i never recieved. i dont know what to do

all my applications are in trial mode. I paid for my student plan and still cant install, keeps saying that my trial has expired and then asks me for serial number which i never recieved. i dont know what to do

Hi Alena,
Please refer to the help document below to fix this error:
Creative Cloud applications ask for serial number
Regards,
Sheena

Creative suite applications unexpectedly revert to trial mode

... and trial mode is now to 0 days - so no way of updating to resolve problems as described online. How to proceed?

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Mylenium

Purchased application runs on trial mode only

I published upgrate for applications below but it still runs in trial mode!
Please help!
https://itunes.apple.com/il/app/skazki-pro-martu/id507979798?mt=8
https://itunes.apple.com/il/app/skazki-pro-martu!-igraem-ozvucivaem/id570143364? mt=8

I'm guessin' your from Russia. So if they are running on trial mode, was the purchase made for FREE or paid?

Why is Premiere Pro CS6 (perpetual) reverting to Trial Mode?

I purchase 11 copies of Premiere Pro CS6 over a year ago. This is not a subscription!
I have had to "re-license" these copies for the third time as they continue to revert to trail mode.
This is accomplished by signing into my adobe account.
This is very annoying......
Can anyone explain why this is happening?
Cedric Jefferson
Wheaton College

Bewildered14,
Sorry you're encountering this problem. See if this document helps explain your situation: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Stefan

Registered Photoshop 13.0.2 reverting to trial mode?

Starting yesterday, when opening the app, a box popped up up telling me Photoshop was running in trial mode, so I entered my license number. Same box came up today. This is not a new install, no changes to the system. Prod Prem CS6, PS 13.0.2, OSX 10.6.8. Solutions?

Starting yesterday, when opening the app, a box popped up up telling me Photoshop was running in trial mode, so I entered my license number. Same box came up today. This is not a new install, no changes to the system. Prod Prem CS6, PS 13.0.2, OSX 10.6.8. Solutions?

Applications launch in trial mode - online support solution failed

Hi everyone, has anyone had the same problem? Online solution advises to download new Adobe Application Manager and follow a series of steps to effectively renew. Downloaded successfully and when I ran it it returned an error window stating the application manager failed to initialise and directed me to try a solution - a link which took me to a redundant Adobe support page. i previously had a trial version with different email address. Adobe prompts me to log in using it, which may be something to do with the problem, even though i don't and always log in with my subscription email address. Thx AT

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html
or
This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Reverts to Trial Mode

I have a creative cloud membership for Premiere Pro, however it keeps prompting me to start a trial or enter a serial number. I have tried reinstalling Premiere Pro, as well as updating my Creative Cloud Application, but Premiere Pro just can't figure out that I'm a paid subscriber. Any ideas? Thanks!

That MAY be a question for the Cloud forum... or, at least, read there to see if anyone else is having a similar problem
Cloud Forum http://forums.adobe.com/community/creative_cloud
-and http://forums.adobe.com/community/creative_cloud/creative_cloud_connection

Application reverts to trial mode

Similar Messages

Maybe you are looking for