Applications purchase on Blackberry World

Evry time that I've tried to purchase paid apps on my Application World, I've received an error message saying; "There was a problem connecting to the payment system. Your transaction has not been processed. Please try again later". I'm using my network (Vodacom) as my payment and billing method. Can sumone please help me to solve this annoying problem.
Solved!
Go to Solution.

Can you send me a private message with your device PIN and the email address you are using for your BlackBerry ID?
I will investigate further for you.
Thanks!
-HMthePirate
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Application purchased from app world is not working and there is no support getting from app lock

I purchased App Lock application from Ajani Infotech Private limited,after 3 rd day of purchase regestation got failed and trying to get support from http://appworld.blackberry.com/webstore/content/8050 there is no responce, got tired of contacting on support site there is no responce. Very bad experiance

You may want to report the issue to Blackberry at
https://www.blackberry.com/technicalsupport/index.do?ft=generic
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Blackberry world payment without purchase

Today as soon as I configured payment option in Blackberry World, Rs. 106.65 was charged to my credit card. I fail to understand reason. Should I dispute the transaction with credit card company?
R B Singh

Hi and Welcome to the Community!
Normally, there is no actual financial transaction...rather, there is a pre-approval for future transactions you wish to make. Double check your actual funding source to be 100% certain that there was an actual financial transaction. If there was, then yes you should dispute it.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Backing up and restoring app data of an App World (BlackBerry World) app

I'd like to do a security wipe on my old Bold 9700 and then reinstall/restore an App World (BlackBerry World) app that I purchased with the same BlackBerry ID.
1. Can I reinstall an app via App World after a security wipe?
2. WIll the app data (e.g. game scores) be restored?
3. I did a full back up with BDS7, if reinstalling the app on a security wiped phone does not reinstate the app data, can I retrieve the app data by restoring the app from the backup?
4. What about copying the .rem files of the App World folder of the app to my computer, reinstalling the app via App World and then copying the .rem files back to the Blackberry? Or is there another location I should look for the app data?
Thank you in advance.

Hi and Welcome to the Community!
To re-install your apps, please see this KB:
KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone
HandsomeP wrote:
2. WIll the app data (e.g. game scores) be restored?
That I'm not sure of...it likely depends on how the scores are stored. If they are stored on the device, then it might be able to re-obtain that information after you reinstall the app. Likewise, if they are stored on some server somewhere, it might be able to do so. But there's really no way for anyone but the app developer to know for sure. If I were you, I'd prepare myself for those being lost as a result of this activity.
HandsomeP wrote:
3. I did a full back up with BDS7, if reinstalling the app on a security wiped phone does not reinstate the app data, can I retrieve the app data by restoring the app from the backup?
Maybe -- again, it depends on how the app works, which only the app developer can say. Some apps store data in AppMemory (which is what gets backed up), others store their data in Device or Media Card Memory (which is not necessarily backed up). And it may well be moot anyway, depending on how the developer coded the app.
HandsomeP wrote:
4. What about copying the .rem files of the App World folder of the app to my computer, reinstalling the app via App World and then copying the .rem files back to the Blackberry? Or is there another location I should look for the app data?
Same issue...it all depends on how the developer coded the app. If the coded it to ignore any stored data anywhere each time the app is installed, then you can't force it to read anything, regardless of where you might restore it to. But, again, only the developer of the app can tell you what will happen in these circumstances.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I cannot download Facebook and I don't have a blackberry world icon

I have just purchased a secondhand blackberry curve 8310 from ebay and I cannot download Facebook and I don't have a blackberry world icon on the home page. When I try to download facebook it says my device does not support this function. I have tried removing the battery while the phone is still on and registering via advanced options - host routing table, but no joy. Any suggestions?

Hey sambrook,
Welcome to the forums.
Here are the system requirements for Facebook for BlackBerry.
To use Facebook® for BlackBerry® smartphones, the following is required:
A wireless service data plan that supports SN applications
Wi-Fi connectivity
A Facebook account (an account can be created from the app)
2.7 MB of available application memory
BlackBerry® Device Software v5.0 or later
If you are using a BlackBerry curve 8310 as listed in your profile then you most likely are not running Device Software version 5.0 or higher.
From your BlackBerry browser try to download Facebook by going to www.BlackBerry.com/Facebook and choose the options that says you do not have App World access.
Let us know how you make out.
-SR
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Blackberry World payments

Hi all. I am very frustrated I can't buy games and applications from blackberry world. Payment setup includes Ghana as one of the countries yet each time i set up my card for payment, it will complete but I still wont be able to make purchases. The error i recieve is AW10000C or something of that sort. What's really happening please cos i feel it isnt fair as we all should be given the chance to purchase what we can when we want to. Thank you
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How can I buy upgrade app in blackberry world...I'm in nigeria and I don't use prepaid card nor CC..

