Applications launch in trial mode - online support solution failed

Hi everyone, has anyone had the same problem? Online solution advises to download new Adobe Application Manager and follow a series of steps to effectively renew. Downloaded successfully and when I ran it it returned an error window stating the application manager failed to initialise and directed me to try a solution - a link which took me to a redundant Adobe support page. i previously had a trial version with different email address. Adobe prompts me to log in using it, which may be something to do with the problem, even though i don't and always log in with my subscription email address. Thx AT

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html
or
This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

Why are my cc apps still launching in trial mode (mac 10.7.5)?

My apps are launching in trial mode. I've been a CC paying member for approximately 2 years. I've read the multiple (and I daresay convoluted) threads on this issue and it seems to be a widespread problem.
I'm not a techy person. I followed the basic steps I read in the assorted threads, none of which have resolved the problem for me. Can someone provide an answer?
I am uncomfortable with knowing that in a certain number of days my "trial" will expire and I won't be able to work. As a freelancer this is actually a non-negotiable requirement of my paid membership (and not that designers have other tool options - the creative suite is pretty much it!). Not to be snarky, but...seriously. Is this what we are paying all this money for?

Thanks, John, for the link. I ended up chatting with support and I'm embarrassed at the simplicity of the issue but I'm going to share my solution, because...if it happened to me, there is bound to be someone else in the same boat!
First of all, I had tried all of the various suggestions on the different forums: logging out/in, reboot, reinstall, add security certificate, etc. and nothing was working so I was getting really frustrated. Well, turns out I have two Creative Cloud accounts - one paid, and one free. I have no idea when or why that happened, but indeed, my main email was connected to the free account and trying to sync my CC software updates and so the trials were expiring. The paid account was connected to an email that I thought I had essentially phased out a long time ago.
I guess it's like calling the computer guy and then finding out the machine was unplugged. Oops!
I hope this might help some frustrated user.

Apps launch in trial mode?

My apps launch in trial mode after installation? please help? I've treid everything

Log out of your cloud account... restart your computer... log in to your cloud account
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

CC applications went to Trial mode after I had to change my password

Adobe's Customer Security e-mail asked me to change my password a week ago. I did that, but now all my CC applications start in trial mode. I can choose between License or Trial. But in the last 11 months of being a Creative Cloud member I've never received a serial for licensing. Also, I can't sign in to the Creative Cloud desktop app ("Sign in is currently unavailable"; it's been like this for a week)

Thanks, but it seems I've been signed out for a week now. This is the message I get each time I try to sign in:

All my applications are in trial mode. I paid for my student plan and still cant install, keeps saying that my trial has expired and then asks me for serial number which i never recieved. i dont know what to do

all my applications are in trial mode. I paid for my student plan and still cant install, keeps saying that my trial has expired and then asks me for serial number which i never recieved. i dont know what to do

Hi Alena,
Please refer to the help document below to fix this error:
Creative Cloud applications ask for serial number
Regards,
Sheena

Purchased Cloud. Programs Continue to Launch in Trial Mode.

Several CS6 programs I downloaded as trials when they became available continue to launch in trial mode. I was told I would not have to reinstall those programs when the Cloud became available. The App Manager for Cloud lists those programs as installed. How do I get the programs to acknowledge the subscription when I launch them?
Thanks,
Bill

Hi Bill,
Sorry for not responding sooner. This is most likely the issue.
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-Dave

Why does CC now sign out several times a day and applications revert to trial mode almost instantly?

Since the last update my Creative Cloud connection signs itself out several times a day. Applications continuously revert to trial mode and need to be relicensed. I cannot stress how annoying it is to be reading a PDF only for Acrobat to close and then be invited to start my "trial". Whilst this doesn't actually stop my use of the Adobe applications it is very disruptive to my normal work flow. What I struggle to understand is why the appliactions so quickly revert to trial mode. Surely even if the CC connection is lost they should remain licensed for days?
Running Windows 7 and the main apps I use are Illustrator CS6, Illustrator CC, Photoshop CS6, Photoshop CC & Acrobat XI Pro.
Richard

Jo: hello
Jagadish: Hi Jo .
Jo: Since I last updated Photoshop some weeks ago, connection signs itself out several times a day. Applications continuously revert to trial mode and need to be re-licensed.
Jo: I can see this was mentioned in a forum a couple of years ago but can't see there was a definate solution
Jo: I spoke to someone here yesterday, they had me sign out of creative cloud and back in, but that froze my computer, as all adobe programs do at the moment, and the chat window disappeared
Jo: I have tried the things suggested on this page https://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
Jo: except for Download the IMSLib Replacer, because the link is broken
Jo: which i mentioned yesterday, but it would appear it has not been fixed
Jagadish: I understand that you wish to activate software .
Jo Wickham: Oh my gosh no

My Creative Cloud launches in trial mode

I have same issue. I have to login and activate at least every time I use it. Very, very frustrating. but a least for a while it worked.
Now when I try to access any Adobe 6, I make sure I start application magager first but
now it treats any application launch like a trial, that will expire in a few days

What happens if you choose the option to License this Software and enter your Adobe ID tied to your Creative Cloud subscription?

