Applications in category modeler
Dear experts,
So far, I haven't seen any restrictions when using the same category modeler schema for 2 different applications (such as case management and service order).
It just means that we use the same categories.
Do you know if it is allowed? Are you aware of any issues if we use the same schema for different applications?
Thanks in advance
Stephanie
HI Stephanie,
Once you design a Schema there is a categorisation Logic behind that and if you want the same Logic to be applicable in other documents also for eg : Service Ticket,Interaction record,compliant...etc you can assign them in the Categorization contexts.
The Schema is used to categorize a CAll so that we have a better idea about the further flow of the call .SAP has given the flexibility of either using the same schema for all docs OR customized schemas as desired for every doc.
IMG>CRM>ICWEB>Business Transactions>Define Catgeorization Profile
Hope this answer's yur call
Please reward if it helps
Cheers!
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The question is that CRMM_ERM_CAT is an application, also a transaction but this is not the name of the associated BSP I think, this belongs to component CRM-PCF more than Solution Manager.
I have seent some messages speakin about to call:
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