Blackberry world problem

Hi and Welcome to the Community! With that limited information, it's hard to know how to help you. So, start here:Article ID: KB17745 Downloading and purchasing applications using BlackBerry App WorldThere are multiple payment methods available (e.g., PayPal, carrier billing, credit card), but if you have none, then you have no way to pay for your purchase. You must have a payment method that BBWorld accepts, simple as that. Good luck!

BlackBerry World not accepting VISA card -- follow up to my previous post

Re purchase of an app for new Z10 -- main software all successfully updated to most recent. Well, I posted last time about being escalated up through the ranks of BlackBerry software helpers from Bell, and after several levels getting a very easy-to-communicate-with woman from BlackBerry in Halifax, NS...
She told me Bell would bill me for the apps on my carrier bill, and I told her No, they told me they didn't do that, not in Victoria BC my home town, anyhow. I asked her to call and contact them... she said she did, and said Yes, they would. So I set that up on my BlackBerry World sign-in page using my computer, under her guidance, and it seemed to be set up. I even purchased an app that way successfully, afterwards... [She told me at the time that yes, there was a problem with the tool that handles VISA payments, sometimes...]
BUT, several days later when I went to do the same thing again with another app, well, I had a message in red on my purchase screen on my Z10 that carrier purchase was not available!
Ahem.
So, I tried purchasing via VISA again [read my previous post, I called VISA, tried to see if there was something wrong there, no there wasn't]. No form of my re-entering my VISA card or editing it etc. would work.
So I tried PayPal, over the past weekend I established a PayPal account to be paid for via my same VISA card, that took some doing as the procedure is not that clear on their website and you have to explore the sections under "my money" etc. to see just what is going on with it... without any warning or info from either BlackBerry or PayPal the account wouldn't work [refused several tries to purchase an app] until a special method for BlackBerry was posted in that "my money" section on PayPal, they call it a prepayment account or something like that, it takes about an hour or two on a Sunday for that to appear for a new account, and then [I was doing this via my computer after signing in to PayPal] I saw a side message that this purchasing procedure would not work until August 12th.
Today, August 12th, I just purchased a trial app, Medieval Ringtones, and that went through! Unfortunately I was on just our own house WiFi [good signal, I thought at the time, though], and just before it got installed something said "network problem" and it stopped installing. Now I can't buy it again either, I'll try later just to see if it reloads -- it wouldn't reload to the purchase point. I don't really care, it was an experiment. I just downloaded a free app, Top 500 Ringtones, from BlackBerry World, and that went smoothly and seems great, lots of choices, most of them free as far as I can tell.
Warning to users: I would establish the PayPal account via BlackBerry World's own access point on the computer, first, through the BlackBerry World website, clicking on their PayPal symbol, before trying to purchase via PayPal, as establishing a PayPal account first, independently, may lead to confusion if you establish it outside of BlackBerry World.
Now, I have noticed the work-around posted by a BlackBerry Forum guru here on using a dummy VISA account, this helpful person provides a list. WOULD THIS HELPFUL PERSON PLEASE EXPLAIN THE PROCEDURE IN DETAIL? i WOULD HAVE NO IDEA HOW TO DO IT IN PRACTICE -- APPARENTLY THE SOFTWARE WILL STILL CHARGE THE APP TO ONE'S REGISTERED VISA??? PLEASE GIVE DETAILED INSTRUCTIONS.
If I can, indeed, purchase something via PayPal, or ultimately, indeed with a VISA payment, without a glitch [I'll keep trying] I'll report it here. Meanwhile all the apps I've downloaded from BlackBerry World have been free ones, except for the one that mistakenly got sold to me via Bell billing me for it [which they won't] a few days ago [either Bell or BB got stuck with the $1.99 or something for that!]. The free ones I've downloaded have been excellent, including this Top 500 Ringtones, just the kind I was looking for, lots of real telephone and cell phone ring sounds for a purist like me...
But I hope BlackBerry can fix up the glitch in BlackBerry World soon, it shouldn't be there at all... my husband has the theory the facility is staffed by too small a core of software people to keep up with the problems and wasn't properly tested, or else it was subcontracted out and they are stuck with it until they get a new one -- come on, BlackBerry, get a new BlackBerry World payment procedure that works smoothly, us BlackBerry fans are anxious about you!!!

Just to say there ARE lots of Apps on BlackBerry World, so potential BB purchasers should not let that stop them, and some very good free ones, excellent -- BlackBerry Travel is really good, and OsmAnd maps are fabulous, big to download, but when you get it you'll be amazed. Just download a provincial or smaller map to start, because they are huge files and very detailed, but lots of trails and paths are on them... good for park trails and such.