Purchased application runs on trial mode only

I published upgrate for applications below but it still runs in trial mode!
Please help!
https://itunes.apple.com/il/app/skazki-pro-martu/id507979798?mt=8
https://itunes.apple.com/il/app/skazki-pro-martu!-igraem-ozvucivaem/id570143364? mt=8

I'm guessin' your from Russia. So if they are running on trial mode, was the purchase made for FREE or paid?

Acrobat Pro XI goes to trial mode and signing in fails when printing (in not Adobe programme)

I'm from Finland and when I joined Creative Cloud, I soon found out that Creative Cloud signing in doesn't work in Finnish even though it is possible to install some programmes in Finnish. So I uninstalled everything and installed all the programmes that I am using in English (International). No problem with that.
So I have also installed my Acrobat Pro XI in English and printing / exporting pdfs works fine as long as I am working within Adobe programmes (e.g. InDesign, PhotoShop, Illustrator). The programmes sometimes ask me to sign in but it works fine in English.
However, when I am trying to print or convert content in pdfs via webbrowsers or MS Office programmes (I have them in Finnish), I get a "Adobe Acrobat XI trial mode expired" window in Finnish and I am asked to sign in. When I try to sign in (via "Finnish window" which I cannot change in English at this phase), signing in (= Creative Cloud activation) fails, and the programme asks me to give the registration number. And that I don't have as I am using the programme via Creative Cloud!
I have uninstalled Acrobat Pro XI and installed it again and it did not have any effect.
Do you have any solution to this problem? It is very frustrating that printing pdfs succeeds in Adobe programmes only, it shouldn't work like that. (I am using Adobe programmes (installed locally "from the packadge", not via Createve Cloud) at work and printing pdfs works fine there.

Thank you for your reply. I tried this, unfortunately it didn't solve my problem.
I found the correct keys from "HKEY_LOCAL_MACHINE" etc., however, I didn't find the subkey "current" below "Language". I had "UseMUI" and "next" instead. First I tried setting the default UseMUI value to "acrobat.dll". No effect, the same problem came when I tried to print a pdf file using MS Word programme. Then I erased "UseMUI" and created "current" instead and set the default value to "acrobat.dll". No effect but no harm either, it seems.
My operating system is Windows 7 Professional and the language is Finnish. The Microsoft Office programmes that I am using are also Finnish versions. So I do understand that this problems is rooted in the language settings, however, I have no idea how to solve this... I won't change my operating systems in the near future, and I would like to keep on using the Finnish versions of Office programmes...
Is there any other HKEY settings that should perhaps be changed in order to get rid of this problem? Acrobat Distiller settings perhaps? Adobe PDF Maker settings?

Application reverts to trial mode

I recently paid for a Creative Cloud membership and I
am trying to download Photoshop in Creative Cloud and it says 'trial expired'. WHAT DO I DO?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Downloaded full apps are launching in Trial mode only.

Hi
I'm running OSX 10.8.3. Here's whats happened:
1. I downloaded trial versions through my own personal adobe ID launched and used them, all good so decided to buy.
2. I uninstalled the trial versions.
3. I relogged in using my business adobe ID and downloaded the full versions.
4. When I launch the full versions it says they are trial verdsions only.
I've unstalled and downloaded a couple of times but the problem persists. Any advice welcome, as I'm not sure what to do next.
Thanks in advance.

Refer to this:
Sign in or activation errors
Mylenium

Re: Why does CC now sign out several times a day and applications revert to trial mode almost instantly?

Same problem here. It is very disruptive and very aggravating... seems like something a major company like Adobe should, with all its resources, be able to easily fix.

Branching this to a separate discussion as the discussion you responded to was resolved in a previous version of the Creative Cloud Desktop application. More details can be found at Creative Cloud Help | Creative Cloud app for desktop | Release Notes.
MRFranz what operating system are you using? How often are you signed out of the Creative Cloud Desktop application? Are you on a managed network?

Login creative cloud applications in trial mode

All of my Adobe applications went into trial mode, not able to use any application properly.

Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Download Fireworks ... Trial-Mode although I´ve paid for CC!!!

I´ve paid for my cretive cloud account a couple of days ago (1 year membership).
I go to https://creative.adobe.com/apps and click on "download" for fireworks. first, the application manager opens and downloads/installs fireworks. BUT: when I start fireworks it says it´s a test version and there´s only 21 days left (licensing doesn´t work, because I don´t have a serial number ...).
so, I de-installed fireworks and repeat the whole procedure. and again ... I´ve now spent one day on trying to install fireworks. I´ve paid for the product!!! WTF?
btw: I´m on OSX (10.7.4) and it´s a fresh setup (no adobe products have been installed).
thanks,
patrick

There can be a couple different causes for products launching in trial mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If you are a European customer that purchased an English language subscription (versus Mult-language), you would want to ensure that you install the apps in English (International). This doc describes the issue.
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
-Dave

Applications launch in trial mode - online support solution failed

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