Application server wont start

Question

I am testing Lync 2010 Enterprise. We currently use OCS2007 R2.
I have all of the services starting just fine on the Pool servers except for "Lync Server Audio Test Service (RTCATS). I cant seem to figure out why.
I ran the following command:
Start-CsWindowsService -Report c:\servicestart.html
This is the output:
Start-CsWindowsService : Service "Lync Server Audio Test Service (RTCATS)" fail
ed to start within the expected timeframe: System error..
At line:1 char:23
+ Start-CsWindowsService <<<<  -Report c:\servicestart.html
    + CategoryInfo          : InvalidOperation: (:) [Start-CsWindowsService],
   DeploymentException
    + FullyQualifiedErrorId : Start failed.,Microsoft.Rtc.Management.Deploymen
   t.StartServicesCmdlet
Here is the output from C:\servicestart.html:
Error: Service "Lync Server Audio Test Service (RTCATS)" failed to start within the expected timeframe: System error..
I have 3 front-end servers, and all of them exhibit the same exact error. I have tried re-installing the OCSWMIBC.msi (WMI backwards compatibility - as suggested by another thread), but that doesn't seem to solve it.
Any help would be greatly appreciated!

Answer 1

I am having exact same problem when try to start the RTCATS service.
I have tried repair option in ATS.msi. But got the message that repair is not allowed. Uninstall and re-install the msi.
When I try to remove the service, I got first message stating that I have to reboot the server. I got something unexpected - a file in use. You can not uninstall this program.
Note: In my case, this is a production environment with Lync Server 2010 Standard Edition server.
This one is related to it or not, but the problem is associated with the same service. When service was running, I was not getting the following data when executed the Get-CsAudioTestServiceApplication
PS> Get-CsAudioTestServiceApplication
Identity               : CN={11ac83a0-b76c-444d-a1e8-affeb8819529},CN=Application Contacts,CN=RTC
Service,CN=Services,CN=Configuration,DC=Domain,DC=net
RegistrarPool          : FE.Domain.net
HomeServer             : CN=Lc Services,CN=Microsoft,CN=1:1,CN=Pools,CN=RTC Service,CN=Services,CN=Configuration,DC=Domain,DC=net
OwnerUrn               : urn:application:testbot
SipAddress             :
sip:[email protected]
DisplayName            : Audio Test Service
DisplayNumber          :
LineURI                :
PrimaryLanguage        :
0
SecondaryLanguages     : {}
EnterpriseVoiceEnabled : True
Enabled                : True
As you can see the Primary Language is not set. I executed the following cmdlet to add the PrimaryLanguage:
PS> Get-CsAudioTestServiceApplication | Set-CsAudioTestServiceApplication -PrimaryLanguage "en-US"
Set-CsAudioTestServiceApplication : Specified SIP domain (SipDomain) is not valid. Specify a valid SIP domain and then
try again.
At line:1 char:70
+ Get-CsAudioTestServiceApplication | Set-CsAudioTestServiceApplication <<<<  -PrimaryLanguage "en-US"
    + CategoryInfo          : NotSpecified: (:) [Set-CsAudioTestServiceApplication], ManagementException
    + FullyQualifiedErrorId : Microsoft.Rtc.Management.AD.ManagementException,Microsoft.Rtc.Management.Xds.SetCsAudioTestServi
   ceApplicationCmdlet
There is no sub parameter to specify the SIP domain. The SIP domain is always the same as "Domain.net". The everything else is working fine. Based on following link, I decided to rerstart the service and get in the problem in this thread.
Any pointer would be a great help.
Thanks,
kshah1999
Ketan Shah Unified Communications Consultant