Application updates on Desktop Manager 4.7 - required / then not required

I recently upgraded to Desktop manager 4.7. Following this update when I first synced my Bold it upgraded the applications on the device and restored etc no problems.
Now, everytime I sync I get a message that application updates are available, listing various updates, I then select update now, but after checking the device desktopn manager reports "no software update required".
This happens everytime I sync and is startying to get annoying.
Any ideas?

Did you ever receive a response to your question? I'm having the same problem and it's frustrating. Anyone know why this is happening?

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Error Code 0x80043c21 after updating to desktop manager 5.0

After updating to desktop manager 5.0, I received this error code while trying to sync. Any idea what it is and how to fix it, I can't find anything on this particular error code.

lornes1123 wrote:
I can no longer sync with Outlook. All was fine until this morning when I got this message each time I try to Sync All. What do I do ?? HELP please.
Thank you.
I suggest you activate advanced logging and see if the resulting log offers you anything useful.
Good luck!
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How to update BB Desktop Manager

General
BB Desktop Manager v 4.5.0.15 (May 30 2008)
Components
Device Communication
Blackberry Device Manager             4.3.1.10
BBDevMgr                                   4.0.1.3
RIM USB Driver                             4.0.0.2
RIM USB Serial Driver                     2.1.0.4
Application Loader
Application Loader                        4.3.1.18
RIMProgram                                 1.0.0.35
Device Software
v4.0.2.37(Platform 1.4.0.48) for the Blackiberry 7520 Wireless Handheld
v4.1.0.376(Platform 2.1.0.46) for the Blackberry 7100i Series Wireless Devices
Sorry if to much information. I have downloaded and installed v4.5 of the BB Desktop Manager on my PC. When I go into Application loader to load a new application I noticed that all the applications listed as well as the BB System Software and the BB Core Applications had an action of Downgrade listed and the version was earlier than what was already loaded on my BB. If I uncheck the box beside the Application name it changes the action Downgrade to Remove. Well I do not want want to Downgrade or Remove. If I click on the "Check for updates" link it just takes me to the page where I downloaded v4.5 in the first place.
What I really want to accomplish is just load this new application on the BB without changing what is already there. But, if there is a way to upgrade the version of applications contained in the BB Desktop Manager that would be nice to.
On another note - how do you insert screen shots into a msg such as this?? I tried the Paste from Word but that did not work for whatever reason....
Thanks....

dhurst wrote:
On another note - how do you insert screen shots into a msg such as this?? I tried the Paste from Word but that did not work for whatever reason....
Thanks....
In order to post a picture, you will first have to host it online at any one of the many free or paying hosting sites across the web. Photobucket is a good example. Then you can either post the picture as a link (suggested) or as a picture to be displayed. Either of those two can be done by clicking one of the two buttons in the posting menu above your message box when you are typing a response or new thread. The "Insert/edit link" button looks like a simple, silver chain link. The "Insert/edit image" looks like a tree with a blue background. Good luck.

No applications seen in desktop manager.

I was trying to upgrade my bbm, and used desktop manager, and noticed in the applications section I can't see any at all. The OS thats installed on my phone is also installed on my computer, and theres no other os's installed on my computer that would conflict. I also have version 6 of desktop manager and 5.0.0.438 installed on my 8330. I was wondering if anyone knew as to why i can't see any single application at all?
Edit : Also my phone isnt associated with an email on a BES. Infact it doesn't have email, i was able to see them before but for some reason i can't now?

Hi,
Yes it does seem odd.
Go into Device Manager and rescan the hardware. Use the Action TAB or right mouse click at the top of the device tree on your PC. Do you now see the adapter in Device Manager?
Boot into the bios (F10 setup) and make sure that the on board LAN adapter is enabled. Is it detected and enabled? It should be listed under Advanced.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
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Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

Software update via desktop manager failed, phone will not boot

I used the Desktop Software (I had to update this first to version 6.00.43; anyway, that's what the Rim.Desktop.exe file properties in Windows Explorer says it is) to update my Curve 8900 's software. It went through the first two steps of downloading and installing; then just sat there stuck on the reboot step -- no kind of error message, just stuck, with phone displaying the AT&T sign on screen for probably a good chunk of lat night (started doing this a little before bed) and all through the day today. Only removing the battery will shut off the phone; once restarted, the white progress bar fills up over a number of minutes and goes back to the AT& screen again; hangup button will not shut the phone down. If I reconnect the USB and the Desktop Software is still running, status message continues to say "disconnected"; if I first connect the USB and then start the software, get a "connecting..." status message but it never connects. Windows 7 "Safely Remove Hardware" list does not display it.
Any way to fix this?
Bard55

Close Desktop Manager.
Then do this:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
Then follow the instructions exactly in the first post of this thread to install the OS listed there.:
http://www.blackberryforums.com/general-8900-series-discussion-javelin/227412-os-8900-v5-0-0-1168-5-...
Once you have that done, then you can use Desktop manager to restore the backup file that the original update should have made.
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Windows XP SP 3 - Blackberry Desktop Manager 6.0.2 Will Not Open

When I try to start the desktop manager software I immediately get the windows message: "BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience." I've consulted many resources and tried several fixes, including taking ownership of the registry, renaming one of the library files, and downloading a .NET patch, so far no luck. Any help would be appreciated.