Unable to make payment via BlackBerry world | AW10006c

I have been breaking my head with this for the past two months.
I live in India.
The problem I am facing is that I'm unable to purchase any app from BlackBerry world. If I use a credit/debit card, it gives me a AW10006c error.
I thought this was due to the added security layer used by debit/credit cards in India. For Visa, it is "Verified by Visa" & for Mastercard it is "Mastercard secure code". So then I used PayPal, it again threw some other error.
I first thought it's an error due to my debit card. So I switched to HDFC credit card. It threw the same error. So tried my Standard Charted credit card. The same error again. I can confirm that the cards are working perfectly fine otherwise. In fact, the cards are getting debited GBP1 each time I add it to my account after removing it. The same GBP1 gets refunded after a while. If I'm not wrong, that is how they verify if the card is working or not. After successful addition of the card, when trying to purchase any paid app, it throws the AW10006c error.
Later, I felt the error could be because of the 10.3.0.700 SDK os. So, I switched to a clean install of 10.2.1 official and tried all the above steps. Same error codes.
Then I tried to use my BlackBerry ID on another device (from Z10 to Q10). Same errors.
I made my friend try on his Z10 with his BlackBerry ID and his HDFC credit card and same error again.
The apps I wanna buy are
1. Usage Pro (Sasha Kanthan)
2. Hub++ (Devcellent Solutions Inc)
And a few BBM sticker packs.

change to another language then try again, if it doesn't work , change back to english then do it again. I annoy sure if this can work but it dose work for my Q10

BlackBerry Playbook & Q5 BlackBerry World Issues

My playbook and my q5 wont connect to blackberry world and in playbook I cant upgrade nor purchased anything is there a problem with my blackberry id or is this a problem with blackberry
MOD EDIT: Subject changed to reflect a new topic

About your problem with the PlayBook in BBWorld : maybe something dealing with the payment mode you choose?
Last month I had a problem willing to buy an app using Paypal :
The process blocked and the option to swith payment mode was disabled.
Just in case here is the solution that solved my problem :
Reboot the PlayBook
Go to BBWorld App
Option Payment now accessible
Select Credit Card
It works!

New OS and Blackberry World

BlackBerry World claims to have new software and that we cant use BlackBerry World after April 3rd, today is 2nd, without the OS update. But BlackBerry World thing won't launch for people with the new OS. Is it idioticly broken? Or are we not supposed to launch UNTIL April 4? Recap: new OS, on PlayBook, BlackBerry World new thing won't launch. BlackBerry World itself still works fine with the new OS. When press launch button it says error in your PURCHASE that you aren't making. Sends you to Knowledge Base which instructs you in how to download software updates. On the machine that HAS the current OS. 2.1.0.1917. If April 4th arrives and I am shut out of BlackBerry World I am going to be very angry. As will a great many other people.

i am unable to get the latest update also, maybe they took it off to fix an issue
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Unable to Update Blackberry WORLD ...!!!!

Unable to update BlackBerry World after i installed the Brand New Playbook Update 2.1.0.1917....can any one help Please

Ok so now it sends me to the KNOWLEDGE BASE
KB35784 BlackBerry World displays
"There were problems completing this purchase" when attempting to purchase an item.
went thru all the steps and STILL NO UPDATE TO BALCKBERRY WORLD...

Unable to download any applications through BB App World

Hi!!
I have been facing a problem on the BB App World front. Each time I try to download any application through the BB App World it takes me to the Download tab in green but after I click the tab nothing happens.
As a result I am unable to download any application on my Blackberry.
Please help me resolve the issue.
Solved!
Go to Solution.

Hi and Welcome to the Community!
I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
KB24714 How to clear the BlackBerry App World cache
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Suggestion on blackberry world/Os 10

Hello, Im a blackberry fan... i have my Bbz10.. the reason why I post this thread because I want to share my opinion based on what I experience in having blackberry phone... 1st of all, according to the people I ask, they don't want BB because of the limited applications/games that blackberry can provide. if only blackberry could provide useful apllications and games to their BB world, i know that BB can compete to the market against top company like apple and android based phones... it's the only thing that matters,.. when it comes to the design, the specifications and user interface, blackberry can compete in the market... I hope blackberry designers or the CEO will realized this lacking on their smartphones and tablet, and I hope that they will do something about it... I can assure that if only BB can upgrade their BB world by providing it's user more useful and free applications and games, thing will change and Blackberry once again can be a top choice in the market.

Android Apps can be installed on BB.
You may give your feedback and suggestions here if you like.
www.blackberry.icanmakeitbetter.com

Blackberry World

Hi there, just got a new 9900 Bold and trying to get BBW onto it a) can't use the usb connection and b) when i try via browser still no luck I get to the language part and click next and comes up with Error: invalid manifest or application descriptor. The "midlet name" attribute is missing. I need to set up enterprise to get emails coming through and can't do anything! Help.

Hi and Welcome to the Community!!
Please try this sequence:
1) Remove AppWorld from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
rajahassan32 wrote:
my device doesnt have blackberry world so i downloaded it from web n after lunching it app is give error and close itself....
If it continues to give an error, please tell us the exact and complete content of the error message presented. Indeed, for faster information for your situation, you can search for the error in the public KBs:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
rajahassan32 wrote:
i also try to download application from web but cant do it because its keep saying login to your device n there is no option of blackberry id in setting like other blackberry devices
Please describe that in more detail. What, exactly, are you expecting it to have and what, exactly, does your device have?
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Applications purchase on Blackberry World

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