Application unable to open browser to retrieve and load a Form

An application I am running needs to open firefox browser to retrieve and display a form for authentication purposes.
I get message "Unable to access Internet" even though the browser is already open while I read the BBC news online.
I tried with Internet Security set to "LOW" then closed the firewall and then both but still get the same error each time. I assume I have to tell the system somewhere that this app is allowed to open the browser. Any suggestions greatfuly received.

Dear MOUNAF LAOUAD
There two most common reasons why windows do not open
1- Problems of incomplete initialization of Add-on in database:
(Do a back up of databse, and test forcing re initialization of the add-on)
- check financial add-ons landing page: root cause: problemms of installation (DATA BASE)
2- Missing deafult settings:
Like the deafult vat codes for sales and purchase, depending on localization, you must have them defined in Administration/setup/Fiancials/GL Account determination (Purchase-tax/Sales-tax) Note 770851.
Or having defined all the default GL Accounts' for Inventory (Even if you don't use them), in Administration/setup/Fiancials/GL Account determination
You might find tips of what is missingor going wrong in the log file :
- In 8.8 it can be found as described in note 1523686
-in 2007 can befoun see note 915589
Hope this helps your customer
Jose Antonio Castillo
SAP Business One Support

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