Got it to work.
Here is what I did:
I took the advice to call Verizon. Verizon obviously couldn't help, because it is a software issue, not a phone related issue. After getting passed around to two Verizon Tech Support people, the last one connected me to RIM tech support and handed me off. The first person at RIM asked VERY basic questions and didn't know what to do with this issue, so they connected me to the next level up. The RIM tech support had me uninstall/reinstall DTM 6.0.2 and rerun, I think he was trying to get a recent event logged that would detail the problem. Incidently, he asked about any security programs that might be running in the back ground and suggested shutting everything off. After the uninstall/reinstall, the program still crashed before it started up and we got the familiar windows "Blackberry Desktop Software has encountered a problem and needs to close...".
At this point we went to the system log by going to "Run" in the start menu and typing %temp%. There are two logs I emailed blackberry Tech Support: BB_Desktop and BB_DM. We also looked at the event viewer in computer management by right clicking My Computer, selecting "manage", expanding "event viewer", selecting "application". We looked at the errors associated with the software crashing.
Here is what we learned:
It wasn't a blackberry software issue, but a microsoft .NET framework issue (which I had read about and thought I tried an update in some other threads about this issue, but clearly didn't carry the ball far enough).
At this point, blackberry Tech Support told me to contact microsoft to help fix the problem.
Rather than spending another 3 hours on the phone, I decided to try to repair/update the .NET framework on my own. After several downloads and updates, the blackberry software now works like it should.
These are the resources I used, in order.
1. Download the "Full Redistributable Package" of .NET Framework 3.5 full package near the bottom of the page of http://www.microsoft.com/downloads/en/details.aspx?FamilyId=333325fd-ae52-4e35-b531-508d977d32a6&dis...
2. Uninstall using Add/Remove Programs all previous Microsoft .NET Framework programs (there were 3)
3. Install the "Full Redistributable Packge downloaded in #1 above.
4. Downloaded and Installed Microsoft .NET Framework 4 (Web Installer) from http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=9cfb2d51-5ff4-4491-b0e5-b...
5. Navigated to Microsoft Update at http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us and selected Express update
Several of these steps required a reboot, etc. I just followed all of the instructions. Of course I kept checking and hoping the blackberry desktop software would work. It finally did after #5 above--the express update found I needed to install some high-prioirity update that I can only assume was a patch or something to the.NET framework.
In any event, the whole thing took about 45 minutes and now the desktop software is functioning.
To any real computer people who may evaluate all of these steps, I'm sure I have some redundancies, but whether or not this was the most eloquent way to solve the problem, it got me to the finish line.
If your issue is a .NET framework issue, this could help solve your issue.
Good luck

FIXED - Desktop manager crashes when syncing with Notes 8

Hi - first post, so be kind!
Have installed desktop manager 5.0.1, and trying to sync with Notes 8 calender. When reading the calender, desktop manager always crashes with the following error:
AppName: desktopmgr.exe   AppVer: 5.0.1.28   ModName: lnsections.dll
ModVer: 7.1.1.129   Offset: 001a32ed
Have looked through forum and not seen a fix that seems obvious to fix this. Any help would be greatful!
thanks.
***** seems I had a corrupted old calendar entry - after archiving all old entries, the sync now works *******

Connected to the USB, can you do a Restore > Advanced and select the critical databases?
Are you connected to the PC via USB to a rear PC USB port--not a USB hub, or front monitor port?
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Auto-update option for Creative Cloud desktop manager app

Getting this error when trying to update CC desktop manager on HP Laptop
Administrator privileges are required to continue with the installation.(Error code: 3) Get help

Hi Pnwf2005,
A couple questions to better understand the conditions in which the error occurred:
Are you on Windows or Mac?
Is this a home or work computer?
Does the user account you are working in have admin rights?
Thanks,
- Dave

Updating my 9700 through Mac OS X Desktop Manager

When I connect my BB 9700 to my Macbook, I am prompted to update to BB OS 6, but then am prompted to update the desktop manager, which I did, but I still am prompted to update, and the desktop manager freezes afterwards untill it doesn't respond.
Please, can anyone provide me with a solution or any other method of updating through mac (no, I do not have access to a Windows machine, nor do I have any Windows ISO to install via bootcamp).
Thanks everyone!

We have some Disk Corruption at least...
Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
After reboot do we get the same error(s)?

Desktop manager update and two phones

The wife and I both have8320 Curves. I synced my phone to the desktop manager last year she did not. Today I downloaded an upgrade for the phone software and the desktop manager. Now my phone has the new software and the manager has a new look but how do I get the new version of desktop manger to look and my wife’s phone? To install the upgrade to the phone it has to go through desktop manager but it will only see my phone. How can I change the pin# to the one for her phone?
Anyone?
Thanks for any help
Gary

If all you're looking to do is to upgrade your wife's OS, you can run the Loader application by itself.
Click Start --> Run, and enter this (WITH QUOTES):
"C:\Program Files\Common Files\Research In Motion\AppLoader\Loader.exe"
If you've installed Desktop Manager 4.7 you shouldn't even need to install the OS for the device. The latest version (and possibly 4.6) will retrieve a list of carriers, the devices they support, and the latest OS available from them automatically, and if Loader determines that a newer version is available it will automatically download it and install it.
If you're not using Desktop Manager 4.7 or 4.6, you'll need to either upgrade DM or download and install the OS from the carrier.
Message Edited by JerryD on 03-14-2009 06:58 AM
Jerry

Desktop Manager Updated to ver. 5.0 - why is Device Manager tray icon "exit" greyed out?

Just updated to Desktop Manager 5.0
Blackberry Device Manager 4.7.1.11
BBDevMgr 4.1.0.11
Rim USB Driver 4.1.0.4
Rim USB Serial Driver 2.2.0.3
Before with previous version Device Manager tray icon would go away after disconnecting BB.
Now Device Manager tray icon does not go away after disconnecting BB and when right-clicking on it "exit" is greyed out - what's up with that? Is this by design? Why can't I get rid of the tray icon when disconnected?
JSD

Here's something bizarre. I have also been syncing contacts, calendars and tasks for a long time with my Storm. After downloading the Desktop 7.0 I also saw the Calendar as not available. I don't particularly remember seeing Memo as an option but I also selected it this time around as I was going through the old reload the os, restore, etc. Anyway I did a test adding an appointment to my Outlook calendar then ran the sync for contacts, tasks and memos and amazingly it shows on my Storm's calendar. Not sure how comfortable I am in depending on this but you might try and place an appointment on Outlook's calendar, run the sync and see if it shows up on your cell's calendar. Strange but it is working for me.

Mac version of BlackBerry Desktop Manager KB articles

The following is a list of knowledge base articles for the Mac version of BlackBerry® Desktop Manager:
KB18769 - System requirements for BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18770 - Features of BlackBerry Desktop Manager 1.0 (for Mac OS)
KB18771 - Installing and removing BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18776 - How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19148 - How to synchronize a BlackBerry smartphone with Microsoft Entourage using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19150 - How to update or modify applications on a BlackBerry smartphone using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19151 - Faster Synchronization and Safer Synchronization options in BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19152 - How to synchronize music from iTunes using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19470 - Unable to Synchronize Mac Desktop Manager with Entourage 2004
KB19645 - Media Transfer Protocol (MTP) enabled BlackBerry smartphones are not detected by the BlackBerry Desktop Software for Mac
KB16473 - Remove or uninstall BlackBerry Media Sync for Mac computers
KB19624 - After the TetherBerry application has been opened, the BlackBerry smartphone is not detected by BlackBerry Desktop Manager version 1.0
KB19631 - Groups in Apple Address Book do not synchronize with contact list categories on the BlackBerry smartphone
KB19728 - The BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is booted into Mac OS X 10.6 64bit mode
KB19682 - "Persistent Store Migration Failed" error message is received upon opening BlackBerry Desktop Manager
KB19683 - PIN, Home 2, Work 2, and Other field values within the contact list are removed from the BlackBerry smartphone after modifying the contact list entry in Microsoft Entourage
KB19636 - "Categories" field in Tasks does not synchronize between Entourage Notes and the BlackBerry smartphone
KB19625 - PIN field within the contact list does not transfer to the Address Book on the Mac
KB19596 - Synchronization using iCal with read-only calendars generates an incorrect prompt for conflict resolution in future synchronizations
KB19621 - Previously synchronized calendar or contact information gets erased from the Mac computer after synchronizing with the BlackBerry smartphone
KB19687 - Address Book synchronization completes, however no data is transferred to the BlackBerry smartphone
KB19630 - Calendar appointments accepted on the BlackBerry smartphone cannot be edited after synchronizing with iCal
KB19629 - Mass storage drives are not mounted after the Macintosh computer awakes from sleep mode
KB19640 - BlackBerry smartphone has only one Work/Home phone number after synchronization
*** We will continue to add more as they become available.
Message Edited by FozzyBear on 10-02-2009 09:35 PM
-FB
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I think you're going to have a problem with that. http://forums.crackberry.com/mac-users-f62/desktop-manager-os-lion-624231/
Try BlackBerry support > BlackBerry Support

Desktop Manager 4.7 (Cannot find system in table file.)

I just updated from Desktop Manager 4.2 to 4.7 on Windows Vista for my Blackberry 8800. When I try to configure synchronization for Microsoft Outlook and click Finish I get the error message "Cannot find system in table file". I've checked everywhere and I cannot find a solution for this problem. Can anyone please help point me in the right direction? Thanks in advance!
Solved!
Go to Solution.

Hi and welcome to the forums!
Upgrading has left some files registered with the wrong or old versions of software.
See the attached link for resolution.
Thanks,
Bifocals
Please remember to resolve your thread.
Put the check mark in the green box that contained your answer! Thanks
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15278&sliceId=2&docTy...
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Do I Have To Remove 4.5 Desktop Manager, Too?

Hello. I have been having a common problem. I got an upgrade to Blackberry Desktop Manager 5.0 and then I started to get Roxio Media Manager continually popping up demanding that I find a file (which I didn't hav) called "Roxio Media Manager.msi" I researched how to get rid of that annoying popup from Roxio and find that I had to deinstall my Blackberry Desktop Manager 5.0 in order to make the Roxio demands go away.
However, I have a copy of Blackberry Desktop Manager 4.5 which seemed to work well, still on my computer. I did deinstall 5.0 Desktop Manager, so far I have not had any intrusions from Roxio.
If I were to go through the routine that is written in the DOC ID KB02206 (How to perform a clean uninstall of BlackBerry Desktop Software) I would have to follow up with a painful and scary routine involving my registry, not something I relish. However, that would get rid of all the Desktop Managers and the software associated with Blackberry and Roxio in my computer.
So, my questions are:
Do I have to deinstally 4.5 version of Desktop Manager?
Can I still run my Blackberry on 4.5 Desktop Manager if I have the OS version 4.5.0.124 on my Blackberry?
If I have to deinstall 5.0 and 4.5, what shall I install by way of a Desktop Manager for my Blackberry and where shall I look for this?
Has the problem associated with the Roxio Media Manager been solved? If I reinstall 5.0 (or higher) will I get the same problems?
I am using the OS version 4.5.0.124 on my Blackberry, I have Windows XP Pro installed on my computer.
Thanks for your help in this.

Hi and Welcome to the Forums!
Fabienne wrote:
Do I have to deinstally 4.5 version of Desktop Manager?
Maybe...if things are acting funky, it is a good idea to do the clean uninstall and then a clean install.
Fabienne wrote:Can I still run my Blackberry on 4.5 Desktop Manager if I have the OS version 4.5.0.124 on my Blackberry?
Probably...I normally recommend that one have a version of DTM that is at least as new as the device OS version. So, in your case, DTM 4.5 = OS 4.5.0.124. But, you'd be missing out on all of the fixes that have come since DTM 4.5.
Fabienne wrote:If I have to deinstall 5.0 and 4.5, what shall I install by way of a Desktop Manager for my Blackberry and where shall I look for this?
The biggest dependency on DTM version comes from if you are synching via USB tether (or BT). Different versions of DTM are compatible with different versions of PIM's...see this matrix:
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
Once you've chosen your appropriate DTM version, you can obtain it from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Fabienne wrote:Has the problem associated with the Roxio Media Manager been solved? If I reinstall 5.0 (or higher) will I get the same problems?
Media Manager remains problematic (slows the system, sometimes causes strange things to happen). But I use it quite infrequently, so can't speak to specifics. I do know that the update to DTM 5.0.1 that I received yesterday included a replacement for MM, so perhaps some things have been fixed (though time will tell). You can, from the above link, select a version of DTM that excludes MM if you don't need it at all...that's usually the best way to go if one does not need MM.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Manager 5.0.0.11 Issues

I am running BDM 5.0.0.11, Device manager 4.7.1.11, and a BB Pearl 8130 OS 4.5.0.169. Everytime I sync my phone, it wants me to upgrade my core components. I have performed this task already the first time. Now everytime I sync my phone, it wants to do the OS upgrade everytime, and upgrade a whole list of items. I am new so I am not sure what to do.
Another question is, should my BDM, DM, and BB OS all have the same version numbers, or does that matter?
Thanks in advance.

1. There is nothing wrong with clicking CANCEL on the OS upgrade notification. You are not required to do so--and if you have already performed the upgrade and still get the notice, ignore it.
2. No, the Desktop Manager and device OS do NOT need to be the same... not at all.
1. If any post helps you please click the below the post(s) that helped you.
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Application updates on Desktop Manager 4.7 - required / then not required